Burberry Operations Supervisor
- Vancouver, BC, Canada
Expected base salary for the role will generally be between $27.50 and $28.50 per hour at the commencement of employment. · Full-time
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Job details
- Pay
- Expected base salary for the role will generally be between $27.50 and $28.50 per hour at the commencement of employment.
- Job type
- Full-time
- Apply by
- Posting language
- English
- Posted
Original job description
INTRODUCTION
At Burberry, we believe creativity opens spaces. Our purpose is to unlock the power of imagination to push boundaries and open new possibilities for our people, our customers and our communities. This is the core belief that has guided Burberry since it was founded in 1856 and is central to how we operate as a company today.
We aim to provide an environment for creative minds from different backgrounds to thrive, bringing a wide range of skills and experiences to everything we do. As a purposeful, values-driven brand, we are committed to being a force for good in the world as well, creating the next generation of sustainable luxury for customers, driving industry change and championing our communities.
Job Purpose
Demonstrated Alignment With The Burberry Store Management Behaviours
Burberry is an Equal Opportunities Employer and as such, treats all applications equally and recruits purely on the basis of skills and experience.
At Burberry, we believe creativity opens spaces. Our purpose is to unlock the power of imagination to push boundaries and open new possibilities for our people, our customers and our communities. This is the core belief that has guided Burberry since it was founded in 1856 and is central to how we operate as a company today.
We aim to provide an environment for creative minds from different backgrounds to thrive, bringing a wide range of skills and experiences to everything we do. As a purposeful, values-driven brand, we are committed to being a force for good in the world as well, creating the next generation of sustainable luxury for customers, driving industry change and championing our communities.
Job Purpose
- To provide leadership for the store, setting an excellent standard for the store and inspiring the team to achieve it.
- To own the employee experience, driving employee satisfaction and elevating team behaviours.
- To own the customer experience, driving customer satisfaction and increasing brand loyalty.
- To drive performance and growth, through excellent operational and commercial execution.
- Establish a constant focus on Brand, continually driving engagement, knowledge and passion for the Brand across the store team
- Be on the shop floor
- Be a presence leading on the shop floor, acting as a brand ambassador and role modelling Burberry behaviours
- Monitor, coach and provide feedback to the store team to deliver excellent customer experience
- Maintain a luxury environment, ensuring excellent execution and maintenance of Visual Merchandising guidelines across the store
- Drive the use of digital assets to enhance the customer experience
- Retain and develop talent
- Lead, inspire and manage a high performing, positive store team
- Continually elevate the capability of the store team through recruitment, staff development, mobility and effective succession planning
- Establish a learning culture and maintain a strong connection of the store team to the Brand
- Advocate product
- Have excellent product knowledge and drive the same standard across the store team
- Maintain a strong understanding of product sales performance and optimise sales of the available inventory
- Nurture customer relationships
- Establish and embed customer focused behaviours across the store team
- Build and cultivate long term customer relationships and lead the team to do the same
- Drive store performance and productivity
- Build and maintain familiarity with the local external environment; customers, competitors and talent
- Maintain a commercial mindset and continually identify and convert opportunities to drive store performance
- Drive operational excellence across all areas of the store
- Ensure compliance with all corporate standards, policies and initiatives
- Health and Safety
- Ensure your store has a written plan in place that details the actions to be taken in the event of an emergency evacuation. This plan must be practiced at least annually, involving all employees, and recorded on Rivo as having been completed
Demonstrated Alignment With The Burberry Store Management Behaviours
- Service Focused
- Leading to Inspire
- Commercially Aware
- Developing Talent
- Driving Excellence
- Local language plus English.
- A passion for and interest in fashion, and a luxury ethos.
- A digital awareness and interest, with an ability to comfortably navigate social media and e-commerce sites.
- Awareness of local employment and retail legislation.
- Flexible to work as required to meet store needs.
- Experience in a luxury brand or in a luxury service and selling environment.
- Retail Management experience appropriate to the role, to be assessed based on the size and complexity of previous roles. Metrics will include sales turnover and volume and the number and types of roles previously managed.
- Performance against the Burberry Store Management behaviours
- Sales & Conversion
- Burberry Experience & Data Capture scores
- Shrinkage
Burberry is an Equal Opportunities Employer and as such, treats all applications equally and recruits purely on the basis of skills and experience.
- Expected base salary for the role will generally be between $27.50 and $28.50 per hour at the commencement of employment. However, base salary if hired will be determined on an individualized basis and is only part of the total compensation package, which, depending on the position, may also include commission earnings, discretionary bonuses, short and long-term incentive packages, and Company-sponsored benefit programs.
- This position is at-will and the Company reserves the right to modify base salary (as well as any other discretionary payment or compensation program) at any time, including for reasons related to individual performance, Company or individual department/team performance, and market factors.
More about this job
Responsibilities
Lead and develop the store team while setting high standards for customer service, brand representation, visual merchandising, and product knowledge. Drive sales, customer loyalty, productivity, and operational compliance, including emergency preparedness and health and safety.
Requirements
Candidates should have retail management experience appropriate to the store's size and complexity, ideally in a luxury brand or luxury service and selling environment. They should demonstrate leadership, commercial awareness, talent development, fashion interest, digital awareness, knowledge of local employment and retail legislation, and flexibility to meet store needs; local language and English are specified.
Skills
- Retail Management
- Team Leadership
- Customer Experience
- Sales Performance
- Commercial Awareness
- Talent Development
- Recruitment
- Succession Planning
- Product Knowledge
- Visual Merchandising
- Operational Excellence
- Inventory Optimization
- Digital Awareness
- Health And Safety
- Retail Legislation
Benefits
- Commission Earnings
- Discretionary Bonuses
- Short-Term Incentive Packages
- Long-Term Incentive Packages
- Company-Sponsored Benefits
Visa sponsorship
Not detected in the job text
Categories
- Retail
- Management & Leadership
- Sales
- Customer Service & Support
Keywords
- Luxury Retail
- Store Management
- Brand Representation
- Customer Experience
- Employee Experience
- Sales Conversion
- Sales Turnover
- Store Productivity
- Visual Merchandising
- Digital Assets
- E-Commerce
- Social Media
- Product Knowledge
- Inventory Management
- Customer Relationships
- Talent Recruitment
- Staff Development
- Succession Planning
- Commercial Execution
- Operational Excellence
- Shrinkage
- Data Capture
- Health And Safety
- Emergency Evacuation Planning
- Retail Legislation
- Employment Legislation