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Added 49 mins ago
SM
Manager, Finance, Performance & Analytics
Stevenson Memorial Hospital
Alliston, ON
- Full-time
Reporting to the Vice President, Corporate Services & Chief Financial Officer, the Manager, Finance, Performance and Analytics supports the hospital's strategic objectives, performance…
Added 1 hour ago
LH
OCCT-Occupational Therapist
Lifemark Health Group
Kamloops, BC
- $45 to $70 CAD / hour
- Full-time
Consult with local vendors regarding equipment trials and complete applications/funding letters to Ministry of Health, insurance agencies and other funding parties
Added 1 hour ago
LH
OCCT-Occupational Therapist
Lifemark Health Group
Burnaby, BC
- $45 to $70 CAD / hour
- Full-time
Consult with local vendors regarding equipment trials and complete applications/funding letters to Ministry of Health, insurance agencies and other funding parties
Added 1 hour ago
LH
OCCT-Occupational Therapist
Lifemark Health Group
Victoria, BC
- $45 to $70 CAD / hour
- Full-time
Consult with local vendors regarding equipment trials and complete applications/funding letters to Ministry of Health, insurance agencies and other funding parties
Added 1 hour ago
LH
OCCT-Occupational Therapist
Lifemark Health Group
Kelowna, BC
- $45 to $70 CAD / hour
- Full-time
Consult with local vendors regarding equipment trials and complete applications/funding letters to Ministry of Health, insurance agencies and other funding parties
Added 1 hour ago
LH
OCCT-Occupational Therapist
Lifemark Health Group
Vancouver, BC
- $45 to $70 CAD / hour
- Full-time
Consult with local vendors regarding equipment trials and complete applications/funding letters to Ministry of Health, insurance agencies and other funding parties
Added 1 hour ago
LH
OCCT-Occupational Therapist
Lifemark Health Group
Langley (District), BC · Langley, BC
- $45 to $70 CAD / hour
- Full-time
Consult with local vendors regarding equipment trials and complete applications/funding letters to Ministry of Health, insurance agencies and other funding parties
Added 1 hour ago
LH
OCCT-Occupational Therapist
Lifemark Health Group
Surrey, BC
- $45 to $70 CAD / hour
- Full-time
Consult with local vendors regarding equipment trials and complete applications/funding letters to Ministry of Health, insurance agencies and other funding parties
Added 2 hours ago
CO
Manager Policy and Risk Management
City of Saint John
Saint John, NB
- Full-time
The Manager Policy and Risk Management is responsible for research and analysis, policy and procedures, and risk management.
Added 2 hours ago
R|
Clinical Research Manager
RI-MUHC | Research Institute of the MUHC | #rimuhc
Montreal, QC
- Full-time
…governmental guidelines and regulations, the Clinical Trial Project Manager is responsible for the operational management of multicentre clinical research studies. The Project Manager…
Added 2 hours ago
R|
Project Manager
RI-MUHC | Research Institute of the MUHC | #rimuhc
Montreal, QC
- Contract
The Centre for Precision Psychiatry – Quebec (CPPQ) is seeking a project manager for our large-scale longitudinal mental health research project across three clinical research sites,…
Added 3 hours ago
H
Senior Account Manager
helloDarwin
Montreal, QC
- Full-time
We're looking for a Senior Account Manager to take charge of a portfolio of active clients. The role is built around the client relationship: understanding each company's business…
Added 3 hours ago
BA
Manager, Payment Operations
Borderless AI
Toronto, ON
- Full-time
The company is headquartered in Toronto, Canada and is backed with over $30M in funding by investors including Susquehanna, Aglaé Ventures, and the co-founders of Cohere. For more…
Added 3 hours ago
BA
Customer Success Manager
Borderless AI
Toronto, ON
- Full-time
Borderless AI has raised over $35M in funding from leading investors including Susquehanna and Bernard Arnault (via Aglaé Ventures), and is proud to support industry leaders such as Telus,…
Added 5 hours ago
CO
Waste Collection Program Co-ordinator
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Sudbury, ON · Greater Sudbury, ON
- Internship
A criminal record check is required for this position and will be requested by the Hiring Manager should you be the candidate of choice. Please do not submit your criminal record check with…
Added 6 hours ago
RH
Finance Manager
Robert Half
Richmond, BC
- Full-time
Budgeting, Forecasting & Analysis: Support budgeting and forecasting, analyze variances, and help monitor funding and resource allocation.
Added 6 hours ago
PH
Clinical Research and Trials Coordinator, Research Clinical Trials - BC Cancer - Vancouver
Provincial Health Services Authority
Vancouver, BC
- Part-time
…updates to the Qualified Investigator/Principal Investigator, Manager or designate. The CRTC assists in pilot study design and funding applications to various granting bodies and writes…
Added 6 hours ago
AS
Dementia Resource Consultant - Middlesex - UH
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London, ON
- Full-time
Under the direction of the Manager of Community Clinical Services, this position serves as the point of contact for hospital Emergency Department (ED), Home and Community Care Support…
Added 6 hours ago
E
Customer Account Manager
EconoLease
Toronto, ON · Scarborough, ON
- $65,000 to $80,000 CAD / year
- Full-time
The Customer Account Manager is responsible for converting partner-introduced opportunities into successful customer outcomes. This role owns the end-to-end customer journey, from initial…
Added 6 hours ago
PC
SR&ED and Incentives, Senior Manager
PwC Canada
Toronto, ON
- Full-time
…business issues related to tax credits and incentives. As a Senior Manager and experienced Scientific Research & Experimental Development (SR&ED) and government incentives practitioner, you…
Added 6 hours ago
E
Customer Account Manager
EconoLease
Vancouver, BC
- $65,000 to $80,000 CAD / year
- Full-time
The Customer Account Manager is responsible for converting partner-introduced opportunities into successful customer outcomes. This role owns the end-to-end customer journey, from initial…
Added 6 hours ago
Assistant Manager, Structured Finance - Settlements & Clearing (GWO)
Scotiabank
Toronto, ON
Ensure all daily process such as invoice issuance, fulfilment of sellers’ borrowing and paydown requests, CP funding request to traders are properly executed in order to achieve the optimum…
Added 7 hours ago
FH
Occupational Therapist, Residential Services
Fraser Health
Chilliwack, BC
- Part-time
…required for treatment, including tests, materials, equipment and funding and initiates requests for external funding as required; provides verbal and written reports to the…
Added 7 hours ago
UO
Senior Analyst, Financial Reporting
University of Calgary
Calgary, AB
- Full-time
Reporting to the Manager, Financial Reporting, this role will perform professional, complex accounting work in accordance with generally accepted accounting principles and reporting…
Added 7 hours ago
E
Senior Financial Analyst
Extendicare
Markham, ON · Extendicare (Canada) Inc (Steeles Ave.)
- Full-time
Reporting to the Finance Manager, the Senior Financial Analyst will be responsible for supporting accounting activities, month end close, reconciliation and variance analysis with an aim to…

Borderless AI

Customer Success Manager

Toronto, ON, Canada

Salary Range: $90,000.00 - $110,000.00 · Full-time

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Job details

Pay: Salary Range: $90,000.00 - $110,000.00
Job type: Full-time
Apply by: May 1, 2027
Experience: 3+ years of experience in customer success, international HR, or a related field
Posting language: English
Posted: Nov 2, 2026

Original job description

About Borderless AI

We’re on a mission to become the world’s most customer-obsessed HR platform.

Headquartered in Toronto, Canada, Borderless AI is a global payroll solution that leverages generative AI to automate and accelerate the onboarding, management, and payment of international team members, making it seamless to build and scale teams across borders.

Borderless AI has raised over $35M in funding from leading investors including Susquehanna and Bernard Arnault (via Aglaé Ventures), and is proud to support industry leaders such as Telus, The Ritz-Carlton, Mejuri, Ground News, and Dunlop.

With strategic partnerships across the HR ecosystem, including ADP, Workday, and Paychex, Borderless AI has achieved product-market fit and is building a profitable, enduring company for the long term.

The Opportunity

Borderless AI is seeking an exceptional Customer Success Manager who has customer success experience in HR-tech or HRIS companies to join our growing team. This full-time position will be responsible for all day-to-day interactions with our clients and operating the systems that we utilize to support them. Additionally, the ideal candidate is able to adapt to our ever-evolving software as we develop it to provide a best-in-class platform for our clients. The right candidate for this role is a person who loves navigating client-challenges, works collaboratively with other departments at Borderless AI, and has a client-first mentality. Finally, a candidate with international experience and the initiative to tackle daily tasks without being directed would be ideal.

Roles & Responsibilities

Adopt a customer-centric mindset and collaborate with our Sales and HR Operations teams to deliver the highest level of service to our business customers
Drive customer onboarding, adoption, and ongoing success across the Borderless AI platform
Independently resolve customer related concerns as the needs arise, including: payroll related questions, terminations guidance, and other customer maintenance issues
Own day-to-day customer communications including hosting customer support calls, quarterly business reviews, and customer account presentations
Monitor account health, usage, and key success metrics to proactively identify risks and opportunities
Provide ongoing feedback to the Product and Engineering teams to drive the improvement of our internal systems and tools
Act as the customer advocate internally, sharing feedback with Product and Operations teams
Partner cross-functionally to sharpen and continuously improve customer success workflows and policies
Provide project support across cross-functional initiatives, from planning through execution

Great candidates will have

3+ years of experience in customer success, international HR, or a related field
Experience with CRM platforms
Strong communication and relationship-building skills
A customer first mentality
An ability to learn quickly, work independently and consistently get stuff done
Experience working in a startup or fast-paced environment
Fluency in Spanish an asset

About the Borderless AI team

We're an early stage company and we love to collaborate in person 5 days a week in our Toronto HQ.
We offer a healthy benefits & perks package, including free lunch everyday.
Customers are the heart of our business, we're obsessed with our customers, and that drives the bulk of our decisions.
Big challenges don’t scare us. We’re solving global problems that need creativity, technology, and determination. Be part of the impact!
We'll grant you a lot of autonomy and trust, and back it up with meaningful empowerment and support.

We appreciate your interest and application. Only those applicants under consideration will be contacted.

Borderless AI is an Equal Employment Opportunity employer. Employment decisions are based on merit and business needs, and not on race, colour, creed, age, sex, gender, sexual orientation, national origin, religion, marital status, medical condition, physical or mental disability, military service, pregnancy, childbirth and related medical conditions or any other classification protected by federal, state or provincial and local laws and ordinances.

Reasonable accommodation is available for qualified individuals with disabilities, upon request.

Salary Range: $90,000.00 - $110,000.00

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More about this job

Responsibilities

Manage customer onboarding, platform adoption, ongoing account success, and day-to-day client communications, including support calls and business reviews. Resolve customer issues, monitor account health, advocate for customer needs internally, and collaborate across teams to improve workflows and systems.

Requirements

Candidates should have at least three years of experience in customer success, international HR, or a related field, along with CRM platform experience and strong communication and relationship-building skills. The role also calls for a customer-first approach, independence, adaptability, and experience in a startup or fast-paced environment; Spanish fluency is an asset.

Skills

Customer Success
Customer Onboarding
Customer Adoption
Payroll Support
HR Operations
CRM Platforms
Customer Communications
Account Health Monitoring
Success Metrics
Quarterly Business Reviews
Cross-Functional Collaboration
Product Feedback
Project Support
Communication
Spanish Fluency

Benefits

Free Lunch

Visa sponsorship

Not detected in the job text

Keywords

Customer Success
HR Technology
HRIS
Global Payroll
Generative AI
International HR
Customer Onboarding
Platform Adoption
Customer Support
Payroll
Terminations
CRM Platforms
Account Health
Usage Metrics
Success Metrics
Quarterly Business Reviews
Customer Advocacy
Product Feedback
Product and Engineering
HR Operations
Cross-Functional Collaboration
Customer Success Workflows
Project Planning
Project Execution
Startup Environment
Spanish

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