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Boardwalk

Live-in Resident Manager

  • Victoria, BC, Canada

Full-time

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Job details

Job type
Full-time
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Experience
2 years customer service experience required
Posting language
English
Posted

Original job description

Job Description

Posted Thursday, November 5, 2026 at 6:00 a.m.

Boardwalk provides Canadians with a quality, comfortable, home living experience. We offer rental apartments and townhouses that come in a wide breadth of shapes, sizes and sets of amenities. We operate over 34,000 units across Alberta, British Columbia, Ontario, Saskatchewan, and Quebec.

Boardwalk recognizes our Associates as our most valuable asset. We are proud to provide these amazing benefits:

  • Competitive wages
  • Access to on-demand pay – get your money as soon as you earned it through Dayforce Wallet
  • Profit-sharing
  • Flexible group medical and dental
  • Fitness and Wellness reimbursement
  • Training and Development allowance
  • Group RRSP matching
  • Up to 20% rental discounts, and more!

We pride ourselves in providing the best customer service and helping people find their perfect home. Customer Service is an integral part of our Company Values and we are looking for individuals who are passionate about the same. If you have previous customer service, sales, or property management experience, we’d love to hear from you!

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Please note, if hired, you are not required to move in until after the probation period (3 months).

Locations:

  • Aspire (View Royal area), or
  • The Vue (Langford area)

Main Requirements

  • Must live on site (60% rental discount)
  • Valid Class 5 driver's license and own vehicle required

Responsibilities

  • Applicant must love people, be versatile, hands-on with cleaning and maintenance tasks and take ownership of the site
  • Successful applicants must have a flexible schedule and be available to work evenings and weekends
  • Collect rent and follow up on defaults
  • Inspections of vacant and upcoming suites
  • Lease and show suites
  • Annual suite inspections
  • Prepare and deliver bank deposits
  • Ensure contractors arrive as per scheduled timelines and complete their work per conditions of the contract
  • Assist with snow removal, cleaning, and touch-up painting as required
  • Complete other tasks as assigned

Experience And Educational Requirements

  • 2 years customer service experience required
  • Post-Secondary education in related field is an asset

Technical Requirements

  • Computer experience is required with web based programs preferred
  • Ability to learn and adapt quickly to changing systems and new technology
  • Familiarity with technology is an asset

Non-Technical Requirements

  • Strong commitment to providing excellent customer service
  • Ability to take responsibility for all actions and decisions and to follow through until a resolution is obtained
  • Exceptional problem-solving and decision-making capabilities
  • Demonstrates a positive attitude, enthusiasm and assertiveness
  • Ability to spend up to eight hours walking, standing, climbing stairs, lifting
  • Ability to maneuver or lift up to 10kg with the proper equipment

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Interested applicants are invited to submit a cover letter and resume. If applying for a location you do not currently reside in, please specify if you are planning to relocate and the approximate timeframe that you would be available to start work if an offer is presented.

We would like to thank you in advance for your application, however, only those candidates who are being considered will be contacted.

Offers of employment will be contingent on satisfactory Security Background Checks, Reference Checks, and Pre-employment Physical Testing where applicable.
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More about this job

Responsibilities

Manage the residential property on site, including rent collection, lease showings, suite inspections, bank deposits, and coordination with contractors. Support site upkeep through cleaning, maintenance, snow removal, and painting, while providing customer service and completing other assigned tasks.

Requirements

Requires at least two years of customer service experience, a valid Class 5 driver's license, an owned vehicle, and the ability to live on site. Related post-secondary education is an asset; candidates should be flexible for evening and weekend work and able to perform physical tasks such as walking, climbing stairs, and lifting up to 10 kg with proper equipment.

Skills

  • Customer Service
  • Property Management
  • Rent Collection
  • Lease Administration
  • Suite Inspections
  • Showing Rental Units
  • Problem-Solving
  • Decision-Making
  • Cleaning
  • Basic Maintenance
  • Snow Removal
  • Touch-Up Painting
  • Contractor Coordination
  • Bank Deposit Preparation
  • Computer Skills
  • Adaptability

Benefits

  • Competitive Wages
  • On-Demand Pay
  • Profit-Sharing
  • Medical and Dental Insurance
  • Fitness and Wellness Reimbursement
  • Training and Development Allowance
  • Group RRSP Matching
  • Rental Discount

Visa sponsorship

Not detected in the job text

Categories

  • Management & Leadership
  • Customer Service & Support
  • Sales
  • Trades

Keywords

  • Residential Property Management
  • Customer Service
  • Rent Collection
  • Lease Administration
  • Suite Showings
  • Vacant Unit Inspections
  • Annual Suite Inspections
  • Bank Deposits
  • Contractor Coordination
  • Cleaning
  • Maintenance
  • Snow Removal
  • Touch-Up Painting
  • Class 5 Driver's License
  • Personal Vehicle
  • Web-Based Programs
  • Dayforce Wallet
  • Flexible Schedule
  • Evening Availability
  • Weekend Availability
  • Security Background Check
  • Reference Check
  • Pre-Employment Physical Testing

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