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Added 9 mins ago
M
AI GTM and Automation Specialist
Maplesoft
Waterloo, ON
- Full-time
We are looking for a hands-on, technically curious AI GTM & Automation Specialist to improve how we generate, identify, engage and convert prospects using AI, automation and data.
Added 9 mins ago
QM
Spécialiste en méthodes manufacturières / Manufacturing Methods Specialist
Quantum Management Services Ltd.
Dorval, QC
- $55,000 to $62,400 CAD / year
- Full-time
Our client, a well-established manufacturing organization, is seeking a Manufacturing Methods Specialist to support operations in a dynamic environment where product variety and technical…
Added 9 mins ago
S
Pricing Specialist
Sandvik
Sudbury, ON · Lively
- Full-time
Currently, we have an opening for a Pricing Specialist. At Sandvik, the Pricing Specialist is responsible for leading Parts & Services pricing strategy, customer pricing programs, Fixed…
Added 9 mins ago
Senior Product Development Engineering Specialist - Design Support & Sustaining
Trudell Medical Group
London, ON
SENIOR PRODUCT DEVELOPMENT ENGINEERING SPECIALIST – DESIGN SUPPORT & SUSTAINING
Added 9 mins ago
QR
Industrial Wood Coatings Paint Lab Technician
Quincaillerie Richelieu
Winnipeg, MB
- Full-time
Richelieu Hardware is looking for a Industrial Wood Coatings Paint Lab Technician (or Color matching Specialist) for the Winnipeg branch
Added 9 mins ago
QR
Gestionnaire du développement des affaires – Solutions d’éclairage Canada
Quincaillerie Richelieu
Montreal, QC
- Full-time
Added 25 mins ago
AI GTM and Automation Specialist
Zondera
Waterloo, ON
We are looking for a hands-on, technically curious AI GTM & Automation Specialist to improve how we generate, identify, engage and convert prospects using AI, automation and data.
Added 25 mins ago
A
Spécialiste Flammabilité / Flammability Specialist
Airbus
Mirabel, QC · Montreal, QC
- Full-time
Added 25 mins ago
SH
Communications Coordinator - Communications (CON)
Scarborough Health Network
Toronto, ON · Consilium Place
- Full-time
Support research communications as SHN′s research portfolio grows, including knowledge translation of research activities, research events, and findings for staff, learners, and the…
Added 39 mins ago
PA
Product Specialist
Pinnacle Automotive
Winnipeg, MB · Greater Winnipeg Metropolitan Area
- Full-time
Focus Hyundai is looking for a creative, organized Marketing Specialist to bring our dealership’s people, vehicles and services to life across our digital channels.
Added 40 mins ago
M
Rail Operations Specialist
Metrolinx
Canada
- Full-time
Our Network Operations Planning team is looking for a Rail Operations Specialist. This position is accountable for representing GO and UPE rail operations, supporting the review and…
Added 54 mins ago
Delivery Specialist Wireline
Rogers Communications
Calgary, AB · Toronto, ON
The Customer Delivery Specialist (DS) is responsible for proactive assignment and management of Rogers for Business customer orders, ensuring that customer delivery requirements are…
Added 54 mins ago
Quality Specialist
Leonardo DRS, Inc.
NS · Bedford, Nova
Reporting directly to the Manager-Quality, the Quality Specialist – Quality Systems coordinates the internal audit program, facilitates the organization-wide corrective action process, and…
Added 54 mins ago
HO
Full-Stack Developer (Digital Product Developer)
House of Commons (Canada) / Chambre des communes (Canada)
Ottawa, ON
- Full-time
The House of Commons Administration delivers outstanding services to Members of Parliament and their employees in support of parliamentary democracy. Our success is made possible by our…
Added 54 mins ago
HO
Intermediate Full-Stack Developer (Intermediate Digital Product Developer)
House of Commons (Canada) / Chambre des communes (Canada)
Ottawa, ON
- Full-time
The House of Commons Administration delivers outstanding services to Members of Parliament and their employees in support of parliamentary democracy. Our success is made possible by our…
Added 54 mins ago
HO
Senior Full-Stack Developer (Senior Digital Product Developer)
House of Commons (Canada) / Chambre des communes (Canada)
Ottawa, ON
- Full-time
…teams to build scalable, user-centred digital solutions that support parliamentary business. Through a combination of full-stack development and enterprise platform integration, including…
Added 1 hour ago
D
Communications Manager
Dexian
Toronto, ON
- Contract
Our client is seeking an experienced Communications Specialist V to support project initiatives within its Global Security and Defence business unit. The successful candidate will…
Added 1 hour ago
AL
Electronic Manufacturing Support Specialist
Alert Labs Inc.
Waterloo, ON
- Full-time
We are seeking a highly motivated individual to join our Manufacturing team as an Electronics Manufacturing Support Specialist.
Added 1 hour ago
HO
Senior Full-Stack Developer (Senior Digital Product Developer)
House of Commons of Canada Chambre des communes du Canada
Ottawa, ON
- Full-time
…teams to build scalable, user-centred digital solutions that support parliamentary business. Through a combination of full-stack development and enterprise platform integration, including…
Added 1 hour ago
UO
Scientific Assistant
University of Victoria
Victoria, BC
- Full-time
…day-to-day operation of the unit. This position also provides specialist-level advice and training to students, faculty, and teaching assistants in the use of equipment and software in…
Added 1 hour ago
RH
Senior Financial Analyst
Robert Half
Vancouver, BC
- $42 to $57 CAD / hour
- Contract
…contract opportunity is ideal for a detail-oriented finance specialist who brings strong analytical judgment, a solid grasp of financial statements, and the ability to turn complex…
Added 1 hour ago
HO
Full-Stack Developer (Digital Product Developer)
House of Commons of Canada Chambre des communes du Canada
Ottawa, ON
- Full-time
The House of Commons Administration delivers outstanding services to Members of Parliament and their employees in support of parliamentary democracy. Our success is made possible by our…
Added 1 hour ago
HO
Intermediate Full-Stack Developer (Intermediate Digital Product Developer)
House of Commons of Canada Chambre des communes du Canada
Ottawa, ON
- Full-time
The House of Commons Administration delivers outstanding services to Members of Parliament and their employees in support of parliamentary democracy. Our success is made possible by our…
Added 1 hour ago
PC
Information Systems & Technical Support
Patterson Companies, Inc.
Cambridge, ON
- Full-time
Kane Veterinary Supplies is seeking an IT Support Specialist to serve as the primary onsite IT support contact for its Cambridge location. This role provides hands-on support for office and…
Added 1 hour ago
CN
Talent Acquisition Specialist
Canadian North
Ottawa, ON
- Full-time
At Canadian North, we don't just fly planes, we connect people, deliver essential goods, and support 25 northern communities that rely on us every day. Whether you're on the ground or in…

Boston Scientific

Customer Operations Representative I

Ottawa, ON, Canada

Full-time

Apply About employer

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Job details

Job type: Full-time
Apply by: Nov 28, 2026
Experience: A minimum of 1 year of experience in a customer service/operations position
Posting language: English
Posted: Oct 29, 2026

Original job description

Additional Locations: N/A

Diversity - Innovation - Caring - Global Collaboration - Winning Spirit - High Performance

At Boston Scientific, we’ll give you the opportunity to harness all that’s within you by working in teams of diverse and high-performing employees, tackling some of the most important health industry challenges. With access to the latest tools, information and training, we’ll help you in advancing your skills and career. Here, you’ll be supported in progressing – whatever your ambitions.

About The Role

The goal of the Customer Support Specialist is to make it easy for healthcare providers to experience the benefits of our products and expertise through hassle-free customer service that provides answers, solves problems, and overcomes barriers to access. This key role acts to efficiently process customer orders, respond to enquiries or connect the customer with the appropriate person or team that can. The Customer Support Specialist empathizes with what goes on in the life of a busy healthcare practice by understanding what the immediate needs of the customer are and by proactively anticipating and communicating what next steps will be to the customer. Finally, the Customer Care Specialist sees every interaction as an opportunity to showcase our DNA and values.

Please note that this is a 1-year contract role with a possibility of extension

Work mode: At Boston Scientific, we value collaboration and synergy. This role follows a hybrid work model requiring employees to be in our Ottawa office at least three days per week.

Sponsorship: Boston Scientific will not offer sponsorship or take over sponsorship of an employment visa for this position at this time.

Relocation: Relocation assistance is not available for this position at this time.

Shift requirement: Employees must be available to work a 7.5-hour shift scheduled within the operating hours of 8:00 a.m. to 8:00 p.m. Eastern Time.

Your Responsibilities Will Include

Manages inbound customer and Sales team emails to accurately process orders
Manages outbound communications to Sales team to resolve issues and answer questions
Responds to incoming call inquiries and helps resolve issues and complaints
Transcribes ordering information into custom order tracking and database application
Maintains all incoming emails are properly filed
Performs verifications of order processing including support for Build Planner
When required, connects callers with the next level of expertise
Collaborates with field sales teams on customer cancellations and credits
Completes proactive outbound follow ups with sales team and healthcare providers based on unresolved customer issues, unusual orders, and license statuses
Distributes reports as required by accessing electronic folders, applications, or spreadsheets
Supports GMP compliance by completing recertifications and training assignments in timely manner
Establishes and maintains professional business image through appropriate business communications (verbal, written and electronic) dress and behaviour
Ensures that all interactions and engagements are carried out with the highest ethical and professional standards and that all work is accomplished with quality and in accordance with company values

Required Qualifications

A technical degree or bachelor’s degree in Business Administration or related field
A minimum of 1 year of experience in a customer service/operations position
Proficient in Microsoft Office, especially Outlook, Excel and Word

Preferred Qualifications

Experience in Medical Device or Health Care setting
Medical device manufacturing experienced preferred
Desired knowledge: SAP

Requisition ID: 637162

Minimum Salary: $39100

Maximum Salary: $69400

The anticipated compensation and the value of core and optional employee benefits offered by Boston Scientific (BSC) – see www.bscbenefitsconnect.com--will vary based on actual location of the position and other pertinent factors considered in determining actual compensation for the role. Compensation will be commensurate with demonstrable level of experience and training, pertinent education including licensure and certifications, among other relevant business or organizational needs.

Compensation for hourly, non-sales roles may also include variable compensation from time to time (e.g., any overtime and shift differential) and annual bonus target (subject to plan eligibility and other requirements).

Compensation for salaried, non-sales roles may also include variable compensation, i.e., annual bonus target and long-term incentives (subject to plan eligibility and other requirements).

Compensation for sales roles is governed by Sales Incentive Compensation Plan (which includes certain annual non-discretionary incentives based on predetermined objectives).

Boston Scientific transforms lives through innovative medical technologies that improve the health of patients around the world. As a global medical technology leader for more than 45 years, we advance science for life by providing a broad range of high-performance solutions that address unmet patient needs and reduce the cost of healthcare. Our portfolio of devices and therapies helps physicians diagnose and treat complex cardiovascular, respiratory, digestive, oncological, neurological and urological diseases and conditions. Learn more at www.bostonscientific.com and follow us on LinkedIn.

Apply About employer

More about this job

Responsibilities

Process customer orders and inquiries through email and phone, resolve issues, maintain order records, and connect customers with the appropriate expertise. Coordinate with sales teams and healthcare providers on follow-ups, cancellations, credits, order verification, reporting, and compliance training.

Requirements

Requires a technical degree or a bachelor's degree in Business Administration or a related field, at least one year of customer service or operations experience, and proficiency in Microsoft Office, especially Outlook, Excel, and Word. Medical device or healthcare experience, medical device manufacturing experience, and knowledge of SAP are preferred or desired.

Skills

Customer Service
Order Processing
Email Management
Inbound Call Handling
Issue Resolution
Complaint Resolution
Data Entry
Order Tracking
Microsoft Outlook
Microsoft Excel
Microsoft Word
Sales Team Collaboration
Healthcare Provider Communication
Business Communication
GMP Compliance
SAP

Visa sponsorship

Not detected in the job text

Keywords

Customer Operations
Customer Service
Order Processing
Customer Inquiries
Inbound Calls
Email Management
Issue Resolution
Complaint Handling
Order Tracking
Database Applications
Microsoft Office
Microsoft Outlook
Microsoft Excel
Microsoft Word
Sales Team Collaboration
Healthcare Providers
Medical Devices
Medical Device Manufacturing
SAP
GMP Compliance
Order Verification
Customer Cancellations
Credits
Business Communication
Customer Follow-Up
License Statuses

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