General Manager

Company Description Boston Pizza International Inc. (BPI) is Canada’s leading dining brand, welcoming over 40 million guests each year across more than 365 restaurants nationwide. Since opening its first location in Edmonton, Alberta in 1964, Boston Pizza has grown into a proudly Canadian company with hundreds of local franchise owners operating dining rooms, sports bars, patios, take-out, and delivery services. BPI fosters a culture that values entrepreneurship, creativity, and collaboration, with a tight-knit team that supports one another and encourages thinking outside the box. The company is committed to maintaining a healthy, fun, and inclusive work environment and recognizes the vital contributions of its team members. BPI has been recognized as a Best Managed Company since 1994 and is certified as a Great Place to Work®.

Role Description The General Manager is a full-time, on-site role based in Moncton, NB, responsible for overseeing daily restaurant operations and ensuring an exceptional guest experience. This position manages and supports front-of-house and back-of-house teams, including scheduling, performance feedback, and fostering a positive, inclusive work environment. The General Manager monitors service quality, food safety, cleanliness, and adherence to company standards, while actively engaging with guests to address feedback and build strong community relationships. Day-to-day responsibilities include managing budgets, inventory, and cost controls, reviewing sales and performance metrics, and implementing strategies to achieve revenue and profitability targets. The General Manager collaborates with the leadership team and franchise owner on local marketing initiatives, staff development, and continuous improvement of operational processes.

Qualifications

• Demonstrated experience in restaurant or hospitality management, with skills in team leadership, staff development, and performance management.
• Strong operational skills, including budgeting, cost control, inventory management, and scheduling in a fast-paced environment.
• Excellent customer service and communication skills, with the ability to resolve issues, build guest loyalty, and represent the brand in the community.
• Proven ability to maintain high standards in food safety, cleanliness, health and safety compliance, and adherence to company policies.
• Solid problem-solving, decision-making, and organizational skills, with attention to detail and the ability to prioritize multiple tasks.
• Experience using point-of-sale systems and basic proficiency with office software for reporting and analysis.
• Ability to work a flexible schedule, including evenings, weekends, and holidays, as required in restaurant operations.
• Previous experience in a multi-unit, franchise, or branded restaurant environment is an asset; post-secondary education in business, hospitality, or a related field is beneficial.