Live-in Resident Manager
- Victoria, BC, Canada
Full-time
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Job details
- Job type
- Full-time
- Apply by
- Experience
- 2 years customer service experience required
- Posting language
- English
- Posted
Original job description
Job Description
Posted Friday, October 23, 2026 at 6:00 a.m.
Boardwalk provides Canadians with a quality, comfortable, home living experience. We offer rental apartments and townhouses that come in a wide breadth of shapes, sizes and sets of amenities. We operate over 34,000 units across Alberta, British Columbia, Ontario, Saskatchewan, and Quebec.
Boardwalk recognizes our Associates as our most valuable asset. We are proud to provide these amazing benefits:
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Locations:
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Interested applicants are invited to submit a cover letter and resume. If applying for a location you do not currently reside in, please specify if you are planning to relocate and the approximate timeframe that you would be available to start work if an offer is presented.
We would like to thank you in advance for your application, however, only those candidates who are being considered will be contacted.
Offers of employment will be contingent on satisfactory Security Background Checks, Reference Checks, and Pre-employment Physical Testing where applicable.
Posted Friday, October 23, 2026 at 6:00 a.m.
Boardwalk provides Canadians with a quality, comfortable, home living experience. We offer rental apartments and townhouses that come in a wide breadth of shapes, sizes and sets of amenities. We operate over 34,000 units across Alberta, British Columbia, Ontario, Saskatchewan, and Quebec.
Boardwalk recognizes our Associates as our most valuable asset. We are proud to provide these amazing benefits:
- Competitive wages
- Access to on-demand pay – get your money as soon as you earned it through Dayforce Wallet
- Profit-sharing
- Flexible group medical and dental
- Fitness and Wellness reimbursement
- Training and Development allowance
- Group RRSP matching
- Up to 20% rental discounts, and more!
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Locations:
- Aspire (View Royal area), or
- The Vue (Langford area)
- Must live on site (60% rental discount)
- Valid Class 5 driver's license and own vehicle required
- Applicant must love people, be versatile, hands-on with cleaning and maintenance tasks and take ownership of the site
- Successful applicants must have a flexible schedule and be available to work evenings and weekends
- Collect rent and follow up on defaults
- Inspections of vacant and upcoming suites
- Lease and show suites
- Annual suite inspections
- Prepare and deliver bank deposits
- Ensure contractors arrive as per scheduled timelines and complete their work per conditions of the contract
- Assist with snow removal, cleaning, and touch-up painting as required
- Complete other tasks as assigned
- 2 years customer service experience required
- Post-Secondary education in related field is an asset
- Computer experience is required with web based programs preferred
- Ability to learn and adapt quickly to changing systems and new technology
- Familiarity with technology is an asset
- Strong commitment to providing excellent customer service
- Ability to take responsibility for all actions and decisions and to follow through until a resolution is obtained
- Exceptional problem-solving and decision-making capabilities
- Demonstrates a positive attitude, enthusiasm and assertiveness
- Ability to spend up to eight hours walking, standing, climbing stairs, lifting
- Ability to maneuver or lift up to 10kg with the proper equipment
___________________________________________________________
Interested applicants are invited to submit a cover letter and resume. If applying for a location you do not currently reside in, please specify if you are planning to relocate and the approximate timeframe that you would be available to start work if an offer is presented.
We would like to thank you in advance for your application, however, only those candidates who are being considered will be contacted.
Offers of employment will be contingent on satisfactory Security Background Checks, Reference Checks, and Pre-employment Physical Testing where applicable.
More about this job
Responsibilities
Manage the residential site, collect rent, follow up on defaults, show and lease suites, conduct inspections, and prepare bank deposits. Coordinate contractors and assist with cleaning, snow removal, and touch-up painting while providing strong customer service.
Requirements
Applicants must have at least two years of customer service experience, a valid Class 5 driver's license, and their own vehicle; related post-secondary education is an asset. They must live on site, have a flexible schedule including evenings and weekends, and be able to walk, stand, climb stairs, and lift or maneuver up to 10 kg.
Skills
- Customer Service
- Property Management
- Rent Collection
- Lease Administration
- Suite Inspections
- Problem-Solving
- Decision-Making
- Communication
- Cleaning
- Basic Maintenance
- Snow Removal
- Touch-Up Painting
- Contractor Coordination
- Computer Skills
- Adaptability
- Time Management
Benefits
- Competitive Wages
- On-Demand Pay
- Profit Sharing
- Medical Insurance
- Dental Insurance
- Fitness And Wellness Reimbursement
- Training And Development Allowance
- Group RRSP Matching
- Rental Discounts
Visa sponsorship
Not detected in the job text
Categories
- Management & Leadership
- Customer Service & Support
- Sales
- Trades
Keywords
- Residential Property Management
- Customer Service
- Rent Collection
- Rent Defaults
- Suite Leasing
- Suite Showings
- Vacant Suite Inspections
- Annual Suite Inspections
- Bank Deposits
- Contractor Coordination
- Cleaning
- Maintenance
- Snow Removal
- Touch-Up Painting
- Class 5 Driver's License
- Personal Vehicle
- Web-Based Programs
- Changing Systems
- New Technology
- Security Background Check
- Reference Checks
- Pre-Employment Physical Testing