Find work in Canada.

340,765 jobs across our Canadian network. How we count

Jobs in Canada

25+ jobs

Email me new jobs Save this search

Added 1 min ago
TC
Adobe Site Reliability Engineer
Tata Consultancy Services
Toronto, ON
- $100,000 to $130,000 CAD / year
- Full-time
TCS is an IT services, consulting, and business solutions organization that has been partnering with many of the world’s largest businesses in their transformation journeys for over 55…
Added 1 min ago
CC
Material Handler (3:30 pm to 12:00 midnight)
Curtiss-Wright Corporation
Ottawa, ON
- Full-time
…experience, the scope of the specific position, as well as market and business considerations will be evaluated when extending an…
Added 1 min ago
HA
Engineer In Training
Hazen and Sawyer
Calgary, AB
- Full-time
Founded in 1951 by the son of Allen Hazen (developer of the Hazen-Williams equation), Hazen is an employee-owned company with a singular focus on "all things water."
Added 1 min ago
HS
Senior Software Engineer, Dentrix Ascend
Henry Schein One UK
Surrey, BC
- Full-time
Translate product and business requirements into practical, maintainable technical solutions
Added 1 min ago
TT
Oracle AI Architect
Tech Talent International
Brampton, ON
- Contract
Utilize Oracle Fusion AI Agent Studio to build and deploy AI-powered business solutions.
Added 1 min ago
NS
Senior Account Manager-Loyalty & Incentives
NLI Solutions
Toronto, ON · Greater Toronto Area, Canada
- Full-time
NLI Solutions is a leading Canadian distributor specializing in the loyalty, incentive, employee rewards and recognition channels. For more than 23 years, we have worked with leading brands…
Added 1 min ago
M
Bilingual Sr. Training Specialist
MCAP
Toronto, ON
- Full-time
This position is responsible for planning, organizing, designing and delivering various employee training solutions designed to support the business objectives
Added 1 min ago
O
Senior Business Analyst
OSBIE
Guelph, ON
- Full-time
Reporting to the Head of IT and Security, the Senior Business Analyst helps OSBIE improve how it serves members and internal teams by translating business needs into effective technology,…
Added 1 min ago
RS
Bilingual Customer Service Representative
RONCO Safety (PPE Manufacturing)
Toronto, ON · Greater Toronto Area, Canada
- Full-time
RONCO is a proudly Canadian manufacturer of Personal Protective Equipment (PPE), providing occupational safety solutions that combine quality, reliability and comfort to the food,…
Added 1 min ago
D
Data Product Engineer
DataPattern
Toronto, ON
- Contract
Build and integrate data solutions using AWS Aurora PostgreSQL, S3, Glue, Athena, Iceberg, Lambda, and orchestration tools.
Added 2 mins ago
M
Accounting Technician, Tax
MNP
Brandon, MB
- Full-time
MNP is proudly Canadian. Providing business strategies and solutions, we are a leading national accounting, tax and business advisory firm in Canada. Entrepreneurial to our core, our…
Added 2 mins ago
I
Technicien(ne) du soutien informatique (sur site/bilingue)/IT Support Technician (On-site/Bilingual)
IQVIA
Laval, QC
- Full-time
Proposer des solutions créatives et efficaces, ainsi que des procédures et ressources permettant d’améliorer l’efficacité, la productivité et la satisfaction des utilisateurs.
Added 2 mins ago
TF
Human Resources Business Partner
TForce Freight
Calgary, AB
- Full-time
TFI International HR Business Partners manage large, complex portfolios across Western Canada. Our divisions operate under federal and provincial jurisdictions and include unionized and…
Added 2 mins ago
FI
Staff Supply Chain Simulation Scientist
Fulfillment IQ
Remote, Canada
- Full-time
- Remote
Workbench is FIQ's warehouse-design platform: it lets a solutions engineer draw a warehouse the way an architect draws a building. You will design, build and own Workbench’s warehouse…
Added 2 mins ago
FI
Senior Simulation Scientist
Fulfillment IQ
Remote, Canada
- Full-time
- Remote
Workbench is FIQ's warehouse-design platform: it lets a solutions engineer draw a warehouse the way an architect draws a building. You will design, build and own Workbench’s warehouse…
Added 2 mins ago
I
QA Automation Engineer - ETL/Database
INFOYA
Toronto, ON
- $100,000 to $115,000 CAD / year
- Full-time
cloud-based data platforms, complex data architectures, and business
Added 2 mins ago
RC
Senior Manager, Human Resources - North America Commercial Teams (18-month Contract Role)
Revlon Corporate
Mississauga, ON
- $130,000 to $140,000 CAD / year
We are seeking a dynamic, strategic, and execution-focused HR Business Partner to support the Canada & US Sales/Commercial organization while partnering closely with leaders across the…
Added 2 mins ago
Client Relationship Manager
The Canada Life Assurance Company
Vancouver, BC
Client-focused with strong business acumen and the ability to identify solutions aligned to client needs.
Added 2 mins ago
VP, Senior Auditor - P&C Insurance Actuarial and Risk Management
Swiss Re
Toronto, ON
…reserving, underwriting, risk management, governance, and strategic business initiatives. This role offers an opportunity to leverage your actuarial expertise to provide credible,…
Added 2 mins ago
Lead Client Partner, Financial Services
Pinterest
Toronto, ON
You will serve as a strategic advisor to clients navigating complex business priorities, evolving media strategies, and multiple measurement sources of truth. You will move quickly to…
Added 3 mins ago
OS
Sales director (except retail and wholesale)
ORCA Solutions Limited
Courtenay, BC · Campbell River, BC
- From $125,000 CAD / year
- Full-time
Lead sales team in building relationships with business clients and manage negotiations of sales contracts
Added 19 mins ago
SH
Part-Time Infusion Nurse (Grand Prairie, on-site)
Sentrex Health Solutions
Grande Prairie, AB
- Part-time
Department: Clinic Solutions, PerCuro Infusion Network
Added 19 mins ago
OH
Practice Assistant, Privacy
Osler, Hoskin & Harcourt LLP
Toronto, ON
- Full-time
Osler, Hoskin & Harcourt LLP is one of Canada’s leading business law firms. Advising many of Canada’s corporate leaders, as well as U.S. and international parties with extensive interest in…
Added 19 mins ago
R(
Store Manager - Smart Centres Oakville
Reitmans (Canada) Ltée/Ltd
Oakville, ON
- Full-time
Problem-Solving & Adaptability: Act quickly in a dynamic environment by proposing creative, tailored solutions. Turn challenges into opportunities and contribute to continuous improvement.
Added 19 mins ago
R(
Store Manager - Complexe Pointe-Claire
Reitmans (Canada) Ltée/Ltd
Pointe-Claire, QC
- Full-time
Problem-Solving & Adaptability: Act quickly in a dynamic environment by proposing creative, tailored solutions. Turn challenges into opportunities and contribute to continuous improvement.

Boldr

Team Captain, Technical Support

Toronto, ON, Canada

$50,400 to $63,000 CAD / year · Full-time

Apply About employer

Applications open in a new tab.

Job details

Pay: $50,400 to $63,000 CAD / year
Job type: Full-time
Apply by: Nov 6, 2026
Posting language: English
Posted: Oct 7, 2026

Original job description

A LITTLE BIT ABOUT Boldr

Boldr is the first global B-Corp dedicated to delivering world-class Client experiences while creating access to dignified, meaningful work in communities around the world
We are a global team, united by our desire to connect diverse people with common values for boldr impact.

LET'S START WITH OUR VALUES

Meaningful connections start with AUTHENTICITY
We do our best work by being CURIOUS
We grow by remaining DYNAMIC
Our success combines AMBITIOUS VISION with OPERATIONAL EXCELLENCE
At the heart of great partnerships we'll always find EMPATHY

WHAT IS YOUR ROLE

As the Team Captain, Technical Support you are responsible for the day-to-day management of your team. You will serve as a point of escalation for issues outside the authority of an agent, as well as coordinate with clients from time to time.

You will ensure the smooth functioning of technical operations, monitor and evaluate staff progress, assist with training and recruitment, set goals, and ensure overall client satisfaction. You will work with Technical Support teams.

WHY DO WE WANT YOU

We are on the lookout for impact-driven, life-long learners who are passionate in helping Boldr grow and achieve our Purpose. We expect our team to become our ultimate partners in success by always giving their 110% in everything, sharing their talents and quirks, and championing our core values: Curious, Dynamic and Authentic.

WHAT WILL YOU DO

People Development

Identify growth and development opportunities for team members to enable career progression and self-development
Monitor and assess team members' performance, and provide timely feedback through regular coaching through the Employee Discussion Log and Quarterly Performance Appraisals
QA Audits to ensure performance is met
Helps in culture building particularly in embracing our Core Values and exemplifying what a Boldr leader should be
Holds a high bar to ensure teammates meet or exceed their KPIs, with an exceptional standard of quality

Team Management

Monitor attendance and people concerns of all team members, coordinating closely with the HR Team for disciplinary cases

Ensure that team members are properly trained and working consistently to meet client needs
Ensure that the team meets company and client-specific KPI targets through product/service training
Determining work requirements and developing work schedules for the team
Delegating tasks and achieving daily, weekly, and monthly goals
Monitor real time performance of teammates productivity
Own the regular review of performance dashboards, ensuring data accuracy, timely reporting, and actionable insights
Use performance metrics to drive accountability and celebrate team wins

Internal Coordination

Identifying risks and forming contingency plans as soon as possible
Analyzing existing operations and scheduling training sessions and meetings to discuss improvements
Keeping up-to-date with industry trends and developments
Updating work schedules and performing troubleshooting as required
Motivating staff and creating a space where they can ask questions and voice their concerns
Being transparent with the team about challenges, failures, and successes

External Communications

Be familiar with the client's key contacts, unique requirements, and operating processes
Demonstrate mastery on the company and client's offerings (i.e. its product and services)
Understand, investigate, and solve any complex client requests or complaints
Identify opportunities for continuous improvement and scaling growth
Writing progress reports and delivering presentations to the relevant stakeholders
Act as the point of escalation for complex or sensitive customer issues, ensuring timely and effective resolution
Coordinate crisis or incident response protocols with relevant teams

Requirements

WHAT WE'LL LIKE ABOUT YOU

YOU ARE...

Passionate about developing people and scaling teams
A natural coach who finds joy in helping others grow
Excited about learning and developing relationships with clients
Someone who thrives in high-accountability environments
Analytical and a problem solver
A confident decision-maker who leads by example and with integrity
Fluent and articulate with strong writing skills and clear presentation abilities - persuasive but empathetic
Able to multitask and prioritize
Adaptable to change and attentive to detail
Able to work well in a team environment
Able to reduce frustration on heated topics by being solutions-oriented
Able to handle conflict and pressure, to set priorities and abide by them, and to consistently maintain a positive client service image under difficult conditions
You are able to work on a hybrid set-up
You are able to adapt to schedule changes (Primary schedule follows US business hour, but schedule may change depending on operational needs)

YOU HAVE...

Bachelor's degree in computer science, engineering, or a related field
Familiarity with Intercom
Relevant Management certification may be required
Three years of supervisory experience in a related field
Experience with performance metrics and QA feedback loops
Excellent technical, diagnostic, and troubleshooting skills
Strong leadership and organizational abilities
Willingness to build professional relationships with staff and clients
Excellent communication, motivational, and interpersonal skills
Desire to teach new customers about the platform
Ability to answer product and technical questions
Comfort working independently, given time zone differences
Familiarity with APIs, email infrastructure, DNS, HTML, CSS, and javascript
Nice to have experience with JIRA or Zendesk
Nice to have previous experience in a B2B technical support role at a SaaS company
Nice to have experience with email, push, or SMS platforms

SALARY RANGE

Monthly 6,640.00 - 8,300.00 Canadian Dollars

Apply About employer

More about this job

Responsibilities

Lead the day-to-day work of a technical support team, including coaching and evaluating staff, managing schedules and performance metrics, and ensuring quality and client-specific targets are met. Serve as an escalation point for complex customer issues, coordinate with clients and internal teams, and identify operational improvements and incident response needs.

Requirements

Requires a bachelor's degree in computer science, engineering, or a related field, at least three years of supervisory experience, and strong technical troubleshooting, leadership, communication, and performance-management abilities. Candidates should be familiar with Intercom and APIs, email infrastructure, DNS, HTML, CSS, and JavaScript; experience with JIRA, Zendesk, SaaS support, or messaging platforms is a plus.

Skills

People Development
Team Leadership
Coaching
Performance Management
Quality Assurance
Technical Support
Troubleshooting
Client Communication
Conflict Resolution
Data Analysis
Scheduling
Incident Response
Intercom
API Familiarity
DNS
HTML, CSS, And JavaScript

Visa sponsorship

Not detected in the job text

Keywords

Technical Support
Team Management
People Development
Coaching
Performance Metrics
Quality Assurance
Employee Discussion Log
Quarterly Performance Appraisals
Intercom
APIs
Email Infrastructure
DNS
HTML
CSS
JavaScript
JIRA
Zendesk
SaaS
B2B
Email Platforms
Push Platforms
SMS Platforms
Client Escalations
Incident Response
Troubleshooting
KPI Targets
Performance Dashboards
Technical Support Operations

Report this job