Overview
Front of House (FOH) Manager
Boston Pizza CrossIron Mills is looking for an experienced Front of House Manager to lead our service team and deliver exceptional guest experiences.
Responsibilities
- Lead daily FOH operations and ensure exceptional guest service.
- Coach, train, and develop the FOH team while maintaining Boston Pizza standards.
- Conduct pre-shift meetings, manage shift execution, and resolve guest concerns.
- Monitor labour, cash handling, cleanliness, food safety, and operational compliance.
- Drive sales through upselling, promotions, and community engagement.
Qualifications
- Minimum 2 years of management experience in a franchise or corporate restaurant.
- Boston Pizza FOH experience strongly preferred.
- Valid ProServe, First Aid, and Food Safety certifications.
- Strong leadership, problem-solving, and communication skills.
- Flexible to work evenings, weekends, and holidays.
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