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IT Project Manager
HrBrain
Featured · Posted directly by employer
Waterloo, ON
- $70 CAD / hour
- Contract
Added just now
SG
National Account Performance & Compliance Manager
Schindler Group
Toronto, ON
- Full-time
The National Accounts Operations & Performance Manager is responsible for supporting the execution, performance, and ongoing success of National and Key Account programs. This role works…
Added just now
TA
Associate Investment Advisor
Thorek/Scott and Partners
Toronto, ON
- Full-time
Our Client is an established independent boutique investment manager serving high-net-worth individuals, families, foundations and institutions. The firm combines disciplined investment…
Added just now
WP
Senior Project Manager
WINMAR® Property Restoration Specialists - Corporate
SK · Saskatchewan, Canada
- Full-time
The Senior Project Manager is the full financial owner of every assigned file, responsible for driving profitability from first notice of loss through final closeout. This role controls…
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Assistant Team Leader
Dollarama
Mont-Royal, QC
- Part-time
Conducting manager-on-duty tasks: making sure daily breaks, time and attendance are properly tracked and participating in the hiring and performance management process.
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Assistant Team Leader
Dollarama
Laval, QC
- Part-time
Conducting manager-on-duty tasks: making sure daily breaks, time and attendance are properly tracked and participating in the hiring and performance management process.
Added just now
D
Assistant Team Leader
Dollarama
Laval, QC
- Part-time
Conducting manager-on-duty tasks: making sure daily breaks, time and attendance are properly tracked and participating in the hiring and performance management process.
Added just now
ON
Business Planning Specialist
Ontario Northland
North Bay, ON
- Contract
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Store Manager
Dollarama
Quebec, QC
- Full-time
The Store Manager manages and oversees daily retail operations, including visual merchandising, recruitment, training, scheduling, and inventory management. Ensures all store standards…
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Assistant Team Leader
Dollarama
Montreal, QC
- Part-time
Conducting manager-on-duty tasks: making sure daily breaks, time and attendance are properly tracked and participating in the hiring and performance management process.
Added just now
D
Assistant Team Leader
Dollarama
Laval, QC
- Part-time
Conducting manager-on-duty tasks: making sure daily breaks, time and attendance are properly tracked and participating in the hiring and performance management process.
Added just now
D
Assistant Team Leader
Dollarama
Laval, QC
- Part-time
Conducting manager-on-duty tasks: making sure daily breaks, time and attendance are properly tracked and participating in the hiring and performance management process.
Added just now
D
Assistant Team Leader
Dollarama
Montreal, QC
- Part-time
Conducting manager-on-duty tasks: making sure daily breaks, time and attendance are properly tracked and participating in the hiring and performance management process.
Added just now
SG
Digital Marketing & Creative Specialist
Sun Glow Window Covering Products of Canada LTD
Toronto, ON · Greater Toronto Area, Canada
- Full-time
Experience with Google Analytics, Google Ads, Meta Ads Manager, and email marketing platforms.
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GL
Service Dispatcher Specialist
Go Lime Inc.
Toronto, ON
- $40,000 to $42,000 CAD / year
- Full-time
…dynamic operations team. Reporting to the Dispatch Operations Manager, you’ll be the vital link between our technicians and customers, helping to coordinate service calls, streamline…
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Financial Services Representative (BCGEU) - Burnaby Heights
Vancity
Burnaby, BC
- Part-time
This is a Part-time, Permanent role based at our Burnaby Heights Community Branch (Branch 06) and will report directly to the Assistant Branch Manager.
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IT Technical Recruiter
HRConnects
Vancouver, BC
- Temporary
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Integration Engineer
Altis
Ottawa, ON · Greater Ottawa Metropolitan Area
- $140,000 to $147,000 CAD / year
- Full-time
…access to coaching and connecting you directly with the hiring manager. And rest assured, all our services are free of cost for…
Added 15 mins ago
L&
Retail Store Manager - Mississauga
Lindt & Sprüngli USA
Mississauga, ON · LCA - CAN - Retail - Mississauga - ON
- Full-time
We are looking for an enthusiastic and keen individual to fill the role of Retail Store Manager for our Lindt store in the Mississauga location. The ideal candidate must possess strong…
Added 15 mins ago
NA
Receptionist
New Age Group
Concord, ON
- Full-time
Added 15 mins ago
Operations & Administrative Coordinator
Okanagan College
Kelowna, BC
Manages the schedules, calendars and travel arrangements of the Dean, Associate Dean and Library Operations Manager.
Added 15 mins ago
CT
Social Media Consultant
Canadian Tire Corporation
Toronto, ON
- Full-time
Support the Social Media Assistant Manager in executing strategic plans for organic social content on both CTR and HBC social channels, collaborating with internal teams and agencies to…
Added 15 mins ago
L&
Retail Store Manager - Mississauga
Lindt & Sprüngli (Canada), Inc
Mississauga, ON · LCA - CAN - Retail - Mississauga - ON
- Full-time
We are looking for an enthusiastic and keen individual to fill the role of Retail Store Manager for our Lindt store in the Mississauga location. The ideal candidate must possess strong…
Added 15 mins ago
CC
Finance Manager
Context Creative
Toronto, ON
- Full-time
We’re looking for a Finance Manager who loves when things balance, deadlines are met, and everyone has the information they need.
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Software Developer (New or Recent Graduate)
BMO
Toronto, ON · FCP
- Full-time
…customers reach theirs. From in-depth training and coaching, to manager support and network-building opportunities, we’ll help you gain valuable experience, and broaden your…
Added 15 mins ago
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Mortgage Specialist
BMO
Calgary, AB
- Full-time

Borderless AI

Customer Success Manager

Toronto, ON, Canada

Salary Range: $90,000.00 - $110,000.00 · Full-time

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Job details

Pay: Salary Range: $90,000.00 - $110,000.00
Job type: Full-time
Apply by: Nov 12, 2026
Experience: 3+ years of experience in customer success, international HR, or a related field
Posting language: English
Posted: Oct 15, 2026

Original job description

Company

We’re on a mission to become the world’s most customer-obsessed HR platform.

Headquartered in Toronto, Canada, Borderless AI is a global payroll solution that leverages generative AI to automate and accelerate the onboarding, management, and payment of international team members, making it seamless to build and scale teams across borders.

Borderless AI has raised over $35M in funding from leading investors including Susquehanna and Bernard Arnault (via Aglaé Ventures), and is proud to support industry leaders such as Telus, The Ritz-Carlton, Mejuri, Ground News, and Dunlop.

With strategic partnerships across the HR ecosystem, including ADP, Workday, and Paychex, Borderless AI has achieved product-market fit and is building a profitable, enduring company for the long term.

The Opportunity

Borderless AI is seeking an exceptional Customer Success Manager who has customer success experience in HR-tech or HRIS companies to join our growing team. This full-time position will be responsible for all day-to-day interactions with our clients and operating the systems that we utilize to support them. Additionally, the ideal candidate is able to adapt to our ever-evolving software as we develop it to provide a best-in-class platform for our clients. The right candidate for this role is a person who loves navigating client-challenges, works collaboratively with other departments at Borderless AI, and has a client-first mentality. Finally, a candidate with international experience and the initiative to tackle daily tasks without being directed would be ideal.

Role & Responsibilities

Adopt a customer-centric mindset and collaborate with our Sales and HR Operations teams to deliver the highest level of service to our business customers
Drive customer onboarding, adoption, and ongoing success across the Borderless AI platform
Independently resolve customer related concerns as the needs arise, including: payroll related questions, terminations guidance, and other customer maintenance issues
Own day-to-day customer communications including hosting customer support calls, quarterly business reviews, and customer account presentations
Monitor account health, usage, and key success metrics to proactively identify risks and opportunities
Provide ongoing feedback to the Product and Engineering teams to drive the improvement of our internal systems and tools
Act as the customer advocate internally, sharing feedback with Product and Operations teams
Partner cross-functionally to sharpen and continuously improve customer success workflows and policies
Provide project support across cross-functional initiatives, from planning through execution

Great candidates will have

3+ years of experience in customer success, international HR, or a related field
Experience with CRM platforms
Strong communication and relationship-building skills
A customer first mentality
An ability to learn quickly, work independently and consistently get stuff done
Experience working in a startup or fast-paced environment
Fluency in Spanish an asset

About The Borderless AI Team

We're an early stage company and we love to collaborate in person 5 days a week in our Toronto HQ.
We offer a healthy benefits & perks package, including free lunch everyday.
Customers are the heart of our business, we're obsessed with our customers, and that drives the bulk of our decisions.
Big challenges don’t scare us. We’re solving global problems that need creativity, technology, and determination. Be part of the impact!
We'll grant you a lot of autonomy and trust, and back it up with meaningful empowerment and support.

We appreciate your interest and application. Only those applicants under consideration will be contacted.

Borderless AI is an Equal Employment Opportunity employer. Employment decisions are based on merit and business needs, and not on race, colour, creed, age, sex, gender, sexual orientation, national origin, religion, marital status, medical condition, physical or mental disability, military service, pregnancy, childbirth and related medical conditions or any other classification protected by federal, state or provincial and local laws and ordinances.

Reasonable accommodation is available for qualified individuals with disabilities, upon request.

Salary Range: $90,000.00 - $110,000.00

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More about this job

Responsibilities

Manage customer onboarding, adoption, ongoing success, and day-to-day communications, including support calls, business reviews, and account presentations. Monitor account health, resolve customer issues, advocate for customer needs internally, and collaborate across teams to improve workflows and support cross-functional projects.

Requirements

Candidates should have at least three years of experience in customer success, international HR, or a related field, along with CRM platform experience and strong communication and relationship-building skills. The role also calls for a customer-first mindset, independence, adaptability, and experience in a startup or fast-paced environment; Spanish fluency is an asset.

Skills

Customer Success
Customer Onboarding
Customer Adoption
Customer Support
Payroll Support
Account Health Monitoring
CRM Platforms
Cross-Functional Collaboration
Customer Advocacy
Product Feedback
Project Support
Communication
Independent Problem-Solving
International HR
Spanish Fluency

Benefits

Free Lunch

Visa sponsorship

Not detected in the job text

Keywords

Customer Success
HR Technology
HRIS
Global Payroll
Generative AI
International HR
Customer Onboarding
Customer Adoption
Customer Support
Payroll
Terminations
CRM Platforms
Quarterly Business Reviews
Account Health
Success Metrics
Product Feedback
Product and Engineering
HR Operations
Cross-Functional Collaboration
Customer Advocacy
Customer Success Workflows
Project Planning
Startup Environment
Spanish

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