At Bond, we build growth and loyalty for some of the world’s most recognized brands. Behind that work is a team of smart, curious people who care deeply about clients, each other, and building something meaningful together.
We are looking for a dynamic and organized
Workplace Experience & Operations Coordinator who will be integral to ensuring smooth office operations, optimal space utilization, and a safe, engaging environment for employees and visitors. The ideal candidate is a people-centric individual with a magnetic personality, exceptional communication skills, and a proactive approach to problem-solving.
Internal Title: Coordinator, Engagement Operations
- Proven experience in office management, workplace operations, facilities management or a similar role.
- This is a fully onsite role, five (5) days per week at our downtown Toronto office, with occasional support at our Mississauga office as needed.
- Certification in health and safety management is an asset.
- Strong organizational and multitasking skills with excellent attention to detail.
- Exceptional communication and interpersonal skills.
- A can-do attitude with the ability to anticipate needs, take initiative and proactively solve problems.
- Ability to remain calm and adaptable in a busy environment.
- Ability to connect and work effectively with people from diverse backgrounds.
- Professionalism and discretion when working with employees, clients and Executive Leadership.
- Energetic, determined and resilient, with a strong focus on both employee and client experience.
- Downtown Toronto savvy, with strong knowledge of restaurants, accommodations, transportation and local venues to provide recommendations and support for employees, clients and guests.
Space Planning & Office Management- Collaborate with senior management to plan, implement and optimize space utilization strategies that support the needs of expanding teams.
- Oversee ongoing improvements to office functionality that foster collaboration and enhance the employee and client experience.
Facilities Operations & Maintenance- Oversee the management and maintenance of facility operations for the Toronto and Mississauga offices, including physical security, archiving, compliance, telephony, HVAC, landscaping, janitorial services and waste management.
- Ensure construction, remodeling and repair work is completed efficiently and within budget, while minimizing disruption to office operations.
- Maintain the reception area to ensure it is always client-ready.
- Manage inventory and replenish office supplies, beverages and snacks onsite at both the Toronto and Mississauga offices.
- Oversee security badge issuance and security system maintenance and management.
- Ensure meeting rooms are ready for employees and clients, including room resets and maintaining whiteboards.
- Coordinate catering delivery and clean-up and provide support during client meetings.
- Provide AV support and complete daily rounds of client spaces.
- Support office setup for All Employee Meetings, client meetings and internal events, including furniture, AV and décor.
- Manage the OfficeRnD booking tool for international offices and coordinate bookings with people across the organization.
- Maintain the Ivanti ticketing system for security access activations.
Health & Safety Compliance- Chair the Joint Health & Safety Committee and support ongoing health and safety requirements and compliance.
- Organize and execute safety drills, including annual fire drills, and ensure compliance with Ministry of Labour and other regulatory requirements.
- Manage risk assessments, reporting and accident investigations to help mitigate workplace hazards.
- Provide first aid and support safety awareness training.
Office & Employee Support- Maintain Bond's brand standards across our workplace and client-facing spaces.
- Manage digital signage and ensure information remains current.
- Receive and coordinate mail and deliveries.
- Provide local recommendations and support for employees, clients and guests, including restaurants, accommodations, transportation and local venues.
- Manage visitor tracking through our Visitor Management system.
- Serve as the Grand & Toy Administrator.
- Welcome and escort guests to meetings and help ensure a positive visitor experience.
Use of Artificial Intelligence (AI): Bond uses AI tools during parts of the screening, assessment, and selection process, supporting a fair and efficient hiring process. We welcome applications from all qualified candidates; however, only those selected for an interview will be contacted.
Vacancy Type: This posting is for an existing vacancy.
Compensation: The expected base salary compensation for this role is $53,000 to $65,000 CAD annually.
The actual base salary compensation will vary depending on local market conditions, geography, and relevant job-related factors such as skills, qualifications, experience, and education/training.
At Bond, we believe compensation is more than a salary. Our Total Rewards program is designed to help you grow your career, support your well-being and keep you meaningfully connected:
Flexibility: A hybrid work model and flexible vacation offers agility to meet the needs of our global business and workforce, allowing us to inspire the best from our people.
Moments that matter: Social events like F1rst Thursdays, Kick-Off gatherings, and holiday parties make it easy to build relationships and have fun.
Health & Wellness support: Competitive healthcare and wellness benefits that care for both body and mind including Medical, Dental, Vision, Health Care Spending Account, Employee Assistance Program, access to 24/7 virtual healthcare and/or consultation services for you and your family - all available from your first day.
Future-focused: Retirement planning assistance with company matching.
Career development: Access to learning programs, mentorship, stretch projects, and internal mobility to keep you moving forward.
Celebrating your impact: Recognition programs for individual and team achievements, peer-nominated awards, and service anniversaries.
