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Added 3 hours ago
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SENIOR COMMERCIAL ACCOUNT MANAGER - Kelowna
BDC
Kelowna, BC
- Full-time
We are looking for an experienced Senior Commercial Account Manager, Mid‑Market to support entrepreneurs in the Kelowna market. In this role, you will leverage your financial expertise,…
Added 4 hours ago
NA
Client Manager, Personal Insurance
NFP, an Aon company (Canada)
Vaughan, ON
- Full-time
…services you need, when you need them. We’re looking for a Client Manager who will leverage their industry knowledge and expertise to provide front-line counselling to our clients about…
Added 4 hours ago
NA
Client Manager, Commercial Agriculture & Equine
NFP, an Aon company (Canada)
Windsor, ON
- Full-time
We are looking for an Agriculture & Farm Account Manager to support and manage an assigned book of farm, agri-business, and related commercial accounts. This role is client-facing and…
Added 5 hours ago
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Analyste de conformité LBA/FT
CGI
Montreal, QC
- Full-time
Perform any other duties assigned by the manager.
Added 6 hours ago
AC
Chef De Projet | Project Manager
Aston Carter
Laval, QC
- $38 to $50 CAD / hour
- Contract
Added 6 hours ago
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Service Project Manager
Triad Electric Ltd.
AB · Greater Edmonton Metropolitan Area
- Full-time
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Added 6 hours ago
BT
Senior Manager Level 3
Baker Tilly Canada
Owen Sound, ON
- Full-time
We are looking for a Senior Manager Level 3 to join our team - a role where your expertise will drive meaningful outcomes and your ambition will help shape what comes next. Here, you’ll…
Added 7 hours ago
AS
Vmware Consultant
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AB · Edmonton, AB
- Contract
Our utility client runs a capital program each year to implement application and infrastructure changes in support of the business. In relation to these initiatives and some operational…
Added 7 hours ago
BA
Customer Success Manager
Borderless AI
Toronto, ON
- Full-time
Borderless AI is seeking an exceptional Customer Success Manager who has customer success experience in HR-tech or HRIS companies to join our growing team. This full-time position will be…
Added 7 hours ago
SE
Accounting Manager
skyblue Express Inc
Vaudreuil-Dorion, QC
- Full-time
…continues to grow while maintaining a commitment to exceeding client expectations in transportation and…
Added 7 hours ago
AC
Technical Recruiter
Aston Carter
Vancouver, BC
- $30 to $36.14 CAD / hour
- Contract
At least 8 years of experience in recruiting or a closely related field, with significant focus on technical recruiting.
Added 7 hours ago
DL
Project Manager
DiBRACON Ltd.
Toronto, ON
- Full-time
The Project Manager will oversee all aspects of project execution, including project planning, budgeting, scheduling, procurement, subcontractor coordination, contract administration, cost…
Added 9 hours ago
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Personal Banker Trainee
TD
Sudbury, ON
- Full-time
Post-Secondary or Undergraduate degree in related field is an asset
Added 9 hours ago
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Mortgage Specialist
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Victoria, BC
- Full-time
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Added 9 hours ago
FS
After-hours Addictions Response Youth Worker
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Vancouver, BC
- $25 to $28 CAD / hour
- Full-time
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Added 9 hours ago
F
Technical and Regulatory Specialist
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Ottawa, ON
- Full-time
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NetSuite Consultant
LIDD Supply Chain Consultants
Toronto, ON
- Full-time
Bachelor's Degree in Business, Finance, Computer Science, Information Systems, Engineering, Math or related field;
Added 9 hours ago
DG
Electrical & Instrumentation Estimator
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Sherwood Park, AB
- Full-time
…within budget, we are committed to excellence, innovation, and client…
Added 9 hours ago
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Electrical Drafter
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AB · Greater Edmonton Metropolitan Area
- Full-time
Occasional contact with clients, vendor representatives, and project field personnel.
Added 10 hours ago
IW
Senior Manager, Business Development
IG Wealth Management
MB · Manitoba, Canada
- Full-time
The Role: As the Senior Manager, Business Development, you will be a hands-on, internally focused member of the Business Development team. You will lead the planning and delivery of advisor…
Added 10 hours ago
IW
Senior Manager, Business Development
IG Wealth Management
BC · British Columbia, Canada
- Full-time
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Added 10 hours ago
K
Project Engineer/Analyst
Kinectrics
Tiverton, ON
- Full-time
Reports to: Section Manager, Bruce Site Engineering Projects
Added 10 hours ago
AS
Dementia Resource Consultant - Middlesex - UH
Alzheimer Society Southwest Partners
London, ON
- Full-time
Under the direction of the Manager of Community Clinical Services, this position serves as the point of contact for hospital Emergency Department (ED), Home and Community Care Support…
Added 10 hours ago
RU
Office Clerk
Ricoh USA, Inc.
Toronto, ON
- Full-time
The Field Support Representative is responsible for supporting the daily operations of one or more Managed Services locations including any or all of the following: copy, print and scanning…
Added 10 hours ago
PC
SR&ED and Incentives, Senior Manager
PwC Canada
Toronto, ON
- Full-time
…business issues related to tax credits and incentives. As a Senior Manager and experienced Scientific Research & Experimental Development (SR&ED) and government incentives practitioner, you…

Borderless AI

Customer Success Manager

Toronto, ON, Canada

Salary Range: $90,000.00 - $110,000.00 · Full-time

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Applications open in a new tab.

Job details

Pay: Salary Range: $90,000.00 - $110,000.00
Job type: Full-time
Apply by: May 1, 2027
Experience: 3+ years of experience in customer success, international HR, or a related field
Posting language: English
Posted: Nov 2, 2026

Original job description

About Borderless AI

We’re on a mission to become the world’s most customer-obsessed HR platform.

Headquartered in Toronto, Canada, Borderless AI is a global payroll solution that leverages generative AI to automate and accelerate the onboarding, management, and payment of international team members, making it seamless to build and scale teams across borders.

Borderless AI has raised over $35M in funding from leading investors including Susquehanna and Bernard Arnault (via Aglaé Ventures), and is proud to support industry leaders such as Telus, The Ritz-Carlton, Mejuri, Ground News, and Dunlop.

With strategic partnerships across the HR ecosystem, including ADP, Workday, and Paychex, Borderless AI has achieved product-market fit and is building a profitable, enduring company for the long term.

The Opportunity

Borderless AI is seeking an exceptional Customer Success Manager who has customer success experience in HR-tech or HRIS companies to join our growing team. This full-time position will be responsible for all day-to-day interactions with our clients and operating the systems that we utilize to support them. Additionally, the ideal candidate is able to adapt to our ever-evolving software as we develop it to provide a best-in-class platform for our clients. The right candidate for this role is a person who loves navigating client-challenges, works collaboratively with other departments at Borderless AI, and has a client-first mentality. Finally, a candidate with international experience and the initiative to tackle daily tasks without being directed would be ideal.

Roles & Responsibilities

Adopt a customer-centric mindset and collaborate with our Sales and HR Operations teams to deliver the highest level of service to our business customers
Drive customer onboarding, adoption, and ongoing success across the Borderless AI platform
Independently resolve customer related concerns as the needs arise, including: payroll related questions, terminations guidance, and other customer maintenance issues
Own day-to-day customer communications including hosting customer support calls, quarterly business reviews, and customer account presentations
Monitor account health, usage, and key success metrics to proactively identify risks and opportunities
Provide ongoing feedback to the Product and Engineering teams to drive the improvement of our internal systems and tools
Act as the customer advocate internally, sharing feedback with Product and Operations teams
Partner cross-functionally to sharpen and continuously improve customer success workflows and policies
Provide project support across cross-functional initiatives, from planning through execution

Great candidates will have

3+ years of experience in customer success, international HR, or a related field
Experience with CRM platforms
Strong communication and relationship-building skills
A customer first mentality
An ability to learn quickly, work independently and consistently get stuff done
Experience working in a startup or fast-paced environment
Fluency in Spanish an asset

About the Borderless AI team

We're an early stage company and we love to collaborate in person 5 days a week in our Toronto HQ.
We offer a healthy benefits & perks package, including free lunch everyday.
Customers are the heart of our business, we're obsessed with our customers, and that drives the bulk of our decisions.
Big challenges don’t scare us. We’re solving global problems that need creativity, technology, and determination. Be part of the impact!
We'll grant you a lot of autonomy and trust, and back it up with meaningful empowerment and support.

We appreciate your interest and application. Only those applicants under consideration will be contacted.

Borderless AI is an Equal Employment Opportunity employer. Employment decisions are based on merit and business needs, and not on race, colour, creed, age, sex, gender, sexual orientation, national origin, religion, marital status, medical condition, physical or mental disability, military service, pregnancy, childbirth and related medical conditions or any other classification protected by federal, state or provincial and local laws and ordinances.

Reasonable accommodation is available for qualified individuals with disabilities, upon request.

Salary Range: $90,000.00 - $110,000.00

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More about this job

Responsibilities

Manage customer onboarding, platform adoption, ongoing account success, and day-to-day client communications, including support calls and business reviews. Resolve customer issues, monitor account health, advocate for customer needs internally, and collaborate across teams to improve workflows and systems.

Requirements

Candidates should have at least three years of experience in customer success, international HR, or a related field, along with CRM platform experience and strong communication and relationship-building skills. The role also calls for a customer-first approach, independence, adaptability, and experience in a startup or fast-paced environment; Spanish fluency is an asset.

Skills

Customer Success
Customer Onboarding
Customer Adoption
Payroll Support
HR Operations
CRM Platforms
Customer Communications
Account Health Monitoring
Success Metrics
Quarterly Business Reviews
Cross-Functional Collaboration
Product Feedback
Project Support
Communication
Spanish Fluency

Benefits

Free Lunch

Visa sponsorship

Not detected in the job text

Keywords

Customer Success
HR Technology
HRIS
Global Payroll
Generative AI
International HR
Customer Onboarding
Platform Adoption
Customer Support
Payroll
Terminations
CRM Platforms
Account Health
Usage Metrics
Success Metrics
Quarterly Business Reviews
Customer Advocacy
Product Feedback
Product and Engineering
HR Operations
Cross-Functional Collaboration
Customer Success Workflows
Project Planning
Project Execution
Startup Environment
Spanish

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