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Added 11 mins ago
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Added 11 mins ago
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BonLook

Patient Services Specialist

Okotoks, AB, T1S 2E1, Canada

Job type: Full-time
Working hours: 30-40 hours per week
Posting language: English
Posted: Sep 23, 2026

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Original job description

Our FYidoctors - Okotoks - Southridge clinic is looking for someone like you to bring your exceptional skills and experience and join us as a Patient Services Specialist to fill an existing vacancy!

In this role, you’ll deliver exceptional service and support, enhancing the lives of our patients in a dynamic, and rewarding environment that values teamwork and collaboration.

This position is a full-time role working 30-40 hours per week. Our clinic is open Monday to Saturday.

What You’ll Do

Greet and welcome patients to the clinic, manage patient check-in and check-out and engage with patients in person, by phone, and via email
Perform pre-testing to support comprehensive eye care
Coordinate appointments, prepare prescription printouts, and manage billing and payments
Manage eyewear pick-ups and perform minor repairs and adjustments on eyewear
Deliver exceptional customer service ensuring a positive patient experience
Support clinic operations by performing additional duties as required

What You Bring

Previous retail experience is considered an asset
Ability to multi-task and thrive in a fast-paced environment
Proficiency with technology and computers, including MS Office Suite
Excellent communication and interpersonal skills, with a passion for connecting with patients and delivering exceptional patient experiences
A collaborative, adaptable, and proactive team player with a growth mindset, able to manage changing priorities effectively

How You'll Benefit   

Competitive wages with the opportunity to earn quarterly bonuses (available at qualifying clinics) 
Comprehensive benefits package featuring exceptional optical coverage
Rapid and ongoing growth, providing a consistently challenging and rewarding environment   
A workplace culture that fosters collaboration and teamwork
Continuous training and development opportunities to support your career growth

Why You Should Join Us 

FYidoctors, a division of FYihealth group, is Canada’s largest and most technologically advanced eyecare provider. Our purpose is simple: enhance the lives of our patients. If you're excited about joining a team that puts patients first and enjoys the process, you belong with us! Our doctor-led, patient-first approach has driven our rapid growth. At FYi, you'll have a meaningful impact on people's lives and have fun doing it.

At FYihealth group, our core values are Diversity, Equity, Inclusion and Opportunity. We are proud to be an equal opportunity employer and are happy to provide accommodations, should they be required, at any point in the application process. If you require an accommodation, please let us know. All accommodation information will be kept confidential and used solely to ensure an accessible candidate experience.

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More about this job

Responsibilities

The Patient Services Specialist will manage patient check-in and check-out, perform pre-testing, and coordinate appointments. They will also handle billing, eyewear pick-ups, and minor repairs while delivering exceptional customer service.

Requirements

Candidates should possess excellent communication and interpersonal skills with the ability to thrive in a fast-paced environment. Proficiency with technology and MS Office Suite is required, while previous retail experience is considered an asset.

Skills

Customer service
Patient check-in
Pre-testing
Appointment coordination
Billing
Eyewear repairs
Multi-tasking
MS Office Suite
Communication
Interpersonal skills
Teamwork
Adaptability

Benefits

Competitive wages
Quarterly bonuses
Optical coverage
Training and development opportunities

Visa sponsorship

Not detected in the job text

Keywords

Patient Services
Clinic Operations
Eye Care
Retail
Customer Experience
MS Office Suite
Billing
Appointment Management
Pre-testing
Eyewear
Teamwork
Growth Mindset

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