Jobs in Canada

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Added 4 mins ago
T
Dynamics/Sharepoint Architect
TEKsystems
Toronto, ON
- $125 to $145 CAD / hour
- Contract
Experience with creating technical project artifacts (approach, environment strategy, RICE, etc.).
Added 19 mins ago
MA
Institutional Investments Sales Leader
Marsh Agency
Montreal, QC
- Full-time
All Marsh colleagues are expected to be in their local office or working onsite with clients at least three days per week
Added 19 mins ago
GC
Senior Director, Product Management
Game Companies
Vancouver, BC
- Full-time
…Experiences (GDX) team, you will lead a team of product managers and partner with engineering leaders across a product portfolio focused on accelerating how Electronic Arts builds games.…
Added 1 hour ago
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Assistant Manager, Guest Experience | Midtown, Saskatoon
lululemon
Saskatoon, SK
- Full-time
Must have the ability to travel to assigned store with reliable transportation methods
Added 1 hour ago
HT
Financial Manager - PLM (Product Line Mgmt)
Husky Technologies
Bolton, ON
- Full-time
We are looking for a high-impact Finance Manager FP&A to act as a true business partner to our Product Line leadership team.
Added 1 hour ago
HT
Director, Finance (CSM)
Husky Technologies
Bolton, ON
- Full-time
The Finance Director serves as a strategic business partner to the Leadership Team in support of Husky’s Global Service Business and Customer Success Management strategy. This role provides…
Added 1 hour ago
HT
Director, Global Marketing & Sales Enablement
Husky Technologies
Bolton, ON
- Full-time
…talent to develop with us as we pursue our ambitious growth…
Added 1 hour ago
HT
Payroll Manager, Americas
Husky Technologies
Bolton, ON
- Full-time
…talent to develop with us as we pursue our ambitious growth…
Added 1 hour ago
Sr Mgr, Cred Risk Acquisition
Rogers Communications
Toronto, ON
We are looking for an experienced and highly analytical Senior Manager, Credit Risk Strategy, Acquisition to lead the development and optimization of credit card acquisition strategies.
Added 1 hour ago
MA
Senior Relationship Manager - Group Benefits
Marsh Agency
Mississauga, ON
- Full-time
The Relationship Manager executes sales goals by maintaining a large book of business that includes complex employer and advisor networks and high-yield association accounts. You will work…
Added 2 hours ago
MG
Territory Sales Manager
MISTRAS Group
Calgary, AB
- Full-time
…assigned geographic territory and customer base through strategic business development, account management, and sales execution. This position serves as the primary commercial owner for the…
Added 3 hours ago
TP
Boutique Manager (Contemporary Women's Fashion)
The Pink Door
Toronto, ON
- Full-time
We are looking for an entrepreneurial, fashion-forward, and business-savvy Boutique Manager to run our brick-and-mortar flagship and oversee digital order fulfillment. In this role, you’ll…
Added 3 hours ago
MA
Chief Growth Officer & Head of Industries
Marsh Agency
Toronto, ON
- Full-time
As a member of the Executive Committee, you will help shape national strategy, contribute to broader business priorities, and ensure growth remains embedded across the organization. You…
Added 3 hours ago
MA
Client Relationship Management - Lead Specialist
Marsh Agency
Montreal, QC
- Full-time
All Marsh colleagues are expected to be in their local office or working onsite with clients at least three days per week
Added 3 hours ago
MA
Senior Marketing Manager
Marsh Agency
Toronto, ON
- Full-time
This position requires working from our Toronto office at least three days per week · All Marsh colleagues are expected to be in their local office or working onsite with clients at least three days per week
Added 3 hours ago
MA
Institutional Investment Sales Leader
Marsh Agency
Toronto, ON
- Full-time
All Marsh colleagues are expected to be in their local office or working onsite with clients at least three days per week
Added 3 hours ago
GC
Associate Quality Designer
Game Companies
Vancouver, BC
- Full-time
As an Associate Quality Designer, you will work with us to create end-to-end quality strategy by analysing data, researching product iterations to establish impactful testing practices that…
Added 3 hours ago
AG
Ecommerce Merchandiser - Call It Spring
ALDO Group
Montreal, QC
- Full-time
…brands, ALDO and Call It Spring, and we are the core footwear partner for Sperry in North America. The ALDO Group is also an industry-recognized wholesale licensed partner, specializing in…
Added 3 hours ago
MA
Senior Health & Benefits Actuarial Consultant
Marsh Agency
Toronto, ON
- Full-time
Must have achieved, or be progressing toward, Fellow of the Canadian Institute of Actuaries (FCIA) designation · All Marsh colleagues are expected to be in their local office or working onsite with clients at least three days per week
Added 3 hours ago
MF
Senior Project Manager
Magnet Forensics
Waterloo, ON
- $110,000 to $130,000 CAD / year
- Full-time
Ensure alignment between project objectives and business strategy
Added 3 hours ago
M
Director CX Insights & Activation
Manulife
Toronto, ON · Waterloo, ON
- Full-time
…methodology that converts insights into tangible customer and business outcomes. You’ll guide a squad of CX researchers and insight analysts; partner closely with business partners to…
Added 4 hours ago
PT
Sales Manager
Point to Point Communications
Barrie, ON
- Full-time
…mission-critical communications. As an authorized Motorola Solutions partner and service provider, we have built our reputation on technical expertise, responsive service and long-standing…
Added 4 hours ago
S
Retail Media Manager - US, Canada or UK
StarTech.com
Canada
- Full-time
B2B is a core part of this strategy. You’ll develop our advertising approach for Amazon Business and business buyers, identifying priority customer segments and purchasing needs, and…
Added 4 hours ago
Engineering Manager, Quality & Developer Experience - LUS
Lyft
Montreal, QC
Partner with recruiting to hire high-potential candidates from diverse backgrounds
Added 4 hours ago
M
Digital Account Executive - Public Sector
Microsoft
Toronto, ON · Vancouver, BC · Edmonton, AB · Calgary, AB
- Full-time
…and driven by customer success. By uniting our Small Medium Business, Corporate, Strategy, and Partner teams, we are unlocking the largest customer opportunity, backed by the industry’s…

Bond Brand Loyalty

Lead, Partnerships

Toronto, ON, Canada

$89,000 to $118,000 CAD / year

Apply on bondbrandloyalty.careers.hibob.com About employer

Applications open in a new tab.

Job details

Pay: $89,000 to $118,000 CAD / year
Posting language: English
Posted: Nov 10, 2026

Original job description

At Bond, we build growth and loyalty for some of the world’s most recognized brands. Behind that work is a team of smart, curious people who care deeply about clients, each other, and build something meaningful together.

This team sits at the intersection of customer strategy and digital experience design. We are a small group of strategists and digital experience designers who work directly with global clients on research, strategy, and design that shapes how millions of customers experience a brand. Everyone here has a point of view, a high standard for the quality of their output, and a real curiosity about what makes people tick and what makes them stay loyal to a brand.

If you want a role where you can move from a customer research share-out to a loyalty program design session in the same week, this is that role.

Internal title: Lead, Strategic Advisory

Bachelor's degree or College Diploma in Business, Marketing, Psychology, User Experience Design, Behavioural Economics, Sociology, Anthropology, Commerce, or a related field.
5-7 years of experience in customer strategy, human-centred design, customer experience, loyalty, qualitative research, innovation strategy, service design or a related field, whether in an agency, consultancy, or in-house team.
At least 2 years leading workstreams or project teams, with direct responsibility for client or senior stakeholder relationships.
Experience managing multiple stakeholders and competing priorities, with the judgment to know what to resolve yourself and what to raise with the engagement lead.
Ability to take a brief, structure it into a clear problem, design the right approach for your workstream, and build a strategic narrative that holds up with senior stakeholders.
Strong storytelling skills, with the ability to write and present with clarity and conviction and to turn complex research findings into a narrative a senior audience can follow right away.
Comfort with conceptual design and prototyping as a way to make strategic ideas tangible.
Strong familiarity with the customer experience and loyalty landscape, including loyalty program mechanics, CX measurement approaches, digital experience design, and the behavioural science that underpins how customers make choices.
Experience designing and conducting qualitative customer research (whether IDIs, workshops, focus groups, or observational methods) and translating findings into strategic recommendations.
A collaborative working style and confidence in client-facing environments, including the ability to challenge a brief, push back on assumptions, and advocate for the customer's perspective in the room.
An interest in guiding junior team members and building people up as part of your day-to-day work.

Nice to have

Experience in a consulting or professional services environment, including working to scopes, timelines, and budgets.

As the Lead, Strategic Advisory, you will:

Lead workstreams within customer strategy engagements, from research and insight synthesis to experience design, loyalty program strategy, and client presentations, working closely with the engagement lead.
Design and lead qualitative research (including in-depth interviews, co-creation workshops, and ethnographic observation) and translate findings into strategic insight and opportunity frameworks.
Bring ideas to life through concept development and prototyping, giving clients and customers something tangible to react to.
Shape research and strategy into a clear story, so senior client stakeholders understand what matters and what to do next.
Conduct competitive market scans and best-in-class benchmarking across loyalty programs, digital experiences, and CX initiatives to ground recommendations in a clear view of the landscape.
Act as the day-to-day point of contact for client teams on your workstream, building trust through consistent, high-quality delivery and keeping the engagement lead close to what you hear.
Partner with digital experience designers, researchers, and analytics leads to bring an integrated point of view to client work, connecting CX strategy with loyalty mechanics, digital touchpoints, and behavioural data.
Uphold a high standard of craft across all deliverables, ensuring that research findings, strategic frameworks, and client presentations are clear, rigorous, and useful.
Contribute to new business development by supporting RFP responses, pitch materials, and opportunity scoping.
Contribute to Bond's market presence through client-facing workshops, events, and published perspectives on CX trends, loyalty program design, and human-centred brand strategy.
Support junior team members with guidance on research synthesis, strategic framing, and client communication, and help build a culture of curiosity and craft.

Compensation: The expected base salary compensation for this role is $89,000 to $118,000 CAD annually.
Use of Artificial Intelligence (AI): Bond uses AI tools during parts of the screening, assessment, and selection process, supporting a fair and efficient hiring process. We welcome applications from all qualified candidates; however, only those selected for an interview will be contacted.
Vacancy Type: This posting is for an existing vacancy.
The actual base salary compensation will vary depending on local market conditions, geography, and relevant job-related factors such as skills, qualifications, experience, and education/training.

At Bond, we believe compensation is more than a salary. Our Total Rewards program is designed to help you grow your career, support your well-being and keep you meaningfully connected: Flexibility: A hybrid work model and flexible vacation offers agility to meet the needs of our global business and workforce, allowing us to inspire the best from our people.
Moments that matter: Social events like F1rst Thursdays, Kick-Off gatherings, and holiday parties make it easy to build relationships and have fun.
Health & Wellness support: Competitive healthcare and wellness benefits that care for both body and mind including Medical, Dental, Vision, Health Care Spending Account, Employee Assistance Program, access to 24/7 virtual healthcare and/or consultation services for you and your family - all available from your first day.
Future-focused: Retirement planning assistance with company matching.
Career development: Access to learning programs, mentorship, stretch projects, and internal mobility to keep you moving forward.
Celebrating your impact: Recognition programs for individual and team achievements, peer-nominated awards, and service anniversaries.

Apply on bondbrandloyalty.careers.hibob.com About employer

More about this job

Responsibilities

Lead workstreams within customer strategy engagements, including research synthesis, experience design, and loyalty program strategy. Act as the primary point of contact for clients while collaborating with cross-functional teams to deliver integrated strategic insights.

Requirements

Requires a bachelor's degree or diploma in a relevant field and 5-7 years of experience in customer strategy, design, or research. Candidates must have at least 2 years of experience leading project teams and managing senior stakeholder relationships.

Skills

Customer strategy
Human-centred design
Customer experience
Loyalty program design
Qualitative research
Innovation strategy
Service design
Stakeholder management
Strategic narrative
Storytelling
Conceptual design
Prototyping
Behavioural science
Market benchmarking
Workshop facilitation

Benefits

Hybrid work model
Flexible vacation
Medical insurance
Dental insurance
Vision insurance
Health care spending account
Employee assistance program
Virtual healthcare
Retirement planning assistance
Company matching
Learning programs
Mentorship
Recognition programs

Visa sponsorship

Not detected in the job text

Keywords

Customer Strategy
Loyalty Programs
Human-Centred Design
Customer Experience
Qualitative Research
Service Design
Innovation Strategy
Behavioural Economics
Prototyping
Concept Development
Market Benchmarking
Stakeholder Management
Storytelling
RFP
Digital Experience Design
Ethnographic Observation
Co-creation Workshops
Strategic Advisory
Consulting
Professional Services
Analytics
Brand Strategy
Client Relations
Business Development
CX Measurement

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Work requirements

Jobs in Canada