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Boardwalk

Customer Care Manager

Calgary, AB, Canada

Job type: Full-time
Apply by: Oct 29, 2026
Posting language: English
Posted: Sep 30, 2026

Apply About employer

Applications open in a new tab.

Original job description

Job Description

Posted Monday, September 28, 2026 at 6:00 a.m.

Boardwalk provides Canadians with a quality, comfortable, home living experience. We offer rental apartments and townhouses that come in a wide breadth of shapes, sizes and sets of amenities. We operate over 34,000 units across Alberta, British Columbia, Ontario, Saskatchewan, and Quebec.

Boardwalk recognizes our Associates as our most valuable asset. We are proud to provide these amazing benefits:

Competitive wages
Access to on-demand pay – get your money as soon as you earned it through Dayforce Wallet
Profit-sharing
Flexible group medical and dental
Fitness and Wellness reimbursement
Training and Development allowance
Group RRSP matching
Up to 20% rental discounts, and more!

We pride ourselves in providing the best customer service and helping people find their perfect home. Customer Service is an integral part of our Company Values and we are looking for individuals who are passionate about the same. If you have previous customer service, sales, or property management experience, we’d love to hear from you!

___________________________________________________________

Responsibilities

Supervise and Direct Site Staff (Landscaper, Maintenance, Cleaning, Security and Customer Care Associates)
Liaise with HR to fill job vacancies
Conduct final interviews for new site Associates
Complete orientations for new hires on site, orient all staff with occupational health and safety polices, complete forms as necessary.
Conduct required performance reviews, conduct regular meetings with staff as required.
Reward, encourage, and motivate staff. Manage disciplinary action as required.
Schedule work shifts; approve overtime. Review and verify staff hours worked for payroll.
Ensure Quality of building interiors and exteriors. Conduct Site visits and inspect suites between residents.
Prepare for quarterly “Vice President of Quality Control Inspections”.
Control Inventory for building operations. Oversee ordering of parts and supplies by site. Ensure site has all supplies to run appropriately. Oversee administration of inventory.
Coordinate advertising as required
Analyze current market conditions and make recommendations accordingly (rental rate, pay scale, etc.)
Ensure appropriate, ongoing building administration. Maintain weekly spreadsheets. Regulate specific and overall site costs. Review building operation checklists and update building statistics on an ongoing basis.
Develop professional relations with Tenants. Respond in a timely fashion to tenant concerns, questions, etc.
Coordinate default administration.
Update Leaders on an on-going basis. Communicate in a timely fashion through telephone and email.
Conduct Financial Analysis. Monitor spending and revenues. Prepare budgets. Analyze financial statements for buildings. Conduct appropriate market research.
Is responsible to ensure health & safety is an integral part of our daily operations including providing an example for others by always directing and performing work in a safe manner, conducting inspections for unsafe acts and conditions and ensure prompt corrective action, holding regular safety meetings to review safety conditions and general safety policies and participating in the investigation all workplace incidents.
Complete all required administration for the position on a tablet

Experience And Educational Requirements

Previous Leadership experience an asset
Property Management Experience an asset
Post-secondary education required

Technical Requirements

Advanced computer skills; Excel, Word and other Office 365 functions
Ability to learn internal systems
Familiarity with computer tablets is an asset

Non-Technical Requirements

Excellent leadership and motivational skills
Dedicated to building better communities for all our Customers and surrounding communities
Strong commitment to providing excellent customer service to fellow associates
Ability to handle sensitive information and maintain utmost confidentiality at all times
Proven analytical skills
Excellent listening and telephone skills
Effective organizational and planning skills
Ability to work independently and with other associates in a team environment
Ability to multi-task and prioritize (excellent time-management skills)
Demonstrate a positive attitude, enthusiasm and assertiveness
Willingness to complete rotating on-call shift as scheduled

Posting for bwalk.com

___________________________________________________________

Interested applicants are invited to submit a cover letter and resume. If applying for a location you do not currently reside in, please specify if you are planning to relocate and the approximate timeframe that you would be available to start work if an offer is presented.

We would like to thank you in advance for your application, however, only those candidates who are being considered will be contacted.

Offers of employment will be contingent on satisfactory Security Background Checks, Reference Checks, and Pre-employment Physical Testing where applicable.

Apply About employer

More about this job

Responsibilities

Lead and supervise site staff, manage hiring, onboarding, performance, scheduling, and workplace safety. Oversee building quality, tenant relations, administration, inventory, budgets, financial performance, and market analysis.

Requirements

Post-secondary education is required; previous leadership experience and property management experience are assets. Candidates should have advanced computer skills, strong leadership and customer service abilities, analytical and organizational skills, and willingness to participate in a rotating on-call shift.

Skills

Leadership
Staff Supervision
Property Management
Customer Service
Financial Analysis
Budgeting
Market Research
Inventory Management
Performance Management
Health and Safety
Conflict Resolution
Communication
Organization and Planning
Time Management
Microsoft Excel
Microsoft Office 365

Benefits

Competitive Wages
On-Demand Pay
Profit-Sharing
Medical Insurance
Dental Insurance
Fitness and Wellness Reimbursement
Training and Development Allowance
Group RRSP Matching
Rental Discounts

Visa sponsorship

Not detected in the job text

Keywords

Property Management
Customer Care
Site Operations
Staff Supervision
Recruitment
Employee Orientation
Performance Reviews
Scheduling
Payroll
Building Inspections
Inventory Control
Advertising
Market Conditions
Tenant Relations
Default Administration
Financial Analysis
Budget Preparation
Financial Statements
Market Research
Occupational Health and Safety
Incident Investigation
Microsoft Excel
Microsoft Word
Office 365
Computer Tablets
Rotating On-Call Shift
Real Estate
Rental Housing

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