Technical Service Analyst

Technical Service Analyst

Company:

Boeing Canada Operations Ltd

Boeing Canada Operations Ltd. is seeking a Technical Service Analyst to support the Canadian Chinook Medium-to-Heavy Lift Helicopter Program (MHLH) reporting to the MHLH Technical Integration Manager working out of the Ottawa, Ontario office.

The Technical Service Analyst will coordinate all customer technical support requests for MHLH fleet of aircraft.

Position Responsibilities:

• Act as the primary contact to manage/track all CH147 Chinook Helicopter technical requests concerning engineering support, non-standard repairs, scheduled maintenance and Integrated Logistics Support (ILS) products/services in support of CH147 Chinook fleet sustainment.  
• Apply program level technical knowledge of engineering planning, supportability, scheduled maintenance to coordinate technical requests in support of CH147 Chinook fleet sustainment.
• Identify and develop performance metrics and compare actual results to baseline plan to assess performance, efficiencies, productivity and lessons learned.
• Review and staff engineering and supportability documents such as aircraft modifications, special inspections, engineering change proposal and dispositions.
• Utilize technical writing skills to develop and maintain engineering and airworthiness documentation that support the MHLH program.  
• Act as the primary focal coordinating all Quality process documentation for Engineering and Integrated Logistics teams.
• Perform project management, schedule management and data management activities to support Engineering and ILS technical workflow. 
• Possess strong leadership, team building and communication skills and adept at maintaining good relationships with all stakeholders/cross functional teams.
• Be able to perform assigned work with minimal direction and supervision.  Actively participate in determining objectives of assignment; project plans, schedules, and independently arrange activities to accomplish those objectives.

Skills & Requirements

• Customer service mindset.
• Technical writing.
• Diplomacy.
• Teamwork skills.
• Problem solving skills.
• Initiative.

This position is expected to be 100% onsite. The selected candidate will be required to work onsite at one of the listed location options.

Employer will not sponsor applicants for employment visa status. 

Basic Qualifications (Required Skills/Experience):

• 4+ years of technical maintenance related experience and/or university graduate of an applicable Engineering Program.
• Experience with Microsoft Office (Teams, Word, Excel, Outlook and PowerPoint).
• Must be able to legally work in Canada.
• Must be eligible to handle US export-controlled data.
• Must consent to Canadian Government Controlled Goods Program (CGP) assessment.
• Must be eligible to obtain Secret Level II security clearance.

Preferred Qualifications (Desired Skills/Experience):

• 6 + years of Aviation experience in Maintenance and/or Aerospace Engineering.
• Knowledge of the Royal Canadian Air Force Technical Airworthiness Policy.
• Post-Secondary education.
• Metrics Development Experience.
• Active Secret II Clearance.

Conflict of Interest:

Successful candidates for this job must satisfy the Company’s Conflict of Interest (COI) assessment process.

Relocation:

Relocation assistance is not a negotiable benefit for this position. Candidates must live in the immediate area or relocate at their own expense.

Additional Information:

This requisition is for a locally hired position in Canada. The employer is Boeing Canada. Candidates must be legally authorized to work in Canada. Benefits and pay are determined by Canada and are not on Boeing US-based payroll. This is not an expatriate assignment.

Starting salary will be based on year of post-secondary education completed, qualifications and experience.

Salary pay range - $95,400.00 - $116,600.00 CAD

This position requires the ability to obtain and maintain a secret security clearance Level II from the Canadian government. Requirements to obtain a secret security clearance can be found at:

http://www.tpsgc-pwgsc.gc.ca/esc-src/personnel/information-eng.html#a1.1

To review the Canadian Controlled Goods and Public Service and Procurement Canada requirements please go to the following government pages below:

https://www.canada.ca/en/public-services-procurement/services/industrial-security.html 

https://www.canada.ca/en/public-services-procurement/services/industrial-security/controlled-goods.html

Language Requirements:

Not Applicable

Education:

Not Applicable

Relocation:

Relocation assistance is not a negotiable benefit for this position.

Security Clearance:

This position requires an active or ability to obtain Secret level II security clearance

Visa Sponsorship:

Employer will not sponsor applicants for employment visa status.

Contingent Upon Award Program

This position is not contingent upon program award

Shift: