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Added 1 hour ago
GO
Clinical Nurse Educator, Home Care
Government of Yukon
Whitehorse, YT
- Full-time
Strategic Vision & Change: strategic approach to nursing practice, effectively responding to mandated client service needs, and acting as a positive change agent to champion innovation
Added 4 hours ago
HI
front desk agent
Holiday Inn
Hinton, AB
- Full-time
Added 4 hours ago
AA
Agent d'approvisionnement (Commandes) - Supply Management Officer (Ordering)
Airbus Aircraft
Montreal, QC
- Full-time
Votre rôle en tant qu’agent de la Gestion de l'Approvisionnement sera de vous assurer de la livraison des pièces requises à temps et de bonne qualité à notre client qui est la ligne de…
Added 6 hours ago
UO
Associate Director, Health Services
University of Waterloo
Waterloo, ON · Health Services
- Full-time
…health needs are met through integrated, evidence-informed service…
Added 9 hours ago
EG
Marketing Program Specialist
Expedia Group
Vancouver, BC
- $65,500 to $92,000 CAD / year
- Full-time
…in-store marketing. This role combines marketing execution, client service, training, design, and cross-functional collaboration, with a direct impact on local lead generation and…
Added 10 hours ago
B
Team Captain, Technical Support
Boldr
Remote, Canada
- Full-time
- Remote
Ensure that the team meets company and client-specific KPI targets through product/service training
Added 10 hours ago
B
Team Captain, Technical Support
Boldr
Toronto, ON
- $50,400 to $63,000 CAD / year
- Full-time
Ensure that the team meets company and client-specific KPI targets through product/service training
Added 11 hours ago
LL
Client Success Agent
LRDG Language Research Development Group
Montreal, QC
- Full-time
As a Client Success Agent, you will support the smooth delivery of language training and evaluation services by coordinating administrative and operational activities throughout the learner…
Added 12 hours ago
RB
Principal AI Engineer, Agentic Models and Data Platforms
Royal Bank of Canada
Calgary, AB
- Full-time
Design and build backend services and APIs that expose data products, agent capabilities, and AI workflows as reliable, secure services.
Added 13 hours ago
ER
Residential Leasing Agent/Business Development Specialist
Envision Real Estate Services
Saskatoon, SK
- Full-time
As a Property Leasing Agent and Business Development Specialist, you will be responsible for showing and leasing residential properties, building relationships with property owners, and…
Added 13 hours ago
SS
Project Estimator (Residential)
Summit Search Group
Winnipeg, MB
- Full-time
Added 14 hours ago
OP
Police Reporting Unit Agent
Ottawa Police Service
Ottawa, ON
- Full-time
Under the direction of the Supervisor, the Agent is responsible for providing professional and effective quality service to both members of the public and police personnel; answer and / or…
Added 14 hours ago
A
Agent d'approvisionnement (Commandes) - Supply Management Officer (Ordering)
Airbus
Montreal, QC
- Full-time
Votre rôle en tant qu’agent de la Gestion de l'Approvisionnement sera de vous assurer de la livraison des pièces requises à temps et de bonne qualité à notre client qui est la ligne de…
Added 14 hours ago
GT
Scrum Master
Global Technical Talent, an Inc. 5000 Company
Toronto, ON
- $70 to $85 CAD / hour
- Contract
This client is one of North America's largest financial institutions - the sixth-largest bank on the continent by branches - serving approximately 22 million customers across Canada, the…
Added 14 hours ago
R
Principal AI Engineer, Agentic Models and Data Platforms
RBC
Calgary, AB
- Full-time
Design and build backend services and APIs that expose data products, agent capabilities, and AI workflows as reliable, secure services.
Added 15 hours ago
QR
Superviseur /Salles de montre (quincaillerie et surfaces) /Showroom Supervisor (Hardware & Surface)
Quincaillerie Richelieu Ltée/Richelieu Hardware Ltd
Montreal, QC
- Full-time
…salle de montre de l'entreprise afin d'offrir une expérience client…
Added 15 hours ago
QR
Analyste - Gestion de Prix de Ventes et Analyse de Données
Quincaillerie Richelieu Ltée/Richelieu Hardware Ltd
Montreal, QC
- Full-time
Communiquer avec les directeurs des ventes, les gérants de produits, le service du trafic afin d’établir les prix de ventes, les marges et les bénéfices bruts ;
Added 15 hours ago
Customer Service Representative
Circle of Care, Sinai Health
Toronto, ON
The Customer Services Representative is responsible for providing excellence in customer service to all customers who call Circle of Care. The job incumbent will respond to all telephone…
Added 16 hours ago
R
Principal AI Engineer, Agentic Models and Data Platforms
RBC
Calgary, AB
- Full-time
Design and build backend services and APIs that expose data products, agent capabilities, and AI workflows as reliable, secure services.
Added 16 hours ago
OP
Inside Sales Agent – Bilingual
ORA Partenaires
Châteauguay, QC
- Full-time
We are looking for an experienced Inside Sales & Customer Service Agent with knowledge of the wheels and tools industry to join our dynamic team. This role involves handling inbound…
Added 17 hours ago
AA
Spécialiste de la chaîne d'approvisionnement et Qualité / Supply Chain Quality Specialist (SCQS)
Airbus Aircraft
Montreal, QC
- Full-time
…conjointement avec multiple équipes (ing., méthode, acheteur, agent chaîne d’approvisionnement) et certains collègues d'Airbus basée à…
Added 19 hours ago
Police Reporting Unit Agent
CityofOttawa
Ottawa, ON
Under the direction of the Supervisor, the Agent is responsible for providing professional and effective quality service to both members of the public and police personnel; answer and / or…
Added 19 hours ago
A
Agent d'approvisionnement (Commandes) - Supply Management Officer (Ordering)
Airbus
Montreal, QC · Mirabel, QC
- Full-time
Votre rôle en tant qu’agent de la Gestion de l'Approvisionnement sera de vous assurer de la livraison des pièces requises à temps et de bonne qualité à notre client qui est la ligne de…
Added 20 hours ago
W
Content Development Specialist
Wellington-Altus
Winnipeg, MB · Toronto, ON · AB · Calgary, AB
- Full-time
2+ years’ experience in a customer/client-service facing role.
Added 22 hours ago
IF
Agent(e) d'indemnisation
iA Financial Group
Quebec, QC
- Full-time
Vous êtes animé(e) par le service à la clientèle et souhaitez contribuer à la raison d’être d’une entreprise qui vise à ce que ses clients soient en confiance et sécurisés par rapport à…

Boldr

Team Captain, Technical Support

Remote, Canada

Remote

Full-time

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Job details

Job type: Full-time
Workplace: Remote
Posting language: English
Posted: Oct 7, 2026

Original job description

A LITTLE BIT ABOUT Boldr

Boldr is the first global B-Corp dedicated to delivering world-class Client experiences while creating access to dignified, meaningful work in communities around the world.
We are a global team, united by our desire to connect diverse people with common values for boldr impact.

LET’S START WITH OUR VALUES

Meaningful connections start with AUTHENTICITY
We do our best work by being CURIOUS
We grow by remaining DYNAMIC
Our success combines AMBITIOUS VISION with OPERATIONAL EXCELLENCE
At the heart of great partnerships we’ll always find EMPATHY

WHAT IS YOUR ROLE

As the Team Captain, Technical Support you are responsible for the day-to-day management of your team. You will serve as a point of escalation for issues outside the authority of an agent, as well as coordinate with clients from time to time.

You will ensure the smooth functioning of technical operations, monitor and evaluate staff progress, assist with training and recruitment, set goals, and ensure overall client satisfaction. You will work with Technical Support teams.

WHY DO WE WANT YOU

We are on the lookout for impact-driven, life-long learners who are passionate in helping Boldr grow and achieve our Purpose. We expect our team to become our ultimate partners in success by always giving their 110% in everything, sharing their talents and quirks, and championing our core values: Curious, Dynamic and Authentic.

WHAT WILL YOU DO

People Development

Identify growth and development opportunities for team members to enable career progression and self-development
Monitor and assess team members’ performance, and provide timely feedback through regular coaching through the Employee Discussion Log and Quarterly Performance Appraisals
QA Audits to ensure performance is met
Helps in culture building particularly in embracing our Core Values and exemplifying what a Boldr leader should be
Holds a high bar to ensure teammates meet or exceed their KPIs, with an exceptional standard of quality

Team Management

Monitor attendance and people concerns of all team members, coordinating closely with the HR Team for disciplinary cases

Ensure that team members are properly trained and working consistently to meet client needs
Ensure that the team meets company and client-specific KPI targets through product/service training
Determining work requirements and developing work schedules for the team.
Delegating tasks and achieving daily, weekly, and monthly goals.
Monitor real time performance of teammates productivity.
Own the regular review of performance dashboards, ensuring data accuracy, timely reporting, and actionable insights.
Use performance metrics to drive accountability and celebrate team wins.

Internal Coordination

Identifying risks and forming contingency plans as soon as possible.
Analyzing existing operations and scheduling training sessions and meetings to discuss improvements.
Keeping up-to-date with industry trends and developments.
Updating work schedules and performing troubleshooting as required.
Motivating staff and creating a space where they can ask questions and voice their concerns.
Being transparent with the team about challenges, failures, and successes.

External Communications

Be familiar with the client’s key contacts, unique requirements, and operating processes
Demonstrate mastery on the company and client’s offerings (i.e. its product and services)
Understand, investigate, and solve any complex client requests or complaints
Identify opportunities for continuous improvement and scaling growth.
Writing progress reports and delivering presentations to the relevant stakeholders.
Act as the point of escalation for complex or sensitive customer issues, ensuring timely and effective resolution.
Coordinate crisis or incident response protocols with relevant teams

WHAT WE’LL LIKE ABOUT YOU

YOU ARE…

Passionate about developing people and scaling teams
A natural coach who finds joy in helping others grow
Excited about learning and developing relationships with clients
Someone who thrives in high-accountability environments
Analytical and a problem solver
A confident decision-maker who leads by example and with integrity
Fluent and articulate with strong writing skills and clear presentation abilities - persuasive but empathetic
Able to multitask and prioritize
Adaptable to change and attentive to detail
Able to work well in a team environment
Able to reduce frustration on heated topics by being solutions-oriented
Able to handle conflict and pressure, to set priorities and abide by them, and to consistently maintain a positive client service image under difficult conditions
You are able to work on a hybrid set-up
You are able to adapt to schedule changes (Primary schedule follows US business hour, but schedule may change depending on operational needs)

YOU HAVE…

Bachelor’s degree in computer science, engineering, or a related field.
Familiarity with Intercom
Relevant Management certification may be required.
Three years of supervisory experience in a related field
Experience with performance metrics and QA feedback loops.
Excellent technical, diagnostic, and troubleshooting skills.
Strong leadership and organizational abilities.
Willingness to build professional relationships with staff and clients.
Excellent communication, motivational, and interpersonal skills.
Desire to teach new customers about the platform.
Ability to answer product and technical questions.
Comfort working independently, given time zone differences.
Familiarity with APIs, email infrastructure, DNS, HTML, CSS, and javascript.
Nice to have experience with JIRA or Zendesk.
Nice to have previous experience in a B2B technical support role at a SaaS company.
Nice to have experience with email, push, or SMS platforms.

SALARY RANGE

Monthly 6,640.00 - 8,300.00 Canadian Dollars

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More about this job

Responsibilities

The Team Captain is responsible for the day-to-day management of the technical support team, including performance monitoring, coaching, and ensuring client satisfaction. They also act as a point of escalation for complex issues and coordinate with clients to ensure operational excellence.

Requirements

Candidates must have a bachelor's degree in computer science, engineering, or a related field and at least three years of supervisory experience. Proficiency in technical troubleshooting, performance metrics, and familiarity with web technologies like APIs, HTML, and CSS is required.

Skills

Team management
Technical support
Performance monitoring
Coaching
Troubleshooting
API
Email infrastructure
DNS
HTML
CSS
Javascript
Intercom
Data analysis
Leadership
Communication
Conflict resolution

Visa sponsorship

Not detected in the job text

Keywords

Technical Support
Team Captain
Management
B-Corp
Performance Metrics
QA Audits
Intercom
API
Email Infrastructure
DNS
HTML
CSS
Javascript
JIRA
Zendesk
SaaS
Client Experience
Leadership
Troubleshooting
Coaching
Operational Excellence
KPI
Hybrid
Customer Service
Data Analysis
Reporting
Incident Response
Professional Development
Technical Operations
B2B

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