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Added 24 mins ago
GD
Life Cycle Material Engineering Specialist
General Dynamics Missions System International
Ottawa, ON
- Full-time
We are currently looking for a Life Cycle Material Engineering Specialist, to join our Ottawa team.
Added 39 mins ago
YR
Project Specialist II - YRRTC
York Region (The Regional Municipality of York)
Richmond Hill, ON
- Full-time
Reporting to the Director, Yonge North Subway Extension, the Project Specialist collaborates with York Region’s (YR) Realty and Environmental leads, as well as Development Engineering and…
Added 1 hour ago
TR
ERP UI/UX Fiori Developer
Teck Resources Limited
Vancouver, BC · Greater Vancouver, BC
- Full-time
Reporting to the ERP UI/UX Development Specialist, the UI/UX Fiori Developer crafts, develops, configures, and supports SAP user experiences. These solutions include modern SAP and…
Added 3 hours ago
BC
IT专员
BYD Canada
Toronto, ON
- Full-time
The IT Specialist is responsible for day-to-day end-user IT support and local technology operations for BYD Canada. The role is primarily hands-on, providing desktop support, device…
Added 3 hours ago
F
Senior Software QA Specialist – FortiGate Cloud
Fortinet
Burnaby, BC
- Full-time
…Fortinet, our mission is to safeguard people, devices, and data everywhere. We are currently seeking a dynamic Senior Software QA Specialist to contribute to the success of our rapidly…
Added 3 hours ago
CP
Endpoint Specialist
Concert Properties
Vancouver, BC
- $70,000 to $90,000 USD / year
- Full-time
The Endpoint Specialist is a hands-on technical role at the intersection of endpoint engineering and frontline support. This role owns the configuration, deployment, and lifecycle of…
Added 4 hours ago
E
Technical Support Representative - Val D'Or Service
Epiroc
Val-d'Or, QC
- Full-time
Product application support, working with Product Specialist Team
Added 4 hours ago
MI
Sap Basis and Security Specialist
Mercer International Inc.
Vancouver, BC
- Full-time
…technical career progression into enterprise architecture. The Specialist will balance global SAP administration and security governance with tailored technical solutions for North American…
Added 4 hours ago
HT
Advanced Applications Blow Molding Specialist
Husky Technologies
Bolton, ON
- Full-time
Apply a structured, data-driven approach using engineering principles, experimentation and numerical analysis to better understand process behavior and support technical decision making
Added 4 hours ago
HT
Industrial Software Validation
Husky Technologies
Bolton, ON
- Full-time
The Software Validation Specialist plays a key role in our Innovation and Sustainability Team, responsible for developing and executing comprehensive testing strategies to ensure industrial…
Added 4 hours ago
GD
Computer Modeling & Simulation Staff Specialist/Engineer
General Dynamics Land Systems–Canada
London, ON
- Full-time
Computer Modeling & Simulation Staff Specialist/Engineer P55
Added 4 hours ago
E
Junior Geotechnical EIT, Tailings & Mine Waste
Equilibrium
Vancouver, BC
- $72,000 to $86,000 CAD / year
- Full-time
Technical Deliverables: Prepare figures, cross-sections, tables, logs, field reports, data summaries, and supporting technical documentation for engineering projects.
Added 4 hours ago
C
Estimator
CBRE
Toronto, ON
- Full-time
This job is part of the Building Consultancy function. They are responsible for specialist building services including surveying, inspections, and planning.
Added 4 hours ago
AE
Systems Administrator, Business Applications
Agnico Eagle Mines Limited
Val-d'Or, QC
- Full-time
…communications, construction as well as technical services (geology, engineering, metallurgy, infrastructure, marketing, innovation, and digital…
Added 4 hours ago
AE
Systems Administrator, Business Applications
Agnico Eagle Mines Limited
Rouyn-Noranda, QC
- Full-time
…communications, construction as well as technical services (geology, engineering, metallurgy, infrastructure, marketing, innovation, and digital…
Added 4 hours ago
G
Project Control Specialist 2 - Water and Waste Water Infrastructure
Graham
Calgary, AB
- Full-time
Graham is actively recruiting for a Project Controls Specialist to support the Water & Wastewater Infrastructure Division. Reporting to the Project Controls Manager, this role partners with…
Added 4 hours ago
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Manufacturing Support Specialist
Ross Video
Iroquois, ON
- Full-time
This position resides within the Manufacturing Engineering team and supports work instruction creation, MES project development and administration, change management, technical writing, and…
Added 4 hours ago
CO
Sustainable Operations Program Analyst
County of Simcoe
Midhurst, ON
- Full-time
Minimum two (2) year post-secondary education e.g. Data Analyst, Mechanical or Electrical Technology / Engineering, Building Environmental Systems, Energy Systems Technology / Engineering,…
Added 4 hours ago
HT
Quality, Regulatory Compliance & Chemical Safety Specialist
Hammehr Talent Consultants
Baie-D'Urfé, QC
- Full-time
Hammehr invites applications for the role of Quality, Regulatory Compliance & Chemical Safety Specialist on behalf of our client for a full-time permanent opportunity.
Added 4 hours ago
L
Murex Testing Specialist
Luxoft
Toronto, ON
- $8,000 to $12,000 CAD / month
- Full-time
- Experience in the Software Engineering Industry, Software Quality & Testing, Test Management is a plus.
Added 4 hours ago
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Spécialiste Tests V&V (Senior)
SII Canada
Montreal, QC
- Full-time
The Lead Electronics Test Engineering Specialist will be responsible for design, integration and commissioning of specialized complex electronic test equipment for testing mixed signal…
Added 4 hours ago
A
Analyste Controle Qualite / Agent Methode
Actalent
Quebec, QC
- $40 to $48 CAD / hour
- Full-time
Job Title: Quality Control Specialist Job Description
Added 4 hours ago
A
QA/QC Specialist
Actalent
Burnaby, BC
- $35 to $45 CAD / hour
- Contract
The QA/QC Specialist oversees supplier and FAA quality activities for mechanical hardware, ensuring that all incoming parts and documentation meet stringent technical and compliance…
Added 4 hours ago
UO
ERP Oracle DBA Specialist - Information Technologies
University of Calgary
Calgary, AB
- Full-time
The Information Technologies is currently seeking a Full-time Limited Term ERP Oracle DBA Specialist for approximately 24 months.
Added 4 hours ago
L
Murex Testing Specialist
Luxoft
Toronto, ON
- $6,000 to $10,000 CAD / month
- Full-time
- Experience in the Software Engineering Industry, Software Quality & Testing, Test Management is a plus.

Boldr

Technical Support Specialist T3

Toronto, ON, Canada

Salary range: CAD 4715.00-5250.00 · Full-time

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Job details

Pay: Salary range: CAD 4715.00-5250.00
Job type: Full-time
Apply by: Nov 12, 2026
Posting language: English
Posted: Oct 13, 2026

Original job description

A LITTLE BIT ABOUT Boldr

Boldr is the first global B-Corp dedicated to delivering world-class Client experiences while creating access to dignified, meaningful work in communities worldwide
We are a global team, united by our desire to connect diverse people with shared values for boldr impact.
We employ just over a thousand team members across five countries and we want to employ over 5,000 people by 2027, if not sooner

LET'S START WITH OUR VALUES

Meaningful connections start with AUTHENTICITY
We do our best work by being CURIOUS
We grow by remaining DYNAMIC
Our success combines AMBITIOUS VISION with OPERATIONAL EXCELLENCE
At the heart of great partnerships, we'll always find EMPATHY

WHAT IS YOUR ROLE

The Technical Support Specialist provides advanced high-level technical to developers building on an open-weight AI model platform serving as the ultimate escalation point for complex technical issues. This role owns the full range of inbound queries, from billing and account issues to API errors, and resolves them with accuracy, ownership, and a strong customer focus. You will apply working knowledge of SQL, APIs, SDKs, developer tools, and web applications to diagnose issues, use sound judgment where no defined process exists, and help build the support function as the product evolves.

WHY DO WE WANT YOU

We are currently looking for impact-driven individuals who are passionate in helping Boldr grow and achieve our Purpose. We expect our Team to become our ultimate partners to success by always giving their 110% in everything, sharing their talents and quirks, and championing our core values: Curious, Dynamic and Authentic.

WHAT WILL YOU DO

Provide technical support to developers via live chat and email in Intercom, owning the full range of queries from billing, payments, credits, and token limits to API errors
Debug, optimize, and troubleshoot complex API, SDK, and developer toolkit issues, system behaviors, and web-application architectures.
Clearly communicate resolution timelines, status updates, and next steps to customers with direct leaders and client stakeholders
Use sound judgment to resolve issues where no defined process exists, adapting as the product changes
Build, maintain and structure technical knowledge bases and SOPs to support the client and contribute to the foundations of the support function, including workflows, documentation, and knowledge-sharing initiatives
Identify recurring issues and documentation gaps, and recommend process or system improvements
Collaborate with internal engineering and product teams by reproducing issues and escalating confirmed product bugs with clear, concise documentation
Maintain high standards of client satisfaction, accuracy, and responsiveness
Act as the highest escalation point for complex technical issues, owning every query the AI support agent does not resolve, except confirmed product bugs
Hand over open conversations cleanly at the end of each shift
Annual cybersecurity refreshers
Complete assigned learning courses aligned with Team Captain criteria within the first 90 days and ongoing as part of professional development

Requirements

WHAT WE'LL LIKE ABOUT YOU

YOU ARE...

A clear, professional, and customer-focused communicator
Friendly, confident, and approachable with clients and teammates
Detail-oriented with strong problem-solving skills
Able to manage multiple priorities in a fast-paced environment
Curious about technology and driven to continuously learn
Proactive in identifying issues and suggesting improvements
Structured in your thinking, able to balance short-term fixes with long-term improvements
Able to thrive in ambiguous situations, using sound judgment with limited day-to-day supervision
You are able to adapt to schedule changes (Primary schedule follows US business hour, but schedule may change depending on operational needs)

YOU HAVE...

At least 3 years of working experience in Technical Support is required, including supporting developers or technical users at a developer-tool, API, or AI-native company
Practical working knowledge of SQL to look up usage, billing, and credit data when troubleshooting
Working knowledge of REST APIs, API keys, authentication, and rate limits, with comfort reading API docs, error messages, and code samples
Experience supporting software, data platforms, or web-based applications
Proven experience working with ticket tracking systems like Jira, Zendesk
Maintain an open and flexible schedule
Ability to manage competing priorities and meet deadlines consistently
Strong understanding of how web applications function and how data flows between systems
Experience working in a client-facing technical support role (preferred)
Comfort working with tools such as Google Sheets or similar data analysis tools
Strong written and verbal communication skills
Experience with usage-based billing or credit systems (preferred)
Hands-on use of large language model APIs (preferred)
Experience contributing to process improvements, documentation, or support team foundations
Experience at an early-stage company or on a new support team (preferred)
Available to work US business hours, with flexibility based on operational needs

Salary range: CAD 4715.00-5250.00

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More about this job

Responsibilities

Provide advanced technical support to developers through chat and email, resolving issues involving billing, accounts, APIs, SDKs, and web applications while serving as the highest escalation point for unresolved queries. Document solutions, identify recurring issues, improve support processes, and collaborate with engineering and product teams to reproduce and escalate confirmed bugs.

Requirements

Requires at least three years of technical support experience, including support for developers or technical users, along with practical SQL knowledge and working knowledge of REST APIs, authentication, and rate limits. Candidates should have experience supporting software or web applications, using ticketing systems, communicating clearly, managing competing priorities, and working US business hours with schedule flexibility.

Skills

Technical Support
Developer Support
SQL
REST APIs
API Troubleshooting
SDK Troubleshooting
API Authentication
Rate Limits
Web Applications
Usage-Based Billing
Ticket Tracking
Issue Reproduction
Technical Documentation
Customer Communication
Problem-Solving
Process Improvement

Visa sponsorship

Not detected in the job text

Keywords

Technical Support
Developer Support
Open-Weight AI Models
Large Language Model APIs
SQL
REST APIs
API Keys
Authentication
Rate Limits
SDKs
Developer Tools
Web Applications
API Errors
Usage-Based Billing
Credits
Token Limits
Intercom
Jira
Zendesk
Google Sheets
Ticket Tracking
Troubleshooting
Issue Reproduction
Knowledge Bases
Standard Operating Procedures
Product Bug Escalation
Process Improvement
Cybersecurity
Customer Experience

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