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LH
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Boardwalk

Resident Manager

London, ON, Canada

Full-time

Apply About employer

Applications open in a new tab.

Job details

Job type: Full-time
Apply by: Nov 18, 2026
Posting language: English
Posted: Oct 30, 2026

Original job description

Job Description

Posted Monday, October 19, 2026 at 4:00 a.m.

Boardwalk provides Canadians with a quality, comfortable, home living experience. We offer rental apartments and townhouses that come in a wide breadth of shapes, sizes and sets of amenities. We operate over 34,000 units across Alberta, British Columbia, Ontario, Saskatchewan, and Quebec.

Boardwalk recognizes our Associates as our most valuable asset. We are proud to provide these amazing benefits:

Competitive wages
Access to on-demand pay – get your money as soon as you earned it through Dayforce Wallet
Profit-sharing
Flexible group medical and dental
Fitness and Wellness reimbursement
Training and Development allowance
Group RRSP matching
Up to 20% rental discounts, and more!

We pride ourselves in providing the best customer service and helping people find their perfect home. Customer Service is an integral part of our Company Values and we are looking for individuals who are passionate about the same. If you have previous customer service, sales, or property management experience, we’d love to hear from you!

___________________________________________________________

This employment opportunity is currently available.

Responsibilities

Ensure the health, comfort and safety of our Resident Members

Must live on-site

Applicant must love people, be versatile, hands-on with cleaning and maintenance tasks and take ownership of the site.

Duties include scheduled office hours and on-call duties (excluding scheduled days off)

Successful applicants must have a flexible schedule and be available to respond to all on-call needs outside of regular business hours

On-call requirements include but are not limited to: answering calls, showing suites, responding to emergencies, attending to after-hours complaints such as noise complaints, cleaning duties, maintaining building quality standards, etc.

Ensure daily communication with all site Associates

Collect rent and follow up on defaults

Ensure vacancy (minimized) and budget (meet or exceed on net operating income) are all realized for each site by effective resident service to potential and existing customers

Inspections of vacant and upcoming suites

Lease and show suites

Ensure all rental enquiries are answered within the guidelines provided

Annual suite inspections

Prepare and deliver bank deposits

Administrative duties including processing paperwork for site and other Associates

Ensure contractors arrive as per scheduled timelines and complete their work as preconditions of the contract

Ensure proper and accurate inventory management

Snow removal as required

Cleaning as required

Touch-up painting as required

Complete all required administration for the position on a tablet

Complete other tasks assigned by the Leader

Experience And Educational Requirements

2 years Customer Service Experience preferred

Post-Secondary Education is an asset

Technical Requirements

Computer experience is required with web-based programs preferred

Ability to learn and adapt quickly to changing systems and new technology

Familiarity with computer tablets is an asset

Non-Technical Requirements

Strong commitment to providing excellent customer service

Dedicated to building better communities for all our Customers and surrounding communities

Ability to take responsibility for all actions and decisions and to follow through until a resolution is obtained

Excellent listening and telephone etiquette skills

Exceptional problem-solving and decision-making capabilities

Strong planning and organizational skills coupled with ability to multi-task and prioritize

Excellent time-management skills

Ability to handle sensitive and confidential matters

Ability to remain calm and in control of a situation while still maintaining patience, empathy and understanding

Ability to work independently (self-managed) and with other Associates in a team environment

Ability to learn quickly, adapt to change and be flexible in nature

Displays a high level of initiative and commitment to success (striving toward Boardwalk’s mission statement)

Demonstrates a growth mindset, a positive attitude, enthusiasm and assertiveness

Ability to spend up to eight hours walking, standing, climbing stairs, lifting

Ability to maneuver or lift up to 10kg with the proper equipment

AI technology may be used at certain stages of our candidate screening process.

Boardwalk provides support in its recruitment processes to applicants with disabilities, including accommodation that takes into account an applicant's accessibility needs. Candidates requiring accommodation during the recruitment process are asked to contact Human Resources at hrontario@bwalk.com

___________________________________________________________

Interested applicants are invited to submit a cover letter and resume. If applying for a location you do not currently reside in, please specify if you are planning to relocate and the approximate timeframe that you would be available to start work if an offer is presented.

We would like to thank you in advance for your application, however, only those candidates who are being considered will be contacted.

Offers of employment will be contingent on satisfactory Security Background Checks, Reference Checks, and Pre-employment Physical Testing where applicable.

Apply About employer

More about this job

Responsibilities

Manage the residential property’s daily operations, including resident service, leasing, rent collection, suite inspections, vacancy management, and administrative tasks. Maintain building standards by coordinating contractors and completing or arranging cleaning, maintenance, snow removal, and after-hours on-call responses.

Requirements

Two years of customer service experience is preferred, and post-secondary education is an asset; computer experience is required, with web-based programs preferred. Applicants must live on-site, have a flexible schedule for scheduled and on-call duties, and demonstrate strong customer service, communication, organizational, problem-solving, and independent work skills.

Skills

Customer Service
Property Management
Leasing
Rent Collection
Problem-Solving
Decision-Making
Communication
Planning and Organization
Time Management
Multitasking
Inventory Management
Cleaning and Maintenance
Conflict Resolution
Computer Skills
Adaptability
Teamwork

Benefits

Competitive Wages
On-Demand Pay
Profit-Sharing
Flexible Group Medical and Dental
Fitness and Wellness Reimbursement
Training and Development Allowance
Group RRSP Matching
Rental Discounts

Visa sponsorship

Not detected in the job text

Keywords

Property Management
Residential Property
Resident Services
Customer Service
Leasing
Suite Showings
Rent Collection
Vacancy Management
Net Operating Income
Suite Inspections
Bank Deposits
Administrative Duties
Contractor Coordination
Inventory Management
Building Maintenance
Cleaning
Snow Removal
On-Call Duties
Emergency Response
Web-Based Programs
Computer Tablets
Dayforce Wallet
Group RRSP Matching

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