Jobs in Canada

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Added 1 month ago
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Junior Systems Administrator
GraceMed
Oakville, ON
- $50,000 to $60,000 CAD / year
- Full-time
Use the RMM platform to monitor endpoints, deploy patches and software, run scripts, and perform remote maintenance.
Added 1 month ago
FV
Family Service Social Worker - F/T (Chilliwack) - 1879
Fraser Valley Aboriginal Children and Family Services Society
Chilliwack, BC
- Full-time
Computer literacy on databases, Microsoft Word, Excel, and another computer software
Added 1 month ago
TS
Christmas Worker
The Salvation Army in Canada
St. John's, NL · Greater St. John's Metropolitan Area
- Full-time
Experience with or willingness to learn program specific software such as Link2Feed.
Added 1 month ago
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Intern, Mechanical and Electrical Design - Product Development Test Laboratory (Winter 2027)
Bombardier
Montreal, QC
- Volunteer
You are proficient in CATIA V5 and/or Autocad and have an ease learning how to use new software.
Added 1 month ago
TF
Accounting Manager, The Floor Show
The Floor Show Winnipeg
Winnipeg, MB
- Full-time
Proficient using office equipment and Microsoft Office Programs (Outlook, Word, Excel, Teams, SharePoint and PowerPoint) and accounting software.
Added 1 month ago
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Intern, Interior Design Intern (Winter 2027)
Bombardier
Dorval, QC
- Volunteer
…oriented. You possess a comprehensive knowledge of computer software such as Microsoft Office (Word, Excel, and PowerPoint) and…
Added 1 month ago
TT
Design Engineer
The Timken Company
King, ON
- Full-time
…select gear drive components and related systems using computer software for 3D modeling. The Design Engineer will develop detail part drawings and bill of materials, interact with service…
Added 1 month ago
CL
Stagiaire développeur infonuagique/ Cloud Developer Intern
CM Labs Simulations
Montreal, QC
- Internship
Our Software R&D team is seeking a paid intern for a 4- to 6-month term to explore how Vortex Studio simulations can be deployed, operated, and scaled in cloud environments.
Added 1 month ago
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School Age Leader
YBC
Fort St. John, BC
- Up to $23.14 CAD / hour
Full day shifts on Non-
Added 1 month ago
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Machinist
Emerson
Brantford, ON
- Full-time
Must have a Red Seal and Journeyman ticket OR Certificate of Qualification (COQ)
Added 1 month ago
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Team Captain, Technical Support
Boldr
Remote, Canada
- Full-time
- Remote
Added 1 month ago
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Gestionnaire des finances / Finance Manager
Side
Montreal, QC
- Full-time
Added 1 month ago
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Data Architect
Vancity
Vancouver, BC
- Full-time
Added 1 month ago
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Human resources generalist
Horizon School Division #205
Humboldt, SK
- $60,000 to $80,000 CAD / year
- Full-time
- On-site
…and familiarity with HR information systems, administrative software, and digital media platforms. * *Organizational Skills:* Exceptional attention to detail, precision, and a high degree…
Added 1 month ago
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Pharmacy assistant
LYNDEN PHARMACY & CLINIC
Brantford, ON
- From $18 CAD / hour
- Full-time
- On-site
…skills for managing electronic health records and pharmacy software systems. * A proactive attitude with the willingness to learn and grow within the healthcare field. Embark on a rewarding…
Added 1 month ago
EN
Senior Eddy Current Analyst
Echo NDE
Fort Saskatchewan, AB
- Full-time
Utilize Periscope and applicable analysis software to evaluate complex ECT signals, identify relevant indications, and make technically sound assessments.
Added 1 month ago
EI
Factory Test Automation Lead
Ecolab Inc.
Calgary, AB
- Full-time
equipment, instrumentation, controls, software, and data systems operate as an integrated factory test environment.
Added 1 month ago
Sr. Manager, Web Strategy
Asana
Vancouver, BC
Added 1 month ago
TT
Project Hydrogeologist
Torus Talent
Vancouver, BC
- $80,000 to $120,000 CAD / year
- Full-time
Experience with GIS, 3D modelling and/or groundwater/flow modelling software.
Added 1 month ago
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Senior Engineer – Simulation
Horizon Aircraft
Kawartha Lakes, ON · Lindsay, ON
- Full-time
Experience with software architecture, version control, requirements and configuration management.
Added 1 month ago
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Security Concierge
FirstService Residential Canada
Toronto, ON
- Full-time
Must possess a valid Ontario Security License
Added 1 month ago
HA
Senior Embedded Software Engineer
Horizon Aircraft
Kawartha Lakes, ON · Lindsay, ON
- Full-time
Horizon is seeking an open, enthusiastic Senior Embedded Software Engineer. Your role involves designing, developing and maintaining the embedded software that runs on our platform,…
Added 1 month ago
HA
Senior Embedded DevOps and Software Verification Engineer
Horizon Aircraft
Kawartha Lakes, ON · Lindsay, ON
- Full-time
Horizon is seeking an open, enthusiastic Senior Embedded DevOps and Software Verification Engineer. Your role involves developing, maintaining and applying the engineering infrastructure…
Added 1 month ago
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Field Service Technician
STERIS
Ottawa, ON
- Full-time
Additional Requirements: Must have the ability to obtain/hold a valid passport · Must have the ability to travel internationally by plane 20%-30%
Added 1 month ago
BO
Canada | Toronto | Global Technology Summer Analyst - Software Engineer | 2027
Bank of America
Toronto, ON
- Volunteer
Eligible candidates must have a graduation timeframe between November 2027 and August 2028

Boldr

Team Captain, Technical Support

Remote, Canada

Remote

Full-time

Apply on jobs.workable.com About employer

Applications open in a new tab.

Job details

Job type: Full-time
Workplace: Remote
Remote eligibility: Canada listed. Check the posting for province restrictions.
Posting language: English
Posted: Oct 7, 2026

Original job description

A LITTLE BIT ABOUT Boldr

Boldr is the first global B-Corp dedicated to delivering world-class Client experiences while creating access to dignified, meaningful work in communities around the world.
We are a global team, united by our desire to connect diverse people with common values for boldr impact.

LET’S START WITH OUR VALUES

Meaningful connections start with AUTHENTICITY
We do our best work by being CURIOUS
We grow by remaining DYNAMIC
Our success combines AMBITIOUS VISION with OPERATIONAL EXCELLENCE
At the heart of great partnerships we’ll always find EMPATHY

WHAT IS YOUR ROLE

As the Team Captain, Technical Support you are responsible for the day-to-day management of your team. You will serve as a point of escalation for issues outside the authority of an agent, as well as coordinate with clients from time to time.

You will ensure the smooth functioning of technical operations, monitor and evaluate staff progress, assist with training and recruitment, set goals, and ensure overall client satisfaction. You will work with Technical Support teams.

WHY DO WE WANT YOU

We are on the lookout for impact-driven, life-long learners who are passionate in helping Boldr grow and achieve our Purpose. We expect our team to become our ultimate partners in success by always giving their 110% in everything, sharing their talents and quirks, and championing our core values: Curious, Dynamic and Authentic.

WHAT WILL YOU DO

People Development

Identify growth and development opportunities for team members to enable career progression and self-development
Monitor and assess team members’ performance, and provide timely feedback through regular coaching through the Employee Discussion Log and Quarterly Performance Appraisals
QA Audits to ensure performance is met
Helps in culture building particularly in embracing our Core Values and exemplifying what a Boldr leader should be
Holds a high bar to ensure teammates meet or exceed their KPIs, with an exceptional standard of quality

Team Management

Monitor attendance and people concerns of all team members, coordinating closely with the HR Team for disciplinary cases

Ensure that team members are properly trained and working consistently to meet client needs
Ensure that the team meets company and client-specific KPI targets through product/service training
Determining work requirements and developing work schedules for the team.
Delegating tasks and achieving daily, weekly, and monthly goals.
Monitor real time performance of teammates productivity.
Own the regular review of performance dashboards, ensuring data accuracy, timely reporting, and actionable insights.
Use performance metrics to drive accountability and celebrate team wins.

Internal Coordination

Identifying risks and forming contingency plans as soon as possible.
Analyzing existing operations and scheduling training sessions and meetings to discuss improvements.
Keeping up-to-date with industry trends and developments.
Updating work schedules and performing troubleshooting as required.
Motivating staff and creating a space where they can ask questions and voice their concerns.
Being transparent with the team about challenges, failures, and successes.

External Communications

Be familiar with the client’s key contacts, unique requirements, and operating processes
Demonstrate mastery on the company and client’s offerings (i.e. its product and services)
Understand, investigate, and solve any complex client requests or complaints
Identify opportunities for continuous improvement and scaling growth.
Writing progress reports and delivering presentations to the relevant stakeholders.
Act as the point of escalation for complex or sensitive customer issues, ensuring timely and effective resolution.
Coordinate crisis or incident response protocols with relevant teams

WHAT WE’LL LIKE ABOUT YOU

YOU ARE…

Passionate about developing people and scaling teams
A natural coach who finds joy in helping others grow
Excited about learning and developing relationships with clients
Someone who thrives in high-accountability environments
Analytical and a problem solver
A confident decision-maker who leads by example and with integrity
Fluent and articulate with strong writing skills and clear presentation abilities - persuasive but empathetic
Able to multitask and prioritize
Adaptable to change and attentive to detail
Able to work well in a team environment
Able to reduce frustration on heated topics by being solutions-oriented
Able to handle conflict and pressure, to set priorities and abide by them, and to consistently maintain a positive client service image under difficult conditions
You are able to work on a hybrid set-up
You are able to adapt to schedule changes (Primary schedule follows US business hour, but schedule may change depending on operational needs)

YOU HAVE…

Bachelor’s degree in computer science, engineering, or a related field.
Familiarity with Intercom
Relevant Management certification may be required.
Three years of supervisory experience in a related field
Experience with performance metrics and QA feedback loops.
Excellent technical, diagnostic, and troubleshooting skills.
Strong leadership and organizational abilities.
Willingness to build professional relationships with staff and clients.
Excellent communication, motivational, and interpersonal skills.
Desire to teach new customers about the platform.
Ability to answer product and technical questions.
Comfort working independently, given time zone differences.
Familiarity with APIs, email infrastructure, DNS, HTML, CSS, and javascript.
Nice to have experience with JIRA or Zendesk.
Nice to have previous experience in a B2B technical support role at a SaaS company.
Nice to have experience with email, push, or SMS platforms.

SALARY RANGE

Monthly 6,640.00 - 8,300.00 Canadian Dollars

Apply on jobs.workable.com About employer

More about this job

Responsibilities

The Team Captain is responsible for the day-to-day management of the technical support team, including performance monitoring, coaching, and ensuring client satisfaction. They also act as a point of escalation for complex issues and coordinate with clients to ensure operational excellence.

Requirements

Candidates must have a bachelor's degree in computer science, engineering, or a related field and at least three years of supervisory experience. Proficiency in technical troubleshooting, performance metrics, and familiarity with web technologies like APIs, HTML, and CSS is required.

Skills

Team management
Technical support
Performance monitoring
Coaching
Troubleshooting
API
Email infrastructure
DNS
HTML
CSS
Javascript
Intercom
Data analysis
Leadership
Communication
Conflict resolution

Visa sponsorship

Not detected in the job text

Keywords

Technical Support
Team Captain
Management
B-Corp
Performance Metrics
QA Audits
Intercom
API
Email Infrastructure
DNS
HTML
CSS
Javascript
JIRA
Zendesk
SaaS
Client Experience
Leadership
Troubleshooting
Coaching
Operational Excellence
KPI
Hybrid
Customer Service
Data Analysis
Reporting
Incident Response
Professional Development
Technical Operations
B2B

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Jobs in Canada