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Added 2 days ago
Director, Loyalty Solutions - Financials
Bond Brand Loyalty
Canada
$136,330.4 to $167,217.2 CAD / year
Full-time
At Bond, we build growth and loyalty for some of the world’s most recognized brands. Behind that work is a team of smart, curious people who care deeply about clients, each other, and…
Added 4 months ago
Sr. Director, Loyalty Solutions
Bond Brand Loyalty
Toronto, ON
$149,550 to $192,250 CAD / year
At Bond we design, build, and manage creative and innovative solutions for our clients, all with the goal of helping them build ever-stronger loyalty to their brands. That can take us in…
Added 5 months ago
Director, Loyalty Solutions
Bond Brand Loyalty
Canada
$136,330.4 to $177,217.2 CAD / year
At Bond we design, build, and manage creative and innovative solutions for our clients, all with the goal of helping them build ever-stronger customer loyalty to their brands. That can take…
Added 4 hours ago
Sr.Manager - Microsoft Platforms
IKO North America
Mississauga, ON
Full-time
…industry. Our Global IT team plays a critical role in ensuring solutions development and delivery excellence and an engaging customer experience, while demonstrating values of Sharing…
Added 17 hours ago
CAREERS
Cameron Stephens
Toronto, ON
Full-time
We are seeking an experienced and entrepreneurial Senior Director, CMHC Securitization to lead Cameron Stephens’ CMHC-insured securitization function. This individual will be responsible…
Added 21 hours ago
Temporary Sales Associate
Coach
Calgary, AB
Part-time
Coach is a global fashion house founded in New York in 1941. Inspired by the vision of Creative Director Stuart Vevers and the inclusive and courageous spirit of our hometown, we make…
Added 21 hours ago
Temporary Sales Associate
Coach
Calgary, AB
Part-time
Coach is a global fashion house founded in New York in 1941. Inspired by the vision of Creative Director Stuart Vevers and the inclusive and courageous spirit of our hometown, we make…
Added 21 hours ago
Temporary Sales Associate
Coach
Calgary, AB
Part-time
Coach is a global fashion house founded in New York in 1941. Inspired by the vision of Creative Director Stuart Vevers and the inclusive and courageous spirit of our hometown, we make…
Added 1 day ago
Temporary Sales Associate
Coach
Calgary, AB
Part-time
Coach is a global fashion house founded in New York in 1941. Inspired by the vision of Creative Director Stuart Vevers and the inclusive and courageous spirit of our hometown, we make…
Added 1 day ago
Temporary Sales Associate
Coach
Calgary, AB
Part-time
Coach is a global fashion house founded in New York in 1941. Inspired by the vision of Creative Director Stuart Vevers and the inclusive and courageous spirit of our hometown, we make…
Added 1 day ago
Temporary Sales Associate
Coach
Calgary, AB
Part-time
Coach is a global fashion house founded in New York in 1941. Inspired by the vision of Creative Director Stuart Vevers and the inclusive and courageous spirit of our hometown, we make…
Added 1 day ago
Sales Associate III
Coach
Calgary, AB
Part-time
Coach is a global fashion house founded in New York in 1941. Inspired by the vision of Creative Director Stuart Vevers and the inclusive and courageous spirit of our hometown, we make…
Added 1 day ago
Temporary Sales Associate
Coach
Calgary, AB
Part-time
Coach is a global fashion house founded in New York in 1941. Inspired by the vision of Creative Director Stuart Vevers and the inclusive and courageous spirit of our hometown, we make…
Added 2 days ago
Regional Director
iA Financial Group
Vancouver, BC · Toronto, ON · Montreal, QC
Full-time
…feel confident and secure about their future? As a Regional Director, you will play a key role in developing the advisor network through recruitment, early-career onboarding, disciplined…
Added 2 days ago
Regional Director, Client Relations - Canada Retirement
Manulife
Toronto, ON
Full-time
The Regional Director, Client Relations is responsible for leading the Ontario Client Relationship Management (CRM) team focused on supporting National and Corporate Accounts, advisor…
Added 1 day ago
Talent Acquisition Specialist (Contract)
BIMM
Toronto, ON
…journeys, built robust digital experiences, and created national loyalty programs with decades of experience in sectors like automotive, financial, telco and retail. We are in a stage of…
Added 1 day ago
Talent Acquisition Specialist (Contract)
BIMM
Toronto, ON
Contract
…journeys, built robust digital experiences, and created national loyalty programs with decades of experience in sectors like automotive, financial, telco and retail. We are in a stage of…
Added 2 days ago
Senior Manager, Special Loans
Royal Bank of Canada
Toronto, ON
Full-time
Reporting to the Director, GRM you will contribute to strategic business priorities by successfully creating and retaining survivors, maximizing revenue while minimizing costs, leveraging…
Added 2 days ago
Senior Digital Marketing Manager
Church & Dwight Co., Inc.
Mississauga, ON
Full-time
Reports to: Senior Brand Director, Household & eCommerce
Added 2 days ago
Regional Director
iA Financial Group (Industrial Alliance)
Toronto, ON
Full-time
…feel confident and secure about their future? As a Regional Director, you will play a key role in developing the advisor network through recruitment, early-career onboarding, disciplined…
Added 2 days ago
Loyalty & Promotions Lead
Harry Rosen
Toronto, ON
Full-time
We are seeking an organized, detail-oriented, and proactive Loyalty & Promotions Lead to execution of loyalty programming, promotional campaigns, and marketing technology platform…
Added 2 days ago
Senior Manager, Special Loans
RBC
Toronto, ON
Full-time
Reporting to the Director, GRM you will contribute to strategic business priorities by successfully creating and retaining survivors, maximizing revenue while minimizing costs, leveraging…
Added 2 days ago
Senior Development Officer, Annual Program
Brain Tumour Foundation of Canada
London, ON
Full-time
The Senior Development Officer reports to the Director of External Relations and works closely and
Added 2 days ago
Program Manager, Creative Studio
WestJet Group
Calgary, AB
Work with the Group Creative Director, fellow project managers and creative leadership to support resource planning, prioritize demand, identify capacity pressures and recommend practical…
Added 2 days ago
Sales Associate
WIRELESSWAVE / WAVE SANS FIL
Welland, ON
Full-time
…we’re proud to be recognized as a Best Place to Work by HR Director Magazine. Join us in a rewarding, people-first environment where opportunity and growth are always within…

Bond Brand Loyalty

Research Director

Toronto, ON, Canada

Pay: $103,484.2 to $144,403.5 CAD / year
Experience: 10+ years of progressive experience in market research, CX measurement, customer insights, or a related discipline.
Posting language: English
Posted: Jun 9, 2026

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Original job description

This role sits at the intersection of research strategy, client leadership and organizational development, with accountability for practice performance, and the evolution of our CX measurement capabilities.

The Research Director will lead end-to-end Customer Experience (CX) measurement programs while partnering with clients and internal stakeholders to solve complex business challenges, uncover actionable insights, and drive measurable business impact. This role combines strategic leadership with hands-on research execution, requiring deep expertise in CX methodologies, advanced analytics, and the translation of complex data into actionable business recommendations.

Advanced degree in market research, social sciences, psychology, business, or a related field; Master's degree considered an asset.
10+ years of progressive experience in market research, CX measurement, customer insights, or a related discipline.
Proven experience leading large, complex, multi-workstream research programs and translating findings into actionable recommendations for senior stakeholders.
Deep expertise in quantitative and qualitative CX methodologies, including NPS, CSAT, CES, Voice of Customer (VoC), journey mapping, segmentation, and experience measurement frameworks.
Demonstrated experience applying advanced analytics techniques, including driver analysis, segmentation, predictive modelling, text analytics, and natural language processing (NLP), to generate actionable business insights.
Strong business acumen with experience supporting client growth, retention, solution innovation, and business development initiatives.
Exceptional communication and presentation skills, with the ability to influence executive and C-suite audiences.
Proven ability to manage multiple priorities and deliver high-quality work within fast-paced, client-facing environments.

Desired Skills & Experience

Advanced experience with Qualtrics and CX measurement platforms.
Experience integrating research, analytics, CX strategy, and technology solutions.
Strong data storytelling and visualization capabilities.
Experience collaborating across cross-functional teams to deliver integrated client solutions.
Established external profile through industry presentations, publications, speaking engagements, or advisory contributions.
Experience introducing new methodologies, tools, or analytical approaches to enhance research effectiveness.

Research & Delivery Excellence

Lead end-to-end CX measurement programs from study design through reporting, including research design, questionnaire development, sampling strategy, fieldwork oversight, analysis, insight generation, and executive-level presentations.
Personally contribute to all phases of research delivery, ensuring methodological rigor, quality, and alignment with client objectives.
Apply quantitative, qualitative, and advanced analytical approaches to uncover drivers of customer behaviour, experience outcomes, and business performance.
Interpret complex business challenges and translate them into research strategies, actionable insights, and measurable recommendations.
Drive innovation in experience measurement by identifying and adopting emerging methodologies, platforms, and analytical approaches.

Client Leadership & Strategic Advisory

Serve as a trusted advisor to clients, building strong relationships and guiding strategic conversations across engagements.
Lead executive presentations and facilitate discussions that influence client decision-making and business strategy.
Translate client business objectives into research frameworks and measurement strategies that deliver meaningful outcomes.
Contribute to business development efforts, including proposal development, solution design, client presentations, and growth opportunities.
Ensure delivery of high-quality research programs that drive long-term client value, satisfaction, and retention.

Thought Leadership & Innovation

Contribute to the evolution of the CX Measurement practice through innovation, knowledge sharing, and continuous improvement.
Partner with analytics, technology, strategy, and CX teams to develop integrated client solutions.
Identify opportunities to enhance methodologies, analytical capabilities, and research offerings.
Contribute to internal and external thought leadership initiatives that strengthen the organization's market presence and expertise.

People & Practice Leadership

Provide subject matter leadership, mentorship, and guidance to researchers and project teams.
Influence methodologies, workflows, and best practices that improve delivery quality, operational effectiveness, and client outcomes.
Foster a collaborative environment that encourages knowledge sharing, innovation, and continuous learning.
Lead through expertise and influence, supporting successful project execution across cross-functional teams.

Operational & Financial Contribution

Contribute to practice performance through effective program management, client growth, utilization planning, and delivery excellence.
Manage project budgets, timelines, scope, and resources across multiple concurrent engagements.
Balance competing priorities while maintaining high standards of quality and client service.
Support operational excellence across delivery, client satisfaction, and business performance metrics.

Compensation: The expected base salary compensation for this role is $103,484.20 to $144,403.50 CAD annually. 
Use of Artificial Intelligence (AI): Bond uses AI tools during parts of the screening, assessment, and selection process, supporting a fair and efficient hiring process.   We welcome applications from all qualified candidates; however, only those selected for an interview will be contacted.  

Vacancy Type:  This posting is for a newly created vacancy within Bond. 

The actual base salary compensation will vary depending on local market conditions, geography, and relevant job-related factors such as skills, qualifications, experience, and education/training.  

At Bond, we believe compensation is more than a salary. Our Total Rewards program is designed to help you grow your career, support your well-being and keep you meaningfully connected:   
Flexibility: A hybrid work model and flexible vacation offers agility to meet the needs of our global business and workforce, allowing us to inspire the best from our people. 
Moments that matter: Social events like F1rst Thursdays, Kick-Off gatherings, and holiday parties make it easy to build relationships and have fun. 
Health & Wellness support: Competitive healthcare and wellness benefits that care for both body and mind including Medical, Dental, Vision, Health Care Spending Account, Employee Assistance Program, access to 24/7 virtual healthcare and/or consultation services for you and your family - all available from your first day. 
Future-focused: Retirement planning assistance with company matching.  
Career development: Access to learning programs, mentorship, stretch projects, and internal mobility to keep you moving forward. 
Celebrating your impact: Recognition programs for individual and team achievements, peer-nominated awards, and service anniversaries.

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More about this job

Responsibilities

Lead end-to-end Customer Experience (CX) measurement programs and serve as a strategic advisor to clients to solve complex business challenges. Drive practice performance through innovation in research methodologies and provide mentorship to project teams.

Requirements

Requires 10+ years of experience in market research or CX measurement and an advanced degree in a related field. Must possess deep expertise in quantitative/qualitative methodologies and advanced analytical techniques like NLP and predictive modelling.

Skills

CX Measurement
Market Research
Advanced Analytics
Quantitative Research
Qualitative Research
NPS
CSAT
CES
Voice of Customer
Journey Mapping
Segmentation
Predictive Modelling
Text Analytics
Natural Language Processing
Qualtrics
Data Storytelling

Benefits

Hybrid Work Model
Flexible Vacation
Medical Insurance
Dental Insurance
Vision Insurance
Health Care Spending Account
Employee Assistance Program
Virtual Healthcare Services
Retirement Planning With Company Matching
Learning Programs
Mentorship
Internal Mobility
Recognition Programs

Visa sponsorship

Not detected in the job text

Keywords

CX Measurement
Market Research
NPS
CSAT
CES
Voice of Customer
Journey Mapping
Segmentation
Driver Analysis
Predictive Modelling
Text Analytics
NLP
Qualtrics
Data Visualization
Business Development
C-suite Presentation
Research Strategy
Customer Insights
Strategic Advisory

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