Security Concierge (4on/4 off, 6AM-4:30PM schedule)

Job Description

Posted Wednesday, November 4, 2026 at 6:00 a.m.

Boardwalk provides Canadians with a quality, comfortable, home living experience. We offer rental apartments and townhouses that come in a wide breadth of shapes, sizes and sets of amenities. We operate over 34,000 units across Alberta, British Columbia, Ontario, Saskatchewan, and Quebec.

Boardwalk recognizes our Associates as our most valuable asset. We are proud to provide these amazing benefits:

• Competitive wages
• Access to on-demand pay – get your money as soon as you earned it through Dayforce Wallet
• Profit-sharing
• Flexible group medical and dental
• Fitness and Wellness reimbursement
• Training and Development allowance
• Group RRSP matching
• Up to 20% rental discounts, and more!
  
  

We are looking for a Security Concierge to join our Team! By using the latest technologies, we offer all our Resident Members the comfort and peace of mind that comes with knowing they are safe and secure. If you think quickly on your feet and can deliver excellent customer service, we would love to meet you!

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• Please note that this role will follow a 4 on/4 off shift rotation, with 10-hour shifts from 6:00AM to 4:30PM. The successful candidate must be available to work this schedule***
  
  

Responsibilities

Be a visual presence on site to ensure the health, comfort and safety of our Customers

Provide excellent customer service, by opening doors, assisting with bags et

Site visits, patrol on foot exterior and interior property. Inspect all walkways, stairs, water drainage on side of building, building numbers, vacant ground level apartments, trees, tool shed, gravel boxes, benches, office/maintenance shop, garbage bins, fire hydrants, lights, recreational areas, entrances and exits.

Monitor live and recorded CCTV footage to detect suspicious or unauthorized activity, review video recordings to investigate incidents, document and report findings, maintain surveillance logs, support internal investigations by locating, reviewing, and summarizing relevant video footage, preserve evidence, and comply with privacy, confidentiality, and security policies.

Ensure all signs are clearly visible and do not need any repairs.

Inspect parking areas, Look for damaged or abandoned vehicles, license plates with expired plates, or missing plates, visitor parking, pot holes

Replace burnt out lights as needed.

Pick up garbage

Snow removal as required

Touch-up painting as required

Phone check in with Customer Service

Ensure Image Wear is clean, neat and recognizable to customers

Complete all reports and sent them to the Leader daily

Ensure all correspondence with Customers is noted in Tenant Memo field

Respond to lock out, noise complaints, On Call Maintenance assistance

Complete other tasks assigned by the Leader

Must have valid Drivers license and vehicle.

Experience And Educational Requirements

2 years Customer Service and or Security Experience preferred

Security License required

Technical Requirements

Computer experience is required with web based programs preferred

Ability to learn and adapt quickly to changing systems and new technology

Familiarity with computer tablets is an asset

Non-Technical Requirements

Strong commitment to providing excellent customer service

Dedicated to building better communities for all our Customers and surrounding communities

Ability to take responsibility for all actions and decisions and to follow through until a resolution is obtained

Excellent listening and telephone etiquette skills

Exceptional problem-solving and decision-making capabilities

Strong planning and organizational skills coupled with ability to multi-task and prioritize

Excellent time-management skills

Ability to handle sensitive and confidential matters

Ability to remain calm and in control of a situation while still maintaining patience, empathy and understanding

Ability to work independently (self managed) and with other Associates in a team environment

Ability to learn quickly, adapt to change and be flexible in nature

Displays a high level of initiative and commitment to success (striving toward Boardwalk’s mission statement)

Demonstrates a positive attitude, enthusiasm and assertiveness

Ability to spend up to eight hours walking, standing, climbing stairs, lifting

Ability to maneuver or lift up to 10kg with the proper equipment

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Interested applicants are invited to submit a cover letter and resume. If applying for a location you do not currently reside in, please specify if you are planning to relocate and the approximate timeframe that you would be available to start work if an offer is presented.

We would like to thank you in advance for your application, however, only those candidates who are being considered will be contacted.

Offers of employment will be contingent on satisfactory Security Background Checks, Reference Checks, and Pre-employment Physical Testing where applicable.