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Added 3 hours ago
TC
Waterfall Analyst, Waterfall Ancillary Services
The Citco Group Limited
Toronto, ON
- $68,000 to $86,000 CAD / year
- Full-time
Citco is a global leader in fund services, corporate governance and related asset services with staff across 50 office locations worldwide. With more than $1.8 trillion in assets under…
Added 3 hours ago
MN
EHS Specialist
Minth North America, Inc.
Windsor, ON
- $70,000 to $80,000 USD / year
- Full-time
Provide staff education and training on EHS matters to ensure compliance.
Added 4 hours ago
DC
Coordinator, East D-Camps (13-Month Contract)
Diabetes Canada
NB · New Brunswick, Canada
- Contract
…programs, purchasing, contributing to the hiring of all seasonal staff, and facilitating inter-departmental cooperation to ensure a successful D-Camps program…
Added 4 hours ago
IB
Senior Business Analyst, Salesforce
IVEY BUSINESS SCHOOL FOUNDATION
London, ON
- $85,309 to $106,636 CAD / year
- Full-time
- Contract
…are at the forefront of ensuring that students, faculty, and staff have access to the best technologies and services. They create and maintain advanced educational platforms, enabling…
Added 5 hours ago
AH
CORe Lead - Recovery Alberta
Alberta Health Services
AB · Greater Edmonton Metropolitan Area
- Full-time
…integrated over 1300 independent systems across Alberta into one platform that enhances patient quality care. There is flexibility as to the location of this position within the Province of…
Added 6 hours ago
Q
Sr Staff/Principal DevOps Engineer, Machine Learning Infrastructure and Performance
Qualcomm
Markham, ON
- Full-time
Today, more intelligence is moving to end devices, and mobile is becoming the pervasive AI platform. Building on the smartphone foundation and the scale of mobile, Qualcomm envisions making…
Added 7 hours ago
7D
Experienced Dental Assistant
7 Days Dental
Unionville, ON
- $24 to $26 CAD / hour
- Full-time
- On-site
…very high by our patients on Google or any other social media platform. We are a team who is passionate about helping our patients achieve good oral health. Our team based approach allows…
Added 7 hours ago
Client Service Associate, Wealth Management - St. Catharines
The Canada Life Assurance Company
St. Catharines, ON
Provide absenteeism coverage for other support staff, as directed from time to time.
Added 10 hours ago
I
Client Onboarding Specialist
iQmetrix
Winnipeg, MB
- Full-time
…retail. Interconnected Commerce is an AI-native telecom commerce platform that acts as a system of intelligence. It replaces fragmented legacy stacks with a modern, modular operating layer,…
Added 11 hours ago
OC
Finance Team Lead - Schools
Ottawa Catholic School Board
Ottawa, ON
- $95,098 to $103,153 CAD / year
- Full-time
- On-site
Supervises and Coordinates staff while conducting school compliance reviews
Added 11 hours ago
I
Client Onboarding Specialist
iQmetrix
Toronto, ON
- Full-time
…retail. Interconnected Commerce is an AI-native telecom commerce platform that acts as a system of intelligence. It replaces fragmented legacy stacks with a modern, modular operating layer,…
Added 11 hours ago
IH
Administrative Assistant
Interior Health Authority
Kelowna, BC
- Full-time
…Director for the department or program and other management staff as required. The Administrative Assistant serves as a vital linkage and communication source to keep the department or…
Added 11 hours ago
R
Branch Manager- EN
RBC
Levis, QC
- Full-time
…usage. As a team leader, you support the ongoing development of staff through consistent routines to ensure a high level of employee capability and…
Added 11 hours ago
GMR The Observatory Restaurant - Host/Hostess
Northland Properties
Vancouver, BC
Communicate effectively with kitchen and service staff to ensure timely, accurate order flow
Added 11 hours ago
G
Junior Systems Administrator
GraceMed
Oakville, ON
- $50,000 to $60,000 CAD / year
- Full-time
Monitor, manage, and respond to alerts from the EDR platform: investigate and remediate endpoint security incidents and escalate as required.
Added 11 hours ago
B
Team Captain, Technical Support
Boldr
Remote, Canada
- Full-time
- Remote
You will ensure the smooth functioning of technical operations, monitor and evaluate staff progress, assist with training and recruitment, set goals, and ensure overall client satisfaction.…
Added 12 hours ago
BS
Technical Lead (Full-Stack Engineering & AI)
Brainhunter Systems Ltd
ON · Ontario, Canada
- Contract
✔ Proven experience as a Technical Lead, Staff Engineer, or Senior Full-Stack Developer
Added 12 hours ago
B
Team Captain, Technical Support
Boldr
Toronto, ON
- $50,400 to $63,000 CAD / year
- Full-time
You will ensure the smooth functioning of technical operations, monitor and evaluate staff progress, assist with training and recruitment, set goals, and ensure overall client satisfaction.…
Added 12 hours ago
C
Product Manager / Owner - PVR
CGI
Calgary, AB
- Full-time
…team of developers, business analysts, and application support staff. A strong focus on sales, marketing, and strategy is an integral component for the Product…
Added 12 hours ago
I
Client Onboarding Specialist
iQmetrix
Vancouver, BC
- Full-time
…retail. Interconnected Commerce is an AI-native telecom commerce platform that acts as a system of intelligence. It replaces fragmented legacy stacks with a modern, modular operating layer,…
Added 12 hours ago
Programmer Analyst II
City of Regina
Regina, SK
The Programmer Analyst ll focuses on the maintenance and support of the City’s geographic information systems (GIS) platform, as well as the administration and support of computer-aided…
Added 12 hours ago
Programmer Analyst II
City of Regina
Regina, SK
The Programmer Analyst ll focuses on the maintenance and support of the City’s geographic information systems (GIS) platform, as well as the administration and support of computer-aided…
Added 12 hours ago
CD
Teacher in Special Education at the Primary and Secondary Levels
Centre de services scolaire Marguerite-Bourgeoys
Saint-Laurent, QC
- $54,119 to $105,432 CAD / year
- Full-time
- Contract
- On-site
…management;Engage in exchanges, follow-ups, and communications with other staff members, school management, and parents, etc. (intervention plan, student follow-up, etc.);Supervise student…
Added 13 hours ago
TC
Marketing Campaigns Co-op
Trulioo Co-op & Internship
Remote, Canada
- Internship
- Remote
Picture yourself at the forefront of innovation, contributing to our award-winning platform that enables organizations worldwide to quickly onboard customers, optimize costs and combat…
Added 13 hours ago
CC
Retail Shift Leader
Canna Cabana
Calgary, AB · Canyon Meadows, Calgary, AB
- Part-time
Greet and assist customers in a way that models exemplary conduct to other staff

Boldr

Team Captain, Technical Support

Toronto, ON, Canada

$50,400 to $63,000 CAD / year · Full-time

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Job details

Pay: $50,400 to $63,000 CAD / year
Job type: Full-time
Apply by: Nov 6, 2026
Posting language: English
Posted: Oct 7, 2026

Original job description

A LITTLE BIT ABOUT Boldr

Boldr is the first global B-Corp dedicated to delivering world-class Client experiences while creating access to dignified, meaningful work in communities around the world
We are a global team, united by our desire to connect diverse people with common values for boldr impact.

LET'S START WITH OUR VALUES

Meaningful connections start with AUTHENTICITY
We do our best work by being CURIOUS
We grow by remaining DYNAMIC
Our success combines AMBITIOUS VISION with OPERATIONAL EXCELLENCE
At the heart of great partnerships we'll always find EMPATHY

WHAT IS YOUR ROLE

As the Team Captain, Technical Support you are responsible for the day-to-day management of your team. You will serve as a point of escalation for issues outside the authority of an agent, as well as coordinate with clients from time to time.

You will ensure the smooth functioning of technical operations, monitor and evaluate staff progress, assist with training and recruitment, set goals, and ensure overall client satisfaction. You will work with Technical Support teams.

WHY DO WE WANT YOU

We are on the lookout for impact-driven, life-long learners who are passionate in helping Boldr grow and achieve our Purpose. We expect our team to become our ultimate partners in success by always giving their 110% in everything, sharing their talents and quirks, and championing our core values: Curious, Dynamic and Authentic.

WHAT WILL YOU DO

People Development

Identify growth and development opportunities for team members to enable career progression and self-development
Monitor and assess team members' performance, and provide timely feedback through regular coaching through the Employee Discussion Log and Quarterly Performance Appraisals
QA Audits to ensure performance is met
Helps in culture building particularly in embracing our Core Values and exemplifying what a Boldr leader should be
Holds a high bar to ensure teammates meet or exceed their KPIs, with an exceptional standard of quality

Team Management

Monitor attendance and people concerns of all team members, coordinating closely with the HR Team for disciplinary cases

Ensure that team members are properly trained and working consistently to meet client needs
Ensure that the team meets company and client-specific KPI targets through product/service training
Determining work requirements and developing work schedules for the team
Delegating tasks and achieving daily, weekly, and monthly goals
Monitor real time performance of teammates productivity
Own the regular review of performance dashboards, ensuring data accuracy, timely reporting, and actionable insights
Use performance metrics to drive accountability and celebrate team wins

Internal Coordination

Identifying risks and forming contingency plans as soon as possible
Analyzing existing operations and scheduling training sessions and meetings to discuss improvements
Keeping up-to-date with industry trends and developments
Updating work schedules and performing troubleshooting as required
Motivating staff and creating a space where they can ask questions and voice their concerns
Being transparent with the team about challenges, failures, and successes

External Communications

Be familiar with the client's key contacts, unique requirements, and operating processes
Demonstrate mastery on the company and client's offerings (i.e. its product and services)
Understand, investigate, and solve any complex client requests or complaints
Identify opportunities for continuous improvement and scaling growth
Writing progress reports and delivering presentations to the relevant stakeholders
Act as the point of escalation for complex or sensitive customer issues, ensuring timely and effective resolution
Coordinate crisis or incident response protocols with relevant teams

Requirements

WHAT WE'LL LIKE ABOUT YOU

YOU ARE...

Passionate about developing people and scaling teams
A natural coach who finds joy in helping others grow
Excited about learning and developing relationships with clients
Someone who thrives in high-accountability environments
Analytical and a problem solver
A confident decision-maker who leads by example and with integrity
Fluent and articulate with strong writing skills and clear presentation abilities - persuasive but empathetic
Able to multitask and prioritize
Adaptable to change and attentive to detail
Able to work well in a team environment
Able to reduce frustration on heated topics by being solutions-oriented
Able to handle conflict and pressure, to set priorities and abide by them, and to consistently maintain a positive client service image under difficult conditions
You are able to work on a hybrid set-up
You are able to adapt to schedule changes (Primary schedule follows US business hour, but schedule may change depending on operational needs)

YOU HAVE...

Bachelor's degree in computer science, engineering, or a related field
Familiarity with Intercom
Relevant Management certification may be required
Three years of supervisory experience in a related field
Experience with performance metrics and QA feedback loops
Excellent technical, diagnostic, and troubleshooting skills
Strong leadership and organizational abilities
Willingness to build professional relationships with staff and clients
Excellent communication, motivational, and interpersonal skills
Desire to teach new customers about the platform
Ability to answer product and technical questions
Comfort working independently, given time zone differences
Familiarity with APIs, email infrastructure, DNS, HTML, CSS, and javascript
Nice to have experience with JIRA or Zendesk
Nice to have previous experience in a B2B technical support role at a SaaS company
Nice to have experience with email, push, or SMS platforms

SALARY RANGE

Monthly 6,640.00 - 8,300.00 Canadian Dollars

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More about this job

Responsibilities

Lead the day-to-day work of a technical support team, including coaching and evaluating staff, managing schedules and performance metrics, and ensuring quality and client-specific targets are met. Serve as an escalation point for complex customer issues, coordinate with clients and internal teams, and identify operational improvements and incident response needs.

Requirements

Requires a bachelor's degree in computer science, engineering, or a related field, at least three years of supervisory experience, and strong technical troubleshooting, leadership, communication, and performance-management abilities. Candidates should be familiar with Intercom and APIs, email infrastructure, DNS, HTML, CSS, and JavaScript; experience with JIRA, Zendesk, SaaS support, or messaging platforms is a plus.

Skills

People Development
Team Leadership
Coaching
Performance Management
Quality Assurance
Technical Support
Troubleshooting
Client Communication
Conflict Resolution
Data Analysis
Scheduling
Incident Response
Intercom
API Familiarity
DNS
HTML, CSS, And JavaScript

Visa sponsorship

Not detected in the job text

Keywords

Technical Support
Team Management
People Development
Coaching
Performance Metrics
Quality Assurance
Employee Discussion Log
Quarterly Performance Appraisals
Intercom
APIs
Email Infrastructure
DNS
HTML
CSS
JavaScript
JIRA
Zendesk
SaaS
B2B
Email Platforms
Push Platforms
SMS Platforms
Client Escalations
Incident Response
Troubleshooting
KPI Targets
Performance Dashboards
Technical Support Operations

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