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Added 12 mins ago
Financial Analyst
The University of British Columbia
Vancouver, BC
$7,158.42 to $10,292.25 CAD / month
Full-time
…regulations. Designs, develops, enhances, and implements financial operations in areas requiring improvement, and recommends practical solutions to the leadership team to reduce operational…
Added 12 mins ago
Senior Director, Data Center Facilities Development
Oracle
Canada
$193,600 to $414,400 USD / year
Full-time
…delivery of the next generation of Oracle’s global data center portfolio. We are seeking a Senior Director of Data Center Development to provide strategic leadership and organizational…
Added 13 mins ago
Sales Director – Canada
ZURU
Mississauga, ON · Mississauaga, Ontario
Full-time
…Balloons, Mini Brands, XSHOT, Rainbocorns, and Smashers. Our CPG portfolio features MONDAY Haircare, Rascals, NOOD, BONKERS, Gumi Yum Surprise, and…
Added 27 mins ago
Manager - Diagnostic Imaging
Ross Memorial Hospital
Kawartha Lakes, ON · Lindsay, ON
Full-time
…governance of the EPIC system within the Diagnostic Imaging portfolio. The Integrated Manager will act as a key liaison between clinical operations and the shared EPIC platform, championing…
Added 28 mins ago
Coordinator, Academic Programs, Family Medicine
University of Saskatchewan
Saskatoon, SK
Working closely with the Program Director, Assistant Program Directors, site leadership, and administrative staff, the Coordinator supports the effective and consistent delivery of…
Added 56 mins ago
Financial Coordinator
Arbutus Medical Inc.
Burnaby, BC
$55,000 to $65,000 CAD / year
Full-time
Arbutus Medical is a rapidly growing medical device venture developing a portfolio of procedure kits to streamline surgery “outside the OR”, starting with orthopaedic trauma procedures in…
Added 57 mins ago
Financial Analyst
University of British Columbia
Vancouver, BC · UBCV | Brock Hall (BRCK)
$7,158.42 to $10,292.25 CAD / month
Full-time
…regulations. Designs, develops, enhances, and implements financial operations in areas requiring improvement, and recommends practical solutions to the leadership team to reduce operational…
Added 2 hours ago
Temporary Sales Associate
Coach
Burlington, ON
Part-time
Coach is a global fashion house founded in New York in 1941. Inspired by the vision of Creative Director Stuart Vevers and the inclusive and courageous spirit of our hometown, we make…
Added 2 hours ago
Program Manager - Community Integration - Regular full-time - 2026-18899 (2026-18899)
Sunnybrook
Toronto, ON
Full-time
As a member of the Integrated Care & System Partnerships portfolio, the Program Manager is a leader who will support the development, delivery and ongoing management of transitional and…
Added 3 hours ago
Manager, Integrated Marketing & Creative Services (Temporary)
Sheridan College
Oakville, ON
Temporary
Reporting to the Director, Marketing & Brand Strategy, the Manager, Integrated Marketing & Creative Services provides strategic leadership for Sheridan's integrated marketing portfolio.…
Added 3 hours ago
Senior Manager, Portfolio Compliance
Connor, Clark & Lunn Financial Group Ltd.
Vancouver, BC
Connor, Clark & Lunn Financial Group (“CC&L FG”) is looking for a Senior Manager, Portfolio Compliance to take on a newly defined role within our Operations Risk Group. The ideal candidate…
Added 3 hours ago
Senior Manager, Portfolio Compliance
Connor, Clark & Lunn Financial Group Ltd.
Toronto, ON
Connor, Clark & Lunn Financial Group (“CC&L FG”) is looking for a Senior Manager, Portfolio Compliance to take on a newly defined role within our Operations Risk Group. The ideal candidate…
Added 3 hours ago
Director, Global Strategy – Strategic PMO
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Full-time
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Added 3 hours ago
Director Scratch Products & Operations
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Sault Ste. Marie, ON · Toronto, ON · Foster Drive Office
Full-time
We are ready to take this game to the next level and need someone passionate about product strategy, portfolio growth, and operational excellence to join our team as Director, Scratch…
Added 3 hours ago
Regional Manager
Compass Communities
Clarington, ON
$80,000 to $90,000 CAD / year
Full-time
Reporting to the Director, Operations, a Compass Communities Regional Manager oversees the performance and operations of a portfolio of residential communities within a geographic area. The…
Added 3 hours ago
Director, Operations - Western Region
Compass Communities
Mississauga, ON · West Kelowna, BC
$120,000 to $140,000 CAD / year
The Director, Operations is accountable for the overall operational and financial performance of their portfolio, providing leadership to Regional Managers and ensuring that Compass…
Added 3 hours ago
Warehouse Operations Supervisor
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Montreal, QC
Full-time
FTAI owns and maintains commercial jet engines with a focus on CFM56 and V2500 engines. FTAI’s propriety portfolio of products, including the Module Factory and a joint venture to…
Added 4 hours ago
Director, Lifecycle Marketing
Arcady Media
Toronto, ON
Full-time
Our Director of Operations carries the operational half. Our CEO carries the strategic half. Both are doing it on top of running the company, which means product, marketing, systemization,…
Added 4 hours ago
Director, Global Strategy – Strategic PMO
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North Vancouver, BC
Full-time
As the Director of Global Strategic PMO Planning on the Global Strategy team, you are the operational engine behind Arc’teryx’s enterprise-level strategic and key cross functional projects…
Added 4 hours ago
Senior Art & Design Career Manager - EA SPORTS™ UFC
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Mastery of People Operations: Expert-level experience with career pathing, goal setting, mediation, performance evaluation systems, and executive coaching.
Added 5 hours ago
Senior Director, Investment Execution - SLC Management
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Toronto, ON · Waterloo, ON · Sun Life Toronto One York
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Reporting to the Managing Director, Portfolio Strategy and Analytics, the Senior Director, Investment Execution is responsible for leading the coordination, governance, and execution of…
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Senior Director, Investment Execution - SLC Management
SLC Management
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Reporting to the Managing Director, Portfolio Strategy and Analytics, the Senior Director, Investment Execution is responsible for leading the coordination, governance, and execution of…
Added 5 hours ago
Incubation Lab Administrator
The University of British Columbia
Vancouver, BC
$7,158.42 to $10,292.25 CAD / month
Full-time
…partners across UBC (including ARC, CTLT, IT, ORS, and the VPRI portfolio), the Administrator ensures projects move from initial inquiry through to outcomes by coordinating day to day lab…
Added 5 hours ago
Director of Marketing & Dealer Growth
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Vancouver, BC · Greater Vancouver, BC
$125,000 to $150,000 CAD / year
Full-time
A growing North American commercial office furniture organization is seeking an experienced and commercially minded Director of Marketing & Dealer Growth to accelerate its next phase of…
Added 5 hours ago
Facilities Manager
Canadian Opera Company
Toronto, ON
Part-time
Under the direction of the Associate Director, Facilities, this position plays a critical role in ensuring patrons and guests have an exceptional experience when attending performances and…

Bosch Building Technologies North America

Monitoring Operations Manager

Ottawa, ON, Canada

Pay: Pay: $65,000 - $75,000 (DOE)
Job type: Full-time
Apply by: Oct 29, 2026
Experience: 5 years’ experience as a manager overseeing personnel development & growth
Posting language: English
Posted: Sep 29, 2026

Apply About employer

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Original job description

The Monitoring Operations Manager will oversee the day-to-day control of personnel within our Underwriters Laboratories of Canada (ULC) Alarm Monitoring Centers across Canada. Leading & developing a seasoned team to ensure successful performance of the day-to-day operation.

This position is offered in Ottawa, ON and is responsible for managing & maintaining the physical location & ULC listings for this Signal Receiving Center. This position directly reports to the Director of Monitoring Operations.

Responsibilities:

Interview, hire and oversee the recruitment of staff
Implement and monitor operational plans to meet quality standards & contracted KPI values
Control costs and maximize productivity through the implementation of best practices and standardized processes
Coordinate with the technical team to address operational priorities during maintenance & project work
Conduct effective and timely performance reviews that comply with company goals and objectives
Ensure that all members of your team have their responsibilities and authorities clearly established & measured
Foster a corporate culture that promotes safe practices and encourages individual integrity and accountability
Build a team to provide 24-hour support for the Alarm Monitoring Operations
Facilitate the Leadership Development & Coaching Program for direct reports
Coordinate with the Human Resources team; scheduling, onboarding, time keeping, payroll, promotions, resignations & terminations
Coordinate & schedule vendors to maintain the operational standard of the ULC Signal Receiving Center in Victoria
Collaborate and provide backup for alternate location manager responsibilities
Complete annual ULC audits and coordinate emergency planning & disaster recovery drills

Supervisor Duties:

In accordance with applicable Company policies/procedures and Federal/State laws, will perform the following supervisory responsibilities: planning, assigning, and directing work; coaching and appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.

Required Qualifications:

5 years’ experience as a manager overseeing personnel development & growth
Ability to lead and supervise a team effectively
Strong computer and technical call center aptitude
Able to work independently, manage time effectively, and work with multiple deadlines
Excellent written and verbal communication, as well as interpersonal skills
Flexibility to work within a 24-hour workplace

Preferred Qualifications:

Alarm Monitoring or other security related industry experience
Post-secondary education
Bi-lingual (French & English) written & verbal

PHYSICAL DEMANDS;

In general, the following physical demands are representative of those that must be met by an employee to successfully perform the essential functions of the job:

Must be able to effectively communicate, (i.e., see, hear, speak, and write clearly), in English, in order to communicate with colleagues and/or customers;
Manual dexterity required for all day computer work, occasional reaching, lifting of light office objects, and operating office equipment
Ability to focus, at a computer, for extended periods of time.

WORKING CONDITIONS;

In general, the following conditions of the work environment are representative of those that an employee encounters while performing the essential functions of this job:

The office is clean, orderly, properly lighted, and ventilated. Noise levels are considered low to moderate

Pay: $65,000 - $75,000 (DOE)

Company Info;

Backed by more than a century of Bosch innovation, Bosch Building Technologies North America is driven by a simple belief: buildings should protect, inspire, and empower the people inside them. We partner with organizations to create smart, connected environments that feel safer, work smarter, and support a more sustainable future. With decades of regional experience and teams rooted in communities across North America, we bring together integrated security, fire detection, building automation, and energy solutions, all delivered by people who genuinely care. Our experts are committed to excellence, guided by digital innovation, and passionate about creating experiences that make every building feel like it’s working for you.

In 2026, Robert Bosch unified its global building technology integrator operations under the name of Bosch Building Technologies. As part of this transition, Paladin Technologies and Climatec combined their branch networks, creating a product-agnostic systems integrator focus on delivering flexible, future-ready solutions, offering customers an expanded, cross-domain service portfolio working as one cohesive team to deliver greater value under a stronger Bosch identity.

This company considers candidates regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status. Equal Opportunity Employer, including disability & veterans, or any other characteristic protected by law. If you need accommodation for any part of the application process, please send an email or call 1-855-296-3199 to speak with Human Resources and let us know the nature of your request.

We thank you for your application, however only those selected for an interview will be contacted.

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More about this job

Responsibilities

Manage the day-to-day operations, staffing, performance, and productivity of the ULC Alarm Monitoring Center in Ottawa, while maintaining its physical location and ULC listings. Lead and develop the team, coordinate with technical, HR, and vendor partners, and oversee audits, emergency planning, and disaster recovery drills.

Requirements

Requires at least five years of experience managing personnel development and growth, along with effective leadership, strong computer and technical call center aptitude, and excellent communication and interpersonal skills. Candidates must be able to work independently, manage multiple deadlines, and be flexible in a 24-hour workplace; alarm monitoring or security experience, post-secondary education, and French-English bilingual ability are preferred.

Skills

Personnel Management
Team Leadership
Recruitment
Performance Management
Operational Planning
KPI Monitoring
Cost Control
Productivity Improvement
Process Standardization
Call Center Operations
Alarm Monitoring
Technical Coordination
Human Resources Coordination
Vendor Management
Emergency Planning
Disaster Recovery

Visa sponsorship

Not detected in the job text

Keywords

Alarm Monitoring
ULC Signal Receiving Center
Monitoring Operations
Call Center Operations
Personnel Development
Recruitment
Operational Plans
Quality Standards
Contracted KPIs
Cost Control
Productivity
Best Practices
Standardized Processes
Performance Reviews
Leadership Development
Coaching
Scheduling
Onboarding
Timekeeping
Payroll
Vendor Coordination
ULC Audits
Emergency Planning
Disaster Recovery
Security Industry
24-Hour Operations

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