Senior Account Manager

Account Manager – Contract Manufacturing & CPG

Location: Greater Toronto Area, ON

Work Arrangement: On-site

We are seeking a high-impact Account Manager to lead strategic account growth, client retention, and operational excellence across a portfolio of clients within the healthcare and consumer packaged goods (CPG) sectors.

This is a highly visible role for an experienced account or program management professional who can combine commercial relationship management, supply chain coordination, operational problem-solving, and business growth.

The successful candidate will serve as a key point of contact for assigned clients, managing projects from quotation through delivery while building long-term partnerships and identifying opportunities for expanded business.

This is an excellent opportunity to make a meaningful impact on client relationships, operational performance, and business growth.

Key Responsibilities

Strategic Account Management

• Own relationships and growth plans for assigned healthcare and CPG clients.
• Identify opportunities for volume growth, SKU expansion, automation, and cost optimization.
• Support client business reviews, focusing on performance, risks, opportunities, and growth initiatives.
• Develop long-term account strategies aligned with client supply chain and commercialization objectives.

Client Retention & Operational Excellence

• Support onboarding of new clients and program transitions when required.
• Monitor key performance indicators including service levels, OTIF, quality, and production adherence.
• Coordinate cross-functional resolution of supply disruptions, material shortages, production delays, and other operational issues.
• Conduct gap analyses and drive corrective actions to protect client relationships, service levels, and margins.
• Manage projects and timelines from quotation through successful deliver.

Supply Chain & Cost Optimization

• Coordinate with suppliers and internal teams to ensure timely availability of materials.
• Support vendor performance management and continuous improvement initiatives.
• Identify opportunities for material standardization, automation compatibility, and cost efficiencies.
• Work cross-functionally to improve service levels, supply continuity, quality, and cost competitiveness.

Qualifications

• 6+ years of experience in account management, program management, client strategy, commercial operations, or a related field.
• Experience in contract manufacturing, healthcare, pharmaceuticals, or CPG is an asset.
• Strong interpersonal and communication skills with the ability to work effectively with clients, vendors, and internal teams.
• Strong sense of urgency and exceptional attention to detail.
• Proven analytical, problem-solving, and project management skills.
• Proficiency with SAP, Microsoft Office, and AI-enabled business tools.
• Ability to work independently with minimal supervision and take ownership of priorities.
• Highly organized with the ability to manage multiple projects, stakeholders, and deadlines simultaneously.

Core Competencies

• Strategic Account Growth
• Client Relationship Management
• Operational & Supply Chain Knowledge
• Material Management
• Continuous Improvement
• Problem Solving
• Cross-Functional Leadership
• Commercial & Financial Acumen