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Added 41 mins ago
RP
Manager, Inventory
Rexall Pharmacy Group Ltd.
Mississauga, ON
- $80,000 to $105,000 CAD / year
- Full-time
Reporting to the Senior Director, Controller, this new role as Inventory Manager, oversees the effective control over retail inventories and inventory store processes within the Rexall…
Added 41 mins ago
CR
Office Manager
COGIR Real Estate
Kelowna, BC
- Full-time
Are you a customer service professional with strong administrative & accounting skills? Do you enjoy a fast-paced environment and meeting deadlines? Are you ready to take your experience to…
Added 41 mins ago
NA
Client Manager, Personal Insurance
NFP, an Aon company (Canada)
Vaughan, ON
- Full-time
…services you need, when you need them. We’re looking for a Client Manager who will leverage their industry knowledge and expertise to provide front-line counselling to our clients about…
Added 41 mins ago
WC
(CAN) Health and Beauty Team Associate
Walmart Canada
Ottawa, ON
- Contract
Refers appropriate service and transactional items to a Customer Service Manager as required.
Added 41 mins ago
CC
Bilingual Signature Programs, Relay For Life Youth Specialist
Canadian Cancer Society
Montreal, QC
- Full-time
At least 1 – 2 years of customer service, fundraising, and/or sales experience.
Added 41 mins ago
CC
Bilingual Signature Programs, Relay For Life Youth Specialist
Canadian Cancer Society
Quebec, QC
- Full-time
At least 1 – 2 years of customer service, fundraising, and/or sales experience.
Added 56 mins ago
NA
Client Manager, Commercial Agriculture & Equine
NFP, an Aon company (Canada)
Windsor, ON
- Full-time
We are looking for an Agriculture & Farm Account Manager to support and manage an assigned book of farm, agri-business, and related commercial accounts. This role is client-facing and…
Added 56 mins ago
CC
Supporter Engagement Specialist
Canadian Cancer Society
Quebec, QC
- Full-time
Supports the Sr. Manager, and/or Manager, and the rest of their Supporter Engagement Team in the development of, donor and participant fundraising programs, including Run for The Cure,…
Added 56 mins ago
CC
Sr. Specialist, Relay for Life Youth
Canadian Cancer Society
Toronto, ON
- Full-time
At least 3 years of customer service, fundraising, and/or sales experience.
Added 57 mins ago
LD
Store Systems and Administration
London Drugs Limited
Victoria, BC
- $18.25 to $21.58 CAD / hour
- Other
Provide prompt and efficient customer service based on 10/10 Sales Challenge philosophy
Added 1 hour ago
SH
Accounts Receivable Manager
Sandman Hotel Group
BC · West Vancouver, BC
- Full-time
Northland Properties is seeking an experienced and results-driven Accounts Receivable Manager to lead our Accounts Receivable function and strengthen the processes, controls, and reporting…
Added 1 hour ago
W
(CAN) Food Assistant Manager
Walmart
Salaberry-de-Valleyfield, QC
- Full-time
To support the Store Manager and manage store operations according to Company guidelines and lead Associates to ensure friendly, helpful service and drive profitable store sales.
Added 1 hour ago
C
Project Administrator
Convergint
Dartmouth, NS
- Full-time
…contractors and Convergint staff in matters pertaining to pre-bid sales, project management, project execution and project close-out processes and…
Added 1 hour ago
C
Service Manager
Convergint
Toronto, ON · Etobicoke, ON
- Full-time
Job Description: Convergint is currently recruiting for a Service Manager to join our growing team in our Toronto, ON location. As the Service Manager, you will be responsible for the…
Added 1 hour ago
Material Management Technician
Winnipeg Regional Health Authority
Brandon, MB
Under the direction of the Manager, Logistics & Distribution in Materials Management, the incumbent performs the functions designed to facilitate the receipt and delivery of goods to…
Added 2 hours ago
DG
Sales Consultant
Dilawri Group of Companies
Vancouver, BC
- Full-time
Docksteader Subaru is seeking a Sales Consultant to join our dynamic sales team. Reporting to the Sales Manager, this role plays a key part in driving dealership growth by cultivating…
Added 2 hours ago
TW
Manager-In-Training
the WIRELESS kiosk @Costco / le kiosque SANS-FIL @Costco
AB · Edmonton, AB
- Full-time
Added 2 hours ago
Technical Account Manager (TAM)
Web Hosting Canada (WHC)
Montreal, QC
WHC is looking for a Technical Account Manager to support our premium and VIP customers as their trusted technical advisor. Reporting to the Director of Customer Care, you’ll own the…
Added 2 hours ago
A
Service Manager
ABB
Mississauga, ON
- Full-time
In this role, you will have the opportunity to implement the service strategy and drive service growth at the respective unit level. Each day, you will lead the Service organization and be…
Added 2 hours ago
DB
Alterations Specialist
David's Bridal
Cambridge, ON
- $21.55 to $23.9 CAD / hour
- Full-time
…the high standards of David’s Bridal and reports to the Store Manager. S/he is responsible for exemplifying friendly, knowledgeable, and technical expertise and providing superior customer…
Added 3 hours ago
TH
Associé(e) aux ventes - Peinture (Temps partiel)
The Home Depot Canada
Montreal, QC
- Part-time
Sales Associates provide fast, friendly service by actively seeking out customers to assess their needs and provide assistance. Sales Associates have an emphasis on department and product…
Added 3 hours ago
TH
Associé(e) aux ventes - Quincaillerie (temps partiel)
The Home Depot Canada
Montreal, QC
- Part-time
Sales Associates provide fast, friendly service by actively seeking out customers to assess their needs and provide assistance. Sales Associates have an emphasis on department and product…
Added 3 hours ago
TH
Cashier - Part Time (Kingston)
The Home Depot Canada
Kingston, ON
- Part-time
Using the GET Involved approach to customer service, front-end associate greets each customer, engages them during the transaction and thanks the customer for their business.
Added 3 hours ago
TH
Sales Associate Part-Time - 7056 Crossroads
The Home Depot Canada
Winnipeg, MB
- Part-time
Sales Associates provide fast, friendly service by actively seeking out customers to assess their needs and provide assistance. Sales Associates have an emphasis on department and product…
Added 3 hours ago
L
5789 - Assistant Store Manager FT
Lids
Quebec, QC
- $19 to $21 USD / hour
- Full-time
Manage store associates through thorough use of LIDS Training Programs, goal setting (for sales and tasks), and regular follow-up when Store Manager is not present.

Borderless AI

Customer Success Manager

Toronto, ON, Canada

Salary Range: $90,000.00 - $110,000.00 · Full-time

Apply About employer

Applications open in a new tab.

Job details

Pay: Salary Range: $90,000.00 - $110,000.00
Job type: Full-time
Apply by: May 1, 2027
Experience: 3+ years of experience in customer success, international HR, or a related field
Posting language: English
Posted: Nov 2, 2026

Original job description

About Borderless AI

We’re on a mission to become the world’s most customer-obsessed HR platform.

Headquartered in Toronto, Canada, Borderless AI is a global payroll solution that leverages generative AI to automate and accelerate the onboarding, management, and payment of international team members, making it seamless to build and scale teams across borders.

Borderless AI has raised over $35M in funding from leading investors including Susquehanna and Bernard Arnault (via Aglaé Ventures), and is proud to support industry leaders such as Telus, The Ritz-Carlton, Mejuri, Ground News, and Dunlop.

With strategic partnerships across the HR ecosystem, including ADP, Workday, and Paychex, Borderless AI has achieved product-market fit and is building a profitable, enduring company for the long term.

The Opportunity

Borderless AI is seeking an exceptional Customer Success Manager who has customer success experience in HR-tech or HRIS companies to join our growing team. This full-time position will be responsible for all day-to-day interactions with our clients and operating the systems that we utilize to support them. Additionally, the ideal candidate is able to adapt to our ever-evolving software as we develop it to provide a best-in-class platform for our clients. The right candidate for this role is a person who loves navigating client-challenges, works collaboratively with other departments at Borderless AI, and has a client-first mentality. Finally, a candidate with international experience and the initiative to tackle daily tasks without being directed would be ideal.

Roles & Responsibilities

Adopt a customer-centric mindset and collaborate with our Sales and HR Operations teams to deliver the highest level of service to our business customers
Drive customer onboarding, adoption, and ongoing success across the Borderless AI platform
Independently resolve customer related concerns as the needs arise, including: payroll related questions, terminations guidance, and other customer maintenance issues
Own day-to-day customer communications including hosting customer support calls, quarterly business reviews, and customer account presentations
Monitor account health, usage, and key success metrics to proactively identify risks and opportunities
Provide ongoing feedback to the Product and Engineering teams to drive the improvement of our internal systems and tools
Act as the customer advocate internally, sharing feedback with Product and Operations teams
Partner cross-functionally to sharpen and continuously improve customer success workflows and policies
Provide project support across cross-functional initiatives, from planning through execution

Great candidates will have

3+ years of experience in customer success, international HR, or a related field
Experience with CRM platforms
Strong communication and relationship-building skills
A customer first mentality
An ability to learn quickly, work independently and consistently get stuff done
Experience working in a startup or fast-paced environment
Fluency in Spanish an asset

About the Borderless AI team

We're an early stage company and we love to collaborate in person 5 days a week in our Toronto HQ.
We offer a healthy benefits & perks package, including free lunch everyday.
Customers are the heart of our business, we're obsessed with our customers, and that drives the bulk of our decisions.
Big challenges don’t scare us. We’re solving global problems that need creativity, technology, and determination. Be part of the impact!
We'll grant you a lot of autonomy and trust, and back it up with meaningful empowerment and support.

We appreciate your interest and application. Only those applicants under consideration will be contacted.

Borderless AI is an Equal Employment Opportunity employer. Employment decisions are based on merit and business needs, and not on race, colour, creed, age, sex, gender, sexual orientation, national origin, religion, marital status, medical condition, physical or mental disability, military service, pregnancy, childbirth and related medical conditions or any other classification protected by federal, state or provincial and local laws and ordinances.

Reasonable accommodation is available for qualified individuals with disabilities, upon request.

Salary Range: $90,000.00 - $110,000.00

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More about this job

Responsibilities

Manage customer onboarding, platform adoption, ongoing account success, and day-to-day client communications, including support calls and business reviews. Resolve customer issues, monitor account health, advocate for customer needs internally, and collaborate across teams to improve workflows and systems.

Requirements

Candidates should have at least three years of experience in customer success, international HR, or a related field, along with CRM platform experience and strong communication and relationship-building skills. The role also calls for a customer-first approach, independence, adaptability, and experience in a startup or fast-paced environment; Spanish fluency is an asset.

Skills

Customer Success
Customer Onboarding
Customer Adoption
Payroll Support
HR Operations
CRM Platforms
Customer Communications
Account Health Monitoring
Success Metrics
Quarterly Business Reviews
Cross-Functional Collaboration
Product Feedback
Project Support
Communication
Spanish Fluency

Benefits

Free Lunch

Visa sponsorship

Not detected in the job text

Keywords

Customer Success
HR Technology
HRIS
Global Payroll
Generative AI
International HR
Customer Onboarding
Platform Adoption
Customer Support
Payroll
Terminations
CRM Platforms
Account Health
Usage Metrics
Success Metrics
Quarterly Business Reviews
Customer Advocacy
Product Feedback
Product and Engineering
HR Operations
Cross-Functional Collaboration
Customer Success Workflows
Project Planning
Project Execution
Startup Environment
Spanish

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