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Added 7 mins ago
WC
accounting assistant
WFCU Credit Union
Windsor, ON
- $42,000 to $53,000 CAD / year
- Full-time
- On-site
Added 12 mins ago
SM
RQ11531 – Scrum Master – Intermediate
S M Software Solutions Inc
Toronto, ON
- Internship
Experience in DevOps Environments: Previous experience as a Scrum Master and Business Analyst within a DevOps setting, bridging the gap between development and operations teams.
Added 22 mins ago
SC
Cook
Spicey Chef Restaurant
Charlottetown, PE
- Full-time
Oversee kitchen operations and ensure cleanliness and organization.
Added 29 mins ago
GI
Human Resources Business Partner (HRBP)
Green Infrastructure Partners
Markham, ON · Headquarters, Markham, ON
- Full-time
HR OPERATIONS, COLLABORATION & PROJECT DELIVERY
Added 29 mins ago
IG
Maintenance Technician FSM
Inland Group of Companies
Calgary, AB · ITC Calgary
- Full-time
Ensure that all required minor repairs are completed when necessary and all major repairs get reported to Facility Supervisor and Operations Manager;
Added 29 mins ago
IG
HR Operations Specialist
Inland Group of Companies
Halifax, NS · ITC- Halifax
- Full-time
The HR Operations Specialist is responsible for providing human resources consultation and support to assigned business units, partnering closely with operational leaders to align people…
Added 29 mins ago
PH
HIV Primary Care Registered Nurse, John Ruedy Clinic
Providence Healthcare
Vancouver, BC
- Other
…area and work site may be subject to change consistent with operations requirements and applicable provisions of the Collective Agreement and statutes. **Testing may be required. ***A…
Added 39 mins ago
PH
Biomedical Engineering Technologist P1
Providence Health Care
Langley (District), BC · Langley, BC
- Full-time
…area and work site may be subject to change consistent with operations requirements and applicable provisions of the Collective Agreement and statutes. **Testing may be required. ***A…
Added 40 mins ago
C
Environmental Health and Safety Manager (EHS Manager)
Celgard
Port Colborne, ON · ABSCA – Port Colborne Plant
- Full-time
Added 40 mins ago
C
Procurement Specialist
Celgard
Port Colborne, ON · ABSCA – Port Colborne Plant
- Full-time
Added 40 mins ago
C
Accounting Specialist
Celgard
Port Colborne, ON · ABSCA – Port Colborne Plant
- Full-time
Manage end-to-end accounts payable activities for the company and its subsidiary, supporting both plant construction and ongoing manufacturing operations.
Added 40 mins ago
B
Senior Generalist, Corporate HR & Total Rewards
B2GOLD
Vancouver, BC
- $120,000 to $145,000 CAD / year
HR Operations, Workforce Planning and Employee Lifecycle (Corporate office)
Added 59 mins ago
S
Asset Protection Partner
sephora.com
Toronto, ON
- $25 to $30 CAD / hour
- Full-time
Added 59 mins ago
S
Beauty Advisor - Part Time
sephora.com
Ottawa, ON
- $19.2 to $22.6 CAD / hour
Be available during peak retail operations (nights, weekends and holidays)
Added 59 mins ago
S
Seasonal Associate
sephora.com
Edmonton, AB
- $17 to $20 CAD / hour
- Full-time
As a Seasonal Associate, you’ll be responsible for providing an outstanding client experience by supporting both store operations and onstage service during peak business moments. You’ll…
Added 59 mins ago
E
Security Specialist
Ericsson
Ottawa, ON
- Full-time
We are looking for an experienced Security Specialist to join a hands-on security operations team supporting customer production environments. You will help verify secure configurations,…
Added 59 mins ago
E
Professionnel des services
Ericsson
Montreal, QC
- Full-time
Expérience en services de support et opérations
Added 1 hour ago
U
Warehouse Associate/SorterPM
UPS
Concord, ON
- Internship
Added 1 hour ago
W
Heavy Duty Technician - Fort McMurray Rotation
Wajax
Fort McMurray, AB
- Full-time
Where required tests, measures, and verifies electrical component operations, including energized components and electrical fields; conducts building transfer tests to confirm correct…
Added 1 hour ago
E
Professionnel des services
Ericsson
Montreal, QC
- Full-time
Expérience en services de support et opérations
Added 1 hour ago
VH
Medical Office Assistant
Verismo Health
Kingston, ON
- Full-time
…patient-centered services, innovative technology, and strong clinical operations. The organization operates one of the largest and highest-rated networks of primary care and walk-in clinics…
Added 1 hour ago
TU
Finance Manager
The University of British Columbia
Vancouver, BC
- $8,087.08 to $12,117.08 CAD / month
- Full-time
VPFO, HR Finance | Office of the Comptroller | VP Finance and Operations
Added 1 hour ago
CG
Manager, Talent Development
Compass Group Canada
Mississauga, ON
- Full-time
Experience supporting multi-site or field-based operations preferred.
Added 1 hour ago
E
Administrative Assistant (Entry Level)
evertz.io
Burlington, ON
- Internship
…of our business model, playing a key role in both internal operations and client-facing excellence. In this position, you will work closely with various internal teams to generate new ideas…
Added 1 hour ago
7
Manager, IT
7shifts
Saskatoon, SK
- $112,000 to $169,000 CAD / year
- Full-time
Lead the day-to-day operations of the IT department while staying hands-on with employee support through Jira, troubleshooting issues and improving how we respond to and resolve requests

Boldr

Team Captain, Technical Support

Toronto, ON, Canada

$50,400 to $63,000 CAD / year · Full-time

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Job details

Pay: $50,400 to $63,000 CAD / year
Job type: Full-time
Apply by: Nov 6, 2026
Posting language: English
Posted: Oct 7, 2026

Original job description

A LITTLE BIT ABOUT Boldr

Boldr is the first global B-Corp dedicated to delivering world-class Client experiences while creating access to dignified, meaningful work in communities around the world
We are a global team, united by our desire to connect diverse people with common values for boldr impact.

LET'S START WITH OUR VALUES

Meaningful connections start with AUTHENTICITY
We do our best work by being CURIOUS
We grow by remaining DYNAMIC
Our success combines AMBITIOUS VISION with OPERATIONAL EXCELLENCE
At the heart of great partnerships we'll always find EMPATHY

WHAT IS YOUR ROLE

As the Team Captain, Technical Support you are responsible for the day-to-day management of your team. You will serve as a point of escalation for issues outside the authority of an agent, as well as coordinate with clients from time to time.

You will ensure the smooth functioning of technical operations, monitor and evaluate staff progress, assist with training and recruitment, set goals, and ensure overall client satisfaction. You will work with Technical Support teams.

WHY DO WE WANT YOU

We are on the lookout for impact-driven, life-long learners who are passionate in helping Boldr grow and achieve our Purpose. We expect our team to become our ultimate partners in success by always giving their 110% in everything, sharing their talents and quirks, and championing our core values: Curious, Dynamic and Authentic.

WHAT WILL YOU DO

People Development

Identify growth and development opportunities for team members to enable career progression and self-development
Monitor and assess team members' performance, and provide timely feedback through regular coaching through the Employee Discussion Log and Quarterly Performance Appraisals
QA Audits to ensure performance is met
Helps in culture building particularly in embracing our Core Values and exemplifying what a Boldr leader should be
Holds a high bar to ensure teammates meet or exceed their KPIs, with an exceptional standard of quality

Team Management

Monitor attendance and people concerns of all team members, coordinating closely with the HR Team for disciplinary cases

Ensure that team members are properly trained and working consistently to meet client needs
Ensure that the team meets company and client-specific KPI targets through product/service training
Determining work requirements and developing work schedules for the team
Delegating tasks and achieving daily, weekly, and monthly goals
Monitor real time performance of teammates productivity
Own the regular review of performance dashboards, ensuring data accuracy, timely reporting, and actionable insights
Use performance metrics to drive accountability and celebrate team wins

Internal Coordination

Identifying risks and forming contingency plans as soon as possible
Analyzing existing operations and scheduling training sessions and meetings to discuss improvements
Keeping up-to-date with industry trends and developments
Updating work schedules and performing troubleshooting as required
Motivating staff and creating a space where they can ask questions and voice their concerns
Being transparent with the team about challenges, failures, and successes

External Communications

Be familiar with the client's key contacts, unique requirements, and operating processes
Demonstrate mastery on the company and client's offerings (i.e. its product and services)
Understand, investigate, and solve any complex client requests or complaints
Identify opportunities for continuous improvement and scaling growth
Writing progress reports and delivering presentations to the relevant stakeholders
Act as the point of escalation for complex or sensitive customer issues, ensuring timely and effective resolution
Coordinate crisis or incident response protocols with relevant teams

Requirements

WHAT WE'LL LIKE ABOUT YOU

YOU ARE...

Passionate about developing people and scaling teams
A natural coach who finds joy in helping others grow
Excited about learning and developing relationships with clients
Someone who thrives in high-accountability environments
Analytical and a problem solver
A confident decision-maker who leads by example and with integrity
Fluent and articulate with strong writing skills and clear presentation abilities - persuasive but empathetic
Able to multitask and prioritize
Adaptable to change and attentive to detail
Able to work well in a team environment
Able to reduce frustration on heated topics by being solutions-oriented
Able to handle conflict and pressure, to set priorities and abide by them, and to consistently maintain a positive client service image under difficult conditions
You are able to work on a hybrid set-up
You are able to adapt to schedule changes (Primary schedule follows US business hour, but schedule may change depending on operational needs)

YOU HAVE...

Bachelor's degree in computer science, engineering, or a related field
Familiarity with Intercom
Relevant Management certification may be required
Three years of supervisory experience in a related field
Experience with performance metrics and QA feedback loops
Excellent technical, diagnostic, and troubleshooting skills
Strong leadership and organizational abilities
Willingness to build professional relationships with staff and clients
Excellent communication, motivational, and interpersonal skills
Desire to teach new customers about the platform
Ability to answer product and technical questions
Comfort working independently, given time zone differences
Familiarity with APIs, email infrastructure, DNS, HTML, CSS, and javascript
Nice to have experience with JIRA or Zendesk
Nice to have previous experience in a B2B technical support role at a SaaS company
Nice to have experience with email, push, or SMS platforms

SALARY RANGE

Monthly 6,640.00 - 8,300.00 Canadian Dollars

Apply About employer

More about this job

Responsibilities

Lead the day-to-day work of a technical support team, including coaching and evaluating staff, managing schedules and performance metrics, and ensuring quality and client-specific targets are met. Serve as an escalation point for complex customer issues, coordinate with clients and internal teams, and identify operational improvements and incident response needs.

Requirements

Requires a bachelor's degree in computer science, engineering, or a related field, at least three years of supervisory experience, and strong technical troubleshooting, leadership, communication, and performance-management abilities. Candidates should be familiar with Intercom and APIs, email infrastructure, DNS, HTML, CSS, and JavaScript; experience with JIRA, Zendesk, SaaS support, or messaging platforms is a plus.

Skills

People Development
Team Leadership
Coaching
Performance Management
Quality Assurance
Technical Support
Troubleshooting
Client Communication
Conflict Resolution
Data Analysis
Scheduling
Incident Response
Intercom
API Familiarity
DNS
HTML, CSS, And JavaScript

Visa sponsorship

Not detected in the job text

Keywords

Technical Support
Team Management
People Development
Coaching
Performance Metrics
Quality Assurance
Employee Discussion Log
Quarterly Performance Appraisals
Intercom
APIs
Email Infrastructure
DNS
HTML
CSS
JavaScript
JIRA
Zendesk
SaaS
B2B
Email Platforms
Push Platforms
SMS Platforms
Client Escalations
Incident Response
Troubleshooting
KPI Targets
Performance Dashboards
Technical Support Operations

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