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Added 3 hours ago
Director & Assistant Market Leader, Private Wealth
BMO
Toronto, ON · FCP
Full-time
The Director & Assistant Market Leader supports the organization’s growth objectives by enhancing profitability, market share and loyalty of the assigned Private Wealth branch / market with…
Added 8 hours ago
Sales Associate
tbooth wireless / la cabine t sans fil
Burnaby, BC
Full-time
…we’re proud to be recognized as a Best Place to Work by HR Director Magazine. Join us in a rewarding, people-first environment where opportunity and growth are always within…
Added 9 hours ago
Sales Associate III
Coach
Richmond, BC
Full-time
Coach is a global fashion house founded in New York in 1941. Inspired by the vision of Creative Director Stuart Vevers and the inclusive and courageous spirit of our hometown, we make…
Added 9 hours ago
Wealth Advisor
ATB
Red Deer, AB
Full-time
As ATB's next Wealth Advisor, you will be working under the leadership of the Regional Director and will be responsible for the investment advice and holistic financial planning needs of…
Added 10 hours ago
Senior Product Manager, Salesforce and Digital platforms
nesto
Canada
Full-time
Nesto Group is Canada's leading provider of mortgage technology and financing solutions, with more than CAD $80 billion in residential and commercial mortgages under administration. Trusted…
Added 11 hours ago
Temporary Sales Associate
Coach
Mississauga, ON
Part-time
Coach is a global fashion house founded in New York in 1941. Inspired by the vision of Creative Director Stuart Vevers and the inclusive and courageous spirit of our hometown, we make…
Added 11 hours ago
Temporary Sales Associate
Coach
Mirabel, QC
Part-time
Coach is a global fashion house founded in New York in 1941. Inspired by the vision of Creative Director Stuart Vevers and the inclusive and courageous spirit of our hometown, we make…
Added 13 hours ago
Wealth Advisor
ATB Financial
Red Deer, AB
Full-time
As ATB's next Wealth Advisor, you will be working under the leadership of the Regional Director and will be responsible for the investment advice and holistic financial planning needs of…
Added 14 hours ago
Specialist, Front Store Operations
Loblaw Companies Limited
Toronto, ON
Full-time
…Canada. From prescriptions to walk-in clinics, and a beloved loyalty program, we’re caring and supporting our customers in new ways every…
Added 14 hours ago
Director, Specialty Retail Programs
Shoppers Drug Mart Specialty Health Network
Mississauga, ON
Full-time
…Canada. From prescriptions to walk-in clinics, and a beloved loyalty program, we’re caring and supporting our customers in new ways every…
Added 17 hours ago
Marketing Manager, Monthly Giving
The Princess Margaret Cancer Foundation
Toronto, ON
$80,000 to $90,000 CAD / year
Full-time
Reports to: Senior Marketing Director, Community Giving
Added 21 hours ago
Marketing Manager, Monthly Giving
University Health Network
Toronto, ON
$80,000 to $90,000 CAD / year
Full-time
Reports to: Senior Marketing Director, Community Giving
Added 1 day ago
Sales Associate (English & Vietnamese/Tagalog preferred)
WIRELESSWAVE / WAVE SANS FIL
Edmonton, AB
Full-time
…we’re proud to be recognized as a Best Place to Work by HR Director Magazine. Join us in a rewarding, people-first environment where opportunity and growth are always within…
Added 1 day ago
Director of Finance
KLONDIKE Lubricants Corporation
Langley (District), BC · Langley, BC
Full-time
…core competitive advantages and key drivers of distributor…
Added 1 day ago
Director, Strategic Advisory
Bond Brand Loyalty
Toronto, ON
$135,000 to $160,000 CAD / year
Full-time
The Director, Strategic Advisory serves as a senior leader accountable for driving business growth, owning complex client portfolios, and leading high-performing teams through…
Added 2 days ago
Sr Account Executive
Meltwater
Toronto, ON
Full-time
…forefront of our sales efforts, reporting directly to the Sales…
Added 2 days ago
Director, Application Support
Bond Brand Loyalty
Toronto, ON
$125,000 to $170,000 CAD / year
At Bond, we build growth and loyalty for some of the world’s most recognized brands. Behind that work is a team of smart, curious people who care deeply about clients, each other, and…
Added 2 days ago
Director, Software Development & Enterprise Applications
Groupe Nordik
Gatineau, QC
Full-time
Reporting to the VP IT, you lead all of Groupe Nordik's applications. That covers our in-house solutions (reservations, payments, loyalty, guest experience) and our ERP, CRM and HR…
Added 2 days ago
Relationship Manager, Business Banking
CIBC
Brantford, ON
Full-time
As a member of Business Banking team, you’ll be reporting to the Director or Senior Manager & Team Lead, Business Banking, providing new and existing clients with an exceptional client…
Added 2 days ago
Manager of Digital Performance (Adoption and Servicing)
Manulife
Toronto, ON · Waterloo, ON
Full-time
Reporting directly to the Director, Digital Sales and Servicing Performance this role offers an exciting opportunity to make a significant impact in Manulife Bank's digital evolution.
Added 3 days ago
Sales Associate
WIRELESSWAVE / WAVE SANS FIL
AB · Edmonton, AB
Full-time
…we’re proud to be recognized as a Best Place to Work by HR Director Magazine. Join us in a rewarding, people-first environment where opportunity and growth are always within…
Added 3 days ago
Temporary Sales Associate
Coach
Tsawwassen, BC
Part-time
Coach is a global fashion house founded in New York in 1941. Inspired by the vision of Creative Director Stuart Vevers and the inclusive and courageous spirit of our hometown, we make…
Added 3 days ago
Temporary Sales Associate
Coach
Toronto, ON
Part-time
Coach is a global fashion house founded in New York in 1941. Inspired by the vision of Creative Director Stuart Vevers and the inclusive and courageous spirit of our hometown, we make…
Added 3 days ago
Case Manager - Long Term Care
Intercare
Calgary, AB
Full-time
Provides Leadership that fosters personal and professional development, demonstrating integrity, loyalty and personal credibility. Demonstrates and promotes ethical standards while…
Added 3 days ago
Director, Virtual Care Technology Applications
Shoppers Drug Mart Specialty Health Network
Mississauga, ON
Full-time
…Canada. From prescriptions to walk-in clinics, and a beloved loyalty program, we’re caring and supporting our customers in new ways every…

Bond Brand Loyalty

Director, Application Support

Toronto, ON, Canada

Pay: $125,000 to $170,000 CAD / year
Experience: 10+ years of experience in application support, IT operations, or software engineering, including 5+ years in leadership roles managing multiple teams or functions.
Posting language: English
Posted: Sep 23, 2026

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Original job description

At Bond, we build growth and loyalty for some of the world’s most recognized brands. Behind that work is a team of smart, curious people who care deeply about clients, each other, and building something meaningful together.

The Director, Application Support is a strategic leader responsible for directing the delivery and evolution of Bond’s application support services across multiple teams, clients, and portfolios. This role requires a highly skilled professional who excels at navigating complex challenges with significant ambiguity, balancing strategic vision with hands-on execution.

The successful candidate will be a trusted thought leader within Bond, inspiring teams to deliver exceptional service, driving process and technology improvements, and ensuring application stability and performance that directly supports client success and business growth. Required:

Bachelor’s degree in Computer Science, Information Systems, or related field, or equivalent experience.
10+ years of experience in application support, IT operations, or software engineering, including 5+ years in leadership roles managing multiple teams or functions.
Proven track record in leading strategic initiatives, managing large client portfolios, and delivering measurable operational improvements.
Strong understanding of application architecture, infrastructure dependencies and IT operations.
An expert and a leader with proven background in IT service management.
Training and certification in IT support and operations best practices (ITIL or similar).
Exceptional leadership, communication, and stakeholder management skills, with the ability to influence at all levels.

Technology and tools:

Microsoft stack including native Azure, .NET, SQL.
Observability and monitoring: Splunk, Dotcom, App Insight, Log Analytics.
Process automation: MFT, Power Automate, Zoho, PagerDuty.

Preferrable assets:

Familiarity with the Azure Well-Architected Framework.
Familiarity with modern observability, monitoring, and automation tools.
Experience with budget management and cost optimization in a technology function.
Demonstrated success in building new service offerings or transforming existing support functions.
Microsoft Azure certification.

Strategic Leadership & Vision

Define and lead the strategic direction for the Application Support function in alignment with Bond’s broader business goals.
Contribute to the development of new service offerings and enhancements to existing support capabilities.
Serve as a change agent, championing innovation, process maturity, and continuous improvement.
Leverage deep understanding of client needs, industry trends, and competitive insights to inform strategy and operational priorities.
Contributes to development of strategies of an Application Support, Incident and Problem Management.

People Leadership & Team Development

Lead multiple Application Support teams across various projects and clients.
Build and sustain a high-performing team culture that fosters collaboration, innovation, and accountability.
Actively manage resourcing, budgeting, and team structure to align with strategic priorities.
Mentor managers, team leads, and senior technical staff, developing leadership capability within the function.
Conduct performance optimization initiatives to scale team capacity and improve efficiency.

Operational Excellence & Delivery

Oversee delivery of Tier 1, Tier 2, and Tier 3 application support, ensuring high availability, reliability, and performance.
Establish, monitor, and report support KPIs, find and implement support processes and policies improvements.
Oversee and manage performance of external Application Support vendors.
Drive optimization of incident, problem, and change management processes to reduce escalation volume and improve resolution times.
Ensure compliance with security, regulatory, and best-practice standards in all solutions and processes.
Makes decisions on implementation and ensures operational effectiveness and contributes to development of organizational policies.
Lead cross-functional initiatives to address systemic issues, improve tooling, and enhance service quality.
Manage support for larger and more complex client portfolios, balancing multiple priorities and service level agreements (SLAs).

Business Acumen & Impact

Apply advanced understanding of Bond’s revenue streams (Gross Revenue, Net Revenue, Gross Margin) to make informed decisions that balance client satisfaction with operational efficiency.
Participate in P&L discussions for the function and provide input on cost and investment considerations.
Use business and client knowledge to influence product and service evolution.
Actively contribute to Bond’s market presence through thought leadership, client engagement, and industry participation.
Interacts with senior management, executives, and/or major customers.
Reconciles multiple stakeholder views to drive business value.

Compensation: The expected base salary compensation for this role is $ 125,000 to $170,000 CAD annually.

Use of Artificial Intelligence (AI): Bond uses AI tools during parts of the screening, assessment, and selection process, supporting a fair and efficient hiring process. We welcome applications from all qualified candidates; however, only those selected for an interview will be contacted.

Vacancy Type: This posting is for an existing vacancy.
The actual base salary compensation will vary depending on local market conditions, geography, and relevant job-related factors such as skills, qualifications, experience, and education/training.

At Bond, we believe compensation is more than a salary. Our Total Rewards program is designed to help you grow your career, support your well-being and keep you meaningfully connected:

Flexibility: A hybrid work model and flexible vacation offers agility to meet the needs of our global business and workforce, allowing us to inspire the best from our people.

Moments that matter: Social events like F1rst Thursdays, Kick-Off gatherings, and holiday parties make it easy to build relationships and have fun.

Health & Wellness support: Competitive healthcare and wellness benefits that care for both body and mind including Medical, Dental, Vision, Health Care Spending Account, Employee Assistance Program, access to 24/7 virtual healthcare and/or consultation services for you and your family - all available from your first day.
Future-focused: Retirement planning assistance with company matching.

Career development: Access to learning programs, mentorship, stretch projects, and internal mobility to keep you moving forward.

Celebrating your impact: Recognition programs for individual and team achievements, peer-nominated awards, and service anniversaries.

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More about this job

Responsibilities

The Director of Application Support leads the strategic direction and evolution of support services across multiple teams and client portfolios. This role involves managing high-performing teams, driving operational excellence, and ensuring application stability while contributing to business growth and P&L discussions.

Requirements

Candidates must have a bachelor's degree in a related field and over 10 years of experience in application support or IT operations, including 5 years in leadership. Proficiency in the Microsoft Azure stack and ITIL best practices is required, along with strong communication and stakeholder management skills.

Skills

Strategic leadership
Application support
IT operations
Software engineering
IT service management
Incident management
Problem management
Azure
SQL
Splunk
Power automate
Budget management
Stakeholder management
Team development
Process automation
Performance optimization

Benefits

Medical insurance
Dental insurance
Vision insurance
Health care spending account
Employee assistance program
Virtual healthcare
Retirement planning assistance
Company matching
Flexible vacation
Career development programs
Mentorship
Recognition programs

Visa sponsorship

Not detected in the job text

Keywords

Application Support
Azure
DotNet
SQL
Splunk
Dotcom
App Insight
Log Analytics
MFT
Power Automate
Zoho
PagerDuty
ITIL
Azure Well-Architected Framework
Incident Management
Problem Management
Change Management
SLA
P&L
IT Operations
Software Engineering
Strategic Leadership
Operational Excellence
Cloud Computing
Observability
Monitoring
Budget Management
Stakeholder Management
Team Mentorship
Process Automation

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