Intern, Business Analytics, Customer Response Center (CRC) - Winter 2027
- Dorval, QC, Canada
Volunteer
Applications open in a new tab.
Job details
- Job type
- Volunteer
- Apply by
- Posting language
- English
- Posted
Original job description
Innovation is in our DNA… is it in yours?
Bombardier is a global leader in aviation, creating innovative and game-changing planes. Our products and services provide world-class experiences that set new standards in passenger comfort, energy efficiency, reliability and safety. We are a global organization focused on working together with a team spirit.
Your boarding pass will include…
Several conferences, including:
The Customer Response Center (CRC) is seeking a motivated and analytical intern to work directly with the CRC Business Analyst in support of data-driven decision making. The successful candidate will assist in the development and maintenance of operational dashboards, reports, KPIs, and process improvement initiatives that help improve customer support performance and operational efficiency.
This internship provides hands-on experience working with business intelligence tools, data analytics, and automation.
____________________________________________________________________________________
Key Responsibilities
Bombardier is a global leader in aviation, creating innovative and game-changing planes. Our products and services provide world-class experiences that set new standards in passenger comfort, energy efficiency, reliability and safety. We are a global organization focused on working together with a team spirit.
Your boarding pass will include…
Several conferences, including:
- Meet An Executive
- Women Taking Flight
- Bombardier Products conference
- Visits of the Bombardier sites
- Bombardier Academy of Learning
- Volunteering
- Networking for Success
- 5 à 7, Potluck, and much more!
The Customer Response Center (CRC) is seeking a motivated and analytical intern to work directly with the CRC Business Analyst in support of data-driven decision making. The successful candidate will assist in the development and maintenance of operational dashboards, reports, KPIs, and process improvement initiatives that help improve customer support performance and operational efficiency.
This internship provides hands-on experience working with business intelligence tools, data analytics, and automation.
____________________________________________________________________________________
Key Responsibilities
- Analyze performance metrics and identify trends, risks, and opportunities.
- Assist in developing and maintaining KPIs and executive reporting packages.
- Validate data quality and resolve data discrepancies.
- Identify opportunities to streamline reporting processes and improve efficiency.
- Support the development, maintenance, and enhancement of Power BI dashboards and reports.
- Document business processes and reporting requirements.
- Extract, review, and organize data from various sources.
- Collaborate with stakeholders to ensure reporting requirements are accurately captured.
- Explore opportunities to leverage AI and automation technologies to improve operational workflows.
- Participate in meetings, project discussions, and process reviews.
- Prepare presentations, documentation, and executive summaries as required.
- You have analytical and problem-solving skills.
- You have strong proficiency in Microsoft Excel.
- You are currently enrolled in a Business, Analytics, Information Systems, or related field of study.
- You have the ability to organize and analyze large data sets.
- You have strong written and verbal communication skills in English and French.
- You are self-motivated with attention to detail.
- You have demonstrated initiative, accountability, and a willingness to learn.
- You are proficient with Microsoft 365 applications.
- Experience with Power BI.
- Familiarity with Salesforce CRM.
- Interest in data visualization and dashboard design.
- Knowledge of SQL, Power Query, and DAX.
- Location: Completion Center
- Duration: 4 months
- Flexible workplace-Hybrid
More about this job
Responsibilities
Analyze operational performance data, identify trends and improvement opportunities, and support the development and maintenance of KPIs, executive reports, and Power BI dashboards. Validate and organize data, document reporting requirements, collaborate with stakeholders, and explore automation and AI opportunities to improve workflows.
Requirements
Applicants must be current students in business, analytics, information systems, or a related field, with strong Excel and Microsoft 365 skills and the ability to analyze large datasets. The role also calls for analytical and problem-solving ability, attention to detail, initiative, and strong written and verbal communication in English and French; Power BI, Salesforce CRM, SQL, Power Query, and DAX are preferred.
Skills
- Data Analysis
- Analytical Thinking
- Problem-Solving
- Microsoft Excel
- Microsoft 365
- Power BI
- Data Visualization
- Dashboard Design
- KPI Reporting
- Data Quality Validation
- Process Improvement
- SQL
- Power Query
- DAX
- Salesforce CRM
- Written and Verbal Communication
Visa sponsorship
Not detected in the job text
Categories
- Data & Analytics
- Customer Service & Support
- Technology
- Administrative
Keywords
- Customer Response Center
- Business Analytics
- Business Intelligence
- Data Analytics
- Operational Dashboards
- Power BI
- Microsoft Excel
- Microsoft 365
- KPIs
- Executive Reporting
- Data Quality
- Data Validation
- Data Discrepancies
- Process Improvement
- Reporting Automation
- Data Visualization
- Salesforce CRM
- SQL
- Power Query
- DAX
- AI
- Workflow Automation
- Stakeholder Collaboration
- Aviation
- Customer Support Performance