Jobs in Canada

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Added 8 mins ago
IS
DevOps & Cloud Infrastructure Engineer
Idealogical Systems Inc
Markham, ON
- Full-time
…Registry, and GKE, with deployments through Bitbucket Pipelines. Client applications run on Laravel across multiple AWS accounts, managed through Laravel Forge with MySQL on RDS. We use…
Added 8 mins ago
SL
Student, Private Fixed Income Operations Specialist, SLC Management (Winter 2027)
Sun Life
Waterloo, ON · Sun Life Waterloo King
- Full-time
…performance-driven organization with a deliberate focus on fostering a development-focused, inclusive culture revolving around our Core Values of being client obsessed, valuing each other,…
Added 22 mins ago
Sales Manager
The Aldo Group Inc / Le Groupe Aldo Inc.
Montreal, QC
Collaborate with Product Development to guide development based on client needs and feedback.
Added 22 mins ago
BB
Lead, Partnerships
Bond Brand Loyalty
Toronto, ON
- $89,000 to $118,000 CAD / year
Partner with digital experience designers, researchers, and analytics leads to bring an integrated point of view to client work, connecting CX strategy with loyalty mechanics, digital…
Added 38 mins ago
PC
Deals Restructuring Director
Pwc Canada
Calgary, AB
- Full-time
Solid client relationship development and business development abilities
Added 38 mins ago
BC
Forward Deployed AI Engineer, Canada - BCG X
Boston Consulting Group
Toronto, ON · Montreal, QC
- Full-time
…technology and design, corporate and digital ventures - and business purpose. We work in a uniquely collaborative model across the firm and throughout all levels of the client organization,…
Added 52 mins ago
FN
Customer Care Facilitator
First Nations University of Canada
Regina, SK
- Full-time
A university degree in health care, education, social sciences, disability management or business is required, plus a minimum of one year case management experience. Case Management is…
Added 1 hour ago
T
Contact Center Rep IV, TD Insurance General Insurance
TD
Saint John, NB
- Full-time
…opportunities to all colleagues. Growth opportunities and skill development are defining features of the colleague experience at TD. Our compensation policies and practices have been…
Added 1 hour ago
KC
Associate Director, Programmatic
Kim Cosic Consulting Inc.
Toronto, ON · Greater Toronto Area, Canada
- Full-time
The Associate Director, Programmatic leads the development and delivery of audience-based media programs across a large CPG client and eventually a portfolio of clients, with a strong focus…
Added 1 hour ago
CS
Regional Director of Sales and Business Development
Canuck Security Services Ltd.
Surrey, BC
- Full-time
The Regional Director of Sales and Business Development will own revenue growth across the region. This is a senior, hands-on leadership role. You’ll set the sales strategy, lead and grow…
Added 1 hour ago
CS
Regional Director of Sales and Business Development
Canuck Security Services Ltd.
Surrey, BC
- Full-time
Reporting directly to the Founder & CEO, the Regional Director of Sales and Business Development will own revenue growth across the region. This is a senior, hands-on leadership role.…
Added 1 hour ago
W
Director of Finance, Contract
WalterFedy
Kitchener, ON
- Contract
Commercial Acumen, Client Growth & Market Development: Supports pricing, fee models, and business case analysis.
Added 1 hour ago
EE
Director, Key Account Sales, GTA
Element Event Solutions
Toronto, ON
- Full-time
· Champion client retention and relationship development, ensuring Element continues to strengthen its position as a preferred partner for its most valuable accounts.
Added 1 hour ago
D
Wealth Management Senior Advisor
Desjardins
Baie-Saint-Paul, QC · Dolbeau-Mistassini, QC · Roberval, QC · Baie-Comeau, QC · Sept-Îles, QC · Alma, QC · Saguenay, QC
- Full-time
As a senior wealth management advisor, you help serve, solicit and develop and maintain business relationships with mass-affluent Signature Service members and clients. You advise and…
Added 2 hours ago
T
Personal Banking Associate Trainee - Mandarin or Cantonese Language Skills an Asset
TD
Vancouver, BC
- Full-time
…opportunities to all colleagues. Growth opportunities and skill development are defining features of the colleague experience at TD. Our compensation policies and practices have been…
Added 2 hours ago
T
Personal Banking Associate Trainee - Mandarin or Cantonese Language Skills an Asset
TD
Richmond, BC
- Full-time
…opportunities to all colleagues. Growth opportunities and skill development are defining features of the colleague experience at TD. Our compensation policies and practices have been…
Added 2 hours ago
T
Personal Banking Associate Trainee - Mandarin or Cantonese Language Skills an Asset
TD
White Rock, BC
- Full-time
…opportunities to all colleagues. Growth opportunities and skill development are defining features of the colleague experience at TD. Our compensation policies and practices have been…
Added 2 hours ago
T
Personal Banking Associate Trainee - Korean Language Skills an Asset
TD
Surrey, BC
- Full-time
…opportunities to all colleagues. Growth opportunities and skill development are defining features of the colleague experience at TD. Our compensation policies and practices have been…
Added 2 hours ago
T
Personal Banking Associate (Full time)- Blainville, Seigneurie
TD
Blainville, QC
- Full-time
…opportunities to all colleagues. Growth opportunities and skill development are defining features of the colleague experience at TD. Our compensation policies and practices have been…
Added 2 hours ago
KD
Directeur stratégie commerciale et gestion de la croissance du revenu/ Manager, Trade Strategy and Revenue Growth Management
Keurig Dr Pepper
Montreal, QC
- Full-time
Fournir des analyses pour la planification client et les décisions au niveau des SKU
Added 2 hours ago
F
Project Engineer - Mining & Metals
Fluor
Vancouver, BC
- Full-time
…leading the market with efficient designs and serves as a key partner for our clients in developing new ways of adopting innovative technologies emerging in our sector, as well as…
Added 2 hours ago
T
Associate Manager PT Under 20 hours - Sherway Gardens
Tumi
Toronto, ON · Etobicoke, ON
- Part-time
Since 1975, TUMI has been creating world-class business, travel and performance luxury essentials, designed to upgrade, uncomplicate, and beautify all aspects of life on the move. Blending…
Added 2 hours ago
GC
Senior DevOps Engineer - EA Sports Technology
Game Companies
Vancouver, BC
- Full-time
You will partner with the Operations Development Director and Technical Lead to estimate and complete projects and deliver excellent results. You have demonstrated the ability to work with…
Added 2 hours ago
BX
Forward Deployed AI Engineer, Canada - BCG X
BCG X
Toronto, ON
- Full-time
…technology and design, corporate and digital ventures - and business purpose. We work in a uniquely collaborative model across the firm and throughout all levels of the client organization,…
Added 2 hours ago
BX
Forward Deployed AI Engineer, Canada - BCG X
BCG X
Montreal, QC
- Full-time
…technology and design, corporate and digital ventures - and business purpose. We work in a uniquely collaborative model across the firm and throughout all levels of the client organization,…

Bond Brand Loyalty

Lead, Partnerships

Toronto, ON, Canada

$89,000 to $118,000 CAD / year

Apply on bondbrandloyalty.careers.hibob.com About employer

Applications open in a new tab.

Job details

Pay: $89,000 to $118,000 CAD / year
Posting language: English
Posted: Nov 10, 2026

Original job description

At Bond, we build growth and loyalty for some of the world’s most recognized brands. Behind that work is a team of smart, curious people who care deeply about clients, each other, and build something meaningful together.

This team sits at the intersection of customer strategy and digital experience design. We are a small group of strategists and digital experience designers who work directly with global clients on research, strategy, and design that shapes how millions of customers experience a brand. Everyone here has a point of view, a high standard for the quality of their output, and a real curiosity about what makes people tick and what makes them stay loyal to a brand.

If you want a role where you can move from a customer research share-out to a loyalty program design session in the same week, this is that role.

Internal title: Lead, Strategic Advisory

Bachelor's degree or College Diploma in Business, Marketing, Psychology, User Experience Design, Behavioural Economics, Sociology, Anthropology, Commerce, or a related field.
5-7 years of experience in customer strategy, human-centred design, customer experience, loyalty, qualitative research, innovation strategy, service design or a related field, whether in an agency, consultancy, or in-house team.
At least 2 years leading workstreams or project teams, with direct responsibility for client or senior stakeholder relationships.
Experience managing multiple stakeholders and competing priorities, with the judgment to know what to resolve yourself and what to raise with the engagement lead.
Ability to take a brief, structure it into a clear problem, design the right approach for your workstream, and build a strategic narrative that holds up with senior stakeholders.
Strong storytelling skills, with the ability to write and present with clarity and conviction and to turn complex research findings into a narrative a senior audience can follow right away.
Comfort with conceptual design and prototyping as a way to make strategic ideas tangible.
Strong familiarity with the customer experience and loyalty landscape, including loyalty program mechanics, CX measurement approaches, digital experience design, and the behavioural science that underpins how customers make choices.
Experience designing and conducting qualitative customer research (whether IDIs, workshops, focus groups, or observational methods) and translating findings into strategic recommendations.
A collaborative working style and confidence in client-facing environments, including the ability to challenge a brief, push back on assumptions, and advocate for the customer's perspective in the room.
An interest in guiding junior team members and building people up as part of your day-to-day work.

Nice to have

Experience in a consulting or professional services environment, including working to scopes, timelines, and budgets.

As the Lead, Strategic Advisory, you will:

Lead workstreams within customer strategy engagements, from research and insight synthesis to experience design, loyalty program strategy, and client presentations, working closely with the engagement lead.
Design and lead qualitative research (including in-depth interviews, co-creation workshops, and ethnographic observation) and translate findings into strategic insight and opportunity frameworks.
Bring ideas to life through concept development and prototyping, giving clients and customers something tangible to react to.
Shape research and strategy into a clear story, so senior client stakeholders understand what matters and what to do next.
Conduct competitive market scans and best-in-class benchmarking across loyalty programs, digital experiences, and CX initiatives to ground recommendations in a clear view of the landscape.
Act as the day-to-day point of contact for client teams on your workstream, building trust through consistent, high-quality delivery and keeping the engagement lead close to what you hear.
Partner with digital experience designers, researchers, and analytics leads to bring an integrated point of view to client work, connecting CX strategy with loyalty mechanics, digital touchpoints, and behavioural data.
Uphold a high standard of craft across all deliverables, ensuring that research findings, strategic frameworks, and client presentations are clear, rigorous, and useful.
Contribute to new business development by supporting RFP responses, pitch materials, and opportunity scoping.
Contribute to Bond's market presence through client-facing workshops, events, and published perspectives on CX trends, loyalty program design, and human-centred brand strategy.
Support junior team members with guidance on research synthesis, strategic framing, and client communication, and help build a culture of curiosity and craft.

Compensation: The expected base salary compensation for this role is $89,000 to $118,000 CAD annually.
Use of Artificial Intelligence (AI): Bond uses AI tools during parts of the screening, assessment, and selection process, supporting a fair and efficient hiring process. We welcome applications from all qualified candidates; however, only those selected for an interview will be contacted.
Vacancy Type: This posting is for an existing vacancy.
The actual base salary compensation will vary depending on local market conditions, geography, and relevant job-related factors such as skills, qualifications, experience, and education/training.

At Bond, we believe compensation is more than a salary. Our Total Rewards program is designed to help you grow your career, support your well-being and keep you meaningfully connected: Flexibility: A hybrid work model and flexible vacation offers agility to meet the needs of our global business and workforce, allowing us to inspire the best from our people.
Moments that matter: Social events like F1rst Thursdays, Kick-Off gatherings, and holiday parties make it easy to build relationships and have fun.
Health & Wellness support: Competitive healthcare and wellness benefits that care for both body and mind including Medical, Dental, Vision, Health Care Spending Account, Employee Assistance Program, access to 24/7 virtual healthcare and/or consultation services for you and your family - all available from your first day.
Future-focused: Retirement planning assistance with company matching.
Career development: Access to learning programs, mentorship, stretch projects, and internal mobility to keep you moving forward.
Celebrating your impact: Recognition programs for individual and team achievements, peer-nominated awards, and service anniversaries.

Apply on bondbrandloyalty.careers.hibob.com About employer

More about this job

Responsibilities

Lead workstreams within customer strategy engagements, including research synthesis, experience design, and loyalty program strategy. Act as the primary point of contact for clients while collaborating with cross-functional teams to deliver integrated strategic insights.

Requirements

Requires a bachelor's degree or diploma in a relevant field and 5-7 years of experience in customer strategy, design, or research. Candidates must have at least 2 years of experience leading project teams and managing senior stakeholder relationships.

Skills

Customer strategy
Human-centred design
Customer experience
Loyalty program design
Qualitative research
Innovation strategy
Service design
Stakeholder management
Strategic narrative
Storytelling
Conceptual design
Prototyping
Behavioural science
Market benchmarking
Workshop facilitation

Benefits

Hybrid work model
Flexible vacation
Medical insurance
Dental insurance
Vision insurance
Health care spending account
Employee assistance program
Virtual healthcare
Retirement planning assistance
Company matching
Learning programs
Mentorship
Recognition programs

Visa sponsorship

Not detected in the job text

Keywords

Customer Strategy
Loyalty Programs
Human-Centred Design
Customer Experience
Qualitative Research
Service Design
Innovation Strategy
Behavioural Economics
Prototyping
Concept Development
Market Benchmarking
Stakeholder Management
Storytelling
RFP
Digital Experience Design
Ethnographic Observation
Co-creation Workshops
Strategic Advisory
Consulting
Professional Services
Analytics
Brand Strategy
Client Relations
Business Development
CX Measurement

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Work requirements

Jobs in Canada