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Added 5 mins ago
I
Développeur(-euse) logiciel sénior, Ingénierie de production
Intrado
Montreal, QC · Greater Montreal Metropolitan Area
- Full-time
Added 5 mins ago
PI
MLOps Engineer
Planitar Inc.
Waterloo, ON
- $120,000 to $150,000 CAD / year
- Full-time
Added 6 mins ago
P
MLOps Engineer
Planitar
Waterloo, ON
- Full-time
Added 6 mins ago
EA
Fuel Agent
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Sault Ste. Marie, ON
- Part-time
Executive Aviation is looking for a part time Fuel Agent at our Sault Ste. Marie location (YAM). We are looking for a hands-on person, who has flexible availability (likely to see a lot of…
Added 6 mins ago
EA
Customer Service Agent
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Abbotsford, BC
- Part-time
Added 15 mins ago
DR
Ship agent
D&H Ravitaillement de Navire Inc
Sept-Îles, QC
- From $26.83 CAD / hour
- Full-time
- On-site
Added 21 mins ago
D
Client Financial Services Agent
Desjardins
Gatineau, QC · Caisse populaire Desjardins de Gatineau
- Full-time
As a Client Financial Services Agent, you work closely with advisors and provide personalized support to members and clients. You help advisors deliver services and maintain business…
Added 33 mins ago
TC
Adobe Site Reliability Engineer
Tata Consultancy Services
Toronto, ON
- $100,000 to $130,000 CAD / year
- Full-time
Added 33 mins ago
TT
Oracle AI Architect
Tech Talent International
Brampton, ON
- Contract
…leveraging Oracle Cloud Infrastructure (OCI), Oracle Fusion AI Agent Studio, and Oracle ERP Cloud…
Added 33 mins ago
VD
Agent technique en électricité / Technical Agent - Electricity
Ville de Pointe-Claire / City of Pointe-Claire
Pointe-Claire, QC
- Contract
L’agent technique en électricité ou l’agente technique en électricité effectue différents travaux à caractère technique et administratif reliés à la conception, à l’élaboration et à la…
Added 35 mins ago
TS
Front desk agent
Travelodge Suites by Wyndham Estevan
Estevan, SK
- From $16.5 CAD / hour
- Full-time
- On-site
Added 1 hour ago
T
Security Agent
Techo-Bloc
Longueuil, QC · Saint-Hubert, QC
- Part-time
Join our Security team at Techo-Bloc! We have an opening for a Security Agent position to work in both our Saint-Hubert and Chambly locations.
Added 1 hour ago
T
Security Agent
Techo-Bloc
Chambly, QC
- Part-time
Join our Security team at Techo-Bloc! We have an opening for a Security Agent position to work in both our Saint-Hubert and Chambly locations.
Added 2 hours ago
1
Applied AI Engineer - Evaluation & Reliability
15Rock
Toronto, ON · Greater Toronto Area, Canada
- Full-time
We build that research with a multi-agent pipeline on large language models. LLMs write well and count badly: left alone, they produce clean prose that contradicts the table three…
Added 3 hours ago
RA
CUSTOMER SERVICE AGENT
Ratcliff and Associates
Saint-Pie, QC
- Full-time
Added 3 hours ago
AR
Account Executive
ALS Recruiting Ltd
Canada
- Full-time
Job Overview: We are seeking a highly motivated and experienced Freight Sales Agent to join our dynamic team within the freight industry. As a Freight Business development manager , you…
Added 3 hours ago
PN
Real Estate Agent
Place Network Agents
ON · Ontario, Canada
- $60,000 to $100,000 USD / year
- Full-time
…the top 20% of agents across North America. As a Real Estate Agent, you’ll have access to the resources, guidance, and opportunities designed to help you build a more productive and…
Added 3 hours ago
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Financial Manager - PLM (Product Line Mgmt)
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Bolton, ON
- Full-time
Act as a change agent, continuously challenging the status quo and driving improvements
Added 4 hours ago
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Senior Director, Controllership & Operations Transformation
Salesforce Partner Canada
Toronto, ON
- Full-time
People: Serve as the primary change agent, guiding cross-functional teams through transition periods, breaking down silos between technical and accounting teams, and transforming workforce…
Added 4 hours ago
R
Sales Agent
RealMacways
Swift Current, SK
- Full-time
We are currently looking for a sales agent to join our team.
Added 4 hours ago
SH
Wellbeing Leader
Shared Health-Soins Communs
Winnipeg, MB
- Full-time
…organization, the incumbent will serve as a role model and change agent for the organizational culture and vision of workplace wellbeing by leading day-to-day activities that support the…
Added 5 hours ago
NT
Customer service agent
nettoyeur teinturerie francaise
Québec, QC
- From $20 CAD / hour
- Full-time
- On-site
Added 5 hours ago
OI
Purchasing agent
Ontario Impex of Canada Inc.
Mississauga, ON
- From $37 CAD / hour
- Full-time
- On-site
Added 5 hours ago
T
Telephone sales agent
Telesolutions
Winnipeg, MB
- $16.4 to $18 CAD / hour
- Full-time
- On-site
Added 5 hours ago
CP
Guest service agent
Clarion Pointe Winnipeg
Winnipeg, MB
- $16.4 to $17 CAD / hour
- Full-time
- On-site

Boldr

Team Captain, Technical Support

Toronto, ON, Canada

$50,400 to $63,000 CAD / year · Full-time

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Job details

Pay: $50,400 to $63,000 CAD / year
Job type: Full-time
Apply by: Nov 6, 2026
Posting language: English
Posted: Oct 7, 2026

Original job description

A LITTLE BIT ABOUT Boldr

Boldr is the first global B-Corp dedicated to delivering world-class Client experiences while creating access to dignified, meaningful work in communities around the world
We are a global team, united by our desire to connect diverse people with common values for boldr impact.

LET'S START WITH OUR VALUES

Meaningful connections start with AUTHENTICITY
We do our best work by being CURIOUS
We grow by remaining DYNAMIC
Our success combines AMBITIOUS VISION with OPERATIONAL EXCELLENCE
At the heart of great partnerships we'll always find EMPATHY

WHAT IS YOUR ROLE

As the Team Captain, Technical Support you are responsible for the day-to-day management of your team. You will serve as a point of escalation for issues outside the authority of an agent, as well as coordinate with clients from time to time.

You will ensure the smooth functioning of technical operations, monitor and evaluate staff progress, assist with training and recruitment, set goals, and ensure overall client satisfaction. You will work with Technical Support teams.

WHY DO WE WANT YOU

We are on the lookout for impact-driven, life-long learners who are passionate in helping Boldr grow and achieve our Purpose. We expect our team to become our ultimate partners in success by always giving their 110% in everything, sharing their talents and quirks, and championing our core values: Curious, Dynamic and Authentic.

WHAT WILL YOU DO

People Development

Identify growth and development opportunities for team members to enable career progression and self-development
Monitor and assess team members' performance, and provide timely feedback through regular coaching through the Employee Discussion Log and Quarterly Performance Appraisals
QA Audits to ensure performance is met
Helps in culture building particularly in embracing our Core Values and exemplifying what a Boldr leader should be
Holds a high bar to ensure teammates meet or exceed their KPIs, with an exceptional standard of quality

Team Management

Monitor attendance and people concerns of all team members, coordinating closely with the HR Team for disciplinary cases

Ensure that team members are properly trained and working consistently to meet client needs
Ensure that the team meets company and client-specific KPI targets through product/service training
Determining work requirements and developing work schedules for the team
Delegating tasks and achieving daily, weekly, and monthly goals
Monitor real time performance of teammates productivity
Own the regular review of performance dashboards, ensuring data accuracy, timely reporting, and actionable insights
Use performance metrics to drive accountability and celebrate team wins

Internal Coordination

Identifying risks and forming contingency plans as soon as possible
Analyzing existing operations and scheduling training sessions and meetings to discuss improvements
Keeping up-to-date with industry trends and developments
Updating work schedules and performing troubleshooting as required
Motivating staff and creating a space where they can ask questions and voice their concerns
Being transparent with the team about challenges, failures, and successes

External Communications

Be familiar with the client's key contacts, unique requirements, and operating processes
Demonstrate mastery on the company and client's offerings (i.e. its product and services)
Understand, investigate, and solve any complex client requests or complaints
Identify opportunities for continuous improvement and scaling growth
Writing progress reports and delivering presentations to the relevant stakeholders
Act as the point of escalation for complex or sensitive customer issues, ensuring timely and effective resolution
Coordinate crisis or incident response protocols with relevant teams

Requirements

WHAT WE'LL LIKE ABOUT YOU

YOU ARE...

Passionate about developing people and scaling teams
A natural coach who finds joy in helping others grow
Excited about learning and developing relationships with clients
Someone who thrives in high-accountability environments
Analytical and a problem solver
A confident decision-maker who leads by example and with integrity
Fluent and articulate with strong writing skills and clear presentation abilities - persuasive but empathetic
Able to multitask and prioritize
Adaptable to change and attentive to detail
Able to work well in a team environment
Able to reduce frustration on heated topics by being solutions-oriented
Able to handle conflict and pressure, to set priorities and abide by them, and to consistently maintain a positive client service image under difficult conditions
You are able to work on a hybrid set-up
You are able to adapt to schedule changes (Primary schedule follows US business hour, but schedule may change depending on operational needs)

YOU HAVE...

Bachelor's degree in computer science, engineering, or a related field
Familiarity with Intercom
Relevant Management certification may be required
Three years of supervisory experience in a related field
Experience with performance metrics and QA feedback loops
Excellent technical, diagnostic, and troubleshooting skills
Strong leadership and organizational abilities
Willingness to build professional relationships with staff and clients
Excellent communication, motivational, and interpersonal skills
Desire to teach new customers about the platform
Ability to answer product and technical questions
Comfort working independently, given time zone differences
Familiarity with APIs, email infrastructure, DNS, HTML, CSS, and javascript
Nice to have experience with JIRA or Zendesk
Nice to have previous experience in a B2B technical support role at a SaaS company
Nice to have experience with email, push, or SMS platforms

SALARY RANGE

Monthly 6,640.00 - 8,300.00 Canadian Dollars

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More about this job

Responsibilities

Lead the day-to-day work of a technical support team, including coaching and evaluating staff, managing schedules and performance metrics, and ensuring quality and client-specific targets are met. Serve as an escalation point for complex customer issues, coordinate with clients and internal teams, and identify operational improvements and incident response needs.

Requirements

Requires a bachelor's degree in computer science, engineering, or a related field, at least three years of supervisory experience, and strong technical troubleshooting, leadership, communication, and performance-management abilities. Candidates should be familiar with Intercom and APIs, email infrastructure, DNS, HTML, CSS, and JavaScript; experience with JIRA, Zendesk, SaaS support, or messaging platforms is a plus.

Skills

People Development
Team Leadership
Coaching
Performance Management
Quality Assurance
Technical Support
Troubleshooting
Client Communication
Conflict Resolution
Data Analysis
Scheduling
Incident Response
Intercom
API Familiarity
DNS
HTML, CSS, And JavaScript

Visa sponsorship

Not detected in the job text

Keywords

Technical Support
Team Management
People Development
Coaching
Performance Metrics
Quality Assurance
Employee Discussion Log
Quarterly Performance Appraisals
Intercom
APIs
Email Infrastructure
DNS
HTML
CSS
JavaScript
JIRA
Zendesk
SaaS
B2B
Email Platforms
Push Platforms
SMS Platforms
Client Escalations
Incident Response
Troubleshooting
KPI Targets
Performance Dashboards
Technical Support Operations

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