IT Support Specialist - Events & VIP Users
- Dorval, QC, Canada
Full-time
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Job details
- Job type
- Full-time
- Apply by
- Experience
- You have 8-10 years’ work experience in providing VIP/Gold technical support.
- Posting language
- English
- Posted
Original job description
When applicable, Bombardier promotes flexible and hybrid work policies.
Why join us?
At Bombardier, we design, build and maintain the world’s peak-performing aircraft for the world’s most discerning people and businesses, governments and militaries. We have been successful in setting the highest standards by putting our people at the heart of it all, and defining excellence, together.
Working at Bombardier means operating at the highest level. Every day, you are part of a team that delivers superior experiences and products, pushing the boundaries of what's possible in our industry and beyond. By prioritizing employee growth and development, we empower everyone to reach their full potential on their own terms, because the best work happens when you are free to be yourself and share your unique expertise.
Bombardier’s Benefits Program
With our employees’ well-being top of mind, we offer a comprehensive and competitive Benefits Program, which includes the following:
Please note: You don’t need all the skills, knowledge, and experience listed to apply for this position. We’re not looking for the perfect candidate, we’re looking for great talent and passionate individuals.
Bombardier is an equal opportunity employer and encourages persons of any race, religion, ethnicity, gender identity, sexual orientation, age, immigration status, disability or other applicable legally protected characteristics to apply.
Job IT Support Specialist - Events & VIP Users
Primary Location Administrative Centre (CA)
Organization Aerospace Canada
Shift Day job
Employee Status Regular
Requisition 15728 IT Support Specialist - Events & VIP Users
Why join us?
At Bombardier, we design, build and maintain the world’s peak-performing aircraft for the world’s most discerning people and businesses, governments and militaries. We have been successful in setting the highest standards by putting our people at the heart of it all, and defining excellence, together.
Working at Bombardier means operating at the highest level. Every day, you are part of a team that delivers superior experiences and products, pushing the boundaries of what's possible in our industry and beyond. By prioritizing employee growth and development, we empower everyone to reach their full potential on their own terms, because the best work happens when you are free to be yourself and share your unique expertise.
Bombardier’s Benefits Program
With our employees’ well-being top of mind, we offer a comprehensive and competitive Benefits Program, which includes the following:
- Insurance plans (Dental, medical, life insurance, disability, and more)
- Competitive base salary
- Retirement savings plan
- Employee Assistance Program
- Tele Health Program
- Support the VIP/Gold users on day-to-day IT issues, being a primary point of contact to resolve IT issues in real time.
- Provide support on technology platforms like Microsoft, Adobe, Intune, MECM and Apple.
- Collect all essential technical information pertaining to issues, analyze, troubleshoot, and escalate to an SDM/Manager when necessary.
- Be responsible for diagnosing and repairing EUC issues, installing, and configuring hardware and software as required and ensuring optimal performance.
- Be responsible to support IT events and enable necessary IT setup as required by business.
- Proactively reach out to different business support teams for effective collaboration on IT events.
- Complete all VIP/Gold incident and requests within agreed SLA.
- You have a degree or diploma in a relevant field of Information Technology or relevant experience
- You have 8-10 years’ work experience in providing VIP/Gold technical support.
- You have good understanding of ITIL and Service Now platform.
- You have relevant experience in supporting IT events.
- You have excellent communication skills in both French and English.
- You have excellent customer service skills with a key focus on helping end users.
- You have strong problem-solving skills and adaptability to learn quickly in a changing environment.
- You have good interpersonal and communication skills with the ability to work effectively with a wide range of individuals in a diverse community.
Please note: You don’t need all the skills, knowledge, and experience listed to apply for this position. We’re not looking for the perfect candidate, we’re looking for great talent and passionate individuals.
Bombardier is an equal opportunity employer and encourages persons of any race, religion, ethnicity, gender identity, sexual orientation, age, immigration status, disability or other applicable legally protected characteristics to apply.
Job IT Support Specialist - Events & VIP Users
Primary Location Administrative Centre (CA)
Organization Aerospace Canada
Shift Day job
Employee Status Regular
Requisition 15728 IT Support Specialist - Events & VIP Users
More about this job
Responsibilities
Provide real-time IT support to VIP and Gold users, diagnosing and resolving end-user computing issues across Microsoft, Adobe, Intune, MECM, and Apple platforms. Set up IT for business events, collaborate with support teams, and complete incidents and requests within agreed service-level targets.
Requirements
The role requires a degree or diploma in a relevant IT field or equivalent experience, along with 8–10 years of VIP or Gold technical support experience. Candidates should understand ITIL and ServiceNow, have IT event support experience, and demonstrate strong customer service, communication, adaptability, and problem-solving skills; French and English proficiency is required.
Skills
- VIP User Support
- IT Troubleshooting
- Microsoft Platforms
- Adobe
- Microsoft Intune
- MECM
- Apple Platforms
- End-User Computing Support
- Hardware Installation and Configuration
- Software Installation and Configuration
- IT Event Support
- ITIL
- ServiceNow
- Incident Management
- Customer Service
- Problem-Solving
Benefits
- Dental Insurance
- Medical Insurance
- Life Insurance
- Disability Insurance
- Retirement Savings Plan
- Employee Assistance Program
- Telehealth Program
Visa sponsorship
Not detected in the job text
Categories
- Technology
- Customer Service & Support
Keywords
- Information Technology
- VIP Support
- Gold User Support
- Microsoft
- Adobe
- Microsoft Intune
- MECM
- Apple
- End-User Computing
- Hardware
- Software
- IT Event Support
- ITIL
- ServiceNow
- Incident Management
- Service-Level Agreement
- Troubleshooting
- Technical Support
- Customer Service
- French
- English
- Aviation
- Aerospace