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Senior Planning Analyst
Interac Corp.
Toronto, Ontario · Interac Corp. Head Office
Full-time
As the backbone of Canada’s financial ecosystem, Interac facilitates over 20 million transactions daily, supported by trusted partnerships with government and financial institutions.…
Added 12 hours ago
Manager, LEADS 360 Services
Canadian College of Health Leaders
Ottawa, ON
Contract
…Leadership Development (PLD) team, the Manager, LEADS 360 Services supports the Canadian College of Health Leaders and their partners and consultants, through provision of services to…
Medical Office Administrator
Lifemark Health Group
Eastern Passage, NS
Part-time
Our Medical Office Administrators are an important part of our team who provide outstanding administrative support to patients, co-workers and stakeholders, in keeping with the Lifemark…
Network Services Supervisor, Permanent Full time
The Corporation of UCLG
Brockville, ON
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Microsoft 365 Certified: Enterprise Administrator, Microsoft Certified Systems Engineer (Retired), Certified Information Systems Security Professional (CISSP) or equivalent is required.
Associate Director, Strategic Transformation Office
Langara College
Vancouver, BC
Full-time
…of projects and initiatives to effectively and efficiently support the college community and stakeholders embrace and effectively leverage the new ERP, and the effective transition of…
Support Assistant - IRCC Government Contract
Okanagan College
Salmon Arm, BC
Under the limited supervision of the Program Administrator, coordinates the Volunteer ESL-SAP Tutor Program by assisting the instructor with: recruitment, screening and matching of English…
Associate Director of Talent Acquisition (Remote Canada)
Directive
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Lead full-cycle recruiting from intake through offer negotiation and close
Senior Salesforce Developer
Solink
Remote, Canada
$111,250 to $150,000 CAD / year
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Salesforce is the core of our technology stack, and this role owns it. You will be the primary Salesforce administrator at Solink, accountable for the reliability, accuracy, and day-to-day…
Accounting Administrator
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Full-time
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ITSM Change Manager
BNP Paribas
Montreal, QC
Full-time
This role supports BNP Paribas’ mission by ensuring stability and reliability within our technological ecosystem through effective ITSM Change Management facilitation. The main objective is…
Added 11 hours ago
Sales Data Steward
Price Industries Limited
Winnipeg, MB
…the D&A CoE for governance standards, data quality, reporting intake, validation evidence, and data load/promotion controls. Product Configuration / CTO-CPQ administration remains a…
Sr. Manager, Technical Engineering
Ingram Micro
Mississauga, ON · ON · Canada - Ontario - Corporate
$155,000 to $165,000 CAD / year
Full-time
Position Summary: Seeking a hands-on senior people leader to own the Microsoft support partnership end to end. This is a highly accountable ownership role with responsibility for the…
Medical Office Administrator
Lifemark Health Group
Edmonton, AB
Temporary
The Medical Office Administrator role with Lifemark is the initial point of contact for clients and acts as a resource for key customers. As a member of the Customer Contact Centre, this…
Manager, Client Access and Flow
Holland Bloorview Kids Rehabilitation Hospital
Toronto, ON
Full-time
…bring together care, research, education and innovation to support more than 9,000 families each…
Contract Administrator
Webuild
Mississauga, Ontario
$75,000 to $85,000 CAD / year
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We are hiring a Contract Administrator to step into an existing role on our Contracts & QS team on the Hazel McCallion LRT. This position reports to the Subcontracts Manager.
Senior Business Systems Analyst, ServiceNow CSM - EN 125
Export Development Canada | Exportation et développement Canada
Toronto, ON
$96,557 to $128,743 CAD / year
Full-time
At EDC, we support Canadian businesses to succeed globally. We provide the financial tools and expertise they need to explore new markets, reduce risks, all towards the goal of making…
Senior Business Systems Analyst, ServiceNow CSM - EN 125
Export Development Canada | Exportation et développement Canada
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$96,557 to $128,743 CAD / year
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At EDC, we support Canadian businesses to succeed globally. We provide the financial tools and expertise they need to explore new markets, reduce risks, all towards the goal of making…
Senior Business Systems Analyst, ServiceNow CSM - EN 125
Export Development Canada | Exportation et développement Canada
Calgary, AB
$96,557 to $128,743 CAD / year
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Senior Business Systems Analyst, ServiceNow CSM - EN 125
Export Development Canada | Exportation et développement Canada
Halifax, NS
$96,557 to $128,743 CAD / year
Full-time
At EDC, we support Canadian businesses to succeed globally. We provide the financial tools and expertise they need to explore new markets, reduce risks, all towards the goal of making…
Senior Business Systems Analyst, ServiceNow CSM - EN 125
Export Development Canada | Exportation et développement Canada
Remote, Canada
Full-time · Remote
At EDC, we support Canadian businesses to succeed globally. We provide the financial tools and expertise they need to explore new markets, reduce risks, all towards the goal of making…
Senior Business Systems Analyst, ServiceNow CSM - EN 125
Export Development Canada | Exportation et développement Canada
Remote, Canada
Full-time · Remote
At EDC, we support Canadian businesses to succeed globally. We provide the financial tools and expertise they need to explore new markets, reduce risks, all towards the goal of making…
Senior Business Systems Analyst, ServiceNow CSM - EN 125
Export Development Canada | Exportation et développement Canada
Remote, Canada
Full-time · Remote
At EDC, we support Canadian businesses to succeed globally. We provide the financial tools and expertise they need to explore new markets, reduce risks, all towards the goal of making…
Senior Business Systems Analyst, ServiceNow CSM - EN 125
Export Development Canada | Exportation et développement Canada
Remote, Canada
Full-time · Remote
At EDC, we support Canadian businesses to succeed globally. We provide the financial tools and expertise they need to explore new markets, reduce risks, all towards the goal of making…
Specialist, Endpoint & Mobility
Hammond Power Solutions
Guelph, ON
Full-time
…room solutions, while maintaining accurate asset inventory and supporting standardization of end-user computing services across geographically distributed HPS locations through a…
Manager, Travel Claims Vendor Risk & Oversight
Manulife
Toronto, ON · Waterloo, ON · Montreal, QC
Full-time
…claim handling behind those decisions sits with a third-party administrator, so a central part of the job is second-line oversight of that vendor: setting the control expectations, testing…

BNP Paribas

ITSM Change Manager

Montreal, QC, Canada

Job type: Full-time

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At a glance

Automatically prepared from the listing. Check the original description for the full requirements.

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Responsibilities

Facilitate ITSM Change Management for the CIB Americas Region to minimize service disruptions and protect critical IT services. Responsibilities include validating change requests, leading CAB meetings, managing the CMDB, and performing trend analysis for continuous improvement.

Requirements

Requires a Bachelor's degree and at least 5 years of experience in IT Change Management within an ISO-certified framework. Proficiency in ServiceNow, ITILv4, and data analysis tools like SQL or Power BI is essential, along with fluency in English and French.

Experience

5 to 10 years

Education

bachelor degree
professional certificate

Working hours

40 hours per week

Work arrangement

Hybrid

Days in the office

Skills

ITSM Change Management
ServiceNow
ITILv4
Risk and Impact Assessment
CAB Facilitation
CMDB Management
SQL
Power BI
Python
Stakeholder Management
Trend Analysis
Compliance and Audit Support
Incident Management
Problem Management
SLA Management
English and French Proficiency

Benefits

Family and Spouse Insurance Program
Paid Days for Volunteering
Training and Personal Development Programs
Career Development Opportunities

Visa sponsorship

Not detected in the job text

Keywords

ITSM
Change Management
ServiceNow
ITILv4
PMP
CMDB
ISO-certified
CAB
SQL
Power BI
Python
Incident Management
Problem Management
SLA
Banking
CIB Americas
Risk Assessment
Trend Analysis
Compliance
Audit

Original job description

In a changing world, unprecedented challenges require unmatched talent. Join one of Montreal’s Top Employers in 2025. We are a dynamic and growing organization having its main establishment located in downtown Montreal and part of a leading international banking institution fully committed to building a more sustainable future. Note that the position may be in the Canadian Branch of BNP Paribas or in one of its subsidiaries based in Montreal.

The position at a glance

This role supports BNP Paribas’ mission by ensuring stability and reliability within our technological ecosystem through effective ITSM Change Management facilitation. The main objective is to provide guidance and support for the CIB Americas Region to minimize service disruptions during transitions. By managing change requests and impact assessments, this position protects the integrity of our critical IT services.

In detail

Validates change requests during the intake process to ensure all required information is present for accurate assessment.
Conducts risk and impact assessments on proposed changes to prevent service disruptions within the AMER region.
Facilitates weekly Change Advisory Board (CAB) meetings to coordinate approvals and authorizations across technical teams.
Coordinates change execution schedules to ensure seamless transitions and minimize conflicts between simultaneous updates.
Manages CMDB and application repositories to maintain high data quality and accurate configuration mapping.
Performs trend analysis using reporting tools to drive continuous improvement and identify automation opportunities.
Provides compliance and audit support by maintaining rigorous documentation standards for all change activities.
Collaborates with cross-functional teams, including Incident and Problem Management, to resolve complex service issues.
Shares knowledge and communicates updates to stakeholders to ensure alignment across globally distributed groups.
The strengths and skills that will help you succeed

The Strengths And Skills That Will Help You Succeed

Bachelor’s degree in Computer Science, Information Systems, Business Administration (IT Focus), or a related discipline.
ITILv4 Managing Professional, ServiceNow System Administrator, or PMP.
The knowledge of English and French is required.*
Minimum of 5 years of exposure to IT Change Management components and working within a mature ISO-certified framework.
Expert-level ServiceNow knowledge when managing Incident, Problem, Change, and CMDB modules.
Reasoned problem solving when addressing data quality and complex ITSM inter-relationships.
Collaborative stakeholder management when facilitating meetings and working with globally dispersed teams.
Responsible prioritization when managing multiple changes to meet strict SLA deadlines.
Committed attention to detail when maintaining documentation and compliance standards.
Technical proficiency in SQL, Power BI, or Python to perform reporting and trend analysis.
Learning agility when adopting new tools, processes, or regulatory requirements.
Given the vast majority of our clients, both internal and external, are based outside of Quebec and Canada, specific language requirements may apply. Professional working proficiency in English language is required.

What’s In It For You

In addition to competitive compensation, we offer flexible benefits including a family and spouse insurance program, a defined contribution pension plan and paid days for volunteering. Hybrid work arrangements are available for most positions. In-office presence is required a minimum of 3 days per week, one of which must be on a Monday and/or a Friday. BNP Paribas provides excellent training and personal development programs, as well as opportunities for career development within the company and internationally.

To find out more about our range of benefits, click here

What You Need To Know

We will review candidates as they apply, so don’t wait to submit your application;
BNP Paribas is committed to accessibility and inclusion. During the recruitment process, accommodation needs are available at all times for candidates. You will have the chance to make a request for an accommodation during your application.
You must be legally eligible to work in the Greater Montreal area and, if applicable, hold a valid work or study permit. Physical presence in BNP Paribas’ office(s) is an essential function of this position;
If you are applying and accepted to a position which requires working in/for the U.S. securities industry, you will be required to provide your fingerprints and undergo additional background checks by the FBI. BNP Paribas Securities Corporation is required to maintain a supervisory program over the conduct of its Associated Persons; some of your personal data will be transmitted to the United States of America and made available to US regulators. Please reach out to BNPP for additional information; or you can also find an overview here: 3110. Supervision FINRA.org

Diversity, Equity and Inclusion (DE&I) at the heart of our commitments

At BNP Paribas all employees are on an equal footing allowing us to create a work environment that values and respects people for their talents, skills and competences.
BNP Paribas recruits, employs, trains, compensates and promotes regardless of race, religion, colour, national origin, sex, disability, age, and other protected status (Employment Equity Act and Canadian Human Right Act).
To learn more about our DE&I commitments, click here

About Us

BNP Paribas is the top bank in the European Union and a major international banking establishment. Present in 63 countries, with more than 180,000 employees, the bank holds key positions in several areas of banking and financial services.

BNP Paribas’ mission is to contribute to a responsible and sustainable economy by financing and advising its clients according to the highest ethical standards, while striving to respond to essential concerns in terms of the environment, regional development and social inclusion.

Since 1961, BNP Paribas has supported large Canadian companies and institutions in their business development by offering a full range of specialized financial services and investment products.

With over 1,400 employees, BNP Paribas in Canada continues to attract experts from diverse fields as well as ambitious young talent from around the world. We are proud to offer our employees a rewarding and international workplace where they can build their professional careers by honing their skills, meeting challenges and enriching their knowledge of the financial industry.

Our certifications and partnerships

Montreal’s Top Employers 2025
Canada’s Best Diversity Employers 2025
Women in Governance – Parity certified – Platinum certification
Pride at Work Canada
Part of Les Affaires top 300 companies in Quebec
Synclusiv
Ready, Willing and Able
Autisme sans Limites
LinkedIn Top Companies 2024

Do you want to discover other BNP Paribas offers in Canada?

Click here: BNP Paribas in Canada Our job offers

*** While the description above describes our ideal candidate, we encourage applicants to apply even if they do not fully meet the complete list of qualifications noted***

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