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Added 2 hours ago
EG
Marketing Program Specialist
Expedia Group
Vancouver, BC
- $65,500 to $92,000 CAD / year
- Full-time
…in-store marketing. This role combines marketing execution, client service, training, design, and cross-functional collaboration, with a direct impact on local lead generation and…
Added 3 hours ago
B
Team Captain, Technical Support
Boldr
Remote, Canada
- Full-time
- Remote
Ensure that the team meets company and client-specific KPI targets through product/service training
Added 3 hours ago
B
Team Captain, Technical Support
Boldr
Toronto, ON
- $50,400 to $63,000 CAD / year
- Full-time
Ensure that the team meets company and client-specific KPI targets through product/service training
Added 4 hours ago
LL
Client Success Agent
LRDG Language Research Development Group
Montreal, QC
- Full-time
As a Client Success Agent, you will support the smooth delivery of language training and evaluation services by coordinating administrative and operational activities throughout the learner…
Added 5 hours ago
RB
Principal AI Engineer, Agentic Models and Data Platforms
Royal Bank of Canada
Calgary, AB
- Full-time
Design and build backend services and APIs that expose data products, agent capabilities, and AI workflows as reliable, secure services.
Added 6 hours ago
ER
Residential Leasing Agent/Business Development Specialist
Envision Real Estate Services
Saskatoon, SK
- Full-time
As a Property Leasing Agent and Business Development Specialist, you will be responsible for showing and leasing residential properties, building relationships with property owners, and…
Added 6 hours ago
SS
Project Estimator (Residential)
Summit Search Group
Winnipeg, MB
- Full-time
Added 7 hours ago
OP
Police Reporting Unit Agent
Ottawa Police Service
Ottawa, ON
- Full-time
Under the direction of the Supervisor, the Agent is responsible for providing professional and effective quality service to both members of the public and police personnel; answer and / or…
Added 7 hours ago
A
Agent d'approvisionnement (Commandes) - Supply Management Officer (Ordering)
Airbus
Montreal, QC
- Full-time
Votre rôle en tant qu’agent de la Gestion de l'Approvisionnement sera de vous assurer de la livraison des pièces requises à temps et de bonne qualité à notre client qui est la ligne de…
Added 7 hours ago
GT
Scrum Master
Global Technical Talent, an Inc. 5000 Company
Toronto, ON
- $70 to $85 CAD / hour
- Contract
This client is one of North America's largest financial institutions - the sixth-largest bank on the continent by branches - serving approximately 22 million customers across Canada, the…
Added 7 hours ago
R
Principal AI Engineer, Agentic Models and Data Platforms
RBC
Calgary, AB
- Full-time
Design and build backend services and APIs that expose data products, agent capabilities, and AI workflows as reliable, secure services.
Added 8 hours ago
QR
Superviseur /Salles de montre (quincaillerie et surfaces) /Showroom Supervisor (Hardware & Surface)
Quincaillerie Richelieu Ltée/Richelieu Hardware Ltd
Montreal, QC
- Full-time
…salle de montre de l'entreprise afin d'offrir une expérience client…
Added 8 hours ago
QR
Analyste - Gestion de Prix de Ventes et Analyse de Données
Quincaillerie Richelieu Ltée/Richelieu Hardware Ltd
Montreal, QC
- Full-time
Communiquer avec les directeurs des ventes, les gérants de produits, le service du trafic afin d’établir les prix de ventes, les marges et les bénéfices bruts ;
Added 8 hours ago
Customer Service Representative
Circle of Care, Sinai Health
Toronto, ON
The Customer Services Representative is responsible for providing excellence in customer service to all customers who call Circle of Care. The job incumbent will respond to all telephone…
Added 9 hours ago
R
Principal AI Engineer, Agentic Models and Data Platforms
RBC
Calgary, AB
- Full-time
Design and build backend services and APIs that expose data products, agent capabilities, and AI workflows as reliable, secure services.
Added 9 hours ago
OP
Inside Sales Agent – Bilingual
ORA Partenaires
Châteauguay, QC
- Full-time
We are looking for an experienced Inside Sales & Customer Service Agent with knowledge of the wheels and tools industry to join our dynamic team. This role involves handling inbound…
Added 10 hours ago
AA
Spécialiste de la chaîne d'approvisionnement et Qualité / Supply Chain Quality Specialist (SCQS)
Airbus Aircraft
Montreal, QC
- Full-time
…conjointement avec multiple équipes (ing., méthode, acheteur, agent chaîne d’approvisionnement) et certains collègues d'Airbus basée à…
Added 11 hours ago
Police Reporting Unit Agent
CityofOttawa
Ottawa, ON
Under the direction of the Supervisor, the Agent is responsible for providing professional and effective quality service to both members of the public and police personnel; answer and / or…
Added 11 hours ago
A
Agent d'approvisionnement (Commandes) - Supply Management Officer (Ordering)
Airbus
Montreal, QC · Mirabel, QC
- Full-time
Votre rôle en tant qu’agent de la Gestion de l'Approvisionnement sera de vous assurer de la livraison des pièces requises à temps et de bonne qualité à notre client qui est la ligne de…
Added 13 hours ago
W
Content Development Specialist
Wellington-Altus
Winnipeg, MB · Toronto, ON · AB · Calgary, AB
- Full-time
2+ years’ experience in a customer/client-service facing role.
Added 15 hours ago
IF
Agent(e) d'indemnisation
iA Financial Group
Quebec, QC
- Full-time
Vous êtes animé(e) par le service à la clientèle et souhaitez contribuer à la raison d’être d’une entreprise qui vise à ce que ses clients soient en confiance et sécurisés par rapport à…
Added 15 hours ago
IF
Agent(e) en assurance de dommages - Programme travail-études (AEC)
iA Financial Group
Toronto, ON · Montreal, QC · Quebec, QC · Vancouver, BC
- Full-time
Agent(e) en assurance de dommages – Programme travail-études (AEC)
Added 15 hours ago
IF
Agent(e) de soutien aux agences, suppléant(e) - Montréal et environs (Temporaire 12 mois)
iA Financial Group
Montreal, QC
- Full-time
Vous êtes animé(e) par le service à la clientèle et souhaitez contribuer à la raison d’être d’une entreprise qui vise à ce que ses clients soient en confiance et sécurisés par rapport à…
Added 15 hours ago
D
Member Reception Agent
Desjardins
Montreal, QC · Caisse Desjardins de LaSalle
- Full-time
…or she transmits general information on Desjardins Group's service offer to members and customers. More specifically, you will be required…
Added 17 hours ago
T
Agent(e) bilingue de soutien à la clientèle – Affaires numériques / Bilingual Digital Business Customer Support Agent
Teleperformance
Waterloo, ON · Quebec, QC · NB · NS · PE · MB · SK · NL · TPCA Waterloo
- Full-time
Rôle et profil : Expert(e) client(e) en opérations I Affiché sous : Agent(e) bilingue de soutien aux entreprises numériques Lieu : En présentiel – TPCA Waterloo / À distance hors Ontario…

Boldr

Team Captain, Technical Support

Toronto, ON, Canada

$50,400 to $63,000 CAD / year · Full-time

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Job details

Pay: $50,400 to $63,000 CAD / year
Job type: Full-time
Apply by: Nov 6, 2026
Posting language: English
Posted: Oct 7, 2026

Original job description

A LITTLE BIT ABOUT Boldr

Boldr is the first global B-Corp dedicated to delivering world-class Client experiences while creating access to dignified, meaningful work in communities around the world
We are a global team, united by our desire to connect diverse people with common values for boldr impact.

LET'S START WITH OUR VALUES

Meaningful connections start with AUTHENTICITY
We do our best work by being CURIOUS
We grow by remaining DYNAMIC
Our success combines AMBITIOUS VISION with OPERATIONAL EXCELLENCE
At the heart of great partnerships we'll always find EMPATHY

WHAT IS YOUR ROLE

As the Team Captain, Technical Support you are responsible for the day-to-day management of your team. You will serve as a point of escalation for issues outside the authority of an agent, as well as coordinate with clients from time to time.

You will ensure the smooth functioning of technical operations, monitor and evaluate staff progress, assist with training and recruitment, set goals, and ensure overall client satisfaction. You will work with Technical Support teams.

WHY DO WE WANT YOU

We are on the lookout for impact-driven, life-long learners who are passionate in helping Boldr grow and achieve our Purpose. We expect our team to become our ultimate partners in success by always giving their 110% in everything, sharing their talents and quirks, and championing our core values: Curious, Dynamic and Authentic.

WHAT WILL YOU DO

People Development

Identify growth and development opportunities for team members to enable career progression and self-development
Monitor and assess team members' performance, and provide timely feedback through regular coaching through the Employee Discussion Log and Quarterly Performance Appraisals
QA Audits to ensure performance is met
Helps in culture building particularly in embracing our Core Values and exemplifying what a Boldr leader should be
Holds a high bar to ensure teammates meet or exceed their KPIs, with an exceptional standard of quality

Team Management

Monitor attendance and people concerns of all team members, coordinating closely with the HR Team for disciplinary cases

Ensure that team members are properly trained and working consistently to meet client needs
Ensure that the team meets company and client-specific KPI targets through product/service training
Determining work requirements and developing work schedules for the team
Delegating tasks and achieving daily, weekly, and monthly goals
Monitor real time performance of teammates productivity
Own the regular review of performance dashboards, ensuring data accuracy, timely reporting, and actionable insights
Use performance metrics to drive accountability and celebrate team wins

Internal Coordination

Identifying risks and forming contingency plans as soon as possible
Analyzing existing operations and scheduling training sessions and meetings to discuss improvements
Keeping up-to-date with industry trends and developments
Updating work schedules and performing troubleshooting as required
Motivating staff and creating a space where they can ask questions and voice their concerns
Being transparent with the team about challenges, failures, and successes

External Communications

Be familiar with the client's key contacts, unique requirements, and operating processes
Demonstrate mastery on the company and client's offerings (i.e. its product and services)
Understand, investigate, and solve any complex client requests or complaints
Identify opportunities for continuous improvement and scaling growth
Writing progress reports and delivering presentations to the relevant stakeholders
Act as the point of escalation for complex or sensitive customer issues, ensuring timely and effective resolution
Coordinate crisis or incident response protocols with relevant teams

Requirements

WHAT WE'LL LIKE ABOUT YOU

YOU ARE...

Passionate about developing people and scaling teams
A natural coach who finds joy in helping others grow
Excited about learning and developing relationships with clients
Someone who thrives in high-accountability environments
Analytical and a problem solver
A confident decision-maker who leads by example and with integrity
Fluent and articulate with strong writing skills and clear presentation abilities - persuasive but empathetic
Able to multitask and prioritize
Adaptable to change and attentive to detail
Able to work well in a team environment
Able to reduce frustration on heated topics by being solutions-oriented
Able to handle conflict and pressure, to set priorities and abide by them, and to consistently maintain a positive client service image under difficult conditions
You are able to work on a hybrid set-up
You are able to adapt to schedule changes (Primary schedule follows US business hour, but schedule may change depending on operational needs)

YOU HAVE...

Bachelor's degree in computer science, engineering, or a related field
Familiarity with Intercom
Relevant Management certification may be required
Three years of supervisory experience in a related field
Experience with performance metrics and QA feedback loops
Excellent technical, diagnostic, and troubleshooting skills
Strong leadership and organizational abilities
Willingness to build professional relationships with staff and clients
Excellent communication, motivational, and interpersonal skills
Desire to teach new customers about the platform
Ability to answer product and technical questions
Comfort working independently, given time zone differences
Familiarity with APIs, email infrastructure, DNS, HTML, CSS, and javascript
Nice to have experience with JIRA or Zendesk
Nice to have previous experience in a B2B technical support role at a SaaS company
Nice to have experience with email, push, or SMS platforms

SALARY RANGE

Monthly 6,640.00 - 8,300.00 Canadian Dollars

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More about this job

Responsibilities

Lead the day-to-day work of a technical support team, including coaching and evaluating staff, managing schedules and performance metrics, and ensuring quality and client-specific targets are met. Serve as an escalation point for complex customer issues, coordinate with clients and internal teams, and identify operational improvements and incident response needs.

Requirements

Requires a bachelor's degree in computer science, engineering, or a related field, at least three years of supervisory experience, and strong technical troubleshooting, leadership, communication, and performance-management abilities. Candidates should be familiar with Intercom and APIs, email infrastructure, DNS, HTML, CSS, and JavaScript; experience with JIRA, Zendesk, SaaS support, or messaging platforms is a plus.

Skills

People Development
Team Leadership
Coaching
Performance Management
Quality Assurance
Technical Support
Troubleshooting
Client Communication
Conflict Resolution
Data Analysis
Scheduling
Incident Response
Intercom
API Familiarity
DNS
HTML, CSS, And JavaScript

Visa sponsorship

Not detected in the job text

Keywords

Technical Support
Team Management
People Development
Coaching
Performance Metrics
Quality Assurance
Employee Discussion Log
Quarterly Performance Appraisals
Intercom
APIs
Email Infrastructure
DNS
HTML
CSS
JavaScript
JIRA
Zendesk
SaaS
B2B
Email Platforms
Push Platforms
SMS Platforms
Client Escalations
Incident Response
Troubleshooting
KPI Targets
Performance Dashboards
Technical Support Operations

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