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Added 1 hour ago
WI
Senior Principal Engineer / Technical Director - Tailings & Mine Waste
WSP in Canada
Kelowna, BC
- Full-time
With an unmatched breadth and depth of engineering, advisory and science‑based expertise, our global minds unite to power local solutions.
Added 2 hours ago
UO
Project Manager 1
University of Victoria
Victoria, BC
- Full-time
Reporting to the Associate Director, Project Management Services (PMS), or the Manager, Interior Modification Services, the Project Manager 1 (PM1), with guidance and direction from their…
Added 2 hours ago
S
Technical Specifications Coordinator
SYSTRA
Montreal, QC
- Full-time
SYSTRA Canada is part of the SYSTRA group, an international consulting and engineering group, a world leader in the design of transport infrastructures. SYSTRA Canada is an engineering and…
Added 2 hours ago
P&
Chef du Centre d’Excellence PGI | Director - ERP COE
Pratt & Whitney
Longueuil, QC
- Full-time
Notre organisation mondiale est déterminée à cultiver une équipe autonome et compétente afin d’apporter des solutions avancées et des capacités numériques à la pointe de la technologie à…
Added 2 hours ago
SC
Manager, Marketing
Sports Careers
Vancouver, BC
- Full-time
Liaise with the Content and Design teams to develop marketing collateral aligned to campaign goals and overall brand standards
Added 2 hours ago
L
3D Designer - Retail Brand Creative
lululemon
Vancouver, BC
- Full-time
The Designer - Retail Brand Creative is responsible for creating compelling retail concepts and physical brand experiences that translate campaign narratives into globally scalable design…
Added 3 hours ago
S
Medical Director One Rare
Sanofi
Toronto, ON
- $144,100 to $208,166.66 CAD / year
- Full-time
The Medical Director One Rare is a senior medical leader within the Sanofi Specialty Care Canada Medical Affairs team. This individual will define and drive the medical strategy and…
Added 3 hours ago
NB
Chief Backend Developer
National Bank of Canada
Montreal, QC
- Full-time
A career as a Chief Backend Developer within the Platforms and Automation team at National Bank means acting as an expert in the design, development, and evolution of strategic backend…
Added 3 hours ago
NB
Senior advisor Digital Assets
National Bank of Canada
Montreal, QC
- Full-time
…expert in digital assets. In this role, you will help shape and scale our institutional digital asset capabilities while contributing to the design of robust operating models, processes,…
Added 4 hours ago
MF
Senior Portfolio Analyst
Mackenzie Financial Corporation
Toronto, ON · Greater Toronto Area, ON
- Other
Reporting to the Director, Portfolio Analytics, the Senior Portfolio Analyst will be a key contributor on the team responsible for delivering timely, accurate and scalable portfolio…
Added 4 hours ago
Senior Product Manager
AutoScout24
Toronto, ON
…portal, processing over 6.5 million credit applications annually and Collateral Management (CMS), a national tech solution that boosts lien and registration services, recovery services, and…
Added 4 hours ago
PA
Senior Developer, Data
Porter Airlines Inc.
Toronto, ON
- Full-time
Lead the design and development of scalable data ingestion, transformation, and orchestration solutions within Porter’s data lakehouse environment focused on AWS S3 redshift
Added 6 hours ago
A
Consulting Manager - Utilities Customer Experience and Transformation
Accenture
Montreal, QC
- Full-time
Analyze, design, and document new business processes that enable efficient delivery of customer and energy programs, including energy efficiency, electrification, and distributed energy…
Added 6 hours ago
TI
Production Technician
Trimble Inc.
Richmond Hill, ON · Canada - Richmond Hill, Ontario (Applanix)
- Full-time
Trimble is a global technology company that connects the physical and digital worlds, transforming the ways work gets done. With relentless innovation in precise positioning, modeling and…
Added 7 hours ago
P
Systems Analyst
Precinmac
Milton, ON
- $40 to $45 CAD / hour
- Full-time
Design and deploy Power BI solutions that integrate seamlessly with Business Central.
Added 7 hours ago
LI
Senior Data Engineer
Livingston International
Toronto, ON · Etobicoke, ON
- Full-time
Collaborate with the Director, IT and cross-functional stakeholders to translate business requirements (e.g., optimization, performance, demand forecasting, Portal integrations, etc.) into…
Added 7 hours ago
SM
Associate Director
S M Software Solutions Inc
Toronto, ON
- Full-time
Design and implement AI-driven automation solutions to enhance controls, lineage, DQ, data modeling, dictionary testing, documentation, and anomaly detection using modern frameworks and…
Added 7 hours ago
SM
Associate Director
S M Software Solutions Inc
Toronto, ON
- Full-time
Design and implement AI-driven automation solutions to enhance controls, lineage, DQ, data modeling, dictionary testing, documentation, and anomaly detection using modern frameworks and…
Added 7 hours ago
SM
Associate Director
S M Software Solutions Inc
Toronto, ON
- Full-time
Design and implement AI-driven automation solutions to enhance controls, lineage, DQ, data modeling, dictionary testing, documentation, and anomaly detection using modern frameworks and…
Added 7 hours ago
CO
Senior Manager, Software Engineering
Capital One
Toronto, ON
- Full-time
…stereotype by integrating machine learning, conversational AI and design thinking into our core operations. We're a bank a tech company would build, where your work directly shapes…
Added 8 hours ago
PS
Project Manager
Pier Solutions
Saskatoon, SK
- Full-time
Pier Solutions is growing – we are looking for a highly motivated self-starter to strengthen our engineering team in Saskatchewan. As a Pier Solutions project manager, you will be tasked…
Added 8 hours ago
FS
Platform Engineer, Spa and Leisure Technologies
Four Seasons Hotels and Resorts
Toronto, ON · Four Seasons Corporate Headquarters Toronto
- Full-time
This role reports to the Director, Hotel Information Systems and acts as the primary technical subject matter expert for assigned platforms, ensuring system reliability, security,…
Added 9 hours ago
B
Senior Workplace Strategist - Interior Design
BGIS
Montreal, QC
- Full-time
The Senior Workplace Strategist leads a team that consults with clients and organizations to provide solutions that produce meaningful change, promote innovation and collaboration within…
Added 9 hours ago
Global Supply Chain Manager
Intertape Polymer Group (IPG)
Truro, NS
Are you ready to elevate your career? At IPG, we are more than just a global leader in packaging and protective solutions - we are a community that values safety, people, passion,…
Added 11 hours ago
N
MEMS Process Engineer
Norcada
AB · Edmonton, AB
- Full-time
…manufacturing group. This position reports to the Device Manufacturing Director, who oversees production of our different MEMS product lines, including microscopy/spectroscopy products and…

Bombardier

Director, Program Customer Management

Dorval, QC, Canada

Full-time

Apply About employer

Applications open in a new tab.

Job details

Job type: Full-time
Apply by: Oct 29, 2026
Experience: You have more than 15 years of experience in the aerospace industry; experience in aerospace innovation is considered a strong asset.
Posting language: English
Posted: Sep 29, 2026

Original job description

When applicable, Bombardier promotes flexible and hybrid work policies.

Why join us?

At Bombardier, we design, build and maintain the world’s peak-performing aircraft for the world’s most discerning people and businesses, governments and militaries. We have been successful in setting the highest standards by putting our people at the heart of it all, and defining excellence, together.

Working at Bombardier means operating at the highest level. Every day, you are part of a team that delivers superior experiences and products, pushing the boundaries of what's possible in our industry and beyond. By prioritizing employee growth and development, we empower everyone to reach their full potential on their own terms, because the best work happens when you are free to be yourself and share your unique expertise.

Bombardier’s Benefits Program

With our employees’ well-being top of mind, we offer a comprehensive and competitive Benefits Program, which includes the following:

Insurance plans (Dental, medical, life insurance, disability, and more)
Competitive base salary
Retirement savings plan
Employee Assistance Program
Tele Health Program

What are your contributions to the team?

Authorize the release of aircraft-specific configuration profiles required to initiate pre-production and production activities in accordance with customer specifications.Lead the team responsible for managing customer requests across all aircraft platforms, from initial requirements intake through to the delivery of clear, competitive, and executable solutions.
Serve as a strategic partner to Sales and customer-facing teams to understand commercial priorities, shape response strategies, and support business development opportunities.
Orchestrate cross-functional assessments of technical feasibility, costs, schedules, risks, and implementation strategies to enable timely and informed decision-making.
Ensure the profitability of customer requests by developing pricing, margin, and proposal recommendations in collaboration with Finance and Program teams, while maintaining alignment with company policies and business objectives.
Align and mobilize key stakeholders, including Engineering, Manufacturing Engineering, Supply Chain, Finance, Product Planning, and Operations, to deliver integrated and achievable customer solutions.
Establish and maintain a robust governance framework for request prioritization, approval, escalation, and tracking, with clear accountability, decision rights, and ownership.
Define, monitor, and report on key performance indicators related to responsiveness, quality of deliverables, profitability, request volume, and conversion rates.
Provide transparent communication to Sales organizations and senior leadership regarding request status, critical issues, required trade-offs, risks, and customer commitments.
Lead continuous improvement and digital transformation initiatives to enhance the speed, traceability, standardization, and overall effectiveness of customer request management processes.
Build and develop a high-performing and engaged team through clear objectives, talent development, succession planning, empowerment, and continuous enhancement of technical and commercial expertise.
Foster a customer-centric culture focused on collaboration, accountability, innovation, inclusion, and operational excellence.
Represent the Customer Request Management function in governance forums and executive reviews, providing recommendations on priorities, business opportunities, performance, and strategic direction.

How to thrive in this role?

You hold a university degree in Engineering, Business Administration, or a related field, or possess an equivalent combination of education and professional experience.
You are a self-starter with the ability to identify, develop, and execute projects with minimal supervision.
You are passionate about business aviation, customer experience, and continuously pushing the boundaries of innovation and performance.
You have more than 15 years of experience in the aerospace industry; experience in aerospace innovation is considered a strong asset.
You are a collaborative leader who can effectively build networks and gain support from a broad range of functions across the organization.
You demonstrate a proven ability to establish and maintain strategic relationships and partnerships.
You have a strong track record of identifying opportunities and driving business process improvements.
You possess a solid understanding of configuration management and change management principles and processes within a manufacturing environment.
You have excellent analytical, written, and verbal communication skills.
You are fully bilingual in English and French.

Now that you can see yourself in this role, apply and join the Bombardier Team!

Please note: You don’t need all the skills, knowledge, and experience listed to apply for this position. We’re not looking for the perfect candidate, we’re looking for great talent and passionate individuals.

Bombardier is an equal opportunity employer and encourages persons of any race, religion, ethnicity, gender identity, sexual orientation, age, immigration status, disability or other applicable legally protected characteristics to apply.

Job Director, Program Customer Management

Primary Location Administrative Centre (CA)

Organization Aerospace Canada

Shift Day job

Employee Status Regular

Requisition 15673 Director, Program Customer Management

Apply About employer

More about this job

Responsibilities

Lead the customer request management function across aircraft platforms, coordinating cross-functional teams to develop feasible, competitive, and profitable customer solutions. Establish governance and performance measures, communicate request status and risks to stakeholders, improve processes, and develop a high-performing team.

Requirements

A university degree in Engineering, Business Administration, or a related field, or equivalent education and experience, is required, along with more than 15 years of aerospace industry experience. Candidates should bring leadership, relationship-building, process improvement, configuration and change management expertise, strong communication skills, and fluency in English and French.

Skills

Customer Request Management
Program Management
Configuration Management
Change Management
Cross-Functional Leadership
Business Development
Pricing And Margin Analysis
Governance
KPI Management
Process Improvement
Digital Transformation
Risk Assessment
Stakeholder Management
Team Development
English And French Bilingualism

Benefits

Dental Insurance
Medical Insurance
Life Insurance
Disability Insurance
Retirement Savings Plan
Employee Assistance Program
Telehealth Program

Visa sponsorship

Not detected in the job text

Keywords

Business Aviation
Aerospace
Aircraft Configuration
Configuration Management
Change Management
Customer Request Management
Pre-Production
Production
Customer Specifications
Technical Feasibility
Pricing
Margin Analysis
Proposal Development
Program Management
Sales
Business Development
Finance
Engineering
Manufacturing Engineering
Supply Chain
Product Planning
Operations
Governance Framework
Key Performance Indicators
Risk Assessment
Process Improvement
Digital Transformation
Succession Planning
Customer Experience
English

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