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Added 21 mins ago
Manager, Retirement & Savings Advice and Sales - Rollover
The Canada Life Assurance Company
Winnipeg, MB · London, ON · Toronto, ON · Ottawa, ON · Montreal, QC · Calgary, AB
Reporting to the Director, Retirement & Savings Advice and Sales, the Manager, Savings & Retirement Advice and Sales is responsible for leading a team of licensed Investment & Retirement…
Added 21 mins ago
Registered Practical Nurse (RPN) - Part Time - Northridge LTC
Extendicare
Northridge, BC
Part-time
Reporting to the Director of Care (DOC) or Director of Health and Wellness (DHW), the Registered Practical Nurse (RPN) is responsible for providing planned, patient-oriented, goal-directed…
Added 34 mins ago
Facilities Asset Analyst
Carleton University
Ottawa, ON
Other
Understanding of risk management practices related to infrastructure, asset condition, and service delivery.
Added 36 mins ago
IPAC - Assistant Director of Nursing Care ADNC, RN or RPN, LTC
Schlegel Villages
Ottawa, ON
Full-time
Support the delivery of IPAC education to all team members, caregivers, volunteers, students, visitors, and residents.
Added 36 mins ago
Social Worker, Hope to Health Primary Care Clinic
Providence Healthcare
Vancouver, BC
Temporary
The hours of work, including start and stop times, days off, work area and work site may be subject to change consistent with operations requirements and applicable provisions of the…
Added 36 mins ago
Senior Associate, Nexus, Investor Delivery - Private Equity
MUFG Investor Services
Toronto, ON · Halifax, Nova Scotia
$63,750 to $93,500 CAD / year
Full-time
· Be a main contact for daily client inquiries and deliverables within your team, striving to complete deliverables within Service level agreements, escalate any client or deliverable…
Added 36 mins ago
Clinical Nurse Manager I, Oncology Outpatient
University Health Network
Toronto, ON
Contract
…exemplary leadership in the management of the unit’s human and financial resources, and develops, implements and manages short- and long-term plans which support and advance unit, site,…
Added 49 mins ago
Director / Managing Director, Business Control Assurance
BMO Capital Markets
Toronto, ON
Full-time
BMO Capital Markets is a leading, full-service financial services provider. We offer corporate and investment banking, treasury management, as well as research and advisory services to…
Added 49 mins ago
Manager, Retirement & Savings Advice and Sales - Rollover
Canada Life
Toronto, ON
Full-time
Reporting to the Director, Retirement & Savings Advice and Sales, the Manager, Savings & Retirement Advice and Sales is responsible for leading a team of licensed Investment & Retirement…
Added 49 mins ago
Senior Associate, Nexus, Investor Delivery - Private Equity
MUFG Investor Services
Toronto, ON
$63,750 to $93,500 CAD / year
Full-time
Be a main contact for daily client inquiries and deliverables within your team, striving to complete deliverables within Service level agreements, escalate any client or deliverable issues…
Added 49 mins ago
Manager, Retirement & Savings Advice and Sales - Rollover
Canada Life
Ottawa, ON
Full-time
Reporting to the Director, Retirement & Savings Advice and Sales, the Manager, Savings & Retirement Advice and Sales is responsible for leading a team of licensed Investment & Retirement…
Added 49 mins ago
Director of Operations
Executrade – Your Recruitment Specialists
AB · Edmonton, AB
Full-time
The Director of Operations will play a key leadership role in overseeing Canadian field operations, supporting asset utilization and equipment readiness, and ensuring consistent service…
Added 49 mins ago
Manager, Retirement & Savings Advice and Sales - Rollover
Canada Life
London, ON
Full-time
Reporting to the Director, Retirement & Savings Advice and Sales, the Manager, Savings & Retirement Advice and Sales is responsible for leading a team of licensed Investment & Retirement…
Added 49 mins ago
Manager, Retirement & Savings Advice and Sales - Rollover
Canada Life
Montreal, QC
Full-time
Reporting to the Director, Retirement & Savings Advice and Sales, the Manager, Savings & Retirement Advice and Sales is responsible for leading a team of licensed Investment & Retirement…
Added 49 mins ago
National Sales Manager
Match Retail
Mississauga, ON
Full-time
Match Retail is a leading provider of sales execution, merchandising, and brand activation services for tier one brands across Canada. We partner with our clients to deliver measurable…
Added 49 mins ago
Manager, Retirement & Savings Advice and Sales - Rollover
Canada Life
Winnipeg, MB
Full-time
Reporting to the Director, Retirement & Savings Advice and Sales, the Manager, Savings & Retirement Advice and Sales is responsible for leading a team of licensed Investment & Retirement…
Added 49 mins ago
Manager, Retirement & Savings Advice and Sales - Rollover
Canada Life
Calgary, AB
Full-time
Reporting to the Director, Retirement & Savings Advice and Sales, the Manager, Savings & Retirement Advice and Sales is responsible for leading a team of licensed Investment & Retirement…
Added 1 hour ago
Personal Support Worker - (3pm-11pm) - PT
Wellington Park Care Centre
Burlington, ON
Part-time
Assists with meal service and nourishment delivery to residents and provides feeding assistance as required.
Added 1 hour ago
Director, AI Innovation Enablement (T & I) (Telework/Hybrid)
Radio-Canada
Montreal, QC
Full-time
…the world. Today, we are transforming ourselves into a modern and agile public service media organization. Technology is the driving force, and we are the team making it…
Added 1 hour ago
Manager, Cardiology
Michael Garron Hospital
Toronto, ON
Full-time
Reporting to the Director, Critical Care & Cardiology, the Manager ensures that patient care and services are delivered in alignment with the Hospital’s vision, strategic priorities,…
Added 1 hour ago
Senior Property Manager – Residential Rental Portfolio
Canterra Group
Toronto, ON · North York, ON
$80,000 to $115,000 CAD / year
Full-time
Reporting to the Director of Operations, you will lead a team of Property Managers overseeing the day-to-day operational management of a high-rise residential rental portfolio in Toronto…
Added 1 hour ago
Search Engine Optimization Manager
Omnicom Media
Toronto, ON
Full-time
Assist Associate Director with developing agency partners’ process and workflow to ensure a collaborative and efficient working relationship (process, timelines, budgets).
Added 1 hour ago
Director, Product Evolution
Radio-Canada
Ottawa, ON
Full-time
Reporting to the Executive Director, People Systems & Analytics, we are seeking a visionary and results-driven Director, Product Evolution (Workday) to lead the strategic advancement,…
Added 1 hour ago
Project Manager, Eastern Canada
Choice Properties
Toronto, ON
Full-time
Reporting to the Director of Construction – On and Eastern Canada, the Project Manager is accountable for the successful delivery of new-build commercial retail development projects…
Added 1 hour ago
Program Administrator
McGill University
Montreal, QC · Bronfman Building
Full-time
Reporting to the Program Director for the Executive MBA Program (EMBA), the incumbent will provide administrative and logistics support in the following key areas: admissions, student…

Bond Brand Loyalty

Director, Application Support

Toronto, ON, Canada

Pay: $125,000 to $170,000 CAD / year
Experience: 10+ years of experience in application support, IT operations, or software engineering, including 5+ years in leadership roles managing multiple teams or functions.
Posting language: English
Posted: Sep 23, 2026

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Original job description

At Bond, we build growth and loyalty for some of the world’s most recognized brands. Behind that work is a team of smart, curious people who care deeply about clients, each other, and building something meaningful together.

The Director, Application Support is a strategic leader responsible for directing the delivery and evolution of Bond’s application support services across multiple teams, clients, and portfolios. This role requires a highly skilled professional who excels at navigating complex challenges with significant ambiguity, balancing strategic vision with hands-on execution.

The successful candidate will be a trusted thought leader within Bond, inspiring teams to deliver exceptional service, driving process and technology improvements, and ensuring application stability and performance that directly supports client success and business growth. Required:

Bachelor’s degree in Computer Science, Information Systems, or related field, or equivalent experience.
10+ years of experience in application support, IT operations, or software engineering, including 5+ years in leadership roles managing multiple teams or functions.
Proven track record in leading strategic initiatives, managing large client portfolios, and delivering measurable operational improvements.
Strong understanding of application architecture, infrastructure dependencies and IT operations.
An expert and a leader with proven background in IT service management.
Training and certification in IT support and operations best practices (ITIL or similar).
Exceptional leadership, communication, and stakeholder management skills, with the ability to influence at all levels.

Technology and tools:

Microsoft stack including native Azure, .NET, SQL.
Observability and monitoring: Splunk, Dotcom, App Insight, Log Analytics.
Process automation: MFT, Power Automate, Zoho, PagerDuty.

Preferrable assets:

Familiarity with the Azure Well-Architected Framework.
Familiarity with modern observability, monitoring, and automation tools.
Experience with budget management and cost optimization in a technology function.
Demonstrated success in building new service offerings or transforming existing support functions.
Microsoft Azure certification.

Strategic Leadership & Vision

Define and lead the strategic direction for the Application Support function in alignment with Bond’s broader business goals.
Contribute to the development of new service offerings and enhancements to existing support capabilities.
Serve as a change agent, championing innovation, process maturity, and continuous improvement.
Leverage deep understanding of client needs, industry trends, and competitive insights to inform strategy and operational priorities.
Contributes to development of strategies of an Application Support, Incident and Problem Management.

People Leadership & Team Development

Lead multiple Application Support teams across various projects and clients.
Build and sustain a high-performing team culture that fosters collaboration, innovation, and accountability.
Actively manage resourcing, budgeting, and team structure to align with strategic priorities.
Mentor managers, team leads, and senior technical staff, developing leadership capability within the function.
Conduct performance optimization initiatives to scale team capacity and improve efficiency.

Operational Excellence & Delivery

Oversee delivery of Tier 1, Tier 2, and Tier 3 application support, ensuring high availability, reliability, and performance.
Establish, monitor, and report support KPIs, find and implement support processes and policies improvements.
Oversee and manage performance of external Application Support vendors.
Drive optimization of incident, problem, and change management processes to reduce escalation volume and improve resolution times.
Ensure compliance with security, regulatory, and best-practice standards in all solutions and processes.
Makes decisions on implementation and ensures operational effectiveness and contributes to development of organizational policies.
Lead cross-functional initiatives to address systemic issues, improve tooling, and enhance service quality.
Manage support for larger and more complex client portfolios, balancing multiple priorities and service level agreements (SLAs).

Business Acumen & Impact

Apply advanced understanding of Bond’s revenue streams (Gross Revenue, Net Revenue, Gross Margin) to make informed decisions that balance client satisfaction with operational efficiency.
Participate in P&L discussions for the function and provide input on cost and investment considerations.
Use business and client knowledge to influence product and service evolution.
Actively contribute to Bond’s market presence through thought leadership, client engagement, and industry participation.
Interacts with senior management, executives, and/or major customers.
Reconciles multiple stakeholder views to drive business value.

Compensation: The expected base salary compensation for this role is $ 125,000 to $170,000 CAD annually.

Use of Artificial Intelligence (AI): Bond uses AI tools during parts of the screening, assessment, and selection process, supporting a fair and efficient hiring process. We welcome applications from all qualified candidates; however, only those selected for an interview will be contacted.

Vacancy Type: This posting is for an existing vacancy.
The actual base salary compensation will vary depending on local market conditions, geography, and relevant job-related factors such as skills, qualifications, experience, and education/training.

At Bond, we believe compensation is more than a salary. Our Total Rewards program is designed to help you grow your career, support your well-being and keep you meaningfully connected:

Flexibility: A hybrid work model and flexible vacation offers agility to meet the needs of our global business and workforce, allowing us to inspire the best from our people.

Moments that matter: Social events like F1rst Thursdays, Kick-Off gatherings, and holiday parties make it easy to build relationships and have fun.

Health & Wellness support: Competitive healthcare and wellness benefits that care for both body and mind including Medical, Dental, Vision, Health Care Spending Account, Employee Assistance Program, access to 24/7 virtual healthcare and/or consultation services for you and your family - all available from your first day.
Future-focused: Retirement planning assistance with company matching.

Career development: Access to learning programs, mentorship, stretch projects, and internal mobility to keep you moving forward.

Celebrating your impact: Recognition programs for individual and team achievements, peer-nominated awards, and service anniversaries.

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More about this job

Responsibilities

The Director of Application Support leads the strategic direction and evolution of support services across multiple teams and client portfolios. This role involves managing high-performing teams, driving operational excellence, and ensuring application stability while contributing to business growth and P&L discussions.

Requirements

Candidates must have a bachelor's degree in a related field and over 10 years of experience in application support or IT operations, including 5 years in leadership. Proficiency in the Microsoft Azure stack and ITIL best practices is required, along with strong communication and stakeholder management skills.

Skills

Strategic leadership
Application support
IT operations
Software engineering
IT service management
Incident management
Problem management
Azure
SQL
Splunk
Power automate
Budget management
Stakeholder management
Team development
Process automation
Performance optimization

Benefits

Medical insurance
Dental insurance
Vision insurance
Health care spending account
Employee assistance program
Virtual healthcare
Retirement planning assistance
Company matching
Flexible vacation
Career development programs
Mentorship
Recognition programs

Visa sponsorship

Not detected in the job text

Keywords

Application Support
Azure
DotNet
SQL
Splunk
Dotcom
App Insight
Log Analytics
MFT
Power Automate
Zoho
PagerDuty
ITIL
Azure Well-Architected Framework
Incident Management
Problem Management
Change Management
SLA
P&L
IT Operations
Software Engineering
Strategic Leadership
Operational Excellence
Cloud Computing
Observability
Monitoring
Budget Management
Stakeholder Management
Team Mentorship
Process Automation

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