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BonLook

Patient Services Specialist - Part Time

NS, Canada
Dartmouth, NS, B2W 6A3, Canada

Part-time

Apply on recruiting.ultipro.ca About employer

Applications open in a new tab.

Job details

Job type: Part-time
Working hours: 20-29 hours per week
Posting language: English
Posted: Nov 12, 2026

Original job description

Our FYidoctors Dartmouth - Portland Street clinic is looking for someone like you to bring your exceptional skills and experience and join us as a Patient Services Specialist to fill an existing vacancy!

In this role, you’ll deliver exceptional service and support, enhancing the lives of our patients in a dynamic, and rewarding environment that values teamwork and collaboration.

This position is a part-time role working 20-29 hours per week. Our clinic is open Monday to Saturday. The role requires travel within a 20 km radius of the designated location.

What You’ll Do

Greet and welcome patients to the clinic, manage patient check-in and check-out and engage with patients in person, by phone, and via email
Perform pre-testing to support comprehensive eye care
Coordinate appointments, prepare prescription printouts, and manage billing and payments
Manage eyewear pick-ups and perform minor repairs and adjustments on eyewear
Deliver exceptional customer service ensuring a positive patient experience
Support clinic operations by performing additional duties as required

What You Bring

Previous retail experience is considered an asset
Ability to multi-task and thrive in a fast-paced environment
Proficiency with technology and computers, including MS Office Suite
Excellent communication and interpersonal skills, with a passion for connecting with patients and delivering exceptional patient experiences
A collaborative, adaptable, and proactive team player with a growth mindset, able to manage changing priorities effectively

How You'll Benefit   

Competitive wages with the opportunity to earn quarterly bonuses (available at qualifying clinics) 
Comprehensive benefits package featuring exceptional optical coverage
Rapid and ongoing growth, providing a consistently challenging and rewarding environment   
A workplace culture that fosters collaboration and teamwork
Continuous training and development opportunities to support your career growth

Why You Should Join Us 

FYidoctors, a division of FYihealth group, is Canada’s largest and most technologically advanced eyecare provider. Our purpose is simple: enhance the lives of our patients. If you're excited about joining a team that puts patients first and enjoys the process, you belong with us! Our doctor-led, patient-first approach has driven our rapid growth. At FYi, you'll have a meaningful impact on people's lives and have fun doing it.

At FYihealth group, our core values are Diversity, Equity, Inclusion and Opportunity. We are proud to be an equal opportunity employer and are happy to provide accommodations, should they be required, at any point in the application process. If you require an accommodation, please let us know. All accommodation information will be kept confidential and used solely to ensure an accessible candidate experience.

Apply on recruiting.ultipro.ca About employer

More about this job

Responsibilities

Welcome and assist patients in person, by phone, and by email; manage check-in and check-out, pre-testing, appointments, prescriptions, billing, and payments. Handle eyewear pickups and minor repairs, provide excellent customer service, and support clinic operations as needed.

Requirements

Previous retail experience is an asset, along with the ability to multitask in a fast-paced environment and proficiency with computers and Microsoft Office. Strong communication and interpersonal skills, teamwork, adaptability, and the ability to manage changing priorities are also expected.

Skills

Patient Check-In And Check-Out
Patient Communication
Pre-Testing
Appointment Coordination
Prescription Preparation
Billing And Payments
Eyewear Fitting And Adjustments
Customer Service
Multitasking
Technology Proficiency
Microsoft Office
Communication
Interpersonal Skills
Teamwork
Adaptability
Time Management

Benefits

Competitive Wages
Quarterly Bonuses
Optical Coverage
Training And Development Opportunities

Visa sponsorship

Not detected in the job text

Keywords

Patient Services
Eye Care
Patient Check-In
Patient Check-Out
Pre-Testing
Appointment Coordination
Prescription Printouts
Billing
Payments
Eyewear Pickups
Eyewear Repairs
Eyewear Adjustments
Customer Service
Retail Experience
Microsoft Office Suite
Clinic Operations
Patient Experience
Teamwork
Diversity
Equity
Inclusion

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Work requirements

Jobs in Canada