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Added 5 mins ago
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Regional Vice President Personal Banking
BMO
St. John's, NL
- Full-time
Serves as the senior Personal Banking leader within the region, building strong market presence, community relationships, and strategic partnerships that enhance business performance.
Added 5 mins ago
GD
Manager, Solutions Engineering
General Dynamics Missions System International
Ottawa, ON
- $140,000 to $170,000 CAD / year
- Full-time
We are seeking a recognized expert and advisor in Solutions Engineering to advance a cloud-first strategy for Canadian operations, primarily focused on Microsoft Azure, with some AWS. The…
Added 5 mins ago
D
Cook
Dexterra
Ancaster, ON · Hamilton, Ontario
- $19 to $21 CAD / hour
- Part-time
Be #1 on day 1 by joining an industry leader.
Added 5 mins ago
CC
Site Superintendent (High Rise Residential)
Clark Construction Management
Toronto, ON
- Full-time
…expand into a diverse and innovative team. We strive to be a leader in providing value-added construction services to our customers by creating a successful partnership with them throughout…
Added 5 mins ago
HR Business Partner
Bayshore
Markham, ON
…business objectives. The HRBP will be responsible to respond to leader inquires and provide guidance in accordance with provincial/ municipal legislation and Bayshore policies. In this…
Added 5 mins ago
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Commis Pâtisserie (H/F) - Hilton Québec
Hilton
Quebec, QC
- Full-time
…for the Team Members who make it all possible. As a global leader in hospitality, we’ve welcomed more than 3 billion guests worldwide, all while staying true to our founding vision: to fill…
Added 5 mins ago
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2ème Cuisinier Hilton Québec
Hilton
Quebec, QC
- Full-time
…for the Team Members who make it all possible. As a global leader in hospitality, we’ve welcomed more than 3 billion guests worldwide, all while staying true to our founding vision: to fill…
Added 19 mins ago
XE
People & Culture Business Partner
XR Extreme Reach
Toronto, ON
- Full-time
At XR, we're transforming how advertising gets made, managed, and delivered. As the global leader in advertising operations, we help brands, agencies, and media companies manage every stage…
Added 19 mins ago
TT
Engagement Partner
Tundra Technical Solutions
Kincardine, ON
- $42,000 to $47,000 USD / year
- Full-time
Since 2004, Tundra's mission has been to be a global leader in talent recruitment. We've evolved into a recognized leader in total talent management, challenging norms and exceeding…
Added 19 mins ago
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Team Lead S&OP, Seasonal Products
BRP
Sherbrooke, QC
- Temporary
We are looking for a Team Lead, S&OP (Sales and Operations Planning) who will report to the S&OP Manager, and who will be tasked with orchestrating global demand, manufacturing capacity,…
Added 19 mins ago
C
Manager, Supply Chain Excellence - Contracts/Negotiation Experience
Celestica
Toronto, ON · Greater Toronto Area, Canada
- Full-time
Collaborate with functional leadership across site operations, commodity management, and finance to assess, baseline, and monitor cost reduction outcomes and productivity enhancements.
Added 19 mins ago
JH
Regional Restaurant Manager
JMC HR Consulting
Moncton, NB · Greater Moncton Metropolitan Area
- Full-time
Reporting directly to ownership, the Regional Restaurant Manager will lead operations across locations, develop capable managers and deliver consistent guest experiences. This is a hands-on…
Added 19 mins ago
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Director of North American Sales
Confidential
Toronto, ON
- $140,000 to $175,000 CAD / year
- Full-time
…finding new ways to grow our business. If you're a hands-on leader who thrives in a fast-paced environment and loves turning opportunities into results, we'd love to meet…
Added 19 mins ago
AG
Business Development Manager
Alliance Green Infrastructure
Toronto, ON · Greater Toronto Area, Canada
- Full-time
…Verdi Alliance Group of Companies - a Canadian construction leader with more than 50 years of history - AGI provides Construction Management, Design Management, and Project Management…
Added 20 mins ago
D
Manager, Transfer Pricing (Toronto)
Deloitte
Toronto, ON
- Full-time
…practical transfer pricing solutions with overall global business operations and objectives, assists with strategic documentation to support transfer pricing practices, and resolves…
Added 20 mins ago
I-
Administrative Assistant
IFG - International Financial Group
Vancouver, BC
- $15 to $19 CAD / hour
- Contract
…administrative assistant will primarily support the sponsor and a peer leader with day-to-day administrative…
Added 20 mins ago
BR
Assistant Manager - McArthurGlen Outlets
Banana Republic
Richmond, BC
- Full-time
…through all aspects of the store including; customer and product operations, merchandising, and talent development. You are responsible for supporting the execution of the store strategy to…
Added 20 mins ago
RH
Controller
Robert Half
AB · Edmonton, AB
- Full-time
…is an excellent opportunity for an accomplished accounting leader who thrives in a hands-on environment and enjoys building strong financial processes, leading high-performing teams, and…
Added 20 mins ago
JI
Survey Students - Summer 2027
J.D. Irving, Limited
Saint John, NB
- Full-time
…development opportunities that will prepare you to be a future LEADER within our Divisional talent…
Added 20 mins ago
JI
Mechanical Engineering Students - Summer 2027
J.D. Irving, Limited
Saint John, NB
- Full-time
…development opportunities that will prepare you to be a future LEADER within our Divisional talent…
Added 20 mins ago
JI
Civil Engineering Students-Summer 2027
J.D. Irving, Limited
Saint John, NB
- Full-time
Gulf Operators is a leader in civil construction, offering expertise in infrastructure projects across Eastern Canada. Our team works on challenging projects like wind farms, marine…
Added 35 mins ago
XE
Senior Technical Support Specialist
XR Extreme Reach
Toronto, ON
- Full-time
XR is on a mission to transform how the world creates, connects, and experiences advertising. As the global leader in creative operations, we help brands and agencies bring their ideas to…
Added 36 mins ago
M
Lead Business Analyst, Securities Trading, VP
MUFG
Toronto, ON
- Full-time
…reporting that require coordinated execution across Front Office, Operations, Technology, Risk, Data, Architecture, and other control partners. The successful candidate will combine strong…
Added 36 mins ago
C
Claim Support Specialist
Chubb
Toronto, ON
- Full-time
Chubb is a world leader in insurance. With operations in 54 countries, Chubb provides commercial and personal property and casualty insurance, personal accident and supplemental health…
Added 36 mins ago
C
Bilingual Claim Support Specialist
Chubb
Toronto, ON
- Full-time
Chubb is a world leader in insurance. With operations in 54 countries, Chubb provides commercial and personal property and casualty insurance, personal accident and supplemental health…

Boldr

Team Captain, Technical Support

Toronto, ON, Canada

$50,400 to $63,000 CAD / year · Full-time

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Job details

Pay: $50,400 to $63,000 CAD / year
Job type: Full-time
Apply by: Nov 20, 2026
Posting language: English
Posted: Oct 21, 2026

Original job description

A LITTLE BIT ABOUT Boldr

Boldr is the first global B-Corp dedicated to delivering world-class Client experiences while creating access to dignified, meaningful work in communities around the world
We are a global team, united by our desire to connect diverse people with common values for boldr impact.

LET'S START WITH OUR VALUES

Meaningful connections start with AUTHENTICITY
We do our best work by being CURIOUS
We grow by remaining DYNAMIC
Our success combines AMBITIOUS VISION with OPERATIONAL EXCELLENCE
At the heart of great partnerships we'll always find EMPATHY

WHAT IS YOUR ROLE

As the Team Captain, Technical Support you are responsible for the day-to-day management of your team. You will serve as a point of escalation for issues outside the authority of an agent, as well as coordinate with clients from time to time.

You will ensure the smooth functioning of technical operations, monitor and evaluate staff progress, assist with training and recruitment, set goals, and ensure overall client satisfaction. You will work with Technical Support teams.

WHY DO WE WANT YOU

We are on the lookout for impact-driven, life-long learners who are passionate in helping Boldr grow and achieve our Purpose. We expect our team to become our ultimate partners in success by always giving their 110% in everything, sharing their talents and quirks, and championing our core values: Curious, Dynamic and Authentic.

WHAT WILL YOU DO

People Development

Identify growth and development opportunities for team members to enable career progression and self-development
Monitor and assess team members' performance, and provide timely feedback through regular coaching through the Employee Discussion Log and Quarterly Performance Appraisals
QA Audits to ensure performance is met
Helps in culture building particularly in embracing our Core Values and exemplifying what a Boldr leader should be
Holds a high bar to ensure teammates meet or exceed their KPIs, with an exceptional standard of quality

Team Management

Monitor attendance and people concerns of all team members, coordinating closely with the HR Team for disciplinary cases

Ensure that team members are properly trained and working consistently to meet client needs
Ensure that the team meets company and client-specific KPI targets through product/service training
Determining work requirements and developing work schedules for the team
Delegating tasks and achieving daily, weekly, and monthly goals
Monitor real time performance of teammates productivity
Own the regular review of performance dashboards, ensuring data accuracy, timely reporting, and actionable insights
Use performance metrics to drive accountability and celebrate team wins

Internal Coordination

Identifying risks and forming contingency plans as soon as possible
Analyzing existing operations and scheduling training sessions and meetings to discuss improvements
Keeping up-to-date with industry trends and developments
Updating work schedules and performing troubleshooting as required
Motivating staff and creating a space where they can ask questions and voice their concerns
Being transparent with the team about challenges, failures, and successes

External Communications

Be familiar with the client's key contacts, unique requirements, and operating processes
Demonstrate mastery on the company and client's offerings (i.e. its product and services)
Understand, investigate, and solve any complex client requests or complaints
Identify opportunities for continuous improvement and scaling growth
Writing progress reports and delivering presentations to the relevant stakeholders
Act as the point of escalation for complex or sensitive customer issues, ensuring timely and effective resolution
Coordinate crisis or incident response protocols with relevant teams

Requirements

WHAT WE'LL LIKE ABOUT YOU

YOU ARE...

Passionate about developing people and scaling teams
A natural coach who finds joy in helping others grow
Excited about learning and developing relationships with clients
Someone who thrives in high-accountability environments
Analytical and a problem solver
A confident decision-maker who leads by example and with integrity
Fluent and articulate with strong writing skills and clear presentation abilities - persuasive but empathetic
Able to multitask and prioritize
Adaptable to change and attentive to detail
Able to work well in a team environment
Able to reduce frustration on heated topics by being solutions-oriented
Able to handle conflict and pressure, to set priorities and abide by them, and to consistently maintain a positive client service image under difficult conditions
You are able to work on a hybrid set-up
You are able to adapt to schedule changes (Primary schedule follows US business hour, but schedule may change depending on operational needs)

YOU HAVE...

Bachelor's degree in computer science, engineering, or a related field
Familiarity with Intercom
Relevant Management certification may be required
Three years of supervisory experience in a related field
Experience with performance metrics and QA feedback loops
Excellent technical, diagnostic, and troubleshooting skills
Strong leadership and organizational abilities
Willingness to build professional relationships with staff and clients
Excellent communication, motivational, and interpersonal skills
Desire to teach new customers about the platform
Ability to answer product and technical questions
Comfort working independently, given time zone differences
Familiarity with APIs, email infrastructure, DNS, HTML, CSS, and javascript
Nice to have experience with JIRA or Zendesk
Nice to have previous experience in a B2B technical support role at a SaaS company
Nice to have experience with email, push, or SMS platforms

SALARY RANGE

Monthly 6,640.00 - 8,300.00 Canadian Dollars

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More about this job

Responsibilities

Lead the day-to-day work and development of a technical support team, including coaching, performance monitoring, scheduling, training, and accountability for quality and KPI targets. Coordinate with clients and internal teams, resolve escalated issues, manage incident responses, and identify operational improvements.

Requirements

Requires a bachelor's degree in computer science, engineering, or a related field, at least three years of supervisory experience, and strong technical troubleshooting, leadership, communication, and performance-management abilities. Candidates should be familiar with Intercom and APIs, email infrastructure, DNS, HTML, CSS, and JavaScript, and be able to work hybrid and adapt to schedule changes.

Skills

People Development
Team Leadership
Coaching
Performance Management
Quality Assurance
Technical Troubleshooting
Client Communication
Conflict Resolution
Data Analysis
Problem Solving
Intercom
APIs
Email Infrastructure
DNS
HTML
CSS

Visa sponsorship

Not detected in the job text

Keywords

Technical Support
Team Management
People Development
Coaching
Performance Metrics
Quality Assurance
KPI Targets
Employee Discussion Log
Quarterly Performance Appraisals
Intercom
APIs
Email Infrastructure
DNS
HTML
CSS
JavaScript
JIRA
Zendesk
SaaS
B2B
Email Platforms
Push Platforms
SMS Platforms
Client Satisfaction
Incident Response
Troubleshooting

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