Jobs in Canada

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Added 1 month ago
NI
Software Developer
Nuwelcom Inc
Charlottetown, PE
- Full-time
We are seeking a highly skilled Software Developer to lead the design, development, and deployment of cutting-edge digital solutions across web, mobile, and cloud platforms. This role is…
Added 1 month ago
GI
Business analyst - computer systems
G9SIGMA INC.
Toronto, ON
- From $46 CAD / hour
- Full-time
- On-site
Added 1 month ago
FM
Senior Full Stack Developer
Federal Mfg
Oakville, ON · CA ON Oakville
- Full-time
As our Senior Full Stack Developer, you will work across the web platform with a primary focus on backend services, APIs, application data, and the integration between the backend and React…
Added 1 month ago
RV
Software Developer Co-op - C++ (Winter Term - January - April 2027)
Ross Video
Ottawa, ON · Nepean, ON
- Full-time
Familiarity with React, HTML5/JavaScript based Web page design, Unix shell scripting and Linux OS is a plus
Added 1 month ago
CS
Co-op: IT and Engineering
Canadian Security Intelligence Service (CSIS) | Service canadien du renseignement de sécurité (SCRS)
Ottawa, ON
- Volunteer
Added 1 month ago
CS
Co-op: IT and Engineering
Canadian Security Intelligence Service (CSIS) | Service canadien du renseignement de sécurité (SCRS)
AB · Edmonton, AB
- Volunteer
Added 1 month ago
CS
Co-op: IT and Engineering
Canadian Security Intelligence Service (CSIS) | Service canadien du renseignement de sécurité (SCRS)
Montreal, QC
- Volunteer
Added 1 month ago
CS
Co-op: IT and Engineering
Canadian Security Intelligence Service (CSIS) | Service canadien du renseignement de sécurité (SCRS)
Calgary, AB
- Volunteer
Added 1 month ago
B
Team Captain, Technical Support
Boldr
Remote, Canada
- Full-time
- Remote
Familiarity with APIs, email infrastructure, DNS, HTML, CSS, and javascript.
Added 1 month ago
BO
Canada | Toronto | Global Technology Summer Analyst - Software Engineer | 2027
Bank of America
Toronto, ON
- Volunteer
Eligible candidates must have a graduation timeframe between November 2027 and August 2028
Added 1 month ago
B
Team Captain, Technical Support
Boldr
Toronto, ON
- $50,400 to $63,000 CAD / year
- Full-time
Familiarity with APIs, email infrastructure, DNS, HTML, CSS, and javascript
Added 1 month ago
EI
Digital marketing specialist
ENA2 Innovative Consulting Inc.
Calgary, AB
- $38 to $40 CAD / hour
- Full-time
- On-site
…WordPress or similar CMS platforms, including HTML, CSS, and JavaScript modifications. * Analyze Google Ads, Google Analytics, Google Search Console, website traffic, search visibility,…
Added 1 month ago
Programmer Analyst II
City of Regina
Regina, SK
…languages commonly used in GIS development, such as Python,…
Added 1 month ago
Programmer Analyst II
City of Regina
Regina, SK
…languages commonly used in GIS development, such as Python,…
Added 1 month ago
L
Full Stack Software Developer
Lancesoft
Montréal, QC
- $65.52 to $80 CAD / hour
- Full-time
- On-site
<strong>Job Title: Full Stack Software Developer<br>Location: Montreal (day 1 onboarding onsite / in-office presence required 3x/week)<br>Years of experience: up to 7…
Added 1 month ago
IG
Software Developer
Insight Global
Newmarket, ON
- Full-time
Experience with Vue.js or other modern JavaScript frameworks.
Added 1 month ago
OW
Oliver Wyman - Software Developer - Data & Analytics (DNA) Team
Oliver Wyman
Montreal, QC
- Full-time
Il s’agit d’un poste hybride, nécessitant une présence d’au moins trois jours par semaine au bureau de Montréal ou sur place chez les clients
Added 1 month ago
C
Senior Consultant, Salesforce Developer
CIBC
Toronto, ON
- Full-time
You need to be legally eligible to work at the location(s) specified above and, where applicable, must have a valid work or study permit
Added 1 month ago
AS
Senior Site Reliability / DataOps Engineer
Apex Systems
Toronto, ON
- $40 to $60 CAD / hour
- Contract
Added 1 month ago
RV
Clinical Applications Analyst
Royal Victoria Regional Health Centre
Barrie, ON
- Full-time
You must have access to reliable transportation and a valid driver’s license
Added 1 month ago
CI
ServiceNow Developer - Contract
Compugen Inc
Toronto, ON
- Contract
The successful candidate will work in a hybrid environment, with 2–3 days per week on-site · Ability to work on-site 2–3 days per week
Added 1 month ago
M
RQ11639 - UX Designer - Senior
Maarut
Toronto, ON
- Contract
of front-end technologies including HTML, CSS, JavaScript and Angular.
Added 1 month ago
A
Senior React Native Mobile Developer
Alithya
Quebec, QC
- Full-time
6 à 7 ans d'expérience en développement React, JavaScript et TypeScript, avec une expertise approfondie de React;
Added 1 month ago
SS
Senior SharePoint / M365 Developer - Agentic AI
Spot Solutions Ltd.
Vancouver, BC
- Full-time
Senior SharePoint / M365 Developer - Agentic AI
Added 1 month ago
ED
Senior AI Developer - EN 428
Export Development Canada | Exportation et développement Canada
Vancouver, BC
- $96,557 to $128,743 CAD / year
- Full-time
To strengthen our delivery capabilities, the Digital Platforms group is seeking a Senior Developer with specialized expertise in Artificial Intelligence (AI) to help establish and advance…

Boldr

Team Captain, Technical Support

Toronto, ON, Canada

$50,400 to $63,000 CAD / year · Full-time

Apply on LinkedIn About employer

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Job details

Pay: $50,400 to $63,000 CAD / year
Job type: Full-time
Posting language: English
Posted: Oct 7, 2026

Original job description

A LITTLE BIT ABOUT Boldr

Boldr is the first global B-Corp dedicated to delivering world-class Client experiences while creating access to dignified, meaningful work in communities around the world
We are a global team, united by our desire to connect diverse people with common values for boldr impact.

LET'S START WITH OUR VALUES

Meaningful connections start with AUTHENTICITY
We do our best work by being CURIOUS
We grow by remaining DYNAMIC
Our success combines AMBITIOUS VISION with OPERATIONAL EXCELLENCE
At the heart of great partnerships we'll always find EMPATHY

WHAT IS YOUR ROLE

As the Team Captain, Technical Support you are responsible for the day-to-day management of your team. You will serve as a point of escalation for issues outside the authority of an agent, as well as coordinate with clients from time to time.

You will ensure the smooth functioning of technical operations, monitor and evaluate staff progress, assist with training and recruitment, set goals, and ensure overall client satisfaction. You will work with Technical Support teams.

WHY DO WE WANT YOU

We are on the lookout for impact-driven, life-long learners who are passionate in helping Boldr grow and achieve our Purpose. We expect our team to become our ultimate partners in success by always giving their 110% in everything, sharing their talents and quirks, and championing our core values: Curious, Dynamic and Authentic.

WHAT WILL YOU DO

People Development

Identify growth and development opportunities for team members to enable career progression and self-development
Monitor and assess team members' performance, and provide timely feedback through regular coaching through the Employee Discussion Log and Quarterly Performance Appraisals
QA Audits to ensure performance is met
Helps in culture building particularly in embracing our Core Values and exemplifying what a Boldr leader should be
Holds a high bar to ensure teammates meet or exceed their KPIs, with an exceptional standard of quality

Team Management

Monitor attendance and people concerns of all team members, coordinating closely with the HR Team for disciplinary cases

Ensure that team members are properly trained and working consistently to meet client needs
Ensure that the team meets company and client-specific KPI targets through product/service training
Determining work requirements and developing work schedules for the team
Delegating tasks and achieving daily, weekly, and monthly goals
Monitor real time performance of teammates productivity
Own the regular review of performance dashboards, ensuring data accuracy, timely reporting, and actionable insights
Use performance metrics to drive accountability and celebrate team wins

Internal Coordination

Identifying risks and forming contingency plans as soon as possible
Analyzing existing operations and scheduling training sessions and meetings to discuss improvements
Keeping up-to-date with industry trends and developments
Updating work schedules and performing troubleshooting as required
Motivating staff and creating a space where they can ask questions and voice their concerns
Being transparent with the team about challenges, failures, and successes

External Communications

Be familiar with the client's key contacts, unique requirements, and operating processes
Demonstrate mastery on the company and client's offerings (i.e. its product and services)
Understand, investigate, and solve any complex client requests or complaints
Identify opportunities for continuous improvement and scaling growth
Writing progress reports and delivering presentations to the relevant stakeholders
Act as the point of escalation for complex or sensitive customer issues, ensuring timely and effective resolution
Coordinate crisis or incident response protocols with relevant teams

Requirements

WHAT WE'LL LIKE ABOUT YOU

YOU ARE...

Passionate about developing people and scaling teams
A natural coach who finds joy in helping others grow
Excited about learning and developing relationships with clients
Someone who thrives in high-accountability environments
Analytical and a problem solver
A confident decision-maker who leads by example and with integrity
Fluent and articulate with strong writing skills and clear presentation abilities - persuasive but empathetic
Able to multitask and prioritize
Adaptable to change and attentive to detail
Able to work well in a team environment
Able to reduce frustration on heated topics by being solutions-oriented
Able to handle conflict and pressure, to set priorities and abide by them, and to consistently maintain a positive client service image under difficult conditions
You are able to work on a hybrid set-up
You are able to adapt to schedule changes (Primary schedule follows US business hour, but schedule may change depending on operational needs)

YOU HAVE...

Bachelor's degree in computer science, engineering, or a related field
Familiarity with Intercom
Relevant Management certification may be required
Three years of supervisory experience in a related field
Experience with performance metrics and QA feedback loops
Excellent technical, diagnostic, and troubleshooting skills
Strong leadership and organizational abilities
Willingness to build professional relationships with staff and clients
Excellent communication, motivational, and interpersonal skills
Desire to teach new customers about the platform
Ability to answer product and technical questions
Comfort working independently, given time zone differences
Familiarity with APIs, email infrastructure, DNS, HTML, CSS, and javascript
Nice to have experience with JIRA or Zendesk
Nice to have previous experience in a B2B technical support role at a SaaS company
Nice to have experience with email, push, or SMS platforms

SALARY RANGE

Monthly 6,640.00 - 8,300.00 Canadian Dollars

Apply on LinkedIn About employer

More about this job

Responsibilities

Lead the day-to-day work of a technical support team, including coaching and evaluating staff, managing schedules and performance metrics, and ensuring quality and client-specific targets are met. Serve as an escalation point for complex customer issues, coordinate with clients and internal teams, and identify operational improvements and incident response needs.

Requirements

Requires a bachelor's degree in computer science, engineering, or a related field, at least three years of supervisory experience, and strong technical troubleshooting, leadership, communication, and performance-management abilities. Candidates should be familiar with Intercom and APIs, email infrastructure, DNS, HTML, CSS, and JavaScript; experience with JIRA, Zendesk, SaaS support, or messaging platforms is a plus.

Skills

People Development
Team Leadership
Coaching
Performance Management
Quality Assurance
Technical Support
Troubleshooting
Client Communication
Conflict Resolution
Data Analysis
Scheduling
Incident Response
Intercom
API Familiarity
DNS
HTML, CSS, And JavaScript

Visa sponsorship

Not detected in the job text

Keywords

Technical Support
Team Management
People Development
Coaching
Performance Metrics
Quality Assurance
Employee Discussion Log
Quarterly Performance Appraisals
Intercom
APIs
Email Infrastructure
DNS
HTML
CSS
JavaScript
JIRA
Zendesk
SaaS
B2B
Email Platforms
Push Platforms
SMS Platforms
Client Escalations
Incident Response
Troubleshooting
KPI Targets
Performance Dashboards
Technical Support Operations

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Work requirements

Jobs in Canada