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BonLook

Optical Associate

Gander, NL, A1V 2M7, Canada

Full-time

Apply About employer

Applications open in a new tab.

Job details

Job type: Full-time
Working hours: 30-40 hours per week
Posting language: English
Posted: Oct 27, 2026

Original job description

Our FYidoctors Gander clinic is looking for someone like you to bring your exceptional skills and experience and join us as an Optical Associate to fill an existing vacancy!

In this role, you’ll enhance the lives of our patients every single day, delivering exceptional vision and eyewear experiences in a dynamic, rewarding, and collaborative environment.

This position is a full-time role working 30-40 hours per week. Our clinic is open Monday to Friday.

What You’ll Do 

Greet and welcome patients to the clinic, engage with patients in person, by phone, and via email
Educate patients on eyewear options tailored to their lifestyle, assisting with frame selection to ensure optimal value, quality, aesthetics, and performance
Interpret optical prescriptions provided by the optometrist
Perform frame and facial measurements, ensuring proper fit and positioning of new eyewear, as well as repairs and adjustments
Coordinate appointments, and prepare prescription printouts
Manage billing and payments for patients, insurers and other third parties
Assist with contact lens fittings and process contact lens orders
Deliver exceptional customer service, ensuring a positive patient experience
Support clinic operations by performing additional duties as required

What You Bring

Previous optical experience or retail experience is considered an asset
Ability to multi-task and thrive in a fast-paced environment
Proficiency with technology and computers, including MS Office Suite
Excellent communication and interpersonal skills, with a passion for connecting with patients and delivering exceptional patient experiences
A collaborative, adaptable, and proactive team player with a growth mindset, able to manage changing priorities effectively

How You'll Benefit    

Competitive wages with the opportunity to earn quarterly bonuses (available at qualifying clinics) 
A comprehensive benefits package featuring exceptional optical coverage
Rapid and ongoing growth, providing a consistently challenging and rewarding environment   
A workplace culture that fosters collaboration and teamwork
Continuous training and development opportunities to support your career growth

Why You Should Join Us

FYidoctors, a division of FYihealth group, is Canada’s largest and most technologically advanced eyecare provider. Our purpose is simple: enhance the lives of our patients. If you're excited about joining a team that puts patients first and enjoys the process, you belong with us! Our doctor-led, patient-first approach has driven our rapid growth. At FYi, you'll have a meaningful impact on people's lives and have fun doing it.

At FYihealth group, our core values are Diversity, Equity, Inclusion and Opportunity. We are proud to be an equal opportunity employer and are happy to provide accommodations, should they be required, at any point in the application process. If you require an accommodation, please let us know. All accommodation information will be kept confidential and used solely to ensure an accessible candidate experience.

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More about this job

Responsibilities

The Optical Associate will greet patients, interpret prescriptions, and assist with frame selection and eyewear adjustments to ensure optimal vision experiences. They will also manage clinic operations, including appointment scheduling, billing, and contact lens orders.

Requirements

Candidates should possess excellent communication skills and the ability to thrive in a fast-paced environment. Previous optical or retail experience is considered an asset, along with proficiency in MS Office Suite.

Skills

Customer service
Optical dispensing
Frame selection
Prescription interpretation
Facial measurements
Appointment coordination
Billing and payments
Contact lens fitting
MS Office Suite
Communication skills
Interpersonal skills
Multi-tasking
Problem solving

Benefits

Competitive wages
Quarterly bonuses
Optical coverage
Training and development opportunities

Visa sponsorship

Not detected in the job text

Keywords

Optical Associate
Eyecare
Optometry
Retail
Customer Experience
Patient Care
Eyewear
Frames
Lenses
Clinic Operations
MS Office
Billing
Scheduling
Healthcare
Growth Mindset

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