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Added 31 mins ago
Associate Director - Commercial Real Estate
ATB
Edmonton, AB
Full-time
As ATB’s next Associate Director, Commercial Real Estate, you are someone who loves solving problems and connecting with people. You are customer obsessed and leverage your financial skills…
Added 45 mins ago
Associate Student Recruitment Advisor
The University of British Columbia
Kelowna, BC
$5,692.25 to $8,179.5 CAD / month
Full-time
The Associate Student Recruitment Advisor reports to the Associate Director, Student Recruitment & Advising. The position works closely in collaboration with: (a) Student Recruiter-Advisors…
Added 59 mins ago
Commercial Manager, Americas Private Equity
Dialectica
Montreal, QC
Full-time
…client-facing activity across the region. Reporting to the Director of Private Equity, you will establish and grow relationships with private equity clients across the Americas - building…
Added 1 hour ago
Senior Manager, Payroll
The University of British Columbia
Vancouver, BC
$10,459.67 to $15,675.58 CAD / month
Full-time
This position will also support the Director in representing the University and leading interactions with audit, banks relating to payroll, government and other external stakeholders. The…
Added 1 hour ago
Manager, Payroll Operations & Control
The University of British Columbia
Vancouver, BC
$9,599.75 to $14,385.5 CAD / month
Full-time
Reporting to the Director, Payroll, the Manager, Control and Operations is a key position for internal controls and governance over the payroll function. This role provides supervisory and…
Added 1 hour ago
Program Director – Wireline Network Transformation & Delivery
Tata Consultancy Services
Toronto, ON · Greater Toronto Area, Canada
Full-time
Identify and develop strategic improvement opportunities, innovative solutions, and industry-leading practices that enhance customer experience, delivery efficiency, and business value.
Added 1 hour ago
Director, Undergraduate Student Services Office
University of Saskatchewan
Saskatoon, SK
The Director leads undergraduate student services in the College of Arts and Science. The role is responsible for setting direction, priorities, and goals for services that support more…
Added 1 hour ago
Talent Product Operations Associate
Infoblox
Burnaby, BC
…make a difference. Our cloud-first networking and security solutions already protect 70% of the Fortune 500, and we’re looking for creative thinkers ready to push that influence even…
Added 1 hour ago
Precision Agriculture Lead - Agriculture
Brandt Group of Companies
AB · Alberta, Canada
Full-time
Working with the Director of Precision, you will ensure that the company vision of the Precision Ag division is implemented within your area of responsibility.
Added 1 hour ago
Project Manager 1
University of Victoria
Victoria, BC
Full-time
Reporting to the Associate Director, Project Management Services (PMS), or the Manager, Interior Modification Services, the Project Manager 1 (PM1), with guidance and direction from their…
Added 1 hour ago
Director, AI Governance and Adoption (T & I) (Telework/Hybrid)
CBC/Radio-Canada
Toronto, ON · Ottawa, ON · Montreal, QC
Full-time
The Director, AI Governance and Adoption is responsible for driving the evolution of the enterprise AI governance framework, and facilitating the responsible adoption of artificial…
Added 1 hour ago
Director, People Analytics
CBC/Radio-Canada
Toronto, ON · Ottawa, ON · Montreal, QC
Full-time
Reporting to the Executive Director, People Systems & Analytics the Director, People Analytics will own the vision, creation, and deployment of the enterprise-wide People Analytics strategy…
Added 1 hour ago
Director, Product Evolution
CBC/Radio-Canada
Toronto, ON · Ottawa, ON · Montreal, QC
Full-time
Reporting to the Executive Director, People Systems & Analytics, we are seeking a visionary and results-driven Director, Product Evolution (Workday) to lead the strategic advancement,…
Added 1 hour ago
Director, AI Innovation Enablement (T & I) (Telework/Hybrid)
CBC/Radio-Canada
Toronto, ON · Ottawa, ON · Montreal, QC
Full-time
…data strategy, enablement and governance. The creation of the Director, AI Innovation role is central to this ambition. This individual will play a key role in identifying, prioritizing and…
Added 1 hour ago
Director, AI Enterprise Data Governance (T & I) (Telework/Hybrid)
CBC/Radio-Canada
Toronto, ON · Ottawa, ON · Montreal, QC
Full-time
…decision-making, advanced analytics and artificial intelligence solutions, CBC/Radio-Canada is implementing an enterprise-wide data governance program. The creation of the Director,…
Added 1 hour ago
Information Technology Audit Manager
Sun Life
Toronto, ON · Sun Life Toronto One York
Full-time
The Information Technology (IT) Audit Manager is a role within IA that will report to the Director (IT Digital and Data), within Internal Audit. The incumbent will support the execution of…
Added 1 hour ago
2D Pipeline Show TD
Bardel Entertainment
Remote, Canada
Remote
…identifying pipeline improvements, and developing practical tools and solutions where…
Added 2 hours ago
Warehouse Manager
Sysco
Vancouver, BC · Buckhead Vancouver
Full-time
Maintain strong alignment with the Director of Operations on priorities, decisions, and operational performance.
Added 2 hours ago
Senior Director, AI and Data & Integration Platforms
Royal Bank of Canada
Mississauga, ON
Full-time
As Senior Director, AI and Data & Integration Platforms, you will own the strategy and end-to-end delivery across all three domains. You'll be responsible for building the intelligent,…
Added 2 hours ago
Design Engineer
Definitive Electronics
Engineer, BC
Full-time
…construction teams. The AV Design Engineer ensures that all AV solutions meet project requirements, industry standards, and client…
Added 2 hours ago
Marketing Officer - Events (Term Position)
Banff Centre for Arts and Creativity
Banff, AB
Full-time
Reporting to the Marketing Director, below are some key responsibilities:
Added 2 hours ago
Director, Product Evolution
CBC/Radio-Canada
Ottawa, ON
Full-time
Reporting to the Executive Director, People Systems & Analytics, we are seeking a visionary and results-driven Director, Product Evolution (Workday) to lead the strategic advancement,…
Added 2 hours ago
Director, People Analytics
CBC/Radio-Canada
Ottawa, ON
Full-time
Reporting to the Executive Director, People Systems & Analytics the Director, People Analytics will own the vision, creation, and deployment of the enterprise-wide People Analytics strategy…
Added 2 hours ago
Director, AI Governance and Adoption (T & I) (Telework/Hybrid)
CBC/Radio-Canada
Montreal, QC
Full-time
The Director, AI Governance and Adoption is responsible for driving the evolution of the enterprise AI governance framework, and facilitating the responsible adoption of artificial…
Added 2 hours ago
Member of Technical Staff 3- DataHub
Nutanix
Vancouver, BC
$132,000 to $198,000 CAD / year
Full-time
…to pushing boundaries and delivering trusted enterprise data solutions. Our team's diverse skill sets enable us to solve complex challenges in enterprise search, data access, and governance…

Bond Brand Loyalty

Director, Application Support

Toronto, ON, Canada

Pay: $125,000 to $170,000 CAD / year
Experience: 10+ years of experience in application support, IT operations, or software engineering, including 5+ years in leadership roles managing multiple teams or functions.
Posting language: English
Posted: Sep 23, 2026

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Original job description

At Bond, we build growth and loyalty for some of the world’s most recognized brands. Behind that work is a team of smart, curious people who care deeply about clients, each other, and building something meaningful together.

The Director, Application Support is a strategic leader responsible for directing the delivery and evolution of Bond’s application support services across multiple teams, clients, and portfolios. This role requires a highly skilled professional who excels at navigating complex challenges with significant ambiguity, balancing strategic vision with hands-on execution.

The successful candidate will be a trusted thought leader within Bond, inspiring teams to deliver exceptional service, driving process and technology improvements, and ensuring application stability and performance that directly supports client success and business growth. Required:

Bachelor’s degree in Computer Science, Information Systems, or related field, or equivalent experience.
10+ years of experience in application support, IT operations, or software engineering, including 5+ years in leadership roles managing multiple teams or functions.
Proven track record in leading strategic initiatives, managing large client portfolios, and delivering measurable operational improvements.
Strong understanding of application architecture, infrastructure dependencies and IT operations.
An expert and a leader with proven background in IT service management.
Training and certification in IT support and operations best practices (ITIL or similar).
Exceptional leadership, communication, and stakeholder management skills, with the ability to influence at all levels.

Technology and tools:

Microsoft stack including native Azure, .NET, SQL.
Observability and monitoring: Splunk, Dotcom, App Insight, Log Analytics.
Process automation: MFT, Power Automate, Zoho, PagerDuty.

Preferrable assets:

Familiarity with the Azure Well-Architected Framework.
Familiarity with modern observability, monitoring, and automation tools.
Experience with budget management and cost optimization in a technology function.
Demonstrated success in building new service offerings or transforming existing support functions.
Microsoft Azure certification.

Strategic Leadership & Vision

Define and lead the strategic direction for the Application Support function in alignment with Bond’s broader business goals.
Contribute to the development of new service offerings and enhancements to existing support capabilities.
Serve as a change agent, championing innovation, process maturity, and continuous improvement.
Leverage deep understanding of client needs, industry trends, and competitive insights to inform strategy and operational priorities.
Contributes to development of strategies of an Application Support, Incident and Problem Management.

People Leadership & Team Development

Lead multiple Application Support teams across various projects and clients.
Build and sustain a high-performing team culture that fosters collaboration, innovation, and accountability.
Actively manage resourcing, budgeting, and team structure to align with strategic priorities.
Mentor managers, team leads, and senior technical staff, developing leadership capability within the function.
Conduct performance optimization initiatives to scale team capacity and improve efficiency.

Operational Excellence & Delivery

Oversee delivery of Tier 1, Tier 2, and Tier 3 application support, ensuring high availability, reliability, and performance.
Establish, monitor, and report support KPIs, find and implement support processes and policies improvements.
Oversee and manage performance of external Application Support vendors.
Drive optimization of incident, problem, and change management processes to reduce escalation volume and improve resolution times.
Ensure compliance with security, regulatory, and best-practice standards in all solutions and processes.
Makes decisions on implementation and ensures operational effectiveness and contributes to development of organizational policies.
Lead cross-functional initiatives to address systemic issues, improve tooling, and enhance service quality.
Manage support for larger and more complex client portfolios, balancing multiple priorities and service level agreements (SLAs).

Business Acumen & Impact

Apply advanced understanding of Bond’s revenue streams (Gross Revenue, Net Revenue, Gross Margin) to make informed decisions that balance client satisfaction with operational efficiency.
Participate in P&L discussions for the function and provide input on cost and investment considerations.
Use business and client knowledge to influence product and service evolution.
Actively contribute to Bond’s market presence through thought leadership, client engagement, and industry participation.
Interacts with senior management, executives, and/or major customers.
Reconciles multiple stakeholder views to drive business value.

Compensation: The expected base salary compensation for this role is $ 125,000 to $170,000 CAD annually.

Use of Artificial Intelligence (AI): Bond uses AI tools during parts of the screening, assessment, and selection process, supporting a fair and efficient hiring process. We welcome applications from all qualified candidates; however, only those selected for an interview will be contacted.

Vacancy Type: This posting is for an existing vacancy.
The actual base salary compensation will vary depending on local market conditions, geography, and relevant job-related factors such as skills, qualifications, experience, and education/training.

At Bond, we believe compensation is more than a salary. Our Total Rewards program is designed to help you grow your career, support your well-being and keep you meaningfully connected:

Flexibility: A hybrid work model and flexible vacation offers agility to meet the needs of our global business and workforce, allowing us to inspire the best from our people.

Moments that matter: Social events like F1rst Thursdays, Kick-Off gatherings, and holiday parties make it easy to build relationships and have fun.

Health & Wellness support: Competitive healthcare and wellness benefits that care for both body and mind including Medical, Dental, Vision, Health Care Spending Account, Employee Assistance Program, access to 24/7 virtual healthcare and/or consultation services for you and your family - all available from your first day.
Future-focused: Retirement planning assistance with company matching.

Career development: Access to learning programs, mentorship, stretch projects, and internal mobility to keep you moving forward.

Celebrating your impact: Recognition programs for individual and team achievements, peer-nominated awards, and service anniversaries.

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More about this job

Responsibilities

The Director of Application Support leads the strategic direction and evolution of support services across multiple teams and client portfolios. This role involves managing high-performing teams, driving operational excellence, and ensuring application stability while contributing to business growth and P&L discussions.

Requirements

Candidates must have a bachelor's degree in a related field and over 10 years of experience in application support or IT operations, including 5 years in leadership. Proficiency in the Microsoft Azure stack and ITIL best practices is required, along with strong communication and stakeholder management skills.

Skills

Strategic leadership
Application support
IT operations
Software engineering
IT service management
Incident management
Problem management
Azure
SQL
Splunk
Power automate
Budget management
Stakeholder management
Team development
Process automation
Performance optimization

Benefits

Medical insurance
Dental insurance
Vision insurance
Health care spending account
Employee assistance program
Virtual healthcare
Retirement planning assistance
Company matching
Flexible vacation
Career development programs
Mentorship
Recognition programs

Visa sponsorship

Not detected in the job text

Keywords

Application Support
Azure
DotNet
SQL
Splunk
Dotcom
App Insight
Log Analytics
MFT
Power Automate
Zoho
PagerDuty
ITIL
Azure Well-Architected Framework
Incident Management
Problem Management
Change Management
SLA
P&L
IT Operations
Software Engineering
Strategic Leadership
Operational Excellence
Cloud Computing
Observability
Monitoring
Budget Management
Stakeholder Management
Team Mentorship
Process Automation

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