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Added 4 mins ago
Team Lead, Recruitment
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Full-time
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BoomerangFX

Practice Consultant

Mississauga, ON, Canada

Pay: Salary: From $65,000 - $75,000 per year
Job type: Full-time
Apply by: Oct 19, 2026
Experience: 2+ years of experience in a client facing/support role
Posting language: English
Posted: Aug 5, 2026

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Original job description

Job Description

Role: Practice Consultant

Location: On-site Mississauga, ON (Financial Drive)

Department: Implementation & Client Onboarding

Job Function: SaaS Implementation, Software Training & New Client Support(Medical Aesthetics, Practice Management Software)

Why BoomerangFX?

BoomerangFX was recently recognized by the DeloitteFast 500 program as the 5th fastest growing technology company in Canada and the 50th fastest growing company in North America. We specialize in offering healthcare SaaS solutions offering integrated clinic practice management software, digital marketing and e-learning solutions to the aesthetic medical industry. We serve specialized industry segments spanning dermatology, cosmetic surgery, women’s health, cosmetic vision, dental and hair restoration.

Our company is well-funded by international private equity. We have a market opportunity that is rare in its scale, recession resilient and powered by a strong business model with an impressive leadership team. Trusted by a growing community of healthcare professionals across North America, our product delivers the only cloud-based SaaS solution for private healthcare practices integrating the advanced clinic workflow management tools,electronic medical records (EMR), accounting, data analytic, digital advertising,lead generation and e-learning in a single user-friendly solution – this unique feature-rich practice management solution is supported by advanced Machine Learning and designed to help our clients succeed in the marketplace.

BoomerangFX is expanding rapidly across North America and international markets including Australia, Germany, France, the UKand Latin America with industry-leading technology that is helping to modernize private aesthetic healthcare practices.

Role Overview

Reporting to the Implementation Manager, the Practice Management Consultant & Trainer will be responsible for delivering training and onboarding support to new BoomerangFX users and employees,including conducting live software training & demonstrations. You will provide SaaS Implementation support to our clients who operate private medical aesthetic practices across North America and International markets. You will be responsible for multiple SMB accounts and will need strong project managementskills.

You will need experience with SaaS Implementation/training and act as a Subject Matter Expert of the BoomerangFX platform. You are confident in your customer support skills and adept with the use of technology and developing training guides.

Scope of duties

Deliver training on our practice management software to new clients and employees
Act as primary software trainer and on boarding support to your portfolio of clients.
Serve as a single point of customer contact during the implementation ensuring client satisfaction
Manage client escalations and work with cross functionally to resolve client concerns
Train clients through key software learning milestones for effective Software application usage.
Own client retention by proactively reducing churn, increasing customer adoption, and improving overall satisfaction.
Assist in the review of client processes and the development of new workflow plans.
Manage client relationship during the implementation process.
Communicate progress updates weekly or as agreed upon with client and team
Continuously learning and acting as a subject matter expert on product updates, features, and fixes across our product portfolio
Successfully hand off to customer success team when client has successfully completed process.
Perform other duties as needed and directed by leadership

What You Offer:

Bachelor’s degree in a relevant field (health sciences, business, etc.)
Practical experience in a related field (private healthcare sector or medical aesthetics space)
Software implementation, customer success or project management experience within a SaaS company
2+ years of experience in a client facing/support role
Experience with project management software and CRM tools (like HubSpot)
Ability to understand private healthcare operations and workflows
Strong organization and project management skills with attention to detail
Excellent communication skills and interpersonal skills,
Strong technical skills to interact with customers remotely
Willingness to travel within Canada and the United States for workshops

If you are looking to join a dynamic tech company that values creativity, collaboration, and fun, then BoomerangFX is the place for you! Join our team and be part of a company that is not only dominating the tech industry but will provide you the opportunity to work on exciting projects, collaborate with talented colleagues, and make a real impact on growing your career.

Benefits

15 days’ vacation per year to rest, recharge and enjoy
Extended health care
Onsite fitness facilities and personal training classes
Team socials
Dental care
Bonus pay

Job Type: Full-time

Salary: From $65,000 - $75,000 per year

Benefits:

Dental care
Extended health care
On-site gym
On-site parking
Paid time off
Vision care

Schedule:

Monday to Friday

Supplemental Pay Types:

Bonus pay

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Job Type: 5 Days in Office

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More about this job

Responsibilities

Deliver software training and onboarding for new clients and employees, serving as the primary contact for a portfolio of clients throughout implementation. Manage implementation progress, escalations, client satisfaction, adoption, and retention, then hand off successfully onboarded clients to the customer success team.

Requirements

A bachelor’s degree in a relevant field and practical experience in healthcare or medical aesthetics are requested, along with SaaS implementation, customer success, or project management experience. Candidates should have at least two years in a client-facing or support role, familiarity with project management software and CRM tools, strong organizational and communication skills, and willingness to travel in Canada and the United States.

Skills

SaaS Implementation
Software Training
Client Onboarding
Project Management
Customer Support
Customer Success
Escalation Management
Workflow Planning
Client Retention
Customer Adoption
CRM Tools
HubSpot
Healthcare Operations
Practice Management Software
Communication

Benefits

Paid Vacation
Extended Health Care
On-Site Fitness Facilities
Personal Training Classes
Team Socials
Dental Care
Vision Care
On-Site Gym
On-Site Parking
Bonus Pay

Visa sponsorship

Not detected in the job text

Keywords

SaaS
SaaS Implementation
Practice Management Software
Medical Aesthetics
Healthcare
Private Healthcare Practices
Client Onboarding
Software Training
Live Software Demonstrations
Electronic Medical Records
Clinic Workflow Management
Project Management
Customer Success
Customer Support
Client Retention
Customer Adoption
CRM
HubSpot
Workflow Planning
Escalation Management
Client Satisfaction
Digital Marketing
E-Learning
Data Analytics
Machine Learning
Implementation Handoff

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