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SD
Merchandiser, Hourly Part Time Flexible Shifts Greenlight Requisition
Shoppers Drug Mart
Canada
- Part-time
Join a locally owned and operated store to help deliver health, beauty and convenience services in your community, and keep the customer at the centre of everything you do.
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LC
Front End Clerk Part Time Evening Greenlight Requisition
Loblaw Companies Limited
Edson, AB
- Part-time
Provide great customer service by ensuring the store shelves are stocked and by responding to customer needs
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LC
Grocery Clerk Part Time Night Greenlight Requisition
Loblaw Companies Limited
Chatham-Kent, ON
- Part-time
Provide great customer service by ensuring the store shelves are stocked and by responding to customer needs
Added just now
LC
Grocery Clerk Part Time Afternoon Greenlight Requisition
Loblaw Companies Limited
Dutton, ON
- Part-time
Provide great customer service by ensuring the store shelves are stocked and by responding to customer needs
Added just now
LC
Baker Part Time Day
Loblaw Companies Limited
Calgary, AB
- Part-time
…orders and accurately labeling products. We provide friendly service by answering customer questions and sharing our knowledge and experience. We want to show you how it is done and have…
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LC
Cashier Part Time Evening Greenlight Requisition
Loblaw Companies Limited
Dutton, ON
- Part-time
Motivated to learn new things and delivering great customer service
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LC
Bakery InStore Clerk Part Time Day
Loblaw Companies Limited
Calgary, AB
- Part-time
Provide great customer service by ensuring the store shelves are stocked and by responding to customer needs
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LC
Service et caisses Assistant Gérant/Superviseur temps partiel soir
Loblaw Companies Limited
Coteau-du-Lac, QC
- Part-time
…connections is valued – as we shape the future of Canadian retail, together. Our unique position as one of the country's largest employers, coupled with our commitment to positively impact…
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LC
Grocery Clerk Part Time Day
Loblaw Companies Limited
Langley (District), BC
- Part-time
Provide great customer service by ensuring the store shelves are stocked and by responding to customer needs
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LC
Produce Clerk Part Time Day Greenlight Requisition
Loblaw Companies Limited
Langford, BC
- Part-time
Provide great customer service by ensuring the store shelves are stocked and by responding to customer needs
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LC
Meat Cutter Part Time Day
Loblaw Companies Limited
Windsor, ON
- Part-time
…connections is valued – as we shape the future of Canadian retail, together. Our unique position as one of the country's largest employers, coupled with our commitment to positively impact…
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CI
Sales Associate
Carters Inc.
Calgary, AB
- Part-time
Minimize store loss by providing exceptional customer service and maintaining a safe, clean store
Added 14 mins ago
WC
Full-Time Cashier
Walmart Canada
Yarmouth Indian Reserve No. 33, NS · Yarmouth, NS
- Full-time
Position Summary...Working as a Cashier at Walmart Canada is a great way to develop your skills in the retail industry. A Cashier provides exemplary customer service during the checkout…
Added 14 mins ago
Part-Time OMNI Customer Fulfillment Associate (3 open positions)
Walmart Canada
Yarmouth Indian Reserve No. 33, NS · Yarmouth, NS
Position Summary...Working as an OMNI Customer Fulfillment Associate at Walmart Canada is a great opportunity to build valuable skills in a fast‑paced retail environment. In this role, you…
Added 14 mins ago
WC
Full-Time Overnight Associate (2 open positions)
Walmart Canada
Yarmouth Indian Reserve No. 33, NS · Yarmouth, NS
- Full-time
Position Summary...To provide customer service by completing assigned tasks relating to receiving and the flow of merchandise through to the sales floor. This will be accomplished by…
Added 14 mins ago
WC
Full-Time Self Checkout Attendant
Walmart Canada
Yarmouth Indian Reserve No. 33, NS · Yarmouth, NS
- Full-time
…Canada offers a great opportunity to build valuable skills in customer service and retail operations. The Self‑Checkout Attendant supports a positive shopping experience by providing…
Added 14 mins ago
Part-Time Self Checkout Attendant (3 open positions)
Walmart Canada
Yarmouth Indian Reserve No. 33, NS · Yarmouth, NS
…Canada offers a great opportunity to build valuable skills in customer service and retail operations. The Self‑Checkout Attendant supports a positive shopping experience by providing…
Added 14 mins ago
WC
Food & Consumables Team Associate
Walmart Canada
Brandon, MB
- Full-time
Position Summary...A Food and Consumables Associate provides exemplary customer service by adhering to the basic beliefs and values of Walmart, maintains and zones the food and consumables…
Added 14 mins ago
WC
Full-Time Dairy Frozen Associate
Walmart Canada
Yarmouth Indian Reserve No. 33, NS · Yarmouth, NS
- Full-time
…great opportunity to build valuable skills in a fast paced retail environment. In this role, you deliver excellent customer service by living Walmart’s values, maintaining a clean,…
Added 14 mins ago
Part-Time Meat Associate
Walmart Canada
Yarmouth Indian Reserve No. 33, NS · Yarmouth, NS
…is a great opportunity to grow your skills in a fast‑paced retail environment. In this role, you deliver outstanding customer service by living Walmart’s values, keeping the meat department…
Added 14 mins ago
WC
(CAN) Stockperson/Cartpusher
Walmart Canada
Brandon, MB
- Full-time
…storage locations using approved procedures. Through friendly customer interactions and a strong focus on safety, this role supports smooth store operations while building valuable skills…
Added 14 mins ago
WC
Full-Time Stock Unloader Associate
Walmart Canada
Yarmouth Indian Reserve No. 33, NS · Yarmouth, NS
- Full-time
…excellent opportunity to build hands‑on experience in a fast‑paced retail environment. In this role, you play a key part in keeping the store running smoothly by unloading trailers,…
Added 14 mins ago
WC
Full-Time General Merchandise Associate
Walmart Canada
Yarmouth Indian Reserve No. 33, NS · Yarmouth, NS
- Full-time
…great opportunity to build valuable skills in a fast‑paced retail environment. In this role, you deliver excellent customer service by living Walmart’s values, maintaining a well‑organized…
Added 14 mins ago
WC
(CAN) OMNI Customer Fulfillment Associate
Walmart Canada
Bridgewater, NS
- Full-time
Position Summary...Working as an OMNI Customer Fulfillment Associate at Walmart Canada is a great opportunity to build valuable skills in a fast‑paced retail environment. In this role, you…
Added 14 mins ago
Part-Time Overnight Associate (3 open positions)
Walmart Canada
Yarmouth Indian Reserve No. 33, NS · Yarmouth, NS
Position Summary...To provide customer service by completing assigned tasks relating to receiving and the flow of merchandise through to the sales floor. This will be accomplished by…

Closed listing

Boldr

Customer Representative (Travel and Tourism)

Remote, Canada

Remote

Full-time

This opening has closed.

The original listing is kept below for reference.

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About employer

Job details

Job type: Full-time
Workplace: Remote
Experience: 2–3+ years of customer service or customer support experience in hospitality, travel, adventure tourism, or other service-driven environments (email, phone, chat, or live support)
Posting language: English
Posted: Oct 7, 2026

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Original job description

Archived listing. The details below describe a past opening.

A LITTLE BIT ABOUT Boldr

Boldr is the first global B-Corp dedicated to delivering world-class Client experiences while creating access to dignified, meaningful work in communities worldwide.
We are a global team, united by our desire to connect diverse people with common values for boldr impact.
We employ just over a thousand team members across five countries and we want to employ over 5,000 people by 2027, if not sooner.

LET’S START WITH OUR VALUES

Meaningful connections start with AUTHENTICITY
We do our best work by being CURIOUS
We grow by remaining DYNAMIC
Our success combines AMBITIOUS VISION with OPERATIONAL EXCELLENCE
At the heart of great partnerships, we’ll always find EMPATHY

WHAT IS YOUR ROLE

As a Senior Customer Advocate (Sales Support), you will serve as the first point of contact for prospective and existing customers across phone, chat, email, and social channels. You will support the continued growth of new sales while ensuring a smooth and positive booking experience for customers.

You will provide accurate, empathetic, and timely support while converting customer inquiries into successful bookings or sales. Working closely with internal teams and external partners, you will help ensure high-quality service delivery and consistently strong customer experiences across the platform.

This role blends customer advocacy, sales execution, and support enablement in a fast-paced, high-volume environment.

WHY DO WE WANT YOU

We are currently looking for impact-driven individuals who are passionate about helping Boldr grow and achieve our Purpose. We expect our Team to become our ultimate partners to success by always giving their 110% in everything, sharing their talents and quirks, and championing our core values: Curious, Dynamic, and Authentic.

WHAT WILL YOU DO

Be the first point of call for all adventure queries on the phone, live chat, social media and email; enabling our customers to successfully book the hassle-free experiences we’re renowned for.
Converting a high rate of enquiries into new bookings and answering pre-departure questions from our customers.
Handle pre-booking and post-booking questions with empathy, accuracy, and professionalism.
Working in conjunction with our local hosts around the world to manage existing bookings & ensure a consistently clear, friendly and positive booking experience is delivered at all times for our customers.
Ensuring no customer waits more than 24 hours for a response from our team or our local hosts, and that all inquiries are handled within established SLAs.
Problem solving customer barriers to booking and issues with the platform.
Composing thoughtful and accurate replies to customer and host questions.
Monitoring and controlling numerous tasks and issues simultaneously.
Perform problem tracking, including documenting, prioritizing, and escalating issues as needed.
Sharing your customer insights and experiences with the rest of the team to ensure we’re continuously improving our user experience.
Maintain up-to-date product and service knowledge to support customer needs effectively.
Deliver service excellence with each interaction, maximizing customer satisfaction and maintaining strong feedback scores.

WHAT WE’LL LIKE ABOUT YOU

YOU ARE…

Curious and authentic, just like us! #beboldr
Passionate about travel and the outdoors, you enjoy connecting others with meaningful experiences
A strong communicator who builds trust and rapport with customers
Highly organized, adaptable, and comfortable managing multiple tasks simultaneously
Empathetic and customer-focused, committed to delivering great experiences
Self-driven and comfortable working independently in a fast-paced environment

2–3+ years of customer service or customer support experience in hospitality, travel, adventure tourism, or other service-driven environments (email, phone, chat, or live support)
Experience in travel, hospitality, adventure tourism, outdoor retail, or lifestyle brands, preferably with exposure to small group travel
Experience supporting or handling small group travel, with an understanding of the unique needs, logistics, and guest expectations of these experiences
Previous experience in a sales-related or conversion-focused support role, ideally in a fast-paced or high-volume environment
A track record of achieving sales KPIs, conversion metrics, or booking targets
Excellent written and verbal communication skills, with the ability to adapt tone and style to different customers
Exceptional multitasking ability and strong attention to detail
Basic knowledge of cloud-based applications (Google Workspace, MS Office)
Strong problem-solving skills and the ability to provide solutions within established processes
Ability to handle unexpected tasks or changing priorities with composure and a positive attitude
Experience working remotely and using tools such as chat platforms, call systems, or CRMs (HubSpot or Intercom is a plus)

SALARY RANGE

CAD 38,400.00-48,000.00 + Commissions

16 days annual leave + 9 public holidays
Quarterly performance-based sales bonus
Experience what we do: everyone goes on a free trip within our catalog their first year
A £500 annual travel voucher to spend our trip/s
30% Employee discount, plus 15% friends and family discount for our trips

About employer

More about this job

Responsibilities

The Senior Customer Advocate will serve as the primary point of contact for customer inquiries across multiple channels to drive sales and ensure a positive booking experience. They will manage pre- and post-booking support, collaborate with global hosts, and maintain high service standards to meet established SLAs.

Requirements

Candidates must have 2-3+ years of customer service or support experience within the travel, hospitality, or adventure tourism sectors. Strong communication, multitasking, and problem-solving skills are required, along with proficiency in cloud-based applications and a track record of achieving sales targets.

Skills

Customer service
Sales support
Communication
Multitasking
Problem solving
Travel industry knowledge
CRM software
Google Workspace
MS Office
Intercom
HubSpot
Sales conversion
Empathy
Attention to detail
Remote work

Benefits

16 days annual leave
9 public holidays
Free trip within catalog
Annual travel voucher
30% Employee discount
15% Friends and family discount

Remote locations

Milton, Ontario, Canada

Remote locations (standardized)

Milton, Ontario, Canada

Visa sponsorship

Not detected in the job text

Keywords

Customer Advocate
Sales Support
Travel
Tourism
Hospitality
Adventure Tourism
Remote Work
CRM
HubSpot
Intercom
Google Workspace
MS Office
Sales KPIs
Booking Management
Client Experience
Service Excellence
Small Group Travel
Social Media Support
Live Chat
Problem Tracking

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