Jobs in Canada

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AC
Engineer - Tooling
Air Canada
Toronto, ON
- Full-time
…the primary interface between Tooling Department and other business functions across network within ACM. The incumbent will be responsible for managing reliability and modification,…
Added 2 hours ago
AG
Procurement Specialist
ATCO Group
Edmonton, AB
- Full-time
Help turn business needs into the goods and services that keep ATCO moving. As a Procurement Specialist, you’ll be a primary point of contact for procurement needs, guiding purchases from…
Added 2 hours ago
FG
Application Technical Specialist
Flynn Group of Companies
Mississauga, ON
- Full-time
Creating and maintaining a business process for users to submit enhancement suggestions related to payroll.
Added 3 hours ago
FG
Application Technical Specialist
Flynn Group of Companies
Mississauga, ON
- $65,000 to $70,000 CAD / year
- Full-time
Creating and maintaining a business process for users to submit enhancement suggestions related to payroll
Added 3 hours ago
F
Lead Process Engineer- Mining & Metals
Fluor
Vancouver, BC
- Full-time
Minimum twelve (12) years of work-related experience, six (6) years of which must have been in an operating environment within the mining industry;
Added 4 hours ago
C
Vehicle Acquisition Specialist
Cardoor
Toronto, ON
- Full-time
…You’ll be their trusted advisor, using auction trends and market data to handle pricing conversations, including when expectations differ. Once a customer commits, you’ll make sure the…
Added 4 hours ago
FM
Finance & Operations Specialist
Freebird Market Inc
Toronto, ON · Etobicoke, ON
- Full-time
Role Description The Finance & Operations Specialist is a full-time, on-site role based in Etobicoke, ON. This role oversees day-to-day financial activities, including recording…
Added 5 hours ago
IW
Senior Specialist Software Engineering
IG Wealth Management
ON · Ontario, Canada
- Full-time
Founded in 1926, IG Wealth Management is a key part of IGM's business model, providing comprehensive wealth management services to Canadian financial advisors and their clients.
Added 5 hours ago
IW
Senior Specialist Software Engineering
IG Wealth Management
MB · Manitoba, Canada
- Full-time
Founded in 1926, IG Wealth Management is a key part of IGM's business model, providing comprehensive wealth management services to Canadian financial advisors and their clients.
Added 5 hours ago
F
Senior Specialist, Commerce
Flywheel
Toronto, ON
- Full-time
The Senior Commerce Specialist leads a portfolio of accounts across multiple eCommerce platforms (Amazon, Walmart, Target, and others), blending retail optimization with media strategy to…
Added 5 hours ago
F
Senior Specialist, Commerce
Flywheel
Toronto, ON
- Full-time
The Senior Commerce Specialist leads a portfolio of accounts across multiple eCommerce platforms (Amazon, Walmart, Target, and others), blending retail optimization with media strategy to…
Added 5 hours ago
D
Human Resource Operations Specialist / Spécialiste des opérations RH
dormakaba
Montreal, QC
- Full-time
dormakaba is seeking a bilingual Human Resource Operations Specialist (hybrid) to join our Americas HR Shared Services team in Montreal. This role serves as a key point of contact for…
Added 5 hours ago
MP
Pharmacy Data Specialist
MediSystem Pharmacy
Mississauga, ON
- Full-time
As a Pharmacy Data Specialist, you will use your Pharmacy Assistant expertise within the pharmacy industry to specialize in the inputting of prescriptions into MediSystem Pharmacy's…
Added 5 hours ago
M
RQ11865 - Systems Testing/QA Specialist - Senior
Maarut
Toronto, ON
- Contract
The Quality Assurance Specialist is responsible for the
Added 6 hours ago
VB
Procurement Specialist
Vaco by Highspring
Concord, ON
- $75,000 to $90,000 CAD / year
- Full-time
Investigate, process, and track supplier non-conformance claims, price discrepancies, and quality rejections, securing credits or replacement materials promptly.
Added 6 hours ago
FC
Lead Process Engineer- Mining & Metals
Fluor Corporation
Vancouver, BC
- Full-time
Minimum twelve (12) years of work-related experience, six (6) years of which must have been in an operating environment within the mining industry;
Added 6 hours ago
M
Senior Advisor Onboarding & Transitions Specialist
Manulife
Montreal, QC
- Full-time
Execute the end-to-end recruiting process and support recruiting, contracting, transitions, and onboarding for advisors moving from other firms to Manulife Wealth and other wealth lines of…
Added 7 hours ago
GV
Lead Sourcing Specialist 2 - Commodity Management
GE Vernova
Markham, ON
- Full-time
Represent Sourcing during scheduled functional reviews and prepare Sourcing Review templates for leadership Business Reviews for NPI programs
Added 7 hours ago
SP
Q2C Senior Business Analyst
Salesforce Partner Canada
Toronto, ON
- Full-time
Develop, document and maintain a repository of Quote to Cash business rules and process flows
Added 7 hours ago
BA
Customer Operations Specialist
Borderless AI
Toronto, ON
- Full-time
We partner across the HR ecosystem with companies like ADP, Workday and Paychex. Having reached product-market fit, we're focused on building a profitable, enduring business.
Added 7 hours ago
Revenue & Data Specialist
SOCAN - The Society of Composers, Authors and Music Publishers of Canada
Toronto, ON
This role combines licensing operations support, process improvement, data governance, reporting, systems administration, and workflow automation to support SOCAN's licensing and royalty…
Added 7 hours ago
Senior Retention & Growth Marketing Specialist
Zen Educate
Vancouver, BC
Location: Vancouver – Hybrid (3 days in office)
Added 7 hours ago
Data and Business Systems Analyst
CMP Group Ltd.
Delta, BC
The Data and Systems Business Analyst is responsible for gathering, developing, entering, maintaining and analyzing product and customer data, including product attributes, customer…
Added 7 hours ago
GM
Sr. Calibration Specialist
General Motors
Markham, ON
- Full-time
As part of the application process, Artificial Intelligence will be used in the hiring process for this role
Added 8 hours ago
UH
Technical Specialist
University Health Network
Toronto, ON
- Full-time
The Technical Specialist work closely with other Business Intelligence (BI) Analyst and Developer, Data Engineers, Clinical/SME teams and Other Epic Application Team, this position is…

Borderless AI

Customer Operations Specialist

Toronto, ON, Canada

Salary Range: $75,000.00 - $90,000.00 · Full-time

Apply on LinkedIn About employer

Applications open in a new tab.

Job details

Pay: Salary Range: $75,000.00 - $90,000.00
Job type: Full-time
Apply by: May 10, 2027
Posting language: English
Posted: Nov 11, 2026

Original job description

About Borderless AI

Our mission is to become the world's most customer-obsessed HR platform.

Borderless AI is a Toronto-headquartered global payroll platform that uses generative AI to automate and speed up how companies onboard, manage and pay their international employees, making it easier to build teams across borders.

We've raised over $35M from investors including Susquehanna and Bernard Arnault (through Aglaé Ventures), and we serve industry leaders such as Telus, The Ritz-Carlton, Mejuri, Ground News and Dunlop.

We partner across the HR ecosystem with companies like ADP, Workday and Paychex. Having reached product-market fit, we're focused on building a profitable, enduring business.

The Opportunity

We're looking for a Customer Operations Specialist to scale the core operational infrastructure behind customer onboarding, payroll, and payments across multiple countries. In this role, you'll own complex cross-functional workflows, identify operational bottlenecks, and build automated systems to drive efficiency. You'll work closely with Product, Engineering, Sales, and our in-country partners.

The ideal candidate is a structured problem solver with experience scaling operations at a high-growth tech platform, marketplace, or fintech. You love turning messy, ambiguous processes into robust, scalable systems and thrive in a fast-paced environment.

Roles & Responsibilities

Own and continuously improve the workflows behind customer onboarding, payroll, payments and the full customer lifecycle across multiple countries
Use data to identify bottlenecks, errors and risks early, then redesign processes so issues don’t repeat
Manage relationships with in-country partners and external providers across time zones to maintain quality, speed and accuracy
Build checks into payments and onboarding workflows that catch errors and risk before they reach customers
Define operational KPIs, build dashboards and analyses, and turn findings into clear recommendations for leadership
Translate customer and operational pain points into clear requirements for Product and Engineering
Lead cross-functional projects from analysis and planning through to rollout

Great Candidates Will Have

At least 5 years of total experience across operations, consulting, or analytics, including 2+ years running operations at a high-growth marketplace, fintech, or scaling startup in areas such as partner operations, risk and fraud, trust & safety, catalog operations or market expansion
A systems mindset, with the ability to design a clear process and build the workflow that enforces it
Strong, structured communication skills and comfort working with Product, Engineering, Sales and leadership
High ownership, comfort with ambiguity and experience in a fast-paced startup environment
Experience writing internal policies and playbooks that enable the team to scale
A degree in commerce, business, economics, finance or a related field; an MBA or PMP is an asset

About the Borderless AI team

We're an early-stage company that values in-person collaboration, working together five days a week at our Toronto HQ
We offer a healthy benefits & perks package, including free lunch every day
We're obsessed with our customers, and they drive most of our decisions
Big challenges don't scare us. We're solving global problems that take creativity, technology and determination. Be part of the impact!
You'll have a high degree of autonomy and trust, backed by real empowerment and support

Thank you for your interest. Only candidates under consideration will be contacted.

Borderless AI is an Equal Employment Opportunity employer. We make hiring decisions based on merit and business needs, and do not discriminate on the basis of race, colour, creed, age, sex, gender, sexual orientation, national origin, religion, marital status, medical condition, disability, military service, pregnancy, childbirth or any other class protected by applicable federal, state, provincial or local law.

Reasonable accommodation is available for qualified individuals with disabilities upon request.

Salary Range: $75,000.00 - $90,000.00

Apply on LinkedIn About employer

More about this job

Responsibilities

Own and improve customer onboarding, payroll, payments, and lifecycle workflows across multiple countries, using data and controls to identify and prevent operational issues. Manage external partners, define and report operational KPIs, translate operational needs into product requirements, and lead cross-functional projects through rollout.

Requirements

Candidates should have at least five years of experience in operations, consulting, or analytics, including two or more years running operations at a high-growth marketplace, fintech, or scaling startup. They should bring a systems mindset, strong communication and project leadership skills, experience creating policies and playbooks, and a degree in commerce, business, economics, finance, or a related field; an MBA or PMP is an asset.

Skills

Operations Management
Customer Onboarding
Payroll Operations
Payments Operations
Process Improvement
Workflow Automation
Data Analysis
KPI Development
Dashboarding
Risk Management
Partner Management
Cross-Functional Project Management
Requirements Gathering
Policy and Playbook Development
Structured Communication
Process Design

Benefits

Free Lunch

Visa sponsorship

Not detected in the job text

Keywords

Global Payroll
Generative AI
Customer Onboarding
Payroll Operations
Payments
Customer Lifecycle
Operational Infrastructure
Workflow Automation
Process Improvement
Operational Bottlenecks
Risk and Fraud
Trust and Safety
Partner Operations
Market Expansion
In-Country Partners
External Providers
Operational KPIs
Dashboards
Data Analysis
Product Requirements
Cross-Functional Projects
Internal Policies
Playbooks
Fintech
Marketplace
High-Growth Startup
ADP
Workday
Paychex
PMP

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Work requirements

Jobs in Canada