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Boardwalk

Live-in Resident Manager

Victoria, BC, Canada

Job type: Full-time
Apply by: Nov 1, 2026
Experience: 2 years customer service experience required
Posting language: English
Posted: Oct 2, 2026

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Original job description

Job Description

Posted Thursday, October 1, 2026 at 6:00 a.m.

Boardwalk provides Canadians with a quality, comfortable, home living experience. We offer rental apartments and townhouses that come in a wide breadth of shapes, sizes and sets of amenities. We operate over 34,000 units across Alberta, British Columbia, Ontario, Saskatchewan, and Quebec.

Boardwalk recognizes our Associates as our most valuable asset. We are proud to provide these amazing benefits:

Competitive wages
Access to on-demand pay – get your money as soon as you earned it through Dayforce Wallet
Profit-sharing
Flexible group medical and dental
Fitness and Wellness reimbursement
Training and Development allowance
Group RRSP matching
Up to 20% rental discounts, and more!

We pride ourselves in providing the best customer service and helping people find their perfect home. Customer Service is an integral part of our Company Values and we are looking for individuals who are passionate about the same. If you have previous customer service, sales, or property management experience, we’d love to hear from you!

___________________________________________________________

Location:

Aurora (Vic West)

Main Requirements

Must live on site (60% rental discount)
Valid Class 5 driver's license and own vehicle required

Responsibilities

Applicant must love people, be versatile, hands-on with cleaning and maintenance tasks and take ownership of the site
Successful applicants must have a flexible schedule and be available to work evenings and weekends
Collect rent and follow up on defaults
Inspections of vacant and upcoming suites
Lease and show suites
Annual suite inspections
Prepare and deliver bank deposits
Ensure contractors arrive as per scheduled timelines and complete their work per conditions of the contract
Assist with snow removal, cleaning, and touch-up painting as required
Complete other tasks as assigned

Experience And Educational Requirements

2 years customer service experience required
Post-Secondary education in related field is an asset

Technical Requirements

Computer experience is required with web based programs preferred
Ability to learn and adapt quickly to changing systems and new technology
Familiarity with technology is an asset

Non-Technical Requirements

Strong commitment to providing excellent customer service
Ability to take responsibility for all actions and decisions and to follow through until a resolution is obtained
Exceptional problem-solving and decision-making capabilities
Demonstrates a positive attitude, enthusiasm and assertiveness
Ability to spend up to eight hours walking, standing, climbing stairs, lifting
Ability to maneuver or lift up to 10kg with the proper equipment

___________________________________________________________

Interested applicants are invited to submit a cover letter and resume. If applying for a location you do not currently reside in, please specify if you are planning to relocate and the approximate timeframe that you would be available to start work if an offer is presented.

We would like to thank you in advance for your application, however, only those candidates who are being considered will be contacted.

Offers of employment will be contingent on satisfactory Security Background Checks, Reference Checks, and Pre-employment Physical Testing where applicable.

Apply About employer

More about this job

Responsibilities

Manage the residential site, including rent collection, leasing and showing suites, inspections, bank deposits, and coordinating contractors. Perform or assist with cleaning, maintenance, snow removal, and touch-up painting while providing strong customer service.

Requirements

Requires two years of customer service experience, a valid Class 5 driver's license, an owned vehicle, and the ability to live on site. Related post-secondary education is an asset; candidates should be comfortable with computer systems, flexible scheduling, physical tasks, and taking responsibility for resolving issues.

Skills

Customer Service
Property Management
Rent Collection
Lease Administration
Suite Inspections
Showing Rental Suites
Problem-Solving
Decision-Making
Contractor Coordination
Cleaning
Maintenance
Snow Removal
Painting
Computer Skills
Adaptability
Communication

Benefits

Competitive Wages
On-Demand Pay
Profit-Sharing
Flexible Group Medical and Dental
Fitness and Wellness Reimbursement
Training and Development Allowance
Group RRSP Matching
Rental Discounts

Visa sponsorship

Not detected in the job text

Keywords

Residential Property Management
Customer Service
Class 5 Driver's License
Personal Vehicle
Rent Collection
Lease Administration
Suite Showings
Vacancy Inspections
Annual Inspections
Bank Deposits
Contractor Coordination
Cleaning
Maintenance
Snow Removal
Touch-Up Painting
Web-Based Programs
Dayforce Wallet
Flexible Schedule
Security Background Check
Reference Checks
Pre-Employment Physical Testing

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