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Added 3 mins ago
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Senior Engineering Manager - Stratus Imaging Archive
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Borderless AI

Customer Success Manager

Toronto, ON, Canada

Salary Range: $90,000.00 - $110,000.00 · Full-time

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Job details

Pay: Salary Range: $90,000.00 - $110,000.00
Job type: Full-time
Apply by: May 1, 2027
Experience: 3+ years of experience in customer success, international HR, or a related field
Posting language: English
Posted: Nov 2, 2026

Original job description

About Borderless AI

We’re on a mission to become the world’s most customer-obsessed HR platform.

Headquartered in Toronto, Canada, Borderless AI is a global payroll solution that leverages generative AI to automate and accelerate the onboarding, management, and payment of international team members, making it seamless to build and scale teams across borders.

Borderless AI has raised over $35M in funding from leading investors including Susquehanna and Bernard Arnault (via Aglaé Ventures), and is proud to support industry leaders such as Telus, The Ritz-Carlton, Mejuri, Ground News, and Dunlop.

With strategic partnerships across the HR ecosystem, including ADP, Workday, and Paychex, Borderless AI has achieved product-market fit and is building a profitable, enduring company for the long term.

The Opportunity

Borderless AI is seeking an exceptional Customer Success Manager who has customer success experience in HR-tech or HRIS companies to join our growing team. This full-time position will be responsible for all day-to-day interactions with our clients and operating the systems that we utilize to support them. Additionally, the ideal candidate is able to adapt to our ever-evolving software as we develop it to provide a best-in-class platform for our clients. The right candidate for this role is a person who loves navigating client-challenges, works collaboratively with other departments at Borderless AI, and has a client-first mentality. Finally, a candidate with international experience and the initiative to tackle daily tasks without being directed would be ideal.

Roles & Responsibilities

Adopt a customer-centric mindset and collaborate with our Sales and HR Operations teams to deliver the highest level of service to our business customers
Drive customer onboarding, adoption, and ongoing success across the Borderless AI platform
Independently resolve customer related concerns as the needs arise, including: payroll related questions, terminations guidance, and other customer maintenance issues
Own day-to-day customer communications including hosting customer support calls, quarterly business reviews, and customer account presentations
Monitor account health, usage, and key success metrics to proactively identify risks and opportunities
Provide ongoing feedback to the Product and Engineering teams to drive the improvement of our internal systems and tools
Act as the customer advocate internally, sharing feedback with Product and Operations teams
Partner cross-functionally to sharpen and continuously improve customer success workflows and policies
Provide project support across cross-functional initiatives, from planning through execution

Great candidates will have

3+ years of experience in customer success, international HR, or a related field
Experience with CRM platforms
Strong communication and relationship-building skills
A customer first mentality
An ability to learn quickly, work independently and consistently get stuff done
Experience working in a startup or fast-paced environment
Fluency in Spanish an asset

About the Borderless AI team

We're an early stage company and we love to collaborate in person 5 days a week in our Toronto HQ.
We offer a healthy benefits & perks package, including free lunch everyday.
Customers are the heart of our business, we're obsessed with our customers, and that drives the bulk of our decisions.
Big challenges don’t scare us. We’re solving global problems that need creativity, technology, and determination. Be part of the impact!
We'll grant you a lot of autonomy and trust, and back it up with meaningful empowerment and support.

We appreciate your interest and application. Only those applicants under consideration will be contacted.

Borderless AI is an Equal Employment Opportunity employer. Employment decisions are based on merit and business needs, and not on race, colour, creed, age, sex, gender, sexual orientation, national origin, religion, marital status, medical condition, physical or mental disability, military service, pregnancy, childbirth and related medical conditions or any other classification protected by federal, state or provincial and local laws and ordinances.

Reasonable accommodation is available for qualified individuals with disabilities, upon request.

Salary Range: $90,000.00 - $110,000.00

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More about this job

Responsibilities

Manage customer onboarding, platform adoption, ongoing account success, and day-to-day client communications, including support calls and business reviews. Resolve customer issues, monitor account health, advocate for customer needs internally, and collaborate across teams to improve workflows and systems.

Requirements

Candidates should have at least three years of experience in customer success, international HR, or a related field, along with CRM platform experience and strong communication and relationship-building skills. The role also calls for a customer-first approach, independence, adaptability, and experience in a startup or fast-paced environment; Spanish fluency is an asset.

Skills

Customer Success
Customer Onboarding
Customer Adoption
Payroll Support
HR Operations
CRM Platforms
Customer Communications
Account Health Monitoring
Success Metrics
Quarterly Business Reviews
Cross-Functional Collaboration
Product Feedback
Project Support
Communication
Spanish Fluency

Benefits

Free Lunch

Visa sponsorship

Not detected in the job text

Keywords

Customer Success
HR Technology
HRIS
Global Payroll
Generative AI
International HR
Customer Onboarding
Platform Adoption
Customer Support
Payroll
Terminations
CRM Platforms
Account Health
Usage Metrics
Success Metrics
Quarterly Business Reviews
Customer Advocacy
Product Feedback
Product and Engineering
HR Operations
Cross-Functional Collaboration
Customer Success Workflows
Project Planning
Project Execution
Startup Environment
Spanish

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