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Added 3 mins ago
MG
Director, Surgery
Michael Garron Hospital
Toronto, ON
- Full-time
As a key steward of clinical excellence, the Director is accountable for the clinical, technical, educational, human resource, and financial performance of the Surgery Health Service.…
Added 18 mins ago
K
Senior .NET Developer - Contract
Kyndryl
Regina, SK
- Contract
The successful candidate will lead and contribute to the technical design, development, testing and deployment of enhancements to an established .NET application. This is a hands-on senior…
Added 18 mins ago
AH
Lead Boiler & Hydronic Systems Technician
AirCom Heating & Cooling Systems Ltd.
Toronto, ON · Greater Toronto Area, Canada
- Full-time
Role Description The Lead Boiler & Hydronic Systems Technician is a full-time, on-site role based in the Greater Toronto Area, Canada. This role oversees installation, commissioning,…
Added 48 mins ago
PC
Deals Real Assets, Data Engineering & Digital Solutions, Senior Associate
PwC Canada
Vancouver, BC
- Full-time
The Real Assets team advises governments and businesses in the delivery of complex infrastructure and capital projects and programs. As part of our team, you'll leverage your technical…
Added 48 mins ago
CC
Field Technician - Vancouver BC
Cogent Communications
Vancouver, BC
- Full-time
…customer support by virtue of its end-to-end control of service delivery and network…
Added 48 mins ago
Technical Lead
Scotiabank
Ottawa, ON
Reporting to the Senior Manager of Development, the Technical Lead is accountable for the technical direction and delivery of web application solutions in a Microsoft-based development…
Added 4 hours ago
EE
Project Manager
Exco Energy
Toronto, ON
- Full-time
…engagement through engineering, procurement, manufacturing, and delivery. This role requires strong leadership in a regulated environment, with a focus on quality assurance, schedule…
Added 4 hours ago
S
Engineering Manager – ContentIQ
symplistic.ai
Woodbridge, ON
- Internship
We are looking for an Engineering Manager to lead the continued development and delivery of ContentIQ. This is a technical leadership role for someone who can lead engineers while remaining…
Added 4 hours ago
V
Scrum Master (Agile Lead)
Vosker
Montreal, QC
- Full-time
As a Scrum Master (Agile Lead),you will be responsible for maximizing the value delivered by a delivery team, continuously improving processes, and fostering a high-performing,…
Added 4 hours ago
PM
Material Handler
Prairie Machine
Saskatoon, SK
- Full-time
Prairie Machine is a global leader in the manufacturing and supply of heavy-duty equipment and technical solutions for the heavy industrial and mining industries. We are looking for people…
Added 4 hours ago
AI
Technical Project Manager - DevOps
Astra-North Infoteck Inc. ~ Conquering today’s challenges, achieving tomorrow’s vision!
Toronto, ON
- Full-time
The Technology and Transformation Strategy team is looking for two experienced Project Managers to lead complex initiatives in the DevOps space. Each successful candidate will coordinate…
Added 4 hours ago
CO
Application & Integration Technical Analyst
City of Saint John
Saint John, NB
- Full-time
Under the direction of the designated IT Manager, the Application and Integration Technical Analyst is a technical lead responsible for system architecture, data strategy, and integration…
Added 4 hours ago
LC
Game Programming Instructor – C++ / C# (Sessional Faculty)
LaSalle College Vancouver
Vancouver, BC
- Full-time
…design, and problem-solving fundamentals, and can communicate technical concepts clearly to learners at the beginning of their programming journey. They are comfortable teaching students…
Added 4 hours ago
M
Senior Advisor, Agreements
Metrolinx
Canada
- Full-time
…matter expertise in developing agreements to support Project Delivery Teams (PDTs) in delivering the GO Expansion program as part of the Capital Projects Group (CPG). This role will lead…
Added 5 hours ago
N
Vice President, Human Resources
Napoleon
Barrie, ON
- Full-time
Lead enterprise workforce planning to ensure organizational capability supports future business needs.
Added 5 hours ago
W
AI Lead Solutions Architect
Workana
Remote, Canada
- Contract
- Remote
Our client is a premier global financial institution committed to driving innovation and technical excellence across its core banking and digital services. They are looking for an…
Added 5 hours ago
W
AI Lead Solutions Architect
Workana
Remote, Canada
- Contract
- Remote
Our client is a premier global financial institution committed to driving innovation and technical excellence across its core banking and digital services. They are looking for an…
Added 5 hours ago
W
AI Lead Solutions Architect
Workana
Remote, Canada
- Contract
- Remote
Our client is a premier global financial institution committed to driving innovation and technical excellence across its core banking and digital services. They are looking for an…
Added 5 hours ago
W
AI Lead Solutions Architect
Workana
Remote, Canada
- Contract
- Remote
Our client is a premier global financial institution committed to driving innovation and technical excellence across its core banking and digital services. They are looking for an…
Added 5 hours ago
W
AI Lead Solutions Architect
Workana
Remote, Canada
- Contract
- Remote
Our client is a premier global financial institution committed to driving innovation and technical excellence across its core banking and digital services. They are looking for an…
Added 6 hours ago
N
IT Service Delivery Lead
NUMENTIS
Oakville, ON
- Full-time
The IT Service Delivery Lead is responsible for the quality, consistency, and responsiveness of the service our clients receive. This is a hands-on leadership role. You will set service…
Added 7 hours ago
EC
Application Specialist, Federal Sector Services
Esri Canada
Kingston, ON
- $86,900 to $103,200 CAD / year
- Full-time
Manage assigned technical activities for small to medium professional services engagements, delivering solutions that align with defined scope, schedule, and quality objectives.
Added 8 hours ago
FS
Signal Integrity and Power Integrity Designer
Fidus Systems
Canada
- Full-time
…of high-speed electronic systems designed by Fidus. You will lead and support SI/PI analysis from early architecture through final validation, working closely with hardware designers, PCB…
Added 8 hours ago
J
2627-197 - Learning Commons Assistant – Test Centre Administrator (TS8) - Strait Area Campus
Jobbe
Port Hawkesbury, NS
- Full-time
Reporting on-campus to the Manager of Student Supports, and functionally to the Manager of Libraries and Learning Commons, you will support the delivery of services by:
Added 8 hours ago
J
Manager, Corporate Strategic Project Delivery
Jobbe
St. John's, NL · Greater St. John's Metropolitan Area
- Full-time
As a key member of the NL Liquor Corporation, reporting to the Director of IT, you will be the Technology Lead responsible for the successful planning, execution, management, change control…

Bombardier

Director, Program Customer Management

Dorval, QC, Canada

Full-time

Apply About employer

Applications open in a new tab.

Job details

Job type: Full-time
Apply by: Oct 29, 2026
Experience: You have more than 15 years of experience in the aerospace industry; experience in aerospace innovation is considered a strong asset.
Posting language: English
Posted: Sep 29, 2026

Original job description

When applicable, Bombardier promotes flexible and hybrid work policies.

Why join us?

At Bombardier, we design, build and maintain the world’s peak-performing aircraft for the world’s most discerning people and businesses, governments and militaries. We have been successful in setting the highest standards by putting our people at the heart of it all, and defining excellence, together.

Working at Bombardier means operating at the highest level. Every day, you are part of a team that delivers superior experiences and products, pushing the boundaries of what's possible in our industry and beyond. By prioritizing employee growth and development, we empower everyone to reach their full potential on their own terms, because the best work happens when you are free to be yourself and share your unique expertise.

Bombardier’s Benefits Program

With our employees’ well-being top of mind, we offer a comprehensive and competitive Benefits Program, which includes the following:

Insurance plans (Dental, medical, life insurance, disability, and more)
Competitive base salary
Retirement savings plan
Employee Assistance Program
Tele Health Program

What are your contributions to the team?

Authorize the release of aircraft-specific configuration profiles required to initiate pre-production and production activities in accordance with customer specifications.Lead the team responsible for managing customer requests across all aircraft platforms, from initial requirements intake through to the delivery of clear, competitive, and executable solutions.
Serve as a strategic partner to Sales and customer-facing teams to understand commercial priorities, shape response strategies, and support business development opportunities.
Orchestrate cross-functional assessments of technical feasibility, costs, schedules, risks, and implementation strategies to enable timely and informed decision-making.
Ensure the profitability of customer requests by developing pricing, margin, and proposal recommendations in collaboration with Finance and Program teams, while maintaining alignment with company policies and business objectives.
Align and mobilize key stakeholders, including Engineering, Manufacturing Engineering, Supply Chain, Finance, Product Planning, and Operations, to deliver integrated and achievable customer solutions.
Establish and maintain a robust governance framework for request prioritization, approval, escalation, and tracking, with clear accountability, decision rights, and ownership.
Define, monitor, and report on key performance indicators related to responsiveness, quality of deliverables, profitability, request volume, and conversion rates.
Provide transparent communication to Sales organizations and senior leadership regarding request status, critical issues, required trade-offs, risks, and customer commitments.
Lead continuous improvement and digital transformation initiatives to enhance the speed, traceability, standardization, and overall effectiveness of customer request management processes.
Build and develop a high-performing and engaged team through clear objectives, talent development, succession planning, empowerment, and continuous enhancement of technical and commercial expertise.
Foster a customer-centric culture focused on collaboration, accountability, innovation, inclusion, and operational excellence.
Represent the Customer Request Management function in governance forums and executive reviews, providing recommendations on priorities, business opportunities, performance, and strategic direction.

How to thrive in this role?

You hold a university degree in Engineering, Business Administration, or a related field, or possess an equivalent combination of education and professional experience.
You are a self-starter with the ability to identify, develop, and execute projects with minimal supervision.
You are passionate about business aviation, customer experience, and continuously pushing the boundaries of innovation and performance.
You have more than 15 years of experience in the aerospace industry; experience in aerospace innovation is considered a strong asset.
You are a collaborative leader who can effectively build networks and gain support from a broad range of functions across the organization.
You demonstrate a proven ability to establish and maintain strategic relationships and partnerships.
You have a strong track record of identifying opportunities and driving business process improvements.
You possess a solid understanding of configuration management and change management principles and processes within a manufacturing environment.
You have excellent analytical, written, and verbal communication skills.
You are fully bilingual in English and French.

Now that you can see yourself in this role, apply and join the Bombardier Team!

Please note: You don’t need all the skills, knowledge, and experience listed to apply for this position. We’re not looking for the perfect candidate, we’re looking for great talent and passionate individuals.

Bombardier is an equal opportunity employer and encourages persons of any race, religion, ethnicity, gender identity, sexual orientation, age, immigration status, disability or other applicable legally protected characteristics to apply.

Job Director, Program Customer Management

Primary Location Administrative Centre (CA)

Organization Aerospace Canada

Shift Day job

Employee Status Regular

Requisition 15673 Director, Program Customer Management

Apply About employer

More about this job

Responsibilities

Lead the customer request management function across aircraft platforms, coordinating cross-functional teams to develop feasible, competitive, and profitable customer solutions. Establish governance and performance measures, communicate request status and risks to stakeholders, improve processes, and develop a high-performing team.

Requirements

A university degree in Engineering, Business Administration, or a related field, or equivalent education and experience, is required, along with more than 15 years of aerospace industry experience. Candidates should bring leadership, relationship-building, process improvement, configuration and change management expertise, strong communication skills, and fluency in English and French.

Skills

Customer Request Management
Program Management
Configuration Management
Change Management
Cross-Functional Leadership
Business Development
Pricing And Margin Analysis
Governance
KPI Management
Process Improvement
Digital Transformation
Risk Assessment
Stakeholder Management
Team Development
English And French Bilingualism

Benefits

Dental Insurance
Medical Insurance
Life Insurance
Disability Insurance
Retirement Savings Plan
Employee Assistance Program
Telehealth Program

Visa sponsorship

Not detected in the job text

Keywords

Business Aviation
Aerospace
Aircraft Configuration
Configuration Management
Change Management
Customer Request Management
Pre-Production
Production
Customer Specifications
Technical Feasibility
Pricing
Margin Analysis
Proposal Development
Program Management
Sales
Business Development
Finance
Engineering
Manufacturing Engineering
Supply Chain
Product Planning
Operations
Governance Framework
Key Performance Indicators
Risk Assessment
Process Improvement
Digital Transformation
Succession Planning
Customer Experience
English

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