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Added 1 month ago
MS
Engineering Student - Quality Assurance - Winter 2027
MDA Space
Sainte-Anne-de-Bellevue, QC
- Full-time
…satellites, Earth and space observation, and space exploration and infrastructure. The MDA Space team of more than 4,000 space experts in Canada, the US and the UK has the knowledge and…
Added 1 month ago
TD
Manager, Delivery - Forward Deployed Squads
TELUS Digital
Remote, Canada
- $119,000 to $148,000 CAD / year
- Full-time
- Remote
…meet customers wherever they are - all backed by the secure infrastructure and scale of our multi-billion-dollar parent…
Added 1 month ago
D
Senior Sales Enablement Program Manager
Docker
Remote, Canada
- Full-time
- Remote
Docker is looking for a Senior Sales Enablement Program Manager to design and produce the training and enablement content that powers our Go-To-Market (GTM) team. Reporting to the Head of…
Added 1 month ago
HH
Manager, Clinical Research
Halton Healthcare
Oakville, ON
- Full-time
This role is responsible for building and managing the operational infrastructure required to support a growing hospital-based research program. The Manager will oversee research…
Added 1 month ago
GV
Gestionnaire TI – Infrastructure, infonuagique et cybersécurité
Groupe Vision
Canada
- Full-time
IT MANAGER – INFRASTRUCTURE, CLOUD & CYBERSECURITY
Added 1 month ago
S
GIS Manager
SYSTRA
Toronto, ON
- Full-time
…a new railway line, increasing the capacity of the existing infrastructure, privatization of a…
Added 2 months ago
S
ICT Designer, Mission Critical
Stantec
Longueuil, QC
- Full-time
…and Communications Technology Senior Consultant or Project Manager. Understands and identifies project requirements and performs independent technical work on basic tasks within one’s own…
Added 2 months ago
S
ICT Designer, Mission Critical
Stantec
Montreal, QC
- Full-time
…and Communications Technology Senior Consultant or Project Manager. Understands and identifies project requirements and performs independent technical work on basic tasks within one’s own…
Added 2 months ago
S
ICT Designer, Mission Critical
Stantec
Laval, QC
- Full-time
…and Communications Technology Senior Consultant or Project Manager. Understands and identifies project requirements and performs independent technical work on basic tasks within one’s own…
Added 1 month ago
P
Customer Experience Lead / Chef(fe) de l'expérience client
Pressbooks
Remote, Canada
- Full-time
- Remote
Pressbooks is in a unique market position. We are considered essential infrastructure within the open education community, a small but growing niche within higher education, and most of our…
Added 1 month ago
B
IT Major Incident Manager
Bombardier
Dorval, QC
- Internship
With our employees’ well-being top of mind, we offer a comprehensive and competitive Benefits Program, which includes the following:
Added 2 months ago
S
Senior Project Manager, Mission Critical
Stantec
Longueuil, QC
- Full-time
The Senior Project Manager is directly responsible for the overall successful execution and delivery of the project, both to the Client and Stantec, according to the contract. The Senior…
Added 2 months ago
S
Senior Project Manager, Mission Critical
Stantec
Laval, QC
- Full-time
The Senior Project Manager is directly responsible for the overall successful execution and delivery of the project, both to the Client and Stantec, according to the contract. The Senior…
Added 1 month ago
TC
Marketing Manager, GCI
Toromont Cat
Vaughan, ON
- Full-time
Toromont Cat is looking for a Marketing Manager to serve as a strategic partner to the business and a key driver of our growth initiatives. He/she will bring a passion for marketing…
Added 2 months ago
S
ICT Designer, Mission Critical
Stantec
Mississauga, ON
- Full-time
…and Communications Technology Senior Consultant or Project Manager. Understands and identifies project requirements and performs independent technical work on basic tasks within one’s own…
Added 2 months ago
S
ICT Designer, Mission Critical
Stantec
Markham, ON
- Full-time
…and Communications Technology Senior Consultant or Project Manager. Understands and identifies project requirements and performs independent technical work on basic tasks within one’s own…
Added 2 months ago
S
ICT Designer, Mission Critical
Stantec
Toronto, ON
- Full-time
…and Communications Technology Senior Consultant or Project Manager. Understands and identifies project requirements and performs independent technical work on basic tasks within one’s own…
Added 1 month ago
Manager, Development Engineering (Water and Wastewater)
Region of Waterloo
Kitchener, ON
Leads a team responsible for overseeing water and wastewater infrastructure with a focus on the linear system. Conducts and manages feasibility studies, Class Environmental Assessments,…
Added 1 month ago
CP
Director, Investment Operations
CAAT Pension Plan
Toronto, ON · Head Office
- Full-time
Experience within a pension plan, institutional asset owner, sophisticated asset manager, insurer or comparable investment organization is a strong asset.
Added 2 months ago
S
Regional Business Leader, Infrastructure – Québec
Stantec
Longueuil, QC
- Full-time
What is your approach to bringing together our Community Development and Transportation team members into the One Infrastructure approach to achieve collaboration and growth in the region?
Added 1 month ago
TT
Program Manager
Tamanna Technology
Toronto, ON · Greater Toronto Area, Canada
- Contract
Manage end-to-end program delivery across business, technology, operations, and vendor teams.
Added 2 months ago
S
Environmental Professional, Contaminated Sites Project Manager
Stantec
Calgary, AB
- Full-time
We are seeking enthusiastic environmental professionals that can provide technical excellence and leadership as Project Manager(s) within our growing Prairies and Territories Site…
Added 2 months ago
S
Environmental Professional, Contaminated Sites Project Manager
Stantec
Yellowknife, NT
- Full-time
We are seeking enthusiastic environmental professionals that can provide technical excellence and leadership as Project Manager(s) within our growing Prairies and Territories Site…
Added 2 months ago
S
Senior Project Manager- Water Infrastructure
Stantec
Edmonton, AB
- Full-time
Stantec’s Alberta offices are looking for a Senior Project Manager to lead water related infrastructure projects. The right candidate will have a combination of project management and…
Added 2 months ago
S
Senior Project Manager, Mission Critical
Stantec
Markham, ON
- Full-time
The Senior Project Manager is directly responsible for the overall successful execution and delivery of the project, both to the Client and Stantec, according to the contract. The Senior…

Bombardier

IT Major Incident Manager

Dorval, QC, Canada

Internship

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Job details

Job type: Internship
Experience: You have at least 8 years of experience working in IT Operations, Command Center, NOC, Major Incident Management, or Service Management environments.
Posting language: English
Posted: Sep 17, 2026

Original job description

When applicable, Bombardier promotes flexible and hybrid work policies.

Why join us?

At Bombardier, we design, build and maintain the world’s peak-performing aircraft for the world’s most discerning people and businesses, governments and militaries. We have been successful in setting the highest standards by putting our people at the heart of it all, and defining excellence, together.

Working at Bombardier means operating at the highest level. Every day, you are part of a team that delivers superior experiences and products, pushing the boundaries of what's possible in our industry and beyond. By prioritizing employee growth and development, we empower everyone to reach their full potential on their own terms, because the best work happens when you are free to be yourself and share your unique expertise.

Bombardier’s Benefits Program

With our employees’ well-being top of mind, we offer a comprehensive and competitive Benefits Program, which includes the following:

Insurance plans (Dental, medical, life insurance, disability, and more)
Competitive base salary
Retirement savings plan
Employee Assistance Program
Tele Health Program

Position Overview

We are currently seeking a Major Incident Manager to join our IT Operations team. In this role, you will be responsible for monitoring and maintaining the health of critical technology services, leading the resolution of major incidents, and ensuring business operations remain resilient and available. Acting as a central coordination point during service disruptions, you will drive timely communication, stakeholder engagement, and cross-functional collaboration to minimize business impact and restore services as quickly as possible.

How to thrive in this role?

You excel in a fast-paced environment, possess strong IT operations and ITIL knowledge, and can effectively bridge technical and business conversations
You are skilled at coordinating teams during high-pressure situations, communicating with stakeholders at all levels, and identifying opportunities to improve service reliability and operational efficiency
In this role, you must be able to work on rotation outside of normal business hours (weekend shifts, holidays, & evenings) as our team’s coverage is 24 hours a day, 7 days a week, 365 days a year.

What are your contributions to the team?

Take end to end ownership of Major Incidents impacting Bombardier environment, coordinating with resolution technology teams and establishing effective communication
Lead, facilitate, and chair all investigation conference calls dedicated to prompt resolution of Major Incidents and send regular communications to the stakeholders
Collaborate with infrastructure, application, cloud, and other support teams to improve service availability, monitoring effectiveness, and operational performance.
Take actions to achieve reductions in frequency and duration of Major incidents that impact IT availability. Audit and ensure ticket compliance per ITIL and Major Incident Management best practices
Drive proactive monitoring, event management, and continuous service improvement initiatives to reduce business-impacting incidents and improve service reliability across the enterprise.
Identify recurring operational issues and work with resolver groups to implement preventive and corrective actions.
Drive automation initiatives to improve operational efficiency and accelerate incident response.
Support automation, self-healing, and operational efficiency initiatives to reduce manual effort and improve service reliability.
Participate in MORs, DMMs, operational readiness, health checks, and service risk assessments.
Maintain operational runbooks, SOPs, dashboards, escalation matrices, and knowledge articles to support effective service restoration and operational readiness.

How to thrive in this role?

You have a Bachelor Degree in Engineering, Computer Science, or relevant technical discipline.
You have at least 8 years of experience working in IT Operations, Command Center, NOC, Major Incident Management, or Service Management environments.
You have ITIL Foundation Certification.
You have strong knowledge of ITIL Event, Incident, Problem, and Change Management processes and ServiceNow, especially ServiceNow Incident Management module.
You have strong analytical skills with experience interpreting operational metrics, trends, and KPIs.
You have good understanding of multi-tiered IT infrastructure environments, including routers, switches, physical/virtual servers, storage arrays, active directory, and APIs.
Good knowledge of computer systems, integration and architecture principles, and how interconnected technologies support critical business processes.
Experience in IT support and operational management, including coordinating service restoration and managing high-impact incidents.
Experience with automation, workflow orchestration, or operational process improvement is considered an asset.
Knowledge of enterprise monitoring and observability tools (Datadog, ManageEngine, Ignio, etc.).
You have outstanding written and verbal communications skills in English; proficiency in French is an asset.
You have expertise in Microsoft Teams, Co-Pilot, and Microsoft Office 365.

Now that you can see yourself in this role, apply and join the Bombardier Team!

Please note: You don’t need all the skills, knowledge, and experience listed to apply for this position. We’re not looking for the perfect candidate, we’re looking for great talent and passionate individuals.

Bombardier is an equal opportunity employer and encourages persons of any race, religion, ethnicity, gender identity, sexual orientation, age, immigration status, disability or other applicable legally protected characteristics to apply.

Job IT Major Incident Manager

Primary Location Administrative Centre (CA)

Organization Aerospace Canada

Shift Day job

Employee Status Regular

Requisition 15538 IT Major Incident Manager

Apply About employer

More about this job

Responsibilities

The Major Incident Manager is responsible for monitoring critical technology services and leading the resolution of major incidents to ensure business resilience. They act as a central coordination point, driving communication and collaboration across teams to minimize business impact during service disruptions.

Requirements

Candidates must hold a Bachelor's degree in a technical discipline and possess at least 8 years of experience in IT Operations or Service Management. Proficiency in ITIL processes, ServiceNow, and the ability to work a 24/7 rotation are essential requirements for this role.

Skills

Major Incident Management
IT Operations
ITIL
ServiceNow
Incident Management
Problem Management
Change Management
Event Management
Stakeholder engagement
Cross-functional collaboration
Automation
Monitoring
Observability
Service reliability
Operational efficiency
Technical communication

Benefits

Insurance plans
Dental
Medical
Life insurance
Disability
Competitive base salary
Retirement savings plan
Employee Assistance Program
Tele Health Program

Visa sponsorship

Not detected in the job text

Keywords

IT Major Incident Manager
IT Operations
ITIL Foundation
ServiceNow
Incident Management
Problem Management
Change Management
Event Management
Datadog
ManageEngine
Ignio
Microsoft Teams
Co-Pilot
Microsoft Office 365
Infrastructure
Cloud
Automation
Observability
Operational efficiency
Service reliability
KPIs
SOPs
Runbooks
Active Directory
APIs
Aviation
Aerospace
Command Center
NOC
Service Management

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