Find work in Canada.

335,475 jobs across our Canadian network. How we count

Jobs in Canada

25+ jobs

Email me new jobs Save this search

Added just now
BA
Lead Business Analyst
BC Assessment
Victoria, BC
- Full-time
BC Assessment is currently seeking a permanent Lead Business Analyst to join our Information and Technology Services (ITS) team in our Victoria office.
Added just now
Director, Total Rewards
Wawanesa Insurance
Calgary, AB · AB · Vancouver, BC · Winnipeg, MB · Moncton, NB · Dartmouth, NS · Kitchener, ON · Toronto, ON · Montreal, QC · Edmonton, AB (Hybrid), AB · North York - Toronto, ON (Hybr, ON
Working Business Language: English. This role is considered a head-office role and will be required to communicate with internal stakeholders across Canada where the primary business…
Added just now
H
Physiotherapist - Registered
HealthOne
Toronto, ON
- Contract
Added just now
E
Certified Activity Aide - Part Time - Kawartha Lakes
Extendicare
Kawartha Lakes, ON · LTC - Kawartha Lakes (Colborne St.)
- Part-time
…confidential information inappropriately; and Extendicare’s Code of Business Conduct and Standards of Employee Conduct policies are to be adhered to by the employee groups they apply to at…
Added 16 mins ago
Store Designer - Burnaby, BC
Specsavers
Burnaby, BC
…privately owned since day one. Today, we are a $7.8 billion global business with over 45,000 colleagues across more than 2,700 retail optical…
Added 16 mins ago
Account Executive, Auto
Google
Toronto, ON
8 years of industry experience in digital advertising, consultative sales, business development, or digital marketing, or 6 years of experience with an advanced degree.
Added 16 mins ago
Senior Forward Deployed Offensive Security Consultant, National Security, Mandiant
Google
Ottawa, ON
…domain. You will also articulate and present complex concepts to business stakeholders, executive leadership, and technical contributors and successfully lead complex engagements alongside…
Added 30 mins ago
AG
Renovation manager
Accencis Group
Richmond Hill, ON
- Full-time
Added 30 mins ago
M
Senior Cost Analyst
MegaFood
Delta, BC
- Full-time
Serve as a finance business partner to Operations; analyze purchase price, usage, yield, labor, overhead, mix, volume, and manufacturing variances, translate findings into action, and drive…
Added 30 mins ago
C
Security Technician - SASKATOON AREA
Convergint
Regina, SK
- Full-time
…calls, carrying out Customer Support Programs and small projects…
Added 30 mins ago
HF
Director of Finance & Administration
Hungry For Life International
Chilliwack, BC
- Full-time
Bachelor’s degree in Accounting, Finance, Business Administration, or a related field (required).
Added 30 mins ago
AH
Coordinator
Alberta Health Services
Wetaskiwin, AB
- Part-time
A minimum post-secondary diploma in Volunteer Resources/Human Resources Management, Business Administration or Management in Human and Social Services. An equivalent combination of…
Added 30 mins ago
AH
Director
Alberta Health Services
AB · Greater Edmonton Metropolitan Area
- Full-time
…Correctional Health. The Program Director will need to build strong business relationships with key stakeholders and leaders while demonstrating the ability to manage large-scale…
Added 30 mins ago
AH
CORe Lead - Recovery Alberta
Alberta Health Services
AB · Greater Edmonton Metropolitan Area
- Full-time
…systems principles, theories and concepts and of the healthcare business. Experience mentoring and supporting junior staff. A demonstrated clear pattern of professional and personal…
Added 30 mins ago
AH
Patient Care Manager
Alberta Health Services
AB · Greater Edmonton Metropolitan Area
- Full-time
…manage diverse scope of responsibilities. Results orientated. Business management…
Added 30 mins ago
B
Live-In Resident Manager
Boardwalk
AB · Edmonton, AB
- Full-time
Successful applicants must have a flexible schedule and be available to respond to all on-call needs outside of regular business hours
Added 30 mins ago
B
Design Team Project Administrator
Boardwalk
Calgary, AB
- Full-time
Diploma in Business Administration or a related field is considered an asset.
Added 30 mins ago
U
Senior Data & AI Consultant/Consulting Lead (Montreal, Canada)
Unit8
Montreal, QC
- Full-time
…client's leadership, understands what actually drives their business, and turns ambiguous problems into data & AI opportunities our engineers and data scientists can build. You are the…
Added 30 mins ago
ML
Industrial Engineering Specialist - Contract
Maple Leaf Foods Inc
Mississauga, ON
- $71,000 to $103,000 CAD / year
- Full-time
Product Development – Provide manufacturing insight (cost, capacity, capability) on product development / innovation opportunities for all business units
Added 46 mins ago
S
Paid Services Beauty Advisor - Part Time
sephora.com
St. John's, NL
- $18.5 to $23.15 CAD / hour
…individual, and any additional non-discriminatory, legitimate business factors relevant to the position and/or…
Added 46 mins ago
S
Beauty Advisor - Full Time
sephora.com
Red Deer, AB
- $17 to $20 CAD / hour
- Full-time
…individual, and any additional non-discriminatory, legitimate business factors relevant to the position and/or…
Added 46 mins ago
S
Seasonal Associate
sephora.com
Barrie, ON
- $19.2 to $22.6 CAD / hour
- Full-time
…supporting both store operations and onstage service during peak business moments. You’ll create a welcoming experience while maintaining a stocked, visually ready store. If you thrive in a…
Added 1 hour ago
CK
Human Resources Team Lead
Canadian Kraft Paper Industries Ltd
The Pas, MB
- Full-time
A degree in Business Administration or a related field of study or 3-5 years equivalent Human Resources Generalist experience and training.
Added 1 hour ago
AA
Intégrateur(trice) Commandes et Systèmes Propulsion / Propulsion Controls & System Integrator
Airbus Aircraft
Montreal, QC
- Full-time
Added 1 hour ago
SM
Manager, Finance, Performance & Analytics
Stevenson Memorial Hospital
Alliston, ON
- Full-time
Bachelor's degree in Finance, Accounting, Business Administration, Health Administration, or a related field.

Boldr

Team Captain, Technical Support

Toronto, ON, Canada

$50,400 to $63,000 CAD / year · Full-time

Apply About employer

Applications open in a new tab.

Job details

Pay: $50,400 to $63,000 CAD / year
Job type: Full-time
Apply by: Nov 6, 2026
Posting language: English
Posted: Oct 7, 2026

Original job description

A LITTLE BIT ABOUT Boldr

Boldr is the first global B-Corp dedicated to delivering world-class Client experiences while creating access to dignified, meaningful work in communities around the world
We are a global team, united by our desire to connect diverse people with common values for boldr impact.

LET'S START WITH OUR VALUES

Meaningful connections start with AUTHENTICITY
We do our best work by being CURIOUS
We grow by remaining DYNAMIC
Our success combines AMBITIOUS VISION with OPERATIONAL EXCELLENCE
At the heart of great partnerships we'll always find EMPATHY

WHAT IS YOUR ROLE

As the Team Captain, Technical Support you are responsible for the day-to-day management of your team. You will serve as a point of escalation for issues outside the authority of an agent, as well as coordinate with clients from time to time.

You will ensure the smooth functioning of technical operations, monitor and evaluate staff progress, assist with training and recruitment, set goals, and ensure overall client satisfaction. You will work with Technical Support teams.

WHY DO WE WANT YOU

We are on the lookout for impact-driven, life-long learners who are passionate in helping Boldr grow and achieve our Purpose. We expect our team to become our ultimate partners in success by always giving their 110% in everything, sharing their talents and quirks, and championing our core values: Curious, Dynamic and Authentic.

WHAT WILL YOU DO

People Development

Identify growth and development opportunities for team members to enable career progression and self-development
Monitor and assess team members' performance, and provide timely feedback through regular coaching through the Employee Discussion Log and Quarterly Performance Appraisals
QA Audits to ensure performance is met
Helps in culture building particularly in embracing our Core Values and exemplifying what a Boldr leader should be
Holds a high bar to ensure teammates meet or exceed their KPIs, with an exceptional standard of quality

Team Management

Monitor attendance and people concerns of all team members, coordinating closely with the HR Team for disciplinary cases

Ensure that team members are properly trained and working consistently to meet client needs
Ensure that the team meets company and client-specific KPI targets through product/service training
Determining work requirements and developing work schedules for the team
Delegating tasks and achieving daily, weekly, and monthly goals
Monitor real time performance of teammates productivity
Own the regular review of performance dashboards, ensuring data accuracy, timely reporting, and actionable insights
Use performance metrics to drive accountability and celebrate team wins

Internal Coordination

Identifying risks and forming contingency plans as soon as possible
Analyzing existing operations and scheduling training sessions and meetings to discuss improvements
Keeping up-to-date with industry trends and developments
Updating work schedules and performing troubleshooting as required
Motivating staff and creating a space where they can ask questions and voice their concerns
Being transparent with the team about challenges, failures, and successes

External Communications

Be familiar with the client's key contacts, unique requirements, and operating processes
Demonstrate mastery on the company and client's offerings (i.e. its product and services)
Understand, investigate, and solve any complex client requests or complaints
Identify opportunities for continuous improvement and scaling growth
Writing progress reports and delivering presentations to the relevant stakeholders
Act as the point of escalation for complex or sensitive customer issues, ensuring timely and effective resolution
Coordinate crisis or incident response protocols with relevant teams

Requirements

WHAT WE'LL LIKE ABOUT YOU

YOU ARE...

Passionate about developing people and scaling teams
A natural coach who finds joy in helping others grow
Excited about learning and developing relationships with clients
Someone who thrives in high-accountability environments
Analytical and a problem solver
A confident decision-maker who leads by example and with integrity
Fluent and articulate with strong writing skills and clear presentation abilities - persuasive but empathetic
Able to multitask and prioritize
Adaptable to change and attentive to detail
Able to work well in a team environment
Able to reduce frustration on heated topics by being solutions-oriented
Able to handle conflict and pressure, to set priorities and abide by them, and to consistently maintain a positive client service image under difficult conditions
You are able to work on a hybrid set-up
You are able to adapt to schedule changes (Primary schedule follows US business hour, but schedule may change depending on operational needs)

YOU HAVE...

Bachelor's degree in computer science, engineering, or a related field
Familiarity with Intercom
Relevant Management certification may be required
Three years of supervisory experience in a related field
Experience with performance metrics and QA feedback loops
Excellent technical, diagnostic, and troubleshooting skills
Strong leadership and organizational abilities
Willingness to build professional relationships with staff and clients
Excellent communication, motivational, and interpersonal skills
Desire to teach new customers about the platform
Ability to answer product and technical questions
Comfort working independently, given time zone differences
Familiarity with APIs, email infrastructure, DNS, HTML, CSS, and javascript
Nice to have experience with JIRA or Zendesk
Nice to have previous experience in a B2B technical support role at a SaaS company
Nice to have experience with email, push, or SMS platforms

SALARY RANGE

Monthly 6,640.00 - 8,300.00 Canadian Dollars

Apply About employer

More about this job

Responsibilities

Lead the day-to-day work of a technical support team, including coaching and evaluating staff, managing schedules and performance metrics, and ensuring quality and client-specific targets are met. Serve as an escalation point for complex customer issues, coordinate with clients and internal teams, and identify operational improvements and incident response needs.

Requirements

Requires a bachelor's degree in computer science, engineering, or a related field, at least three years of supervisory experience, and strong technical troubleshooting, leadership, communication, and performance-management abilities. Candidates should be familiar with Intercom and APIs, email infrastructure, DNS, HTML, CSS, and JavaScript; experience with JIRA, Zendesk, SaaS support, or messaging platforms is a plus.

Skills

People Development
Team Leadership
Coaching
Performance Management
Quality Assurance
Technical Support
Troubleshooting
Client Communication
Conflict Resolution
Data Analysis
Scheduling
Incident Response
Intercom
API Familiarity
DNS
HTML, CSS, And JavaScript

Visa sponsorship

Not detected in the job text

Keywords

Technical Support
Team Management
People Development
Coaching
Performance Metrics
Quality Assurance
Employee Discussion Log
Quarterly Performance Appraisals
Intercom
APIs
Email Infrastructure
DNS
HTML
CSS
JavaScript
JIRA
Zendesk
SaaS
B2B
Email Platforms
Push Platforms
SMS Platforms
Client Escalations
Incident Response
Troubleshooting
KPI Targets
Performance Dashboards
Technical Support Operations

Report this job