Senior Community Residential Manager
- Saskatoon, SK, Canada
Full-time
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Job details
- Job type
- Full-time
- Apply by
- Experience
- 2 years Customer Service Experience required
- Posting language
- English
- Posted
Original job description
Job Description
Posted Thursday, October 15, 2026 at 6:00 a.m.
Boardwalk provides Canadians with a quality, comfortable, home living experience. We offer rental apartments and townhouses that come in a wide breadth of shapes, sizes and sets of amenities. We operate over 34,000 units across Alberta, British Columbia, Ontario, Saskatchewan, and Quebec.
Boardwalk recognizes our Associates as our most valuable asset. We are proud to provide these amazing benefits:
___________________________________________________________
Responsibilities
Interested applicants are invited to submit a cover letter and resume. If applying for a location you do not currently reside in, please specify if you are planning to relocate and the approximate timeframe that you would be available to start work if an offer is presented.
We would like to thank you in advance for your application, however, only those candidates who are being considered will be contacted.
Offers of employment will be contingent on satisfactory Security Background Checks, Reference Checks, and Pre-employment Physical Testing where applicable.
Posted Thursday, October 15, 2026 at 6:00 a.m.
Boardwalk provides Canadians with a quality, comfortable, home living experience. We offer rental apartments and townhouses that come in a wide breadth of shapes, sizes and sets of amenities. We operate over 34,000 units across Alberta, British Columbia, Ontario, Saskatchewan, and Quebec.
Boardwalk recognizes our Associates as our most valuable asset. We are proud to provide these amazing benefits:
- Competitive wages
- Access to on-demand pay – get your money as soon as you earned it through Dayforce Wallet
- Profit-sharing
- Flexible group medical and dental
- Fitness and Wellness reimbursement
- Training and Development allowance
- Group RRSP matching
- Up to 20% rental discounts, and more!
___________________________________________________________
Responsibilities
- Ensure the health, comfort and safety of our Customers
- Must love people – be versatile, hands-on with cleaning and maintenance tasks and take ownership of the site
- Must be available to work evenings and weekends
- Meet with all new Associates on their first day of work and conduct hands-on training, following mentorship training guides
- Provide ongoing feedback to Associates during training including in-person written testing
- Be a resource and support pillar for the Customer Care Team
- Provide Leader with updates and recommendations on additional training or recertification
- Assist in the development of training guides and procedure manuals
- Ensure daily communication with all site Associates
- Collect rent and follow up on defaults
- Ensure vacancy is minimized and budget (meet or exceed on net operating income) are all realized for each site through effective service to potential and existing customers
- Inspections of vacant and upcoming suites
- Lease and show suites
- Ensure all rental enquires are answered within the guidelines provided
- Annual suite inspections
- Prepare and deliver bank deposits
- Administrative duties for site and other Associates
- Ensure contractors arrive per scheduled timelines and complete their work per the conditions of their contract
- Ensure accurate inventory management
- Complete special projects and tasks as assigned
- Assist with snow removal, cleaning, and touch-up painting
- 2 years Customer Service Experience required
- Post-Secondary Education is an asset
- Computer experience is required with web-based programs preferred
- Ability to learn and adapt quickly to changing systems and new technology
- Familiarity with technology is an asset
- Strong commitment to providing excellent customer service
- Dedicated to building better communities for all our Customers and surrounding communities
- Ability to take responsibility for all actions and decisions and to follow through until a resolution is obtained
- Excellent listening and telephone etiquette skills
- Exceptional problem-solving and decision-making capabilities
- Strong planning and organizational skills coupled with ability to multi-task and prioritize
- Excellent time-management skills
- Ability to handle sensitive and confidential matters
- Ability to remain calm and in control of a situation while still maintaining patience, empathy and understanding
- Ability to work independently (self-managed) and with other Associates in a team environment
- Ability to learn quickly, adapt to change and be flexible in nature
- Displays a high level of initiative and commitment to success (striving toward Boardwalk’s mission statement)
- Demonstrates a growth mindset, a positive attitude, enthusiasm and assertiveness
- Ability to spend up to eight hours walking, standing, climbing stairs, lifting
- Ability to maneuver or lift up to 10kg with the proper equipment
Interested applicants are invited to submit a cover letter and resume. If applying for a location you do not currently reside in, please specify if you are planning to relocate and the approximate timeframe that you would be available to start work if an offer is presented.
We would like to thank you in advance for your application, however, only those candidates who are being considered will be contacted.
Offers of employment will be contingent on satisfactory Security Background Checks, Reference Checks, and Pre-employment Physical Testing where applicable.
More about this job
Responsibilities
Oversee site operations and customer service, including rent collection, leasing, suite inspections, vacancy management, contractor coordination, and inventory. Train and support site associates, communicate updates to leadership, and assist with cleaning, maintenance, and other assigned projects.
Requirements
At least two years of customer service experience is required; post-secondary education is an asset. Candidates need computer skills, strong communication and organizational abilities, sound judgment, adaptability, and the ability to work independently and as part of a team, with physical capacity for walking, standing, climbing stairs, and lifting up to 10 kg with proper equipment.
Skills
- Customer Service
- Property Management
- Associate Training
- Team Support
- Rent Collection
- Leasing
- Suite Inspections
- Contractor Coordination
- Inventory Management
- Problem-Solving
- Decision-Making
- Planning and Organization
- Time Management
- Communication
- Multitasking
- Cleaning and Maintenance
Benefits
- Competitive Wages
- On-Demand Pay
- Profit Sharing
- Medical Insurance
- Dental Insurance
- Fitness and Wellness Reimbursement
- Training and Development Allowance
- Group RRSP Matching
- Rental Discounts
Visa sponsorship
Not detected in the job text
Categories
- Management & Leadership
- Customer Service & Support
- Sales
- Administrative
Keywords
- Property Management
- Customer Service
- Rental Apartments
- Townhouses
- Site Operations
- Associate Training
- Training Guides
- Procedure Manuals
- Rent Collection
- Net Operating Income
- Vacancy Management
- Leasing
- Suite Inspections
- Bank Deposits
- Contractor Coordination
- Inventory Management
- Dayforce Wallet
- Web-Based Programs
- Security Background Checks
- Reference Checks
- Pre-Employment Physical Testing