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Added 16 mins ago
Quality and Patient Safety Consultant
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Brantford, ON
Full-time
At BCHS, we are driven by a bold vision: To Lead Beyond Care. As a two-site community hospital system in Brantford and Paris, Ontario, we serve with purpose, passion, and a deep commitment…
Added 16 mins ago
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Closed listing

BoomerangFX

Customer Success Manager - eLearn

Mississauga, ON, Canada

Job type: Full-time
Closing date: Oct 19, 2026
Posting language: English
Posted: Aug 5, 2026

This opening has closed.

The original listing is kept below for reference.

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About employer

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Original job description

Archived listing. The details below describe a past opening.

‍Why BoomerangFX?

BoomerangFX was recently recognized by the Deloitte Fast 500 program as the 5th fastest growing technology company in Canada and the 50th fastest growing company in North America. We specialize in offering healthcare SaaS solutions offering integrated clinic practice management software, digital marketing and e-learning solutions to the aesthetic medical industry. We serve specialized industry segments spanning dermatology, cosmetic surgery, women’s health, cosmetic vision, dental and hair restoration.

Our company is well-funded by international private equity. We have a market opportunity that is rare in its scale, recession resilient and powered by a strong business model with an impressive leadership team. Trusted by a growing community of healthcare professionals across North America, our product delivers the only cloud-based SaaS solution for private healthcare practices integrating the advanced clinic workflow management tools, electronic medical records (EMR), accounting, data analytics, digital advertising, lead generation and e-learning in a single user-friendly solution. This unique feature-rich practice management solution is supported by advanced Machine Learning and designed to help our clients succeed in the marketplace.

BoomerangFX Learn is the world’s leading eLearning solution for aesthetic medicine and private pay healthcare. The only cloud-based eLearning platform with thousands of hours of lectures, clinical treatments, training material, and much more from the industry’s leading thought leaders, innovators and aesthetic pioneers.

‍

Your Role in a Nutshell

As the Customer Success Manager (Learn Department) at BoomerangFX, you will focus on supporting the Learn division, working with clients in the medical spa and aesthetic industry. This hybrid role combines customer success, digital marketing, and operational tasks, including shipping educational materials. Ideal candidates will bring expertise in the aesthetic medical industry, CRM tools like HubSpot, and digital marketing, paired with exceptional organizational skills.

‍

Key Responsibilities

Customer Success Management

Build and maintain strong relationships with Learn department clients, ensuring a seamless onboarding process and ongoing support.
Address customer inquiries and proactively resolve issues to enhance satisfaction and retention.

Digital Marketing & CRM Management

Execute digital marketing strategies tailored to the Learn department’s objectives.
Manage and optimize campaigns using CRM tools such as HubSpot to drive engagement and track performance.
Analyze customer data and marketing campaign metrics to refine strategies and improve outcomes.

Operational Support

Coordinate the shipping and delivery of educational books and materials to clients, ensuring accuracy and timeliness.
Support logistics and operations for the Learn department to deliver exceptional client experiences.

Collaboration & Strategy

Partner with internal teams, including marketing and sales, to align efforts with organizational goals.
Incorporate customer feedback to enhance Learn department offerings and processes.

What Are We Looking For?

Must-Have Skills & Experience

Industry Expertise: Knowledge of the medical spa, aesthetic, or private-pay healthcare sectors.
CRM Proficiency: Hands-on experience with tools like HubSpot or other CRM platforms.
Digital Marketing Experience: Proven ability to manage digital marketing campaigns, including email marketing, customer engagement, and data analysis.
Customer Success: 3+ years in a customer-facing role, preferably in SaaS, healthcare, or education sectors.
Organizational Skills: Strong attention to detail and experience managing logistical tasks such as shipping.
Excellent communication and problem-solving abilities.

Nice-to-Have Skills

Knowledge of InMode products and services.
Experience coordinating projects or initiatives across departments.
Bachelor’s degree in Business, Marketing, or a related field.

What Is In It For You

At BoomerangFX, we believe in providing more than just a competitive salary and generous paid time off – we offer a unique opportunity to be part of a high growth, and game changing environment.

Entrepreneurial Mindset: We believe in creating an environment that encourages ownership, innovation, and collaboration.
Growth-Driven: We foster a collaborative culture where every team member is valued. You’ll work alongside passionate individuals who are committed to mutual growth, learning, and achieving ambitious goals together.
Competitive Salary and Benefits: We offer a competitive salary with a bonus component tailored to your skills and experience, along with comprehensive benefits that include health, dental, and vision coverage, retirement plans, and performance-based bonuses.
High performers are celebrated and rewarded: With a results-driven culture, you’ll have opportunities to shine, grow, and reap the benefits of your contributions through generous performance-based incentives and advancement opportunities.

‍

If you are looking to join a dynamic tech startup that values creativity, collaboration, and fun, then BoomerangFX is the place for you! Join our team and be part of a company that is not only dominating the tech industry but will provide you the opportunity to work on exciting projects, collaborate with talented colleagues, and make a real impact on growing your career.

Job Type: Full-time, Permanent. Monday to Friday in Person in Mississauga

Pay: $60,000.00-$75,000.00 per year + annual bonus

Flexible language requirement: French not required

About employer

More about this job

Responsibilities

Build client relationships, manage onboarding and ongoing support, and proactively resolve issues to improve satisfaction and retention. Execute and analyze digital marketing campaigns, coordinate shipping and Learn department operations, and collaborate with internal teams to improve offerings and processes.

Requirements

Candidates should have knowledge of the medical spa, aesthetic, or private-pay healthcare sectors, hands-on CRM experience, and digital marketing campaign experience. The role requires at least three years in a customer-facing position, strong organizational and logistical skills, and excellent communication and problem-solving abilities; a related bachelor's degree is preferred.

Skills

Customer Success Management
HubSpot
Digital Marketing
Email Marketing
Campaign Management
Customer Engagement
Data Analysis
Customer Onboarding
Customer Support
Problem-Solving
Communication
Logistics Coordination
Shipping Coordination
Project Coordination
Aesthetic Healthcare Industry Knowledge

Benefits

Paid Time Off
Health Insurance
Dental Insurance
Vision Coverage
Retirement Plans
Performance-Based Bonuses
Advancement Opportunities

Visa sponsorship

Not detected in the job text

Keywords

BoomerangFX Learn
Healthcare SaaS
Aesthetic Medicine
Medical Spas
Private-Pay Healthcare
Customer Success
Client Onboarding
Customer Retention
HubSpot
CRM
Digital Marketing
Email Marketing
Marketing Campaigns
Customer Engagement
Campaign Performance
Customer Data Analysis
Shipping
Logistics
Educational Materials
Cross-Functional Collaboration
Project Coordination
InMode
Clinic Practice Management
Electronic Medical Records
E-Learning

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